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Viva Heavens by Wyndham, A Trademark All Inclusive

4.0 star property

Photo gallery for Viva Heavens by Wyndham, A Trademark All Inclusive

On the beach, white sand, sun-loungers, beach towels
Property video
Snack bar
Snack bar
Outdoor pool, open 6:00 AM to 7:00 PM, free pool cabanas, pool umbrellas

Reviews

7.6 out of 10
Good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant

Explore the area

View map
Playa Dorada Complex, Puerto Plata, 570000
  • Place, Playa Dorada Golf Course
    ‪1 min walk‬
  • Place, Playa Dorada
    ‪1 min drive‬
  • Place, Mount Isabel de Torres
    ‪6 min drive‬
  • Airport, Santiago (STI-Cibao Intl.)
    ‪88 min drive‬

Room options

View all photos for Room Superior

Minibar, in-room safe, individually decorated, individually furnished

Room Superior

8.0 out of 10
Very good
(1 review)
  • 39 sq m
  • Sleeps 4
  • Free Wi-Fi

View all photos for Room Junior

Minibar, in-room safe, individually decorated, individually furnished

Room Junior

  • 49 sq m
  • Sleeps 4
  • Free Wi-Fi

View all photos for Bliss 1 king size bed, non-smoking

Minibar, in-room safe, individually decorated, individually furnished

Bliss 1 king size bed, non-smoking

7.8 out of 10
Good
(8 reviews)
  • Garden view
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Nirvana 1 King Bed

Minibar, in-room safe, individually decorated, individually furnished

Nirvana 1 King Bed

9.4 out of 10
Exceptional
(10 reviews)
  • Garden view
  • 39 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Nirvana 2 queen size beds, non-smoking.

Minibar, in-room safe, individually decorated, individually furnished

Nirvana 2 queen size beds, non-smoking.

8.0 out of 10
Very good
(36 reviews)
  • Garden view
  • 39 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Amnesia 1 king size bed, non-smoking

Minibar, in-room safe, individually decorated, individually furnished

Amnesia 1 king size bed, non-smoking

8.6 out of 10
Excellent
(7 reviews)
  • Garden view
  • 49 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Amnesia 2 queen size beds, non-smoking

Minibar, in-room safe, individually decorated, individually furnished

Amnesia 2 queen size beds, non-smoking

7.4 out of 10
Good
(8 reviews)
  • Garden view
  • 49 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Nirvana 1 king size bed, handicapped accessible, non-smoking

Minibar, in-room safe, individually decorated, individually furnished

Nirvana 1 king size bed, handicapped accessible, non-smoking

9.4 out of 10
Exceptional
(3 reviews)
  • Garden view
  • 39 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for All Together Several beds, non-smoking

Minibar, in-room safe, individually decorated, individually furnished

All Together Several beds, non-smoking

  • Garden view
  • 49 sq m
  • Sleeps 5
  • 1 King Bed and 3 Single Beds
  • Free Wi-Fi

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About the area

Puerto Plata

With a stay at Viva Heavens by Wyndham, A Trademark All Inclusive in Puerto Plata (Playa Dorada), you'll be a 1-minute drive from Playa Dorada Golf Course and 6 minutes from Lorilar Ranch. .This all-inclusive property is 4.3 mi (6.8 km) from Amber Museum.

What's nearby

  • Playa Dorada Golf Course - 1 min walk - 0.2 km
  • Playa Dorada - 1 min drive - 0.4 km
  • Mount Isabel de Torres - 6 min drive - 3.0 km
  • Embassy of the United States Dominican Republic - 16 min drive - 7.4 km
  • Malecón De Puerto Plata - 17 min drive - 7.7 km

Getting around

  • Gregorio Luperon Intl. Airport (POP) - 22 min drive

Restaurants

  • ‪Be Live Buffet Restaurant - ‬5 min drive
  • ‪Restorant Italiani Sapore Di Mare - Gran Ventana Resort - ‬4 min walk
  • ‪Iberostar Costa Dorada Lobby Bar - ‬3 min drive
  • ‪Gran Ventana Beach Bar - ‬5 min walk
  • ‪La Tarappa - ‬1 min walk

About this property

Viva Heavens by Wyndham, A Trademark All Inclusive

Viva Heavens by Wyndham, A Trademark All Inclusive offers 180 accommodations with minibars and safes. Each accommodation is individually furnished and decorated. 40-inch flat-screen televisions come with cable channels.

Bathrooms include showers and hair dryers. This Puerto Plata property provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the property include an outdoor tennis court, an outdoor pool, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are couples treatment room(s) available. Services include facials, body wraps, body scrubs, and body treatments.
Make yourself at home in one of the 180 individually decorated guestrooms, featuring minibars and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have showers and hair dryers. Conveniences include phones, as well as safes and coffee/tea makers.
Pamper yourself with onsite massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including an outdoor pool, an outdoor tennis court, and a fitness center. This property also features complimentary wireless internet access, concierge services, and a hair salon.
Enjoy international cuisine at V Kitchen, one of the property's many dining establishments, which include 5 restaurants and a coffee shop/cafe. Need to unwind? Take a break at the bar/lounge, the beach bar, or the poolside bar for a tasty beverage.
Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. Free self parking is available onsite.
V Kitchen - This poolside buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Blend - This restaurant specializes in Fusion cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting). A children's menu is available. Open daily.
Rosmarino - This beach restaurant specializes in Italian cuisine and serves dinner only. Open daily.
Puebla 222 - This restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting). Open daily.
Sofrito - This restaurant specializes in local cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting). Open daily.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Surfing/body boarding

Land activities

Bicycling
Fitness facilities
Tennis
Volleyball
Tennis rackets

Lessons/classes/games

Aerobics
Bartending
Cooking
Dancing
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • 5 restaurants
  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas

Restaurants on site

  • Blend
  • Puebla 222
  • Rosmarino
  • Sofrito
  • V Kitchen

Things to do

  • 18-hole adjacent golf course
  • Beach volleyball
  • Beach yoga
  • Boat tours
  • Fitness classes
  • Gym
  • Kayaking
  • Outdoor pool
  • Outdoor tennis court
  • Pilates classes
  • Rowing/canoeing
  • Sailing
  • Snorkelling

Family friendly

  • In-room babysitting
  • In-room cot
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Free pool cabanas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • No lift
  • Tile flooring in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible restaurant

More

  • 3 floors
  • At least 80% lighting from LEDs
  • Built in 2015
  • Designated smoking areas
  • Double-glazed windows
  • Local culture and ecosystem education
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests at this property also have access to the resort facilities of neighboring property Viva Tangerine By Wyndham.

Renovations and closures

The property will be renovating from August 31 2026 to September 30 2026 (completion date subject to change). The following areas are affected:
  • Swimming pool
During renovations, the property will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Pool access available from 6:00 AM to 7:00 PM
Reservations are required for golf tee times; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Viva Heavens by Wyndham, A Trademark All Inclusive Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 377 out of 1001 reviews
Rating 8 - Good. 267 out of 1001 reviews
Rating 6 - Okay. 167 out of 1001 reviews
Rating 4 - Poor. 90 out of 1001 reviews
Rating 2 - Terrible. 100 out of 1001 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

Reviews

2/10 Terrible

Thomas

Travelled with group
Liked: Cleanliness
The room, staff, amenities and service was subpar with very rude attitudes. Any form of customer relations were non-existent. Expedia was a large part of the terrible vacation experience. Expedia advertised this resort as an adults only resort. IT IS NOT. Expedia did not do their due diligence in their responsibilities to provide the proper and accurate administrative submissions to the hotel which resulted in a $1250.00 USD payment to the hotel before a check in could be completed. The payment was taken without any complications however several visits to the front desk to get the money back was delayed for several days. This obviously resulted in hours of our vacation being interrupted by nonsense. We went without hot water in our bathroom sink the entire stay despite making several requests to have it repaired. There was garbage in our room from the previous tenants of the room. There is more but I’ve spent way too much of my time allowing this resort to live rent free in my head. Time to move on to much better places to relax and forget about life for a while.
Stayed 7 nights in Feb 2026

6/10 Okay

Alicia

No hot water
Stayed 3 nights in Jan 2026

10/10 Excellent

wilson, CIDRA

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean, great staff , amenities , food . Just some thigs of the resort has to updated. More cams and vigilance.
Stayed 3 nights in Jan 2026

6/10 Okay

Emily

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Staff were very courteous and friendly. Food and service was very good, Our room was not great, it was clean and as described (family room), however we had repeated issues with the shower. Hot water was often not available, and the drain was blocked causing the bathroom to flood anytime the water was turned on. The room although clean felt damp, smelled musty, and there was mould on the walls. Staff did acknowledge the issue but it was not dealt with during our stay
Stayed 7 nights in Jan 2026

8/10 Good

Albert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resort is not as big as I was expected, but it was pretty decent and really good.
Stayed 1 night in Jan 2026

6/10 Okay

Vershenia

Stayed 6 nights in Dec 2025

10/10 Excellent

Bruce

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this place. Will return for sure.
Stayed 3 nights in Dec 2025

8/10 Good

John

Liked: Cleanliness, amenities, property conditions & facilities
We loved our stay! The rooms were clean and the housekeeping was fantastic! The buffet was good and the alacarte restaurants were also good. Make sure you set up your reservations early. We appreciated the smaller resort size and the very personable staff. Will definitely stay again!
Stayed 6 nights in Dec 2025

4/10 Poor

Kareem

Liked: Cleanliness
Disliked: Amenities
Staff was good. No hot water in my assigned room. Noise level was high from mopeds and motorbikes.
Stayed 4 nights in Dec 2025

8/10 Good

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great shows!
Stayed 6 nights in Dec 2025

2/10 Terrible

yefry

Stayed 3 nights in Dec 2025

10/10 Excellent

Katherine, Forest

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
This resort was truly amazing! Great entertainment, great food, great rooms and overall great service. I definitely recommend it to everyone.
Stayed 3 nights in Dec 2025

8/10 Good

Nicholas

Stayed 3 nights in Dec 2025

8/10 Good

Brooklyn

Stayed 4 nights in Dec 2025

10/10 Excellent

Alicia

Stayed 4 nights in Dec 2025

10/10 Excellent

Maria, Charlotte

Stayed 4 nights in Dec 2025

6/10 Okay

ROSEYDY

Travelled with family and small children
Liked: Cleanliness
Room key could be improved they are too outdated. The balcony windows are not safe as the locks are not working properly. Th budget could have more variety.
Stayed 2 nights in Dec 2025

2/10 Terrible

Cathy

Disliked: Amenities, property conditions & facilities
Fridge, safe, bed, and patio all need help! Lots of broken things. 1 bar, low quality food, it's not on the beach like they state,but a long hike to the beach, and is next to stagnate water, so it stinks. Positive was Julio! He's knowledgeable, helpful, kind, and reasonable, and his water excursions are just Fantastic! Julio always has a beautiful smile, and exudes positivity!See Monkey Jungle, it was also phenomenal! Aurielio is an amazing bartender, and Sophia from Italy at the front desk was a huge help to me and others. I don't recommend this hotel, but I do Julio and his snorkeling etc, and monkey jungle. The General Manager was rude, didn't listen,and when we disagreed, she threatened me. Her name is Jennifer, and she has no idea how to deal with guests. Towel holder is 7.5 ft. High, there's mold on the property, shows were horrible, and in an outside room. Disco is blasted all day at the pool, the ocean is dirty. Even the "fresh" fruit is not ripe, coffee is bad, but cappuccino is good. The drinks are poorly made, and they use very little alcohol. Activities are poorly run, old cardboard beat cards, a hula hoop and some darts. If you win, you get a pouch of coffee. About what you need for 1 cup except without a filter. The prize is therefore as exciting as the games. When they do BINGO, it's only 1 or 2 games. Their idea of a mini bar is a broken mini refrigerator with 1 diet Coke and 1 Sprite. Wam needs to get their name off of this property! Never again!
Stayed 10 nights in Dec 2025

10/10 Excellent

NeneBarnard Aldon

Stayed 4 nights in Dec 2025

4/10 Poor

Catherine Yesenia

Travelled with family and small children
Disliked: Cleanliness
The rooms had mold almost everywhere, and it appeared they just painted over the doors to cover it up. The bathroom floor was constantly wet and slippery. The door sensor frequently shut off, causing our keycards to malfunction about half the time. We had to call staff approximately five times to gain entry, even after ensuring the key cards were kept away from magnetic devices. The buffet primarily catered to tourists, disappointing those seeking an authentic Dominican culinary experience; we only had real Dominican food one day, and even then, some dishes were absent. As a Dominican myself, I was very disappointed. This was a family trip to celebrate my birthday and wedding anniversary. While the event staff was definitely the highlight, keeping guests entertained with great shows, unfortunately, two family members became ill during our stay, making the trip less than desired. The property is not very family-friendly for small children. The pool was the only draw, but guests were allowed to smoke in and by the pool. Although the staff was great and genuinely concerned, overall, I will NOT be booking Viva Heavens in the future.
Stayed 8 nights in Nov 2025

4/10 Poor

Gabriel

Travelled with family
For horrible not authentic Dominican food. Rooms smell like mold. Front test people very unfriendly. Specially Henry. Would not go back!
Stayed 4 nights in Dec 2025

10/10 Excellent

Jamie

Stayed 10 nights in Nov 2025

6/10 Okay

Andriy

Stayed 7 nights in Nov 2025

4/10 Poor

Victor, Kissimmee

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
The food was terrible and the service was bad!!!
Stayed 2 nights in Nov 2025

10/10 Excellent

Brandon

Stayed 7 nights in Nov 2025