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Santo Refugio Heritage Hotel

3.5 star property

Photo gallery for Santo Refugio Heritage Hotel

Lobby sitting area
Exterior
Front of property
Exterior
Design Room

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Breakfast available

Explore the area

View map
Santiago Momoxpan, San Andrés Cholula, PUE, 72775
  • Place, Explanada Shopping Center
    ‪17 min walk‬
  • Place, University of the Americas Puebla
    ‪5 min drive‬
  • Place, Ice Arena Puebla
    ‪6 min drive‬
  • Airport, Puebla, Puebla (PBC-Hermanos Serdan Intl.)
    ‪34 min drive‬

Room options

View all photos for Design Room

Design Room

Design Room

10.0 out of 10
Exceptional
(1 review)
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Design Double Room

Design Double Room

Design Double Room

9.4 out of 10
Exceptional
(3 reviews)
  • 42 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

Superior Room, 1 King Bed

9.0 out of 10
Wonderful
(2 reviews)
  • 45 sq m
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

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About the area

San Andrés Cholula

Located in San Andrés Cholula (Cholula), Santo Refugio Heritage Hotel is within a 15-minute drive of Great Pyramid of Cholula and FINSA. .This hotel is 5 mi (8 km) from Triangulo Las Animas Shopping Center and 6.1 mi (9.7 km) from Angelopolis Commercial Center.

What's nearby

  • Explanada Shopping Center - 17 min walk - 1.5 km
  • University of the Americas Puebla - 5 min drive - 3.0 km
  • Ice Arena Puebla - 6 min drive - 1.9 km
  • Church of Our Lady of Remedies - 9 min drive - 1.5 km
  • Great Pyramid of Cholula - 11 min drive - 5.6 km

Getting around

  • Puebla–Cholula Tourist Train Terminal - 26 min drive
  • Puebla Intl. Airport (PBC) - 27 min drive

Restaurants

  • ‪Juguería Conchita - ‬7 min drive
  • ‪Señor Asador - ‬10 min walk
  • ‪La Casita Amarilla - ‬5 min drive
  • ‪The Italian Coffee - ‬17 min walk
  • ‪Baya Roja - ‬12 min walk

About this property

Santo Refugio Heritage Hotel

Santo Refugio Heritage Hotel offers 4 accommodations with minibars and laptop-compatible safes. These individually decorated and furnished accommodations include desks. Beds feature down comforters and premium bedding. A pillow menu is available. 32-inch LCD televisions come with cable channels.

Bathrooms include showers with rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

An indoor pool and a children's pool are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 4 individually decorated guestrooms, featuring iPod docking stations and minibars. Your bed comes with down comforters and premium bedding. 32-inch LCD televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Bathrooms feature showers with rainfall showerheads and complimentary toiletries.
Take advantage of recreation opportunities such as an indoor pool or take in the view from a terrace and a garden. This hotel also features complimentary wireless internet access, wedding services, and a fireplace in the lobby.
At Santo Refugio Heritage Hotel, enjoy a satisfying meal at the restaurant. Wrap up your day with a drink at the bar/lounge. Cooked-to-order breakfasts are available daily from 8:00 AM to noon for a fee.
Featured amenities include express check-out, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in San Andrés Cholula? This hotel has 1292 square feet (120 square meters) of space consisting of conference space and 2 meeting rooms. Free self parking is available onsite.
Cooked-to-order breakfasts are available for a surcharge and are served each morning between 8:00 AM and noon.
Santo Refugio Heritage Hotel has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free covered self parking on site
  • RV/bus/lorry parking (surcharge) on site
  • Limited number of on-site self parking spaces per unit
  • Onsite parking options include a garage and a carport

Food and drink

  • Daily cooked-to-order breakfast available 8:00 AM to noon for a fee: MXN 195 to 390 for adults and MXN 95 to 225 for children
  • A bar/lounge
  • A restaurant
  • Couples/private dining
  • Private picnics

Things to do

  • Children's pool
  • Indoor pool
  • Indoor pool (guest access)
  • Library

Family friendly

  • Art supplies
  • Changing table
  • Children's books
  • Children's pool
  • Indoor pool

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Lockers
  • Luggage storage
  • Shared microwave
  • Shared refrigerator

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Turndown service
  • Wedding services

Business services

  • 1,292 square feet of conference space
  • 2 meeting rooms

Outdoors

  • Garden
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Telescope
  • Terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • Banquet hall
  • Communal living room
  • Designated smoking areas (fines apply)
  • Fireplace in lobby
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillow menu
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels
  • IPod dock
  • MP3 dock

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Minibar

More

  • Desk
  • Electrical adapters
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Mobile key entry

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Early check-in subject to availability
Early check-in fee: MXN 350
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: MXN 350
Express check-out available

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 590 per pet, per day, plus a deposit of MXN 1000 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 22 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls and an off-leash area are available

Children and extra beds

Children are welcome
Children up to the age of 6 years can stay for free if using existing beds when occupying the parent or guardian's room

Payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 195 to 390 for adults, and MXN 95 to 225 for children
  • Pet deposit: MXN 1000 per stay
  • Pet fee: MXN 590 per pet, per day
  • Service animals are exempt from fees
  • Early check-in fee: MXN 350 (subject to availability)
  • Late check-out fee: MXN 350 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

This property does not have elevators
Pool access available from 8:30 AM to 9:30 PM
Only registered guests are allowed in the guestrooms

Property is also known as

Santo Refugio Heritage
Santo Refugio Heritage Hotel Hotel
Santo Refugio Heritage Hotel San Andrés Cholula
Santo Refugio Heritage Hotel Hotel San Andrés Cholula

Santo Refugio Heritage Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 50 out of 70 reviews
Rating 8 - Good. 15 out of 70 reviews
Rating 6 - Okay. 3 out of 70 reviews
Rating 4 - Poor. 2 out of 70 reviews
Rating 2 - Terrible. 0 out of 70 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

cynthia

Liked: Cleanliness, staff & service, amenities
First of all, the best thing about this hotel is the wonderful hostess at the desk. She made me feel at home there, even though I didn't speak much spanish at all. We had a nice slow conversation when I first got there, not just about the hotel, but about music. I felt so at home from the minute I arrived! There was a wedding going on while I was there which made me feel so happy. I was there alone and enjoyed the sounds of joy so much. The beds were top notch comfy and the room was very clean and spacious. I slept so well! The terrace overlooked a beautiful garden area, and it was so peaceful. If you're looking for somewhere super nice and comfortable and spacious, this is the one. The people there are warm and welcoming, and the room was superb. I'm very glad I stayed there. I even stayed a night longer than I planned because I loved it so much.
Stayed 1 night in Nov 2025

10/10 Excellent

Jose

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Service
Stayed 1 night in May 2025

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

8/10 Good

Luke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is the 2nd time we have stayed here. The staff are great and rooms are large and comfortable with king size beds. The hotel is pet friendly, but wanted 950 pesos for our dog for a one night stay which was more than the cost of the room. We had the charge reduced, but if we had known before how much the cost would be, we would not have stayed there. Last time , a year ago, the charge was much less.
Stayed 1 night in Feb 2024

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

Great pool but cleaning and service needs work

It was a nice stay over all. The pool was very important to us and it was very good. It's not a heated pool, so in the winter months I wouldn't be able to swim in it. Property is nice and well taken care of. We came to lawn mover working for 2 hours by our door. Check in was fast and easy and we were the only guests in the hotel, which brings me to few problems: We wanted to use a pool. Went to the pool and realized that there were no towels. We went back and asked for towels. 20 minutes later my husband went back and asked again and they finally give him towels. In the morning we asked for coffee and tea and they said they going to make it now ( there is no complimentary coffee in the room) 15 min later we decided to go to the pool( remembering yesterday'stowel service) we figured they just forgot. As soon as we got into the pool they brought coffee and hot cup of water and left it outside on the table. We were wet. It was cold outside, so we just continued to finish morning swim. We drank cold coffee and the tea didn't even steep in cold water. That is not a good service, especially if you are charging money for it and we are only guests on the property. The floor in the toom is very!!! dirty. Our feet were all black, you can see it on the mat by the bathroom. The sink didn't drain. Hot water ends before you able to wash all soap off. The cleaning of the room should be better. The synthetic bed sheets-not a good choice. Tiny TV very far from the bed is not a great choice.
Stayed 1 night in Sep 2023

10/10 Excellent

Alfredo

Stayed 2 nights in Feb 2023

10/10 Excellent

Anna, Middletown

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is a lovely oasis, but what makes the place stand out is the staff. We were treated extremely well—like invited guests. Ana is marvellous, as is the rest of the staff. I can’t rave about them enough.

10/10 Excellent

Adam

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place. Family run hotel with great attention to detail and extremely friendly and welcoming staff. Huge gardens with gym and swimming pool. Foods delicious and it's extremely relaxing with a view of the volcano. Highly recommend 10/10.
Stayed 3 nights in Sep 2022

10/10 Excellent

Janet

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a wonderful experience, a warm welcome by the staff and pets ( a dog and a cat), the room was very spacious, and the decor was lovely. It made me feel I was like I was in my own house.
Stayed 1 night in Aug 2022

10/10 Excellent

Beverley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We booked the accommodation same day of arrival and the manager was extremely helpful. On arrival we were so warmly greeted and made to feel so welcome with our three large dogs who are traveling with us. The hotel is spotless with a large garden where the pups were permitted to roam freely. Dinner was simply delicious with friendly service. We have truly been able to relax after many days on the road.
Stayed 1 night in Jun 2022

4/10 Poor

Guillermo

Travelled with partner
Disliked: Amenities, property conditions & facilities
El personal muy atento y serviciales pero no es un hotel es una casa que la están adaptando para hotel y falta experiencia en los temas de lo indispensable en la habitación no dejaron papel higiénico pusieron las toallas mojadas a que se secaran en la cama no entendí como hicieron la habitación
Stayed 2 nights in Nov 2025

10/10 Excellent

Gerardo Ulises

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Gaby

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hermoso lugar y excelente atención y servicio.
Stayed 2 nights in Mar 2025

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente servicio e instalaciones

Un lugar muy tranquilo y agradable, el personal muy amable, las instalaciones muy cómodas y limpias
Stayed 2 nights in Mar 2025

10/10 Excellent

Jorge

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy muy bien todo

Stayed 2 nights in Feb 2025

10/10 Excellent

Luz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente servicio
Stayed 1 night in Feb 2025

8/10 Good

maria christina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice house with a beautiful garden, the dining room very nice decorated, however the room a little bit weird with chandelier lamps and dark blue velvert bed.
Stayed 2 nights in Feb 2025

10/10 Excellent

Ruben

Liked: Cleanliness
Stayed 1 night in Jan 2025

6/10 Okay

Armando

Liked: Room comfort
Disliked: Cleanliness
Stayed 2 nights in Jan 2025

10/10 Excellent

Gryssel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encantó hospedarme aquí fue como estar en casa el personal es muy amable, el lugar es hermoso y todo está muy limpio
Stayed 2 nights in Jan 2025

8/10 Good

Arturo

Liked: Cleanliness, staff & service, property conditions & facilities
Todo limpio y perfecto
Stayed 1 night in Dec 2024

10/10 Excellent

Cesar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La estancia, la atención y servicio insuperable, muchas gracias al personal, Felicidades.
Stayed 1 night in Dec 2024

10/10 Excellent

Andrea

Stayed 3 nights in Nov 2024

10/10 Excellent

Azucena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

Michelle

Stayed 2 nights in Sep 2024