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Viva Maya by Wyndham, A Trademark All Inclusive Resort

3.5 star property

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5 restaurants, breakfast, lunch, dinner served; international cuisine
3 outdoor pools, pool loungers
5 restaurants, breakfast, lunch, dinner served; international cuisine

Reviews

8.0 out of 10
Very good

Popular amenities

  • All-inclusive
  • Bar
  • 24/7 front desk
  • Housekeeping
  • Spa

Explore the area

View map
Paseo Xaman-ha, Lote, Playa del Carmen, QROO, 77710
  • Playacar Golf Club
    ‪11 min walk‬
  • Quinta Avenida
    ‪3 min drive‬
  • Xcaret Eco Theme Park
    ‪9 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Superior Garden, 1 King Bed, Non-Smoking

In-room safe, blackout curtains, iron/ironing board, free WiFi

Superior Garden, 1 King Bed, Non-Smoking

8.4 out of 10
Very good
(14 reviews)
  • 36 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Accessible Room, 1 Queen Bed, Non-Smoking

In-room safe, blackout curtains, iron/ironing board, free WiFi

Accessible Room, 1 Queen Bed, Non-Smoking

9.0 out of 10
Wonderful
(2 reviews)
  • 36 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 King Bed, Non Smoking, Pool View

In-room safe, blackout curtains, iron/ironing board, free WiFi

Superior Room, 1 King Bed, Non Smoking, Pool View

  • Sleeps 3
  • 1 King Bed

View all photos for Superior Ocean, 2 Queen Beds, Non-Smoking

In-room safe, blackout curtains, iron/ironing board, free WiFi

Superior Ocean, 2 Queen Beds, Non-Smoking

8.0 out of 10
Very good
(2 reviews)
  • 36 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 2 Queen Beds, Non Smoking, Pool View

In-room safe, blackout curtains, iron/ironing board, free WiFi

Superior Room, 2 Queen Beds, Non Smoking, Pool View

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe, 2 Queen Beds, Non-Smoking

Deluxe, 2 Queen Beds, Non-Smoking

Deluxe, 2 Queen Beds, Non-Smoking

8.4 out of 10
Very good
(6 reviews)
  • 40 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Garden, 2 Queen Beds, Non-Smoking

In-room safe, blackout curtains, iron/ironing board, free WiFi

Superior Garden, 2 Queen Beds, Non-Smoking

8.0 out of 10
Very good
(32 reviews)
  • 36 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Ocean, 1 King Bed, Non-Smoking

In-room safe, blackout curtains, iron/ironing board, free WiFi

Superior Ocean, 1 King Bed, Non-Smoking

10.0 out of 10
Exceptional
(1 review)
  • 36 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

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About the area

Playa del Carmen

With a stay at Viva Maya by Wyndham, A Trademark All Inclusive Resort in Playa del Carmen (Playacar), you'll be a 3-minute drive from Playacar Golf Club and 6 minutes from Quinta Avenida. .This all-inclusive property is 2.5 mi (4.1 km) from Mamitas Beach and 4.9 mi (7.8 km) from Xplor Theme Park.

What's nearby

  • Playacar Golf Club - 11 min walk - 1.0 km
  • Playacar Beach - 14 min walk - 1.2 km
  • Quinta Avenida - 3 min drive - 2.9 km
  • Xplor Theme Park - 6 min drive - 6.4 km
  • Xcaret Eco Theme Park - 9 min drive - 8.4 km

Getting around

  • Cancun Intl. Airport (CUN) - 53 min drive

Restaurants

  • ‪Viva Wyndham Maya - ‬1 min walk
  • ‪La Terraza - ‬1 min walk
  • ‪rosa roja - ‬6 min walk
  • ‪Turquesa - ‬8 min walk
  • ‪Occidental Allegro - ‬8 min walk

About this property

Viva Maya by Wyndham, A Trademark All Inclusive Resort

Family fun on the beach, with 3 outdoor pools, near Playacar Golf Club
Viva Maya by Wyndham, A Trademark All Inclusive Resort offers 604 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and hair dryers. Rooms open to balconies. 55-inch LED televisions come with premium cable channels.

Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

3 outdoor swimming pools are on site along with an outdoor tennis court and a sauna. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 4 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.
Make yourself at home in one of the 604 air-conditioned rooms featuring LED televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor swimming pools, an outdoor tennis court, and a sauna. This property also features complimentary wireless internet access, concierge services, and babysitting (surcharge).
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Satisfy your appetite with international cuisine at La Terraza, one of the property's 5 restaurants. Relax with a refreshing drink from the poolside bar or one of the 3 bars/lounges.

Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. Planning an event in Playa del Carmen? This property has 18977 square feet (1763 square meters) of space consisting of conference space and meeting rooms. Guests may use a roundtrip airport shuttle for a surcharge, and free self parking is available onsite.
La Terraza - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Hacienda Don Diego - This restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.
Portofino - This restaurant specializes in Mediterranean cuisine and serves dinner only. Reservations are required. Open daily.
Miramare - This restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.
Cosmopolita by Viva - This restaurant specializes in Fusion cuisine and serves dinner only. Reservations are required. Open daily.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Sailing
Scuba-diving lessons
Surfing/body boarding
Windsurfing

Land activities

Bicycling
Fitness facilities
Tennis
Volleyball
Kids club

Lessons/classes/games

Aerobics
Bartending
Cooking
Dancing
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • 3 bars/lounges
  • 5 restaurants
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Cosmopolita by Viva
  • Hacienda Don Diego
  • La Terraza
  • Miramare
  • Portofino

Things to do

  • 3 outdoor pools
  • Archery
  • Beach volleyball
  • Beach yoga
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Kayaking
  • Outdoor tennis court
  • Playground
  • Rock climbing
  • Rowing/canoeing
  • Sauna
  • Scuba diving
  • Tennis lessons
  • Windsurfing

Family friendly

  • 3 outdoor pools
  • Children's games
  • Free children's club
  • Free supervised activities for children
  • In-room babysitting
  • Laundry facilities
  • Mini-fridge
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 18,977 square feet of conference space
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • No lift
  • Tile flooring in room
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible restaurant

More

  • 3 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 55-inch LED TV with premium cable channels

Food and drink

  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 2.76 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
A fee for a mandatory New Year's Day gala dinner is included in the total price displayed for stays on January 1
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Reviews

Viva Maya by Wyndham, A Trademark All Inclusive Resort Reviews

8.0

Very good

8.8/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness
Rating 10 - Excellent. 425 out of 1005 reviews
Rating 8 - Good. 282 out of 1005 reviews
Rating 6 - Okay. 154 out of 1005 reviews
Rating 4 - Poor. 84 out of 1005 reviews
Rating 2 - Terrible. 60 out of 1005 reviews

Reviews

8/10 Good

Ximena Katiana

Travelled with family
Liked: Cleanliness
The property was beautiful
Stayed 3 nights in Jun 2025

2/10 Terrible

Sharon Renae

Travelled with group
Disliked: Cleanliness
The rooms did not have any drinks in the mini fridge, most resorts have water, beer and soda. The buffet food was the worst I’ve ever experienced in 14 years of going to Mexico. The grounds were beautiful and well maintained but the service was terrible. No room service and I got violently ill and had to check out two days early and I was not able to get a refund for these days. The cab/taxie service was terrible, double what I should have paid. In all, I will never go back to this chain of resorts.

8/10 Good

TANJA, carmichael

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Jun 2025

10/10 Excellent

Alexis Tatiana

Stayed 5 nights in May 2025

8/10 Good

Jenelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't like that when i first got there, they didn't show me where my room was so I got lost and it was hot and i was very tired since i had been up since 1am. Other than that, the place is very clean and the staff is amazing...... i would return there again for a future vacation
Stayed 7 nights in Jun 2025

10/10 Excellent

Natalie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
All the staff was super kind
Stayed 5 nights in May 2025

8/10 Good

Michael, Cedar Creek

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We have been going here and the Azteca three doors down for 20 years. We love them both. We like that it is not a high-priced bougie place. keep it up, Wyndham. We have been Club Viva members for almost 15 years and love the value.
Stayed 7 nights in Jun 2025

6/10 Okay

David, Coquitlam

Travelled with family
Liked: Cleanliness, staff & service
Facility was difficult to navigate with a wheelchair
Stayed 6 nights in May 2025

10/10 Excellent

Roman Antoni

Liked: Cleanliness, amenities, property conditions & facilities
Very good
Stayed 6 nights in May 2025

8/10 Good

Scott

Liked: Staff & service, amenities, property conditions & facilities
I have been to this region many, many times. I've not been to Playa del Carmen in many years; I usually stay further south. One thing to keep in mind, the main buffet is upstairs and there is no elevator. That made it very difficult for people who are especially overweight and for elderly in wheelchairs. There is a ramp so that people can go upstairs that way. But it was awful for a lot of people since it was literally, an uphill battle to get food. The pools could really use some attention. Especially, the adult pool. The first day I reported it to the front desk, and very little was done. There was a scum/film across the surface of the pool. And the tile at the water line, was completely gross with gunked up body oil, suntan oil, filth. I would never put my head under water in that pool. They never really addressed the issue. I even have photos if I can post them at some point. The specialty restaurants were very nice. I enjoyed the Italian restaurant one night. The housekeepers did a very good job and took great care of the rooms. Yhe landscape throughout the entire hotel was very, very nice.
Stayed 4 nights in May 2025

8/10 Good

Pierpaolo

Stayed 8 nights in May 2025

10/10 Excellent

Janice

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our second time at Viva Maya and we will be there again and again and again! We highly recommend this resort because of it's size, cleanliness and the staff. Thank you so much for another amazing week.
Stayed 7 nights in May 2025

10/10 Excellent

cinzia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

We had a wonderful stay!

Great stay at a wonderful hotel. Clean, good food , fun activities , workers always super polite!
Stayed 3 nights in May 2025

10/10 Excellent

Lesa Lenda, McMurray

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2025

10/10 Excellent

Rachel

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is out third time staying at Viva Wyndham Maya. The beach area is excellent! There are plenty of loungers in the shade and they are on top of taking the sargassum. The pool is nice but we usually spend all of our time at the beach The staff at this hotels are very friendly. The animation team is a lot of fun and there are lots of activities planned throughout the day. We haven't had much luck with getting a reservation at the a la cart restaurants because we have only been here for 3-night trips. The buffet has a variety of tasty food and the snack bar always has hamburgers and other items available. I really like the size of this resort. It isn't too big and you can easily walk everywhere. I would definitely stay here again.
Stayed 3 nights in May 2025

10/10 Excellent

antonio, venice

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Highly recommended
Stayed 6 nights in May 2025

8/10 Good

Pamela

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Asked for room without stairs and I got one that was hard to get too. Been many times but did not like area of room. Too hard with steps
Stayed 4 nights in May 2025

6/10 Okay

Ashley, Franklin Park

Travelled with partner
Liked: Cleanliness
There were a large group of unruly students here during our stay which put a damper on our experience. I would probably not stay here again because of it. They were vomittng all over the resort and picking fights with one another and just acting like idiots in the bar. I also found that the adult pool was not properly cleaned. Lots of leaves and dead bugs floating in the pool made it a very unpleasant to be in. It was a nice quiet area away from the action of the resort if one wanted to disconnect though without dealing with annoyances on the other side of the resort. On the positive side, the beach and pool in the main area was nice. Nightly shows were very entertaining. Restaurants and the food selection was not very good in our opinion.
Stayed 5 nights in May 2025

8/10 Good

MICHAEL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2025

8/10 Good

Marcos

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Service fantastic

The service was fantastic, the staff were professional and very well trained. The facilities were great. The only observations were: - Food: lots of variety and quantity, but the taste could be better, even in the restaurants for dinner. In addition, it was very difficult to book dinner; we were only able to stay for 2 nights - In the room, there was no suitable place to put large suitcases, only 1 luggage rack; the 2 large ones had to be left on the floor.
Stayed 5 nights in Apr 2025

10/10 Excellent

Miguel Antonio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was our first time in this hotel and we love it, it’s beautiful, clean, staff super friendly, food, even at the buffet was delicious, we visited one of the a la carte restaurants and everything was wonderful, the nature, we saw a monkey, a Deer and it’s this little animal called Sereque, it looks like a squirrel, friendly and harmless. It was adorable! And super quite too, if you like peace, it’s perfect, if you’re more like a party person definitely not.
Stayed 4 nights in Apr 2025

8/10 Good

yeison, ORLANDO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel overall. Very balanced. Food options are great and lots of activities. Everything close by and.amazing location..recommended
Stayed 5 nights in May 2025

8/10 Good

Thomas Andrew

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very well maintained and clean at all times. Staff are constantly present in those areas specifically. The shows at nighttime were appropriate for all ages and very entertaining. The online criticisms of the main dining hall are not fair in my opinion as the resort offers a wide variety of options for all three meals and in terms of price point for an all inclusive resort versus the affordability of Viva Maya it offers quality above what the guest actually pays for. The pool areas were always spotless despite some guests just leaving dishes and glasses anywhere they please expecting to be picked up after. I found the staff to be extremely courteous and polite at all times especially in those cases, and with almost any request that could be asked for. Our only criticism was that the mini fridge in the room did not have a freezer portion to it to store milk for our baby, but as usual the staff went above and beyond to accommodate us and stored it in their staff refrigerator at the front desk. Thank you to the excellent staff for the hospitality we thoroughly enjoyed ourselves this trip!
Stayed 4 nights in May 2025

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great meeting new friends and old
Stayed 7 nights in Apr 2025

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2025