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Viva Azteca by Wyndham, A Trademark All Inclusive Resort

4.0 star property

Photo gallery for Viva Azteca by Wyndham, A Trademark All Inclusive Resort

Exterior
Property video
Property amenity
On the beach, white sand, sun-loungers, beach towels
Premium bedding, in-room safe, individually decorated, desk

Reviews

8.4 out of 10
Very good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant

Explore the area

View map
Paseo Xaman Ha, Mza, No. 8, Lote 1, Playa del Carmen, QROO, 77710
  • Place, Playacar Golf Club
    ‪2 min walk‬
  • Place, Playacar Beach
    ‪6 min walk‬
  • Place, Quinta Avenida
    ‪3 min drive‬

Room options

View all photos for Superior Garden, 1 King Bed, Non-Smoking

Superior Garden, 1 King Bed, Non-Smoking

Superior Garden, 1 King Bed, Non-Smoking

8.2 out of 10
Very good
(11 reviews)
  • Garden view
  • 35 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Garden, 2 Queen Beds, Non-Smoking

Superior Garden, 2 Queen Beds, Non-Smoking

Superior Garden, 2 Queen Beds, Non-Smoking

8.4 out of 10
Very good
(29 reviews)
  • Garden view
  • 35 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Superior Ocean, 2 Queen Beds, Non-Smoking

Superior Ocean, 2 Queen Beds, Non-Smoking

Superior Ocean, 2 Queen Beds, Non-Smoking

  • Ocean view
  • 43 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Superior Pool, 1 King Bed, Non-Smoking

Superior Pool, 1 King Bed, Non-Smoking

Superior Pool, 1 King Bed, Non-Smoking

8.0 out of 10
Very good
(1 review)
  • 35 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Pool, 2 Queen Beds, Non-Smoking

Superior Pool, 2 Queen Beds, Non-Smoking

Superior Pool, 2 Queen Beds, Non-Smoking

8.0 out of 10
Very good
(1 review)
  • 35 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Accessible Garden View, 1 Queen Bed, Non-Smoking

Accessible Garden View, 1 Queen Bed, Non-Smoking

Accessible Garden View, 1 Queen Bed, Non-Smoking

  • Garden view
  • 35 sq m
  • Sleeps 3
  • 1 Queen Bed
  • Free Wi-Fi

Similar properties

Exterior
Viva Maya by Wyndham, A Trademark All Inclusive Resort
Playacar
  • Pool
  • All-inclusive
  • Spa
  • Parking included
4.0 out of 5, Very good, 1,005 reviews
The price is NZ$800
includes taxes & fees
29 May - 30 May
Viva Maya by Wyndham, A Trademark All Inclusive Resort

About the area

Playa del Carmen

With a stay at Viva Azteca by Wyndham, A Trademark All Inclusive Resort in Playa del Carmen (Playacar), you'll be steps from Playacar Golf Club and a 4-minute drive from Quinta Avenida. .This all-inclusive property is 2.1 mi (3.4 km) from Mamitas Beach and 4.9 mi (7.9 km) from Xplor Theme Park.

What's nearby

  • Playacar Golf Club - 2 min walk - 0.2 km
  • Playacar Beach - 6 min walk - 0.6 km
  • Mayan Ruins of Playacar - 6 min walk - 0.6 km
  • Quinta Avenida - 3 min drive - 1.8 km
  • Playa del Carmen Main Beach - 5 min drive - 2.5 km

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

  • ‪Viva Wyndham Maya - ‬10 min walk
  • ‪Turquesa - ‬5 min walk
  • ‪Occidental Allegro - ‬2 min walk
  • ‪pepe’s food tequila - ‬1 min drive
  • ‪Don Rafael - ‬4 min walk

About this property

Viva Azteca by Wyndham, A Trademark All Inclusive Resort

Viva Azteca by Wyndham, A Trademark All Inclusive Resort offers 339 accommodations, which are accessible via exterior corridors and feature safes and hair dryers. Rooms open to furnished balconies or patios. Each accommodation is individually decorated. Beds feature premium bedding. 55-inch Smart televisions come with cable channels. Bathrooms include showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna, a fitness center, and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has couples treatment room(s). Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a mud bath and a sauna. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.
Stay in one of 339 guestrooms featuring Smart televisions. Rooms have private furnished balconies or patios. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You can take advantage of recreational amenities such as an outdoor pool, a sauna, and a fitness center. Additional amenities at this property include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Satisfy your appetite at El Nopal, one of the property's 4 restaurants. Unwind at the end of the day with a drink at the bar/lounge or the poolside bar.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Playa del Carmen? This property has 6534 square feet (607 square meters) of space consisting of conference space and a meeting room. Guests may use a roundtrip airport shuttle for a surcharge, and free self parking is available onsite.
El Nopal - This buffet restaurant serves breakfast, lunch, and dinner.
II Palco - This restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.
Bamboo - This restaurant specializes in Asian cuisine and serves dinner only. Reservations are required. Open daily.
Xul Ha - This restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.
El Cenote - This poolside bar serves light fare only. Open daily.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included

Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking

Sailing

Scuba-diving lessons

Surfing/body boarding

Windsurfing

Land activities

Bicycling

Fitness facilities

Volleyball

Kids club

Lessons/classes/games

Aerobics

Dancing

Pilates

Water fitness

Yoga

Entertainment

Onsite entertainment and activities

Access to onsite nightclubs

Onsite live performances

Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • 4 restaurants
  • A bar/lounge
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Bamboo
  • El Cenote
  • El Nopal
  • II Palco
  • Xul Ha

Things to do

  • 18-hole adjacent golf course
  • Archery
  • Beach volleyball
  • Beach yoga
  • Bodyboard
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Gym
  • Kayaking
  • Outdoor pool
  • Outdoor pool (guest access)
  • Padel
  • Pilates classes
  • Playground
  • Sailing
  • Sauna
  • Scooter/moped rentals
  • Scuba diving
  • Shopping
  • Snorkelling
  • Steam room
  • TV in common areas
  • Water sports equipment
  • Windsurfing

Family friendly

  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • In-room babysitting
  • In-room cot
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 6,534 square feet of conference space
  • Business centre
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Mud bath
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • No lift
  • Tile flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant

More

  • 3 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Smoke-free property
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 55-inch smart TV with cable channels

Food and drink

  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Individual decor
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Rollaway/extra beds are not available

Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 3.41 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Long-term renters welcome
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Construction is underway at a neighboring building and there may be noise disturbance from the construction work

Viva Azteca by Wyndham, A Trademark All Inclusive Resort Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 477 out of 1001 reviews
Rating 8 - Good. 297 out of 1001 reviews
Rating 6 - Okay. 145 out of 1001 reviews
Rating 4 - Poor. 49 out of 1001 reviews
Rating 2 - Terrible. 33 out of 1001 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

Reviews

8/10 Good

Greg L

Liked: Cleanliness, amenities, property conditions & facilities
Maids kept rooms spotless.
Stayed 8 nights in Feb 2026

10/10 Excellent

Timothy Wayne

Liked: Cleanliness, amenities, property conditions & facilities
This resort is excellent for families yet it is quiet and relaxing if that is what you want. The only complaint/suggestion I have is to have more garbage cans placed throughout the resort and possibly institute a recycling program. When booking with Expedia, you are considered a VIP and receive a spa voucher. Candy at the spa provided a deep tissue massage as good or better than what I receive at home! The à la carte restaurants do not require a reservation and we were able to walk in each time we went. I will definitely be back!
Stayed 7 nights in Feb 2026

10/10 Excellent

Ujjaval

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We had an amazing time. Their Christmas celebrations were fabulous!
Stayed 3 nights in Dec 2025

10/10 Excellent

Vanessa

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Yes, would prefer mini bar to be restocked
Stayed 3 nights in Jan 2026

10/10 Excellent

Gail

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Although our stay was only for a few days, the staff at the entire resort was very helpful and friendly! From the front desk, to the bellhops, housekeeping and the restaurant servers. The room was comfortable and clean. The food at the a la carte restaurants were very good and the buffet had lots of variety. The best part was the stunning beach! Lots of chairs even when we didn’t start our beach day until noon! While there was no beach service for drinks, it wasn’t a big deal. We brought a large insulated cup and filled up at the bar. All in all we really enjoyed Viva Azteca would absolutely at this resort again for longer!!
Great Housekeeping
Beach
Beach
Stayed 4 nights in Jan 2026

8/10 Good

A Vivienne

Liked: Cleanliness, amenities, property conditions & facilities
Clean room and great staff!
Husband’s 67th Birthday!
Birthday at at à la carte Mexican restaurant.
Beautiful statues on property!
Stayed 7 nights in Jan 2026

2/10 Terrible

Marina, Baltimore

Travelled with partner
Check-in was very slow and long lines. Some people received beverages in line but not us. We asked about free upgrade for VIP Expedia status and they lied and switched us from garden view to pool view without mentioning the change of location. We had to go back to the front desk with our bags to ask for our garden view. They put us in a terrace room even closer to the pool. There was no language barrier. Finally on the third attempt we got an experienced staff member who seemed to understand we wanted a quiet garden room. Next time we will make sure the “free upgrade” isn’t a downgrade to noisy poolside before leaving the front desk.
Stayed 7 nights in Jan 2026

10/10 Excellent

CARLOS

Travelled with family
Liked: Cleanliness, staff & service
Nous avons passé une semaine au Viva Azteca, la dernière semaine de 2025. Nous avons beaucoup apprécié les installations, la propreté et le confort des chambres (nous étions un groupe de 17 personnes). Les membres du personnel ont été réactifs et sympathiques. Tout était parfait, y compris la météo. La soirée du 31 décembre avec DJ et décorations était particulièrement réussie. Merci
Stayed 6 nights in Dec 2025

10/10 Excellent

Kaitlyn

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean, nice staff and beach
Stayed 5 nights in Dec 2025

10/10 Excellent

Mark

Stayed 10 nights in Dec 2025

6/10 Okay

Jody

Liked: Cleanliness, staff & service
First room was extremely small and bed was hard. They moved us to a new room which was bigger and bed was softer but it shared a wall with the nightly entertainment stage so we heard the loud music until after the show. Not ideal for older people.
Stayed 9 nights in Dec 2025

8/10 Good

bernhard

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff. Good service. Nice beach. Breakfast needs more sausage varieties.
Stayed 14 nights in Nov 2025

8/10 Good

Tami-Rae

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice rooms, friendly staff,
Stayed 9 nights in Dec 2025

10/10 Excellent

Kevin

Liked: Cleanliness, amenities, property conditions & facilities
Enjoyed the stay.
Stayed 3 nights in Dec 2025

6/10 Okay

Joanne Cora

Travelled with family
Disliked: Amenities
The room we stayed in was very dated.
Stayed 10 nights in Nov 2025

10/10 Excellent

Alena

Liked: Cleanliness, property conditions & facilities
Stayed 8 nights in Nov 2025

10/10 Excellent

Jennifer Ann

Stayed 5 nights in Sep 2025

4/10 Poor

Sandra

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Buffet food was bad. We went out everyday to eat a good meal. Service at the restaurants was slow. It took an hour to get our food. The staff gave better service to the people that were wearing a black bracelet. We paid money too. I don't recommend this place.
Stayed 7 nights in Nov 2025

2/10 Terrible

Sandra

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
This resort was a major disappointment. Unless you’re a Black Band VIP, expect second-class treatment from the start. I booked an ocean-view king room through Expedia and was given two queen beds facing nothing but palm trees. The front desk refused to honor my reservation. There are no elevators, the pool closes at 8pm, and the shower drained terribly. The food was mediocre, and only two staff members showed any friendliness; the rest seemed irritated. You’re also not allowed to take buffet food to your room, which is ridiculous. The drinks were some of the worst I’ve had—no premium liquor, watered-down cocktails, and even the non-alcoholic drinks tasted bad. Entertainment was cheesy, and although the bar stays open until 2am, you’re expected to stay quiet or get told off. Most guests were seniors, making the atmosphere dull. You only get one pool towel per day, and the resort feels outdated. Workers were scrubbing tiles in the pool and jacuzzi while people were still in the water. There are no bottled waters, only dispensers, and no ice machines—you have to go to the bar for everything. And unless you’re VIP, forget about poolside drink service. My group will never return, and I wouldn’t recommend this resort to anyone. Save your money and go somewhere that actually values its guests.
Stayed 8 nights in Nov 2025

10/10 Excellent

Charlla

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean room ,amazing foid& beds great service aimed to please .
Stayed 6 nights in Nov 2025

10/10 Excellent

Joe

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff is very attentive and friendly. The resort is spotless. Beach sitting area is spacious with a ton of beach chairs. Food is ok, but par for the area resorts. Like the fact that reservations are not needed for the specialty restaurants. Will be returning again. Shout out to the entertainment staff and Louis the pool bartender.
Stayed 5 nights in Nov 2025

8/10 Good

Kaleb

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
items stolen
Stayed 5 nights in Nov 2025

10/10 Excellent

Kylie Gwenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2025

10/10 Excellent

Irma Corina

Liked: Cleanliness
Stayed 5 nights in Oct 2025

10/10 Excellent

Juan

Stayed 6 nights in Oct 2025