This is a nice hotel. It is clean and in a good location. The staff was nice. Pool is great. Nice, small refrigerator and a good safe in the room. However, the one thing that totally ruined our stay was their key system. They want you to use a cell phone app in place of a second key, and it just does not work. We tried multiple times, reset the app, and it was simply useless. They were incredibly resistant to giving us a second physical key. Since one needs a key both to use the elevator and to activate the electricity in the room, this meant that if one of us wanted to go out alone, the other was left in the room with no electricity. It took me two days to convince them to give us a second key (a plastic card, so it is certainly not expensive; their insistence that we should use the app made no sense). If I were to to Vallarta alone, I might stay at this hotel again, because everything else was fine, but no way would I go back if I were sharing a room.