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Dreams Bahia Mita Surf & Spa - All Inclusive

4.5 star property

Photo gallery for Dreams Bahia Mita Surf & Spa - All Inclusive

5 bars/lounges, swim-up bar, poolside bar, beach bar
Creator video
View from property
Aerial view
Couples’ dining

Reviews

8.4 out of 10
Very good

Popular amenities

  • All-inclusive
  • Pet-friendly
  • Parking included
  • Free Wi-Fi

Explore the area

View map
Carretera Cruz de Huanacaxtle, Punta de Mita, NAY, 63762
  • Place, Destiladeras Beach
    ‪3 min drive‬
  • Place, Punta de Mita Beach
    ‪8 min drive‬
  • Place, Punta Mita Golf Club
    ‪12 min drive‬
  • Airport, Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪50 min drive‬

Room options

View all photos for Junior Suite Tropical View King

Hypo-allergenic bedding, free minibar, in-room safe, blackout curtains

Junior Suite Tropical View King

8.8 out of 10
Excellent
(21 reviews)
  • Garden view
  • 48 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite Tropical View Double

Hypo-allergenic bedding, free minibar, in-room safe, blackout curtains

Junior Suite Tropical View Double

8.2 out of 10
Very good
(10 reviews)
  • Garden view
  • 48 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Tropical Swim Out King

Hypo-allergenic bedding, free minibar, in-room safe, blackout curtains

Junior Suite Tropical Swim Out King

  • Mountain view
  • 48 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite Tropical Swim Out Double

Hypo-allergenic bedding, free minibar, in-room safe, blackout curtains

Junior Suite Tropical Swim Out Double

9.0 out of 10
Wonderful
(7 reviews)
  • Mountain view
  • 48 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Ocean Front King

Hypo-allergenic bedding, free minibar, in-room safe, blackout curtains

Junior Suite Ocean Front King

  • Ocean view
  • 48 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Ocean Front Double

Hypo-allergenic bedding, free minibar, in-room safe, blackout curtains

Junior Suite Ocean Front Double

10.0 out of 10
Exceptional
(6 reviews)
  • Ocean view
  • 48 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Jr. Suite Panoramic View

Hypo-allergenic bedding, free minibar, in-room safe, blackout curtains

Preferred Club Jr. Suite Panoramic View

9.0 out of 10
Wonderful
(6 reviews)
  • Resort view
  • 48 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Jr. Suite Panoramic View 2 Queen Beds

Hypo-allergenic bedding, free minibar, in-room safe, blackout curtains

Preferred Club Jr. Suite Panoramic View 2 Queen Beds

8.6 out of 10
Excellent
(7 reviews)
  • Resort view
  • 48 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Jr Suite Sun Deck King

Hypo-allergenic bedding, free minibar, in-room safe, blackout curtains

Preferred Club Jr Suite Sun Deck King

  • Resort view
  • 48 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Jr Suite Sun Deck Double

Hypo-allergenic bedding, free minibar, in-room safe, blackout curtains

Preferred Club Jr Suite Sun Deck Double

9.0 out of 10
Wonderful
(2 reviews)
  • Resort view
  • 48 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Junior Suite Partial Ocean View King

Hypo-allergenic bedding, free minibar, in-room safe, blackout curtains

Preferred Club Junior Suite Partial Ocean View King

10.0 out of 10
Exceptional
(5 reviews)
  • Partial ocean view
  • 48 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Junior Suite Partial Ocean View Double

Preferred Club Junior Suite Partial Ocean View Double

Preferred Club Junior Suite Partial Ocean View Double

9.0 out of 10
Wonderful
(7 reviews)
  • Partial ocean view
  • 48 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Ambition Suite Panoramic View

Preferred Club Ambition Suite Panoramic View

Preferred Club Ambition Suite Panoramic View

  • Resort view
  • 103 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Dreams Suite Tropical View Swim Out

Preferred Club Dreams Suite Tropical View Swim Out

Preferred Club Dreams Suite Tropical View Swim Out

  • Garden view
  • 150 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Bahia Mita Suite Ocean View

Preferred Club Bahia Mita Suite Ocean View

Preferred Club Bahia Mita Suite Ocean View

  • Ocean view
  • 135 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Presidential Suite Ocean View

Preferred Club Presidential Suite Ocean View

Preferred Club Presidential Suite Ocean View

  • Ocean view
  • 250 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite Tropical View

Hypo-allergenic bedding, free minibar, in-room safe, blackout curtains

Family Suite Tropical View

  • Garden view
  • 96 sq m
  • 2 bedrooms
  • Sleeps 7
  • 1 King Bed and 2 Queen Beds

View all photos for Family Suite Preferred Paranoramic View

Family Suite Preferred Paranoramic View

Family Suite Preferred Paranoramic View

8.8 out of 10
Excellent
(3 reviews)
  • Resort view
  • 96 sq m
  • 2 bedrooms
  • Sleeps 7
  • 1 King Bed and 2 Queen Beds

View all photos for Junior Suite, 1 King Bed

Hypo-allergenic bedding, free minibar, in-room safe, blackout curtains

Junior Suite, 1 King Bed

8.4 out of 10
Very good
(7 reviews)
  • Garden view
  • 48 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 2 Double Beds

Hypo-allergenic bedding, free minibar, in-room safe, blackout curtains

Junior Suite, 2 Double Beds

  • Garden view
  • 48 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Water Park View 2 Double Queen

Hypo-allergenic bedding, free minibar, in-room safe, blackout curtains

Junior Suite Water Park View 2 Double Queen

  • Park view
  • 48 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite Water Park View

Hypo-allergenic bedding, free minibar, in-room safe, blackout curtains

Junior Suite Water Park View

8.0 out of 10
Very good
(1 review)
  • Park view
  • 48 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Jr. Suite Tropical View 2 Queen Beds

Hypo-allergenic bedding, free minibar, in-room safe, blackout curtains

Preferred Club Jr. Suite Tropical View 2 Queen Beds

  • Garden view
  • 48 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Preferred Club Jr. Suite Tropical View

Hypo-allergenic bedding, free minibar, in-room safe, blackout curtains

Preferred Club Jr. Suite Tropical View

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 48 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Jr. Suite Water Park View 2 Queen Beds

Hypo-allergenic bedding, free minibar, in-room safe, blackout curtains

Preferred Club Jr. Suite Water Park View 2 Queen Beds

  • Park view
  • 48 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Preferred Club Master Suite Water Park View

Hypo-allergenic bedding, free minibar, in-room safe, blackout curtains

Preferred Club Master Suite Water Park View

  • Park view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

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About the area

Punta de Mita

When you stay at Dreams Bahia Mita Surf & Spa - All Inclusive in Punta de Mita, you'll be on the beach, within a 15-minute drive of Punta de Mita Beach and Playa Bucerías. .This all-inclusive property is 12.7 mi (20.4 km) from Nuevo Vallarta Beach and 19.4 mi (31.2 km) from San Pancho Nayarit Market.

What's nearby

  • Destiladeras Beach - 3 min drive - 2.0 km
  • Punta de Mita Beach - 8 min drive - 6.9 km
  • El Anclote Beach - 9 min drive - 9.6 km
  • Litibu Golf Course - 11 min drive - 9.2 km
  • Punta Mita Golf Club - 12 min drive - 10.3 km

Getting around

  • Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) - 39 min drive

Restaurants

  • ‪Iberostar Selection Playa Mita - ‬11 min drive
  • ‪buffet El nopal - Iberostar playa mita premium gol - ‬11 min drive
  • ‪Secrets Preferred Club - ‬1 min walk
  • ‪Star Café - ‬11 min drive
  • ‪Seaside Grill Dreams Bahia Mita - ‬13 min walk

About this property

Dreams Bahia Mita Surf & Spa - All Inclusive

Luxury property on the beach, with 7 outdoor pools
Dreams Bahia Mita Surf & Spa - All Inclusive offers 421 air-conditioned accommodations with free minibar items and minibars. 32-inch Smart televisions come with cable channels and pay movies.

Bathrooms include showers, bathrobes, slippers, and complimentary toiletries. This Punta de Mita property provides complimentary wireless Internet access. Additionally, rooms include laptop-compatible safes and espresso makers. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

7 outdoor swimming pools are on site along with a complimentary water park and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 19 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

Make yourself at home in one of the 421 air-conditioned rooms featuring free minibar items and Smart televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include laptop-compatible safes and coffee/tea makers, and housekeeping is provided daily.
Pamper yourself with a visit to the spa, which offers massages and facials. You're sure to appreciate the recreational amenities, which include 7 outdoor pools, a nightclub, and a complimentary water park. This property also features complimentary wireless internet access, concierge services, and babysitting (surcharge).
Grab a bite at SEASIDE, one of the property's 8 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 5 bars/lounges.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Event facilities at this property consist of a conference center and 6 meeting rooms. Free valet parking is available onsite.
SEASIDE - Onsite seafood restaurant.
HIMITSU - Onsite sushi bar. Open daily.
PORTOFINO - Onsite fine-dining restaurant. Open daily.
PATIO - Onsite restaurant. Open daily.
WORLD CAFE - Onsite buffet restaurant. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and select beverages included
Bottled wine included
24-hour room service
In-room minibar (all beverages included)
Number or type of beverages limited at one or more venues

Water activities

Kayaking
Snorkeling

Land activities

Fitness facilities
Kids club

Lessons/classes/games

Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free valet parking on site
  • Parking on site (USD 5 per stay)
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • 5 bars/lounges
  • 8 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • HIMITSU
  • PATIO
  • PORTOFINO
  • SEASIDE
  • WORLD CAFE

Things to do

  • 7 outdoor pools
  • Air hockey
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Evening entertainment
  • Foosball table
  • Free beach club
  • Free water park
  • Full-service spa
  • Games
  • Gym
  • Hiking/biking trails
  • Karaoke
  • Kayaking
  • Library
  • Nightclub
  • Outdoor pool (guest access)
  • Paddleboard
  • Playground
  • Snorkelling
  • Surf lessons
  • Surfing/bodyboarding
  • Table tennis
  • Waterslide
  • Wine tasting room
  • Ziplining

Family friendly

  • 7 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Free water park access
  • Grocery/convenience store
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • 6 meeting rooms
  • Business centre
  • Computer station
  • Conference centre

Outdoors

  • Beach cabanas (surcharge)
  • Beach towels
  • Beach umbrellas
  • Firepit
  • Garden
  • On the beach
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 19 treatment rooms
  • Aromatherapy
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Cobblestone flooring in public areas
  • Lift
  • Tile flooring in room
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways
  • Wheelchairs on site

More

  • 2 buildings
  • 8 floors
  • Banquet hall
  • Built in 2021
  • Designated smoking areas (fines apply)
  • Lifeguards
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch smart TV with cable channels
  • Pay films
  • Streaming services

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Free stocked minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Electrical adapters
  • Iron/ironing board
  • Laptop-compatible safe
  • Window screens

Policies

Check-in

Check-in time starts at 3:00 PM
Early check-in subject to availability
Early check-in fee: USD 30
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 65 per pet (varies based on length of stay)
Welcoming dogs only
1 total (up to 22 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome

Payment types

Important information

Optional extras

  • Self parking fee: USD 5 per stay
  • Pet fee: USD 65 per pet (varies based on length of stay)
  • Early check-in fee: USD 30 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Pool access available from 8:00 AM to 6:00 PM
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision

Property is also known as

Dreams Bahia Mita Surf Spa
Dreams Bahia Mita Surf & Spa - All Inclusive Punta de Mita

Dreams Bahia Mita Surf & Spa - All Inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 561 out of 967 reviews
Rating 8 - Good. 184 out of 967 reviews
Rating 6 - Okay. 108 out of 967 reviews
Rating 4 - Poor. 55 out of 967 reviews
Rating 2 - Terrible. 59 out of 967 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

JIN RYUNG

Liked: Cleanliness, amenities, property conditions & facilities
Fantastic swimming pools, delicious food, and the warm welcome of the staff.
Stayed 3 nights in Oct 2025

10/10 Excellent

Brenda

Stayed 3 nights in Oct 2025

10/10 Excellent

Cory

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved spending time at the resort - absolutely excellent staff and clean facilities.
Stayed 3 nights in Oct 2025

10/10 Excellent

kathy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good cocktails . everything imaginable
Stayed 5 nights in Oct 2025

10/10 Excellent

brett

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall this is a 5 star property without question. We have stayed here once before in 2021and were very excited to come back. The only down side is, unless you do the preferred club level, or sit through the time share speech, which they say is an hour but lasts 2. Thats the only way you’ll be able to eat at all the restaurants. Highly recommend the French one. This was our first time at the property with a baby and I will say it was a great experience. My only thought, is everyday they do fun dance parties and entertainment in the secrets pool and nothing in the dreams pool. I just don’t understand why they don’t do any of that for the family side. Also the surf is incredible, just steps in front of the resort. If you want to save some money, rent a board across the street from the resort.
Stayed 5 nights in Oct 2025

10/10 Excellent

Cassandra

Liked: Cleanliness, staff & service, property conditions & facilities
front desk staff can be friendlier .
Stayed 3 nights in Oct 2025

10/10 Excellent

Tessa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in a preferred Ambition Suite with panoramic views. The room was gorgeous and we loved the plunge pool on the balcony. The service we received from everybody on the property was next level and we enjoyed the food options. We had a couple excellent dinners at El Patio and really loved the food at Bahia Bites. We traveled with a toddler and felt that the property was really accommodating. She had an absolute blast and so did we.
Stayed 6 nights in Oct 2025

10/10 Excellent

Fellekech

Travelled with family
Liked: Cleanliness
Very friendly people, clean and very nice.
Stayed 2 nights in Oct 2025

10/10 Excellent

guillermo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

8/10 Good

Jesus

Travelled with family and small children
Liked: Cleanliness, amenities
Great staff!
Stayed 6 nights in Oct 2025

10/10 Excellent

Monica Gijon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El personal muy amable y servicial
Stayed 7 nights in Sep 2025

8/10 Good

Luis

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was construction being done only feet away from our rooms front door at an adjacent condominium building. Understandable if construction would run during the day while we were at the different amenities but the hours were ridiculous. We would hear construction noise all night and stopping around 3am. Other than this everything was great.
Stayed 4 nights in Sep 2025

10/10 Excellent

Johnathan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The employees were very courteous and friendly. Great service
Stayed 3 nights in Oct 2025

10/10 Excellent

Mohini

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at Dreams Bahia in Puerto Vallarta this past June for a friend’s wedding, and it was absolutely amazing! The staff went above and beyond to make sure everything ran smoothly for the wedding group everyone was so accommodating, friendly, and attentive. From the check-in process to the wedding events, the service truly made the experience unforgettable.The resort itself is beautiful, with plenty of dining options, fun activities, and relaxing spaces. It was the perfect setting for a destination wedding and a getaway. The only thing to note is that June was very hot and humid, so definitely be prepared for the heat if you go around that time , lots of water and shade helped. Overall, I couldn’t have asked for a better experience. Everything was well taken care of, and the memories made here will last a lifetime. Highly recommend this resort for weddings, celebrations, or just a vacation
Stayed 5 nights in Jun 2025

10/10 Excellent

JESUS

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Si, increíble para los niños. Hay actividades
Stayed 5 nights in Sep 2025

10/10 Excellent

Cesar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 4 nights in Sep 2025

2/10 Terrible

Marcela

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Not worth it

Terrible service, reduced food options
Stayed 4 nights in Sep 2025

6/10 Okay

Daniel

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

mal servicio

Muy mal servicio, los meseros te atienden de malas, te quieren cobrar cosas extras por una mejor atención, no hay camastros para la capacidad de gente, espera de 1 hora para entrar a restaurantes
Stayed 3 nights in Sep 2025

6/10 Okay

Anakary

Travelled with family
Liked: Room comfort
Stayed 3 nights in Sep 2025

6/10 Okay

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities

Good Comfort, but Needs Attention in Key Areas

The hotel has several areas that need improvement. The elevators near the restaurants do not have air conditioning, making them very hot and uncomfortable. Additionally, access to the breakfast area is limited to a single entrance without a ramp for strollers or wheelchairs, which is an accessibility issue. Overall, accessibility is poor for strollers or people with reduced mobility. During our stay, the buffet was closed for a private event, overcrowding the other restaurants and affecting the service. We were also surprised when the laundry service knocked on our door at 11 p.m., despite not having requested it. The wet floors are dangerous due to how slippery they are, both around the pool areas and in the bathroom floors of the rooms. Furthermore, the valet parking leaves vehicles outdoors, which is not ideal. In general, there are many aspects to improve in order to be considered a luxury hotel.
Stayed 6 nights in Sep 2025

10/10 Excellent

ARACELI

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great family hotel. Food was fantastic. Kids and adults were happy. Will come again. The staff was great!
Stayed 5 nights in Jul 2025

10/10 Excellent

Alejandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Habitaciones bonitas y amplias, playa bonita aunque con algo de piedras, comida variada y rica, solo me gustaría que agregaran más variedad de mariscos. El personal en su mayoría amable. El restaurante Nebiolo excelente. Si me gustó en general
Stayed 4 nights in Sep 2025

6/10 Okay

Araz

Travelled with group
Liked: Amenities, property conditions & facilities
I enjoyed overall my stay the beach is beautiful, the food was OK , however the alcohol was watered down we didn’t even taste the alcohol. I got sick second day of my stay due to the tap water that was mixed in the alcohol even though I had bottled water everywhere they didn’t notify us there was tap water mixed in the alcohol. Also we found a bug on our pillow after cleaning crew serviced our room. We threw the pillow on the floor without reporting to front desk and the next day same pillow was placed back on top of our bed when the room was serviced again. I would rate cleanliness as overal hotel 5/10.
Stayed 4 nights in Sep 2025

8/10 Good

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2025

10/10 Excellent

GILBERTO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is always something to do, lots of places to eat, I really really recommend staying here. It was really worth it.
Stayed 4 nights in Sep 2025