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Viva Heavens by Wyndham, A Trademark All Inclusive

4.0 star property

Photo gallery for Viva Heavens by Wyndham, A Trademark All Inclusive

Outdoor wedding area
Property video
Outdoor pool, open 6:00 AM to 7:00 PM, free pool cabanas, pool umbrellas
5 restaurants, breakfast, lunch, dinner served; international cuisine
5 restaurants, breakfast, lunch, dinner served; international cuisine

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • Pool
  • Parking included

Explore the area

View map
Playa Dorada Complex, Puerto Plata, 570000
  • Place, Playa Dorada Golf Course
    ‪1 min walk‬
  • Place, Playa Dorada
    ‪1 min drive‬
  • Place, Embassy of the United States Dominican Republic
    ‪8 min drive‬
  • Airport, Santiago (STI-Cibao Intl.)
    ‪71 min drive‬

Room options

View all photos for Room Superior

Minibar, in-room safe, individually decorated, individually furnished

Room Superior

8.0 out of 10
Very good
(1 review)
  • 39 sq m
  • Sleeps 4

View all photos for Room Junior

Minibar, in-room safe, individually decorated, individually furnished

Room Junior

  • 49 sq m
  • Sleeps 4

View all photos for Bliss 1 king size bed, non-smoking

Minibar, in-room safe, individually decorated, individually furnished

Bliss 1 king size bed, non-smoking

7.8 out of 10
Good
(8 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Nirvana 1 King Bed

Minibar, in-room safe, individually decorated, individually furnished

Nirvana 1 King Bed

9.4 out of 10
Exceptional
(9 reviews)
  • 39 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Nirvana 2 queen size beds, non-smoking.

Minibar, in-room safe, individually decorated, individually furnished

Nirvana 2 queen size beds, non-smoking.

7.8 out of 10
Good
(28 reviews)
  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Amnesia 1 king size bed, non-smoking

Minibar, in-room safe, individually decorated, individually furnished

Amnesia 1 king size bed, non-smoking

8.8 out of 10
Excellent
(6 reviews)
  • 49 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Amnesia 2 queen size beds, non-smoking

Minibar, in-room safe, individually decorated, individually furnished

Amnesia 2 queen size beds, non-smoking

7.4 out of 10
Good
(8 reviews)
  • 49 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Nirvana 1 king size bed, handicapped accessible, non-smoking

Minibar, in-room safe, individually decorated, individually furnished

Nirvana 1 king size bed, handicapped accessible, non-smoking

9.4 out of 10
Exceptional
(3 reviews)
  • 39 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for All Together Several beds, non-smoking

Minibar, in-room safe, individually decorated, individually furnished

All Together Several beds, non-smoking

  • 49 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 3 Twin Beds

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About the area

Puerto Plata

With a stay at Viva Heavens by Wyndham, A Trademark All Inclusive in Puerto Plata (Playa Dorada), you'll be a 1-minute drive from Playa Dorada Golf Course and 6 minutes from Lorilar Ranch. .This all-inclusive property is 4.3 mi (6.8 km) from Amber Museum.

What's nearby

  • Playa Dorada Golf Course - 1 min walk - 0.2 km
  • Playa Dorada - 1 min drive - 0.4 km
  • Malecón De Puerto Plata - 8 min drive - 6.8 km
  • Embassy of the United States Dominican Republic - 8 min drive - 7.1 km
  • Fort San Felipe - 9 min drive - 7.8 km

Getting around

  • Gregorio Luperon Intl. Airport (POP) - 22 min drive

Restaurants

  • ‪El Mercado Restaurant - ‬3 min drive
  • ‪Iberostar Costa Dorada Lobby Bar - ‬3 min drive
  • ‪Ristorante Passatore - ‬3 min walk
  • ‪Ibero bar - ‬3 min drive
  • ‪V Heavens Rosmarino - ‬9 min walk

About this property

Viva Heavens by Wyndham, A Trademark All Inclusive

All-inclusive property with 5 restaurants and a fitness center
Viva Heavens by Wyndham, A Trademark All Inclusive offers 180 accommodations with minibars and safes. Each accommodation is individually furnished and decorated. 40-inch flat-screen televisions come with cable channels.

Bathrooms include showers and hair dryers. This Puerto Plata property provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the property include an outdoor tennis court, an outdoor pool, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are couples treatment room(s) available. Services include facials, body wraps, body scrubs, and body treatments.
Make yourself at home in one of the 180 individually decorated guestrooms, featuring minibars and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have showers and hair dryers. Conveniences include phones, as well as safes and coffee/tea makers.
Pamper yourself with onsite massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including an outdoor pool, an outdoor tennis court, and a fitness center. This property also features complimentary wireless internet access, concierge services, and a hair salon.
Enjoy international cuisine at V Kitchen, one of the property's many dining establishments, which include 5 restaurants and a coffee shop/cafe. Need to unwind? Take a break at the bar/lounge, the beach bar, or the poolside bar for a tasty beverage.
Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. Free self parking is available onsite.
V Kitchen - This poolside buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Blend - This restaurant specializes in Fusion cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting). A children's menu is available. Open daily.
Rosmarino - This beach restaurant specializes in Italian cuisine and serves dinner only. Open daily.
Puebla 222 - This restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting). Open daily.
Sofrito - This restaurant specializes in local cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting). Open daily.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Surfing/body boarding

Land activities

Bicycling
Fitness facilities
Tennis
Volleyball
Tennis rackets

Lessons/classes/games

Aerobics
Bartending
Cooking
Dancing
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site parking

Food and drink

  • 5 restaurants
  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas

Restaurants on site

  • Blend
  • Puebla 222
  • Rosmarino
  • Sofrito
  • V Kitchen

Things to do

  • 18-hole adjacent golf course
  • Beach volleyball
  • Beach yoga
  • Boat tours
  • Fitness classes
  • Gym
  • Kayaking
  • Outdoor pool
  • Outdoor tennis court
  • Pilates classes
  • Rowing/canoeing
  • Sailing
  • Snorkelling

Family friendly

  • In-room babysitting
  • In-room cot
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Free pool cabanas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • No lift
  • Tile flooring in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible restaurant

More

  • 3 floors
  • At least 80% lighting from LEDs
  • Built in 2015
  • Designated smoking areas
  • Double-glazed windows
  • Local culture and ecosystem education
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests at this property also have access to the resort facilities of neighboring property Viva Tangerine By Wyndham.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Pool access available from 6:00 AM to 7:00 PM
Reservations are required for golf tee times; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Viva Heavens by Wyndham, A Trademark All Inclusive Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 357 out of 1003 reviews
Rating 8 - Good. 274 out of 1003 reviews
Rating 6 - Okay. 174 out of 1003 reviews
Rating 4 - Poor. 92 out of 1003 reviews
Rating 2 - Terrible. 106 out of 1003 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Manny

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing worthy was the stunning view of the beach, other than that everything else was not as expected. Many of the guest that were there were not polite and respectful, the pool was filthy and dirty not to mention that the filter stopped working and they never warned anyone about the situation. My family vacation was completely ruined and we asked for a refund the first night we were there but they gave us a run around it looks like they had an answer to everything we needed to say.
Stayed 3 nights in Aug 2025

10/10 Excellent

Elmer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a fantastic experience staying at this hotel. One of the standout highlights was the excellent local food offered—fresh, flavorful, and a true taste of the region. It made every meal something to look forward to. The staff was incredibly friendly and serviceable, always ready to help with a smile. From check-in to check-out, their hospitality made me feel genuinely welcome and well cared for. The location is also a big plus—conveniently situated and just a short walk to the beach, which made it easy to enjoy both the sea and nearby attractions. If you're looking for a comfortable place with authentic local cuisine, warm staff, and beachside access, this is a perfect choice. Highly recommend!
Stayed 3 nights in Jul 2025

4/10 Poor

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
There is not a lot options with the food at all
Stayed 3 nights in Jul 2025

8/10 Good

Carina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was great
Stayed 3 nights in Jul 2025

2/10 Terrible

Yanery

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are extremely outdated and unsanitary. The food options are very, very limited. Many times there are just scraps of food to be found and whatever food you do find is cold, undercooked, and not edible. Customer service is nonexistent. The entire place needs a major overhaul. I was scheduled to stay for a total of seven nights and had to check out early after just one night there. That’s how bad the hotel is.
Stayed 7 nights in Jul 2025

8/10 Good

Felix

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
It's very peaceful
Stayed 3 nights in Jul 2025

6/10 Okay

yiralid

Liked: Staff & service
Stayed 2 nights in Jul 2025

6/10 Okay

Michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It lacked options of things to do for everyone throughout the day. The buffet restaurant was pretty good. Lacked enough staff to provide drinks for each meal. The Mexican restaurant was pretty good. I expected more since it did require a reservation.
Stayed 3 nights in Jul 2025

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Inolvidables vacaciones en Puerto Plata.

La experiencia fue de las mejores. Tanto el hotel, como la playa, la comida y el trato del personal fue excelente. Muy recomendable y de seguro volveré en otra ocasión.
Stayed 4 nights in Jul 2025

10/10 Excellent

Mildred Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very accommodating
Stayed 7 nights in Jul 2025

10/10 Excellent

Doreen

Stayed 1 night in Jul 2025

4/10 Poor

Daniel

Travelled with family
Liked: Room comfort

No me gusto

Es trankilo pero los servicio son pésimo poca variedad de vevida
Stayed 3 nights in Jul 2025

10/10 Excellent

Jackson

Stayed 3 nights in Jul 2025

6/10 Okay

salvador, boston

Liked: Cleanliness, staff & service, property conditions & facilities
Its small and walkable. Between 11 am and 4pm its too hot around the large pool area.
Stayed 2 nights in Jul 2025

2/10 Terrible

Joel

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Jul 2025

4/10 Poor

Miguel, Stratford

Travelled with family
Disliked: Amenities
Evelyn the manager was great, but unfortunately food was horrible and most people didn’t care. I was expecting a very relaxing time and my wife almost had an asthma attack. Room very humid and the air condition was really bad. I was trying to get a refund and leave earlier but I knew the cancellation policies were not good for me and Evelyn changed our mind and got a different room and it was perfect for us. But the whole experience wasn’t good and it wasn’t cheap either for a family of 4. I can get a 5 star hotel in Punta Cana for the same price. The beach is another story. It is so beautiful and peaceful, that you don’t think you’re in that hotel. Playa Dorada is so beautiful and they should get that place back in the map. Definitely not coming back to this hotel and I don’t recommend it either.
Stayed 2 nights in Jul 2025

10/10 Excellent

Karley

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This resort was exactly what I was looking for. I was looking for a small resort to take my kids on their first international trip. The staff was very friendly and helpful, lots of games and activities, and it wasn’t over crowded. Everything was clean, reservations were easy to come by, and I never had a hard time finding a good seat by the pool or the beach.
Stayed 5 nights in Jul 2025

10/10 Excellent

Gregor

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great service and great food.
Stayed 7 nights in Jul 2025

6/10 Okay

Marisol

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We enjoyed our stay. The pool are was nice. The staff is friendly. The food is not great. The beach is a long walk away.
Stayed 1 night in Jul 2025

10/10 Excellent

Kasana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 5 nights in Jul 2025

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great food at the Ala cart restaurants!

Property was very clean and modern. Very good nightly entertainment and pool areas. My only complaint is that the beach is a long walk from the common areas.
Stayed 5 nights in Jun 2025

6/10 Okay

Lizette, sunnyside

Travelled with family
Disliked: Amenities, property conditions & facilities
It’s an old property the staff is very very nice but the hotel needs a renovation, it’s old the pool is very small and there were mosquitoes inside the room.
Stayed 3 nights in Jul 2025

10/10 Excellent

Roberto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoy beach, night event,good food, the employees are very friendly and the facility is very clean, we have not complaing
Stayed 3 nights in Jul 2025

10/10 Excellent

Clyde, REYNOLDSBURG

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2025

6/10 Okay

Marino

Travelled with family
Liked: Property conditions & facilities
The property and around the property is nice and beautiful but the resort is small and the stuff is limited,the buffet restaurant is very small and they have not much selection of food,the food it’s okay but I can not say that the food is great because it’s not.
Stayed 2 nights in Jun 2025