4/10 Poor
Jacqueline
Travelled with partner
18 Sept 2025
This hotel did not meet the expectations we had for the Fairmont brand. From check-in to stay, it was disappointing. The only redeeming qualities of our stay were the restaurant, The George, and the check out front desk manager, Ross.
The room was dilapidated, paint peeling and a horrendous smell from the pipes in the bathroom. Clearly in need of an update.
Upon check in we were not even given an introduction to the hotel and were inconvenienced when our card was not even put on file requiring an additional trip to the front desk mid stay.
We walked into a bathroom with a 3/4 used toilet paper roll and during our stay found room service trays with food and drink not picked up for the entire duration of our 3 day stay. The hallway floor was also not vaccuumed for 3 whole days as dog kibble remained in the hallway, as well.
On top of that, the room service food is atrocious. Hard to comprehend considering the hotel restaurant food was great.
For a 5 star hotel, it fell EXTREMELY short and will not be staying again.
Jacqueline
Stayed 3 nights in Sep 2025



























