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URH Palacio de Oriol Hotel

4.0 star property

Photo gallery for URH Palacio de Oriol Hotel

Terrace/patio
Lunch and dinner served, Spanish cuisine
Garden
Front of property – evening/night
Meeting facility

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Pet-friendly
  • Parking available
  • 24/7 front desk
  • Room service

Explore the area

View map
Avenida Cristobal Murrieta, 27, Santurtzi, Bilboaldea, 48980
  • Vizcaya Bridge
    ‪9 min walk‬
  • Playa de las Arenas
    ‪5 min drive‬
  • Port of Bilbao
    ‪6 min drive‬
  • Bilbao (BIO)
    ‪21 min drive‬

Room options

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

8.2 out of 10
Very good
(11 reviews)
  • 25 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Double Room

Minibar, in-room safe, desk, blackout curtains

Superior Double Room

  • 25 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Junior Suite, Ocean View

Junior Suite, Ocean View

Junior Suite, Ocean View

10.0 out of 10
Exceptional
(1 review)
  • 2 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Single Room

Single Room

Single Room

  • 19 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Premium Room, Terrace

Minibar, in-room safe, desk, blackout curtains

Premium Room, Terrace

8.0 out of 10
Very good
(1 review)
  • 25 sq m
  • Sleeps 3
  • 1 Double Bed

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Exterior

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  • Pool
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  • Restaurant
4.2 out of 5, Very good, 1,004 reviews
The price is NZ$157
includes taxes & fees
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About the area

Santurtzi

With a stay at URH Palacio de Oriol Hotel, you'll be centrally located in Santurtzi, within a 15-minute drive of Port of Bilbao and Estuary of Bilbao. .This hotel is 8 mi (12.9 km) from San Mames Stadium and 9 mi (14.4 km) from Guggenheim Museum Bilbao.

What's nearby

  • Vizcaya Bridge - 9 min walk - 0.8 km
  • Playa de las Arenas - 5 min drive - 0.7 km
  • Port of Bilbao - 6 min drive - 5.3 km
  • Bilbao Exhibition Centre - 9 min drive - 6.4 km
  • Sopelana Beach - 18 min drive - 12.7 km

Getting around

  • Santurtzi Penota Station - 5 min walk
  • Penota Station - 6 min walk
  • Bilbao Airport (BIO) - 23 min drive

Restaurants

  • ‪Bar Lolo - ‬6 min walk
  • ‪Ketxiloa - ‬9 min walk
  • ‪Bar Buenos Aires(donde Manolo) - ‬9 min walk
  • ‪Restaurante Nauticos - ‬6 min walk
  • ‪Cafe Bar La Ola - ‬6 min walk

About this property

URH Palacio de Oriol Hotel

Hotel in Santurtzi with a 24-hour front desk and a restaurant
URH Palacio de Oriol Hotel offers 88 accommodations with minibars and safes. Televisions come with satellite channels. Bathrooms include bathtubs, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Make yourself at home in one of the 88 guestrooms featuring minibars. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with bathtubs feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Take in the views from a terrace and make use of amenities such as complimentary wireless internet access and wedding services. This hotel also features a television in a common area, tour/ticket assistance, and a banquet hall.
Satisfy your appetite for lunch or dinner at El Palacio, a restaurant which specializes in Spanish cuisine, or stay in and take advantage of the room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are served on weekdays from 7:00 AM to 10:30 AM and on weekends from 8:00 AM to 10:30 AM for a fee.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge on weekdays between 7:00 AM and 10:30 AM and on weekends between 8:00 AM and 10:30 AM.
El Palacio - This restaurant specializes in Spanish cuisine and serves lunch and dinner.
El Palacio - This bar serves light fare only. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (EUR 15 per night)
  • Limited on-site parking

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 8:00 AM to 10:30 AM on weekends; EUR 15 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • El Palacio
  • El Palacio

Things to do

  • Library
  • Playground
  • TV in common areas

Family friendly

  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 8 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 8:30 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 20 per pet, per night
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 30.0 per night

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 15 per person
  • Self parking fee: EUR 15.00 per night
  • Pet fee: EUR 20 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 30.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards; cash is not accepted

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Only registered guests are allowed in the guestrooms

Property is also known as

URH Palacio Oriol Hotel Santurtzi
URH Palacio Oriol Hotel
URH Palacio Oriol Santurtzi
URH Palacio Oriol
Nh Hotels Santurtzi
Nh Hotel Santurtzi
Urh Palacio De Oriol
URH Palacio de Oriol Hotel Hotel
URH Palacio de Oriol Hotel Santurtzi
URH Palacio de Oriol Hotel Hotel Santurtzi

Reviews

URH Palacio de Oriol Hotel Reviews

8.0

Very good

8.6/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness
Rating 10 - Excellent. 170 out of 466 reviews
Rating 8 - Good. 168 out of 466 reviews
Rating 6 - Okay. 64 out of 466 reviews
Rating 4 - Poor. 42 out of 466 reviews
Rating 2 - Terrible. 22 out of 466 reviews

Reviews

4/10 Poor

Peter

Travelled with partner, Travelled with group
Disliked: Amenities, property conditions & facilities
Poor staff attitude. My room had seem much better days
Stayed 1 night in May 2025

10/10 Excellent

Chris

Business traveller, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The staff was excellent- 10 minute walk from the metro.
Stayed 2 nights in May 2025

10/10 Excellent

Luqman

Liked: Cleanliness, property conditions & facilities
Lovely stay, thank you all — helpful.and friendly staff
Stayed 1 night in May 2025

10/10 Excellent

Deniz

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2025

2/10 Terrible

Atusa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horrible

Cockroach in the room, dirty, mold on the ceiling, staff were rude. Outside is beautiful but the room was horrid
Stayed 1 night in May 2025

10/10 Excellent

Ander

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Super!

Excellent, really nice. Staff super profesional, I think Raul was his name. Super!
Stayed 18 nights in Mar 2025

10/10 Excellent

Joachim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in May 2025

6/10 Okay

Maria

Stayed 1 night in Apr 2025

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Definite Jewel in the Basque crown

The Palacio was absolutely superb in so many aspects, great location, superb staff and welcome, magnificent appearance and brilliant food (dinner & breakfast). The room was stunning, so much space and a great outlook. Defo on the return bucket list
Hotel
The hotel
The hotel
The hotel
Stayed 1 night in Apr 2025

10/10 Excellent

ALISTER JOHN

Liked: Amenities
Second time we’ve enjoyed Palacio Oriol for an extended stay. We recommend it to our friends! Comfortable, has everything we need, good breakfast, Beautiful view! Excellent location. Good price too.
Stayed 7 nights in Apr 2025

8/10 Good

paul

Liked: Cleanliness, staff & service
Very conveniently located for ferries from Bilbao . The building is in need of a little updating . Staff were all,very good . Food ok but nothing special particularly breakfast . Dog friendly which was important to us . Would certainly stay again
Stayed 1 night in Apr 2025

10/10 Excellent

keith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great hotel, helpful staff very good value for money. Ideal if you are using the Bilbao ferry terminal
Stayed 1 night in Mar 2025

8/10 Good

BERTRAND

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although away from central Bilbao, it was an excellent hotel with character, in a nice populated neighborhood. The fact that they accept pets and their parking garage were significant benefits for us.
Stayed 1 night in Feb 2025

6/10 Okay

Nuria

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

8/10 Good

Barbara, Thetford

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was large, clean and comfortable. Reception was efficient. Car park good but spaces quite small. Room was adequate but nothing special. Breakfast good. Biggest problem was the restaurant was shut for dinner and we were told the nearest restaurant was about 800 metres away. There was a shelf of snack meal for sale at very high prices.
Stayed 1 night in Dec 2024

8/10 Good

Adriana

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I asked a change of room and they did immediately, ranking care of me. Very professional.
Stayed 7 nights in Nov 2024

6/10 Okay

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The restaurant and bar in this hotel is closed until February. In the information on the website for Hotels.com it stats there is a restaurant and bar. Also no tea or coffee facilities in the room.
Stayed 1 night in Nov 2024

4/10 Poor

Elizabeth

Liked: Cleanliness, property conditions & facilities, room comfort
Arrived at hotel to discover that the restaurant and bar were closed from November to February. No coffee or tea facilities in our room. This was not stated on the website
Stayed 1 night in Nov 2024

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

GOOD HOTEL CLOSE TO FERRY PORT

Stayed at the URH. Palacido de Oriol Hotel on 3 separate occasions, and have been very happy with our stay. The only problem I can see is if someone is a light sleeper, then they must ask for a room facing away from the railway line the has trains going past from 5 am until late in the evening, and they are quite noisy.
Stayed 1 night in Oct 2024

8/10 Good

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Initially it was difficult to locate the hotel. But we did so eventually. Warm welcome at reception and a lovely room. But the view was not inspiring. Overlooking the railway which was quite noisy with trains stopping and starting until late at night. We like to sleep with a window open and this was difficult with the noise.
Stayed 1 night in Sep 2024

2/10 Terrible

Sarah

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I arrived to the hotel after a 10 hours drive from Algeciras because I was driving back to the UK. As mentioned in the description the parking is not always guaranteed, but you can park is the hospital car park across the road whixh is fine. However l had lots fo luggage to unload and asked if someone could help or at least take my car to the carpark unload it then leave. The female receptionist was very rude inconsiderate and unhelpful and said this is a 4* hotel not 5 so no one is available to help. i had to push the trolley is a very steep path and it got stuck and couldn’t move it luckily one of the guests saw me struggling and helped. The place is smells of mould and has mould everywhere. I don’t have asthma and I was struggling as I was coughing the whole night. The room was also dirty. I’m only giving this place a 1 star because of the gentleman next day who allowed me to take my car inside the carpark to load it as its way easier because I just had to take the lif and push the trolly for two seconds instead of a 10 min journey!!!! Will DEFINITELY NOT BE RECOMMENDING THIS PLACE TO ANYONE!! Horrible service.
Stayed 1 night in Aug 2024

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2024

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Dated and tired. Staff not that interested. Gave up waiting for any member of staff at all to turn up at breakfast. Needs substantial investment to bring it into line.
Stayed 1 night in Jul 2024

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent hotel at a fair price for great service

Stayed before. That’s why we chose again this same hotel. Hotel staff are so welcoming and helpful. Evening meal and breakfast was very good and the voice was excellent. Will be booking with this same hotel on our next trip in October.
Stayed 1 night in Jun 2024

10/10 Excellent

charles

Stayed 1 night in May 2024