Disappointing Stay – TRS Turquesa Falls Short of “Luxury” Expectations
We recently stayed at TRS Turquesa with a group of 20, and unfortunately, our experience was far from the luxury, all-inclusive resort that was marketed. The most glaring issue was the complete lack of service and obvious deferred maintenance throughout the property.
Despite the promise of butler service, there was little to no follow-through. We were sent a detailed pre-arrival email asking for pillow preferences, drink choices, and celebration notes — none of which were honored. It’s clear that these touches are more about presentation than actual guest experience.
The resort felt significantly understaffed, and the staff that were present seemed disengaged and unhappy to be working with guests. It often took 15–20 minutes just to get a drink, and trying to get a reservation at any restaurant was next to impossible — even though many were visibly empty when we walked by.
The property itself shows signs of neglect, with areas that clearly need repair or updating. Many in our group had additional problems, from room issues to poor communication and missed services.
TRS Turquesa has the potential to be a truly luxurious destination, but without better staffing, training, and attention to guest experience, it simply doesn’t live up to the hype.