The Fives Downtown Hotel - Curio Collection by Hilton

4.5 star property

Room options

View all photos for Deluxe Room, 1 King Bed, Courtyard View

Deluxe Room, 1 King Bed, Courtyard View

Deluxe Room, 1 King Bed, Courtyard View

8.4 out of 10
Very good
(7 reviews)
  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Courtyard View

Superior Room, 1 King Bed, Courtyard View

Superior Room, 1 King Bed, Courtyard View

8.8 out of 10
Excellent
(15 reviews)
  • 43 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Terrace (1 King Bed)

Suite, 1 Bedroom, Terrace (1 King Bed) | Living area

Suite, 1 Bedroom, Terrace (1 King Bed)

8.4 out of 10
Very good
(5 reviews)
  • City view
  • 50 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Partial Ocean View

Suite, 1 Bedroom, Partial Ocean View | View from room

Suite, 1 Bedroom, Partial Ocean View

10.0 out of 10
Exceptional
(6 reviews)
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Hot Tub, Partial Ocean View (1 King Bed)

Premium bedding, minibar, in-room safe, individually decorated

Suite, 1 Bedroom, Hot Tub, Partial Ocean View (1 King Bed)

8.0 out of 10
Very good
(1 review)
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Bedrooms (2 Queen Beds & 1 King Bed)

Suite, 2 Bedrooms (2 Queen Beds & 1 King Bed) | Living area

Suite, 2 Bedrooms (2 Queen Beds & 1 King Bed)

9.6 out of 10
Exceptional
(4 reviews)
  • Garden view
  • 99 sq m
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Suite, 2 Bedrooms, Hot Tub, Partial Ocean View (2 Queen Beds & 1 King Bed)

Premium bedding, minibar, in-room safe, individually decorated

Suite, 2 Bedrooms, Hot Tub, Partial Ocean View (2 Queen Beds & 1 King Bed)

  • Partial ocean view
  • 96 sq m
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

8.0 out of 10
Very good
(6 reviews)
  • Garden view
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed (Mezzanine Residence)

Suite, 1 King Bed (Mezzanine Residence)

Suite, 1 King Bed (Mezzanine Residence)

8.0 out of 10
Very good
(3 reviews)
  • Garden view
  • 89 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for 1 KING BED SUPERIOR COURTYARD VIEW

Interior

1 KING BED SUPERIOR COURTYARD VIEW

  • Sleeps 4

View all photos for 1 KING BED DELUXE COURTYARD VIEW

Premium bedding, minibar, in-room safe, individually decorated

1 KING BED DELUXE COURTYARD VIEW

  • Sleeps 2

View all photos for 1 KING BED JUNIOR SUITE

Premium bedding, minibar, in-room safe, individually decorated

1 KING BED JUNIOR SUITE

  • Sleeps 4

View all photos for 2 BEDROOM SUITE-1 KING AND 2 QUEEN BEDS

Premium bedding, minibar, in-room safe, individually decorated

2 BEDROOM SUITE-1 KING AND 2 QUEEN BEDS

  • Sleeps 6

View all photos for 1 KING BED MEZZANINE RESIDENCE

Premium bedding, minibar, in-room safe, individually decorated

1 KING BED MEZZANINE RESIDENCE

  • Sleeps 4

View all photos for 1 KING BED 1 BEDROOM SUITE WITH TERRACE

Premium bedding, minibar, in-room safe, individually decorated

1 KING BED 1 BEDROOM SUITE WITH TERRACE

  • Sleeps 4

View all photos for Room Superior with Garden View

Premium bedding, minibar, in-room safe, individually decorated

Room Superior with Garden View

10.0 out of 10
Exceptional
(1 review)
  • 43 sq m
  • Sleeps 4

View all photos for Double Suite Classic

Premium bedding, minibar, in-room safe, individually decorated

Double Suite Classic

  • 53 sq m
  • Sleeps 4

View all photos for Room Deluxe

Premium bedding, minibar, in-room safe, individually decorated

Room Deluxe

  • 36 sq m
  • Sleeps 2

View all photos for Suite Classic

Premium bedding, minibar, in-room safe, individually decorated

Suite Classic

  • 98 sq m
  • Sleeps 8

View all photos for Suite with Partial Sea View

Living room

Suite with Partial Sea View

  • 49 sq m
  • Sleeps 3

View all photos for Suite with Garden View

Premium bedding, minibar, in-room safe, individually decorated

Suite with Garden View

  • 90 sq m
  • Sleeps 3

View all photos for Suite with Street View

Premium bedding, minibar, in-room safe, individually decorated

Suite with Street View

  • 96 sq m
  • Sleeps 8

View all photos for Suite with Street View

Premium bedding, minibar, in-room safe, individually decorated

Suite with Street View

  • 48 sq m
  • Sleeps 4

View all photos for Premium Penthouse, 2 Bedrooms

Premium Penthouse, 2 Bedrooms | View from room

Premium Penthouse, 2 Bedrooms

  • Ocean view
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Bay View

Premium bedding, minibar, in-room safe, individually decorated

Deluxe Room, 2 Double Beds, Bay View

10.0 out of 10
Exceptional
(1 review)
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for 2BEDRM SUITE-1KG 2QN WHRLPL PARTIAL OCEAN VW

Premium bedding, minibar, in-room safe, individually decorated

2BEDRM SUITE-1KG 2QN WHRLPL PARTIAL OCEAN VW

  • Sleeps 6

View all photos for 1 KING BED 1 BEDROOM SUITE PARTIAL OCEAN VIEW

Outdoor spa tub

1 KING BED 1 BEDROOM SUITE PARTIAL OCEAN VIEW

  • Sleeps 4

1KG BED 1 BEDRM SUITE WHRLPL/PARTIAL OCEAN VW

  • Sleeps 4

2BDRM PRESIDENTIAL SUITE W1 KING-2 QUEEN BEDS

  • Sleeps 6

King Mezzanine Room

  • Sleeps 4

2 DOUBLE BEDS DELUXE COURTYARD VIEW

  • Sleeps 4

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About the area

Playa del Carmen

With a stay at The Fives Downtown Hotel - Curio Collection by Hilton, you'll be centrally located in Playa del Carmen, steps from Quinta Avenida and within a 10-minute walk of Central Square. .This luxury hotel is 0.5 mi (0.8 km) from Quinta Alegría Shopping Mall and 0.8 mi (1.3 km) from Mamitas Beach.

What's nearby

  • Quinta Avenida - 2 min walk - 0.2 km
  • Playa del Carmen Main Beach - 3 min walk - 0.3 km
  • Playa del Carmen Maritime Terminal - 5 min walk - 0.4 km
  • Playacar Beach - 5 min walk - 0.4 km
  • Central Square - 9 min walk - 0.8 km

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

  • ‪Ah Cacao Chocolate Café - ‬2 min walk
  • ‪Karen's - ‬2 min walk
  • ‪Las Hijas De La Tostada - ‬2 min walk
  • ‪Pollos El Pechugon - ‬1 min walk
  • ‪Fat Tuesday - ‬2 min walk

About this property

The Fives Downtown Hotel - Curio Collection by Hilton

The Fives Downtown Hotel - Curio Collection by Hilton offers 133 accommodations with minibars and laptop-compatible safes. Each accommodation is individually decorated. Beds feature premium bedding. Flat-screen televisions come with premium cable channels. Microwaves and coffee/tea makers are provided. Bathrooms include showers, designer toiletries, complimentary toiletries, and hair dryers.

This Playa del Carmen hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include safes and phones. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The Spa by The Fives has 1 treatment room. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna and a hot tub. The spa is open daily.
Make yourself at home in one of the 133 individually decorated guestrooms, featuring microwaves and minibars. Wired and wireless internet access is complimentary, and flat-screen televisions with cable programming provide entertainment. Private bathrooms with showers feature designer toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and coffee/tea makers.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor pools and a 24-hour fitness center. Additional amenities at this Art Deco hotel include complimentary wireless internet access, concierge services, and shopping on site.
Grab a bite at Mercatto, one of the hotel's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. Cooked-to-order breakfasts are available daily from 7:00 AM to 11:00 AM for a fee.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Free valet parking is available onsite.
Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.
Mercatto - This restaurant serves breakfast only.
Fives Rooftop - Overlooking the ocean, this restaurant serves brunch only. Guests can enjoy alfresco dining (weather permitting). Open daily.
Cantina El Tigre - Onsite bar. Open select days.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free covered valet parking on site
  • Parking on site (USD 18 per night)
  • Limited on-site valet and self parking

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: USD 19 to 22 for adults and USD 9.50 to 11 for children
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Cantina El Tigre
  • Fives Rooftop
  • Mercatto

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Full-service spa
  • Shopping
  • Snorkelling

Family friendly

  • 2 outdoor pools
  • Grocery/convenience store
  • In-room microwave
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Meeting room

Outdoors

  • Rooftop terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Sports massages
  • Swedish massages
  • Thai massages
  • Treatment room

Accessibility

  • Lift
  • Thin carpet in public areas

More

  • 4 floors
  • Art Deco architecture
  • Banquet hall
  • Built in 2017
  • Communal living room
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Individual decor
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in fee: USD 50
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25 per pet (varies based on length of stay)
Welcoming dogs only
1 total (up to 25 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 3.29 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 19 to 22 for adults, and USD 9.5 to 11 for children
  • Self parking fee: USD 18 per night
  • Pet fee: USD 25 per pet (varies based on length of stay)
  • Early check-in fee: USD 50 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Fives Downtown Hotel Curio Collection Hilton Playa del Carmen
Fives Downtown Hotel Curio Collection Hilton
Fives Downtown Curio Collection Hilton Playa del Carmen
Fives Downtown Curio Collection Hilton
Fives Downtown Hotel Curio Collection Hilton Playa del Carmen
Fives Downtown Hotel Curio Collection Hilton
Fives Downtown Curio Collection Hilton Playa del Carmen
Fives Downtown Curio Collection Hilton
The Fives Downtown Hotel - Curio Collection by Hilton Hotel
The Fives Downtown Hotel Residences Curio Collection by Hilton
The Fives Downtown Hotel Residences Curio Collection by Hilton
Fives Curio Collection Hilton

The Fives Downtown Hotel - Curio Collection by Hilton Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 447 out of 740 reviews
Rating 8 - Good. 170 out of 740 reviews
Rating 6 - Okay. 58 out of 740 reviews
Rating 4 - Poor. 27 out of 740 reviews
Rating 2 - Terrible. 38 out of 740 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Jack

Stayed 3 nights in Dec 2025

2/10 Terrible

Michelle, Mississauga

Disliked: Cleanliness, property conditions & facilities
I was denied checkin even though it was fully paid in advance
Stayed 1 night in Dec 2025

10/10 Excellent

Renee

Liked: Cleanliness, amenities, property conditions & facilities
Staff, amenities were all top notch!
Stayed 4 nights in Dec 2025

10/10 Excellent

Mecca

Stayed 4 nights in Nov 2025

8/10 Good

April

Stayed 1 night in Dec 2025

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location, wasn’t crazy about the breakfast, pool was okay, the platform needs fixing by the pool.
Stayed 7 nights in Nov 2025

2/10 Terrible

Ashley

Disliked: Cleanliness, staff & service, amenities
I request a full refund. My stay at The Fives was a horrid experience. The environment felt careless and the service fell far below any standard of hospitality. The staff blocked me from receiving my Uber Eats order for no valid reason. The front desk person spoke to me with complete disrespect. The energy of the place felt hostile. I cancelled my extra night because I refused to remain in a space that treats guests this way. I will never return. The Hilton deserves full awareness of how this property represents itself because it damages the reputation of the brand.
Stayed 2 nights in Nov 2025

10/10 Excellent

Israel

Liked: Cleanliness, staff & service
Great.
Stayed 4 nights in Nov 2025

8/10 Good

Giovanni

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice resort, my favorite part was the infinity pool. I liked the shower. The beds were not as comfortable overall a 4 out of 5
Stayed 3 nights in Nov 2025

8/10 Good

Philip

Stayed 1 night in Nov 2025

10/10 Excellent

Ariana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was in a corner right behind the Main Street that has all the shopping, dinners, night clubs, and so much more! It was very clean! Beds were super comfortable and loved the presentations of the room.
Stayed 1 night in Nov 2025

6/10 Okay

Dawa

Travelled with group
Good staff
Stayed 3 nights in Nov 2025

10/10 Excellent

Ashton

Stayed 1 night in Nov 2025

10/10 Excellent

kathleen, Manorville

Stayed 1 night in Nov 2025

10/10 Excellent

casey

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The poolbar staff are excellent. Seating is comfortable
Stayed 1 night in Nov 2025

10/10 Excellent

casey

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are quiet, well exposed and comfortable. Not to mention spacious. The rooftop pool is excellent. Service is fantastic
Stayed 1 night in Nov 2025

6/10 Okay

cory

Travelled with partner
Disliked: Amenities
Room was decent. We had two of three nights with very loud people above us. Called front desk three times, and they were rude and said no one was making noise. The floors are all tile and there are tables and chairs being moved around from 8:00 pm to midnight, then at 5:30 am on. Staff refused to move us. Room was very humid and the sheets felt wet. We could not get the thermostat to work right. Won't be back.
Stayed 3 nights in Nov 2025

10/10 Excellent

jonathon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is well located for access to 5th avenue and the beach. The suites are well appointed and feel luxurious, which is what I anticipated for a more upmarket stay. The rooftop was amazing with full horizon views of the sea and the city..Again a more upmarket environment. Tastefully laid out around a spa,a restaurant and the most incredible infinity pool.
Stayed 2 nights in Oct 2025

8/10 Good

Wei min

Liked: Cleanliness, staff & service, property conditions & facilities
......
Stayed 1 night in Oct 2025

8/10 Good

Larry

Liked: Staff & service
Stayed 4 nights in Oct 2025

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy location nice room-in the middle yet a couple 0f blocks from the sound/noise
Stayed 1 night in Oct 2025

10/10 Excellent

Saliel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
3rd time there best place
Stayed 5 nights in Sep 2025

10/10 Excellent

George Xavier, Etobicoke

Stayed 5 nights in Sep 2025

10/10 Excellent

Patricio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
X
Stayed 1 night in Sep 2025

8/10 Good

Patrica Costello

Liked: Cleanliness, staff & service
The hotel was just ok. They offered a daily breakfast that was hard to eat. Very limited items and cheap- low quality meats/cheeses.
Stayed 5 nights in Aug 2025