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Hyatt Centric Playa del Carmen - Downtown House & Beach House

4.5 star property

Photo gallery for Hyatt Centric Playa del Carmen - Downtown House & Beach House

Exterior
Exterior
2 Queen Beds Partial Ocean View (Beach House)
Terrace/patio
Lobby

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Parking available
  • Bar

Explore the area

View map
5ta Avenida Norte Por 12, Norte y 14 Norte, Playa del Carmen, QROO, 77710
  • Place, Quinta Avenida
    ‪1 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪2 min walk‬
  • Place, Playa del Carmen Maritime Terminal
    ‪14 min walk‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for 2 Queen Beds Partial Ocean View (Beach House)

2 Queen Beds Partial Ocean View (Beach House)

2 Queen Beds Partial Ocean View (Beach House)

  • 1 bedroom
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for 1 King Bed Partial Ocean View (Beach House)

Premium bedding, minibar, in-room safe, blackout curtains

1 King Bed Partial Ocean View (Beach House)

  • 1 bedroom
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite Panoramic Ocean Front (Beach House)

Suite Panoramic Ocean Front (Beach House)

Suite Panoramic Ocean Front (Beach House)

  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite Ocean View (Beach House)

Premium bedding, minibar, in-room safe, blackout curtains

Suite Ocean View (Beach House)

  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for 1 Queen Bed (Downtown House)

Premium bedding, minibar, in-room safe, blackout curtains

1 Queen Bed (Downtown House)

  • 35 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Suite Calle Corazon (Downtown House)

Premium bedding, minibar, in-room safe, blackout curtains

Suite Calle Corazon (Downtown House)

  • 79 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for 1 King Bed with Balcony (Downtown House)

1 King Bed with Balcony (Downtown House)

1 King Bed with Balcony (Downtown House)

9.4 out of 10
Exceptional
(11 reviews)
  • 50 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for 2 Queen Beds with Balcony (Downtown House)

View from room

2 Queen Beds with Balcony (Downtown House)

9.4 out of 10
Exceptional
(3 reviews)
  • 51 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite Quinta Avenida (Downtown House)

Suite Quinta Avenida (Downtown House)

Suite Quinta Avenida (Downtown House)

  • 102 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for 1 King Bed (Downtown House)

Premium bedding, minibar, in-room safe, blackout curtains

1 King Bed (Downtown House)

8.4 out of 10
Very good
(11 reviews)
  • 48 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for 2 Queen Beds (Downtown House)

2 Queen Beds (Downtown House)

2 Queen Beds (Downtown House)

9.0 out of 10
Wonderful
(4 reviews)
  • 48 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite Urban (Downtown House)

Premium bedding, minibar, in-room safe, blackout curtains

Suite Urban (Downtown House)

  • 82 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite Coastal Ocean (Beach House)

Suite Coastal Ocean (Beach House)

Suite Coastal Ocean (Beach House)

  • 1 bedroom
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for 1 King Bed Partial Oceanfront (Beach House)

Premium bedding, minibar, in-room safe, blackout curtains

1 King Bed Partial Oceanfront (Beach House)

  • 1 bedroom
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for 1 King Bed Pool View (Beach House)

Premium bedding, minibar, in-room safe, blackout curtains

1 King Bed Pool View (Beach House)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

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About the area

Playa del Carmen

With a stay at Hyatt Centric Playa del Carmen - Downtown House & Beach House in Playa del Carmen (Downtown Playa del Carmen), you'll be steps from Quinta Avenida and 4 minutes by foot from Playa del Carmen Main Beach. .This beach hotel is 0.4 mi (0.6 km) from Mamitas Beach and 0.6 mi (0.9 km) from Playacar Beach.

What's nearby

  • Quinta Avenida - 1 min walk - 0.0 km
  • Playa del Carmen Main Beach - 2 min walk - 0.2 km
  • Mamitas Beach - 5 min walk - 0.4 km
  • Playa del Carmen Maritime Terminal - 14 min walk - 1.3 km
  • Playacar Beach - 14 min walk - 1.3 km

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

  • ‪Aldea Corazón - ‬1 min walk
  • ‪Harry's Grill Prime Steakhouse & Raw Bar - ‬1 min walk
  • ‪Porfirio’s - ‬1 min walk
  • ‪Sonora Grill PRIME - ‬1 min walk
  • ‪Calle 12 - ‬1 min walk

About this property

Hyatt Centric Playa del Carmen - Downtown House & Beach House

Luxury hotel on the beach, with 2 outdoor pools
Hyatt Centric Playa del Carmen - Downtown House & Beach House offers 119 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. 55-inch LED televisions come with premium digital channels. Bathrooms include showers with rainfall showerheads, slippers, complimentary toiletries, and hair dryers.

This Playa del Carmen hotel provides complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with a 24-hour fitness center and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 119 air-conditioned rooms featuring minibars and LED televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries. Conveniences include laptop-compatible safes and complimentary bottled water, as well as phones with free local calls.
Dip into one of the 2 outdoor swimming pools or enjoy other recreational amenities, which include a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and shopping on site.
Grab a bite to eat at one of the hotel's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. When you are in need of a refreshing drink, visit the swim-up bar or one of 3 bars/lounges, or 2 poolside bars. Local cuisine breakfasts are available daily from 7:00 AM to noon for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
Local cuisine breakfasts are available for a surcharge and are served each morning between 7:00 AM and noon.
Hyatt Centric Playa del Carmen - Downtown House & Beach House has 2 restaurants on site.
A complimentary grocery shopping service is offered and room service (during limited hours) is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Secured, covered valet parking on site (USD 20 per night)
  • Onsite parking includes off-street options

Food and drink

  • Daily local cuisine breakfast available 7:00 AM to noon for a fee: USD 25 to 30 for adults and USD 15 to 20 for children
  • 2 poolside bars
  • 2 restaurants
  • 3 bars/lounges
  • A coffee shop/cafe
  • A swim-up bar
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Free bicycle rentals
  • Shopping centre

Family friendly

  • 2 outdoor pools
  • Free rollaway/extra bed
  • Laundry facilities
  • Lifeguards on site
  • Snack bar/deli
  • Travel cot

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • On the beach
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift (114 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk (76 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 2 buildings
  • 4 floors
  • Banquet hall
  • Built in 2015
  • Lifeguards
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free rollaway/extra bed
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 55-inch LED TV with premium digital channels

Food and drink

  • Champagne service
  • Free bottled water
  • Limited room service
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:30 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
This property is located in a busy area and next door to many bars and clubs. Guests may hear some noise and loud music.

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 40 lbs per pet)
Pets cannot be left unattended
Food and water bowls are available

Children and extra beds

Children are welcome
Free rollaway/extra beds
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 300 per accommodation, per stay
  • Resort fee: USD 15 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach access
  • Beach loungers
  • Beach towels
  • Fitness/yoga classes
  • Health club access
  • In-room coffee
  • In-room safe
  • Phone calls

We have included all charges provided to us by the property.

Optional extras

  • Fee for local cuisine breakfast: approximately USD 25 to 30 for adults, and USD 15 to 20 for children
  • Airport shuttle fee: USD 110 per vehicle (one-way, maximum occupancy 6)
  • Covered valet parking fee: USD 20 per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Thompson Playa Carmen Hotel
Thompson Playa Carmen
Thompson Playa Carmen Hotel Playa del Carmen
Thompson Playa Carmen Playa del Carmen

Hyatt Centric Playa del Carmen - Downtown House & Beach House Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 89 out of 139 reviews
Rating 8 - Good. 28 out of 139 reviews
Rating 6 - Okay. 12 out of 139 reviews
Rating 4 - Poor. 6 out of 139 reviews
Rating 2 - Terrible. 4 out of 139 reviews

9.4/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Carlos

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
In general the employees provided amazing service once we were there. My complaint is to the management. I reserved my room 2 months prior to my arrival. I had reserved on the Beach House with ocean view, they notified me the day before the Beach House was under construction and they had to change rooms. They didn’t charge me for valet and the rest of the fees to make up but I didn’t get what I wanted, and yes there is a lot of noise around the Downtown House.
Stayed 9 nights in Jun 2025

8/10 Good

TERI

Stayed 2 nights in Jun 2025

10/10 Excellent

Geva

👌
Stayed 2 nights in Jun 2025

10/10 Excellent

Salman

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 6 nights in Apr 2025

10/10 Excellent

Vanessa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Soraya and Pablo went above and beyond to helo my daughter and i with a safe check out. The staff treated ua like family and helped ua wirh a transport mix up. I was in distress becausey tranaport was unsure of when to pick up. Soraya called the transport company and she made sure we made our ride in time. Pablo rode his bike tonour pixk dedrimation to tell is about a mix up. They truly do care for customers and it shows. Thank you so much
Stayed 4 nights in Jun 2025

4/10 Poor

Bridget

Travelled with family
Liked: Cleanliness
Disliked: Amenities
This property is right downtown - and is loud at night due to the nightclubs. Music at the pool doesn’t appeal to Americans (local music) and is very loud-had to leave the pool one day and didn’t not return other days. Also they allow smoking at the pool. The plumbing system is poor - toilets not very operational. Nice staff.
Stayed 4 nights in Jun 2025

8/10 Good

Maggie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Website says shuttle service. Miss leading that it’s included, but it’s not. Overall, nice stay.
Stayed 1 night in May 2025

10/10 Excellent

Tony

Stayed 1 night in May 2025

10/10 Excellent

bojan

Stayed 7 nights in May 2025

10/10 Excellent

Elizabeth

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
My fourth time staying at this property. Best location. Wonderful breakfast on roof. Very comfortable bed.
Stayed 4 nights in May 2025

10/10 Excellent

jason

Liked: Amenities
Most helpful and accommodating staff I’ve encountered. Location is central to everything you would need, Some
Stayed 1 night in May 2025

10/10 Excellent

Sivan

Great service, nice people, very clean and looks like the pictures. It’s important to know There is 300$ deposit cash that you get at the check out And extra 32$ fee for a night that you don’t get back
Stayed 4 nights in May 2025

10/10 Excellent

Mark

Travelled with pets, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location. Right on 5th with all the sights and action. The rooftop pool is incredible and the staff are very kind and welcoming.
Stayed 14 nights in May 2025

10/10 Excellent

jeremy

Stayed 2 nights in May 2025

6/10 Okay

Tiara

Travelled with partner
Liked: Cleanliness, property conditions & facilities
We asked several times for our five day stay for our two free bottles of water a day and never received them
Stayed 4 nights in May 2025

8/10 Good

JIN WOO, Irvine

Travelled with family
Liked: Staff & service, amenities
The hotel is in a good location. The rooftop pool has a great view. I paid a high resort fee, but I still couldn't enjoy my time at the pool. The pool was so dirty because the non-hotel guests, the daytime guests, threw cigarettes and alcohol into the water. It was so disappointing.
Stayed 4 nights in May 2025

10/10 Excellent

Khalia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient, but the beach area is not really for swimmers, the stairs to the beach need repair, just be cautious of beach area in the water.
Stayed 2 nights in Apr 2025

8/10 Good

juan enrique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

America Valeria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed at this property before and will definitely return! Great location if you want to be right in the heart of things!
Stayed 3 nights in Apr 2025

6/10 Okay

Arthur Carl Scheel

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Not a Hyatt quality property. Needs massive updating since it was acquired from Thompson. All the tile in the Downtown House elevators was cracked and broken, just distressed and unsafe. JuanJo, Alex and Javy were really nice, awesome dudes. The resort fee is a joke, $34 a day and you get two bottles of water per day (go across to the Oxford and buy the same water for 30 pesos), but other than Sunday, there was no entertainment, no DJ (again DJ’s were suppose to be on Friday, Saturday and Sunday). The pool doesn’t close which is nice for a late swim, but this is a 5/10 property.
Stayed 6 nights in Apr 2025

8/10 Good

Rosario

Liked: Cleanliness, staff & service
I thought the hotel was adults only . I have stayed in the past no children this time kids were present
Stayed 6 nights in Apr 2025

8/10 Good

Mark

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The su loungers at the beach hotel on the beach need updating . And the other hotel they need some cushions on the white sun loungers
Stayed 20 nights in Apr 2025

10/10 Excellent

jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2025

10/10 Excellent

ROSEMARIE, Guatemala

Stayed 5 nights in Mar 2025

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025