4/10 Poor
Jesús
Travelled with family
19 Dec 2025
Liked: Cleanliness, property conditions & facilities
The buffet food isn't very good quality, and the menu is very limited. For example, the meat they offer is low quality and has a lot of fat and gristle. The pork is prepared almost the same way every day, and the chicken is always torn to shreds. At the à la carte restaurant, the food is mediocre, but the portions are very small. On the other hand, and perhaps the worst issue, are the hotel's policies. You're not allowed to move the umbrellas to get shade, you can't move the beach or pool furniture, you can't play with the children in the pool and throw them around, you can't take food from the restaurants to your room—you absolutely have to order room service, and if you want a snack, you can't serve yourself; you have to ask the waiter. Also, if you order a soft drink at the buffet, it takes ages because they don't have a soda machine there; you have to go to the bar. We've stayed at hotels like the Mayan by Vidanta, the RIU, and the Park Royal, and in none of them did we feel as restricted as at the Buenaventura. We will not come back and we will not recommend the Buenaventura Grand Hotel
Jesús
Stayed 7 nights in Dec 2025
