See all properties
Save

Hôtel Palace Royal Centre-Ville par JARO

4.0 star property

Photo gallery for Hôtel Palace Royal Centre-Ville par JARO

Indoor pool
Luxury Studio with Panoramic City View, 1 King Bed and Sofa-bed | View from room
Balcony view
Interior detail
Front of property

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View map
775 Honoré-Mercier Ave, Québec City, QC, G1R 6A5
  • Place, Théâtre Capitole
    ‪2 min walk‬
  • Place, Quebec City Convention Center
    ‪3 min walk‬
  • Place, Château Frontenac
    ‪12 min walk‬
  • Airport, Québec, QC (YQB-Jean Lesage Intl.)
    ‪17 min drive‬

Room options

View all photos for Classic Room, 2 Double Beds

Classic Room, 2 Double Beds

Classic Room, 2 Double Beds

8.6 out of 10
Excellent
(166 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Signature Room, 1 King bed and Sofa-bed

Signature Room, 1 King bed and Sofa-bed

Signature Room, 1 King bed and Sofa-bed

9.0 out of 10
Wonderful
(82 reviews)
  • 37 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Exterior View Family Suite, 2 Queen and 1 sofa bed

Exterior View Family Suite, 2 Queen and 1 sofa bed

Exterior View Family Suite, 2 Queen and 1 sofa bed

9.0 out of 10
Wonderful
(27 reviews)
  • 51 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Interior Garden Balcony Suite, 1 Queen bed with sofa-bed

Interior Garden Balcony Suite, 1 Queen bed with sofa-bed

Interior Garden Balcony Suite, 1 Queen bed with sofa-bed

8.8 out of 10
Excellent
(74 reviews)
  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Luxury Studio with Panoramic City View, 1 King Bed and Sofa-bed

Luxury Studio with Panoramic City View, 1 King Bed and Sofa-bed

Luxury Studio with Panoramic City View, 1 King Bed and Sofa-bed

9.6 out of 10
Exceptional
(5 reviews)
  • 30 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Classic Room, 1 Queen Bed, Courtyard View

Classic Room, 1 Queen Bed, Courtyard View

Classic Room, 1 Queen Bed, Courtyard View

  • 28 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Classic Room, 1 Queen bed and glass shower

Classic Room, 1 Queen bed and glass shower

Classic Room, 1 Queen bed and glass shower

8.8 out of 10
Excellent
(21 reviews)
  • 26 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Classic Room, 1 Queen Bed

Classic Room, 1 Queen Bed

Classic Room, 1 Queen Bed

8.2 out of 10
Very good
(41 reviews)
  • 28 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Signature Room, 1 Queen bed and Sofa-bed

Signature Room, 1 Queen bed and Sofa-bed

Signature Room, 1 Queen bed and Sofa-bed

9.2 out of 10
Wonderful
(35 reviews)
  • 33 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom

Suite, 1 Bedroom

9.4 out of 10
Exceptional
(34 reviews)
  • 37 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Suite, 1 Queen Bed and Sofa-bed (Interior)

Suite, 1 Queen Bed and Sofa-bed (Interior)

Suite, 1 Queen Bed and Sofa-bed (Interior)

  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Exterior View Suite, 1 Queen bed and Sofa-bed

Exterior View Suite, 1 Queen bed and Sofa-bed

Exterior View Suite, 1 Queen bed and Sofa-bed

9.0 out of 10
Wonderful
(51 reviews)
  • 37 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite with Panoramic City View, 1 King bed

Suite with Panoramic City View, 1 King bed

Suite with Panoramic City View, 1 King bed

8.8 out of 10
Excellent
(9 reviews)
  • 49 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for City View Family Suite, 2 Queen beds and Sofa-bed

City View Family Suite, 2 Queen beds and Sofa-bed

City View Family Suite, 2 Queen beds and Sofa-bed

9.0 out of 10
Wonderful
(66 reviews)
  • 51 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Interior Garden Balcony Family Suite, 2 Queen beds and Sofa-bed

Interior Garden Balcony Family Suite, 2 Queen beds and Sofa-bed

Interior Garden Balcony Family Suite, 2 Queen beds and Sofa-bed

8.8 out of 10
Excellent
(73 reviews)
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Interior Garden Balcony Suite, 1 King Bed with Sofa-bed

Interior Garden Balcony Suite, 1 King Bed with Sofa-bed

Interior Garden Balcony Suite, 1 King Bed with Sofa-bed

9.0 out of 10
Wonderful
(73 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Interior Garden Balcony Suite, 1 Queen bed and 1 Queen Murphy Bed

Interior Garden Balcony Suite, 1 Queen bed and 1 Queen Murphy Bed

Interior Garden Balcony Suite, 1 Queen bed and 1 Queen Murphy Bed

9.0 out of 10
Wonderful
(41 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Queen Murphy Bed

View all photos for Exterior View Suite, 1 Queen bed and 1 Queen Murphy bed

Exterior View Suite, 1 Queen bed and 1 Queen Murphy bed

Exterior View Suite, 1 Queen bed and 1 Queen Murphy bed

8.8 out of 10
Excellent
(57 reviews)
  • Sleeps 4
  • 1 Queen Bed and 1 Queen Murphy Bed

Similar properties

Indoor spa tub
Hôtel Le Concorde Québec
  • Spa pool
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
3.8 out of 5, Good, 5,780 reviews
The price is NZ$217
includes taxes & fees
13 Apr - 14 Apr
Hôtel Le Concorde Québec

About the area

Québec City

A stay at Hôtel Palace Royal Centre-Ville par JARO places you in the heart of Québec City, within a 15-minute walk of Château Frontenac and Quebec City Convention Center. .This hotel is 0.5 mi (0.7 km) from Quebec City Town Hall and 0.6 mi (1 km) from Quartier Petit Champlain.

What's nearby

  • Théâtre Capitole - 2 min walk - 0.2 km
  • Quebec City Convention Center - 3 min walk - 0.3 km
  • Grande Allée - 7 min walk - 0.6 km
  • Quebec City Town Hall - 8 min walk - 0.7 km
  • Château Frontenac - 12 min walk - 1.0 km

Getting around

  • Quebec Palace Station - 9 min walk
  • Quebec City Jean Lesage Intl. Airport (YQB) - 23 min drive

Restaurants

  • ‪Second Cup Café - ‬2 min walk
  • ‪Cochon Dingue Rue Saint-Jean - ‬3 min walk
  • ‪Cabu - ‬6 min walk
  • ‪Bar Le Drague - ‬3 min walk
  • ‪Brûlerie St-Jean - ‬1 min walk

About this property

Hôtel Palace Royal Centre-Ville par JARO

Hôtel Palace Royal Centre-Ville par JARO offers 234 accommodations with safes and coffee/tea makers. Beds feature memory foam mattresses. 32-inch flat-screen televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered weekly and in-room massages can be requested. Housekeeping is provided on a limited basis.

An indoor pool and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.

Children under 12 years old are not allowed in the swimming pool or hot tub without adult supervision. Guests under 18 years old are not allowed in the fitness facility.

Make yourself at home in one of the 234 guestrooms featuring refrigerators and microwaves. Your room comes with a memory foam bed. 32-inch flat-screen televisions with cable programming provide entertainment, while complimentary wired internet access keeps you connected. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.
Be sure to enjoy recreational amenities, including an indoor pool, a hot tub, and a sauna. Additional amenities at this hotel include concierge services, gift shops/newsstands, and wedding services.
Satisfy your appetite for lunch or dinner at the hotel's restaurant, Beffroi Steak House, or stay in and take advantage of the room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge. Full breakfasts are available daily from 7 AM to 11:00 AM for a fee.
Featured amenities include complimentary wired internet access, a business center, and express check-out. Planning an event in Québec City? This hotel has 4502 square feet (418 square meters) of space consisting of conference space and 10 meeting rooms. Self parking (subject to charges) is available onsite.
Full breakfasts are available for a surcharge and are served each morning between 7 AM and 11:00 AM.
Beffroi Steak House - This steakhouse serves breakfast, lunch, and dinner. A children's menu is available.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Parking on site (CAD 26 per day; includes in/out privileges)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 7 AM to 11:00 AM for a fee: CAD 25 to 25 for adults and CAD 15 to 15 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Beffroi Steak House

Things to do

  • Gym
  • Hot tub
  • Indoor pool
  • Sauna

Family friendly

  • Cot (surcharge)
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (weekly)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 10 meeting rooms
  • 4,502 square feet of conference space
  • Business centre
  • Computer station

Outdoors

  • Garden

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lever door handles
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Cot (surcharge)
  • Memory foam mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 5:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
3 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CAD 15.0 per day
Cribs (infant beds) are available for CAD 15.0 per day

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CAD 100 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately CAD 25 to 25 for adults, and CAD 15 to 15 for children
  • Self parking fee: CAD 26 per day (in/out privileges)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: CAD 15.0 per day
  • Rollaway bed fee: CAD 15.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This hotel will place an authorization for the cost of stay at 6 PM for any bookings where payment for the stay will be made on site instead of at the time of booking. Declined credit cards may result in a cancelled reservation.
Property Registration Number 2026-11-30, 160705

We should mention

Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Parking height restrictions apply
Guests under 18 years old are not allowed in the fitness facility, and guests under 12 years old are only allowed in the swimming pool and hot tub with adult supervision

Property is also known as

Hôtel Palace Royal centre-ville Quebec
Palace Royal centre-ville Quebec
Palace Royal centre-ville
Hôtel Palace Royal centre ville
Hôtel Palace Royal Hotel
Hôtel Palace Royal Québec City
Hôtel Palace Royal centre ville
Hôtel Palace Royal Hotel Québec City

Hôtel Palace Royal Centre-Ville par JARO Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1980 out of 3704 reviews
Rating 8 - Good. 1064 out of 3704 reviews
Rating 6 - Okay. 403 out of 3704 reviews
Rating 4 - Poor. 151 out of 3704 reviews
Rating 2 - Terrible. 106 out of 3704 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Yes
Stayed 4 nights in Dec 2025

8/10 Good

Marie-Claude

Stayed 1 night in Dec 2025

6/10 Okay

Christine

As an individual that has come to this hotel 3 consecutive years for the German Christmas market, I’m upset to say that this past experience was nothing but poor! First off, I thought we were staying without parking as the underground parking was pretty much full. Although we paid for in and out access, I was worried that if we left, we wouldn’t have parking to go back to. The WiFi provided was slow at times, often buffering while watching short clips on Instagram. We rented a suite where plugs to plug in phones or laptops was hard to come by. Nothing near the beds and only near the sink or desk. The room was dark, dated and had a cold fan running in the bedroom which was freezing! We requested more towels by calling down to the front desk and waited over an hour, where we eventually just left and dried off using our clothing. The towels did eventually show up but that happened sometime after we left for dinner. It’s just disappointing when the front desk said they would be right up which was far from the truth. The restaurant closed early where we ended up taking our business else where. I didn’t regret this as the food we found down the street was AMAZING! We did however try the buffet breakfast in the morning but there is nothing to brag about as it wasn’t anything special. One step up from continental. The server was also demanding of a tip which I found rude considering she wouldn’t even switch the payment terminal to English to properly pay the bill. Upon exiting, despi
Stayed 3 nights in Dec 2025

10/10 Excellent

Daniel

Liked: Cleanliness, amenities, property conditions & facilities
Clean and service was excellent. Any issues resolved to expectations. Definitely a goto hotel in future stays.
Stayed 8 nights in Dec 2025

8/10 Good

Ian

Liked: Cleanliness, staff & service, amenities
Yes
Stayed 2 nights in Dec 2025

10/10 Excellent

Heidrun

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff, amenities clean room.Very nice place
Stayed 1 night in Dec 2025

8/10 Good

Dominic

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On a passé un beau weekend en famille, les enfants ont adoré la piscine!
Stayed 2 nights in Dec 2025

8/10 Good

Varun

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We did not eat breakfast at the hotel. The location of the hotel is perfect. They can clean the entrance of the hotel during winter days. The hotel has little old design. The room was nice and spacious
Stayed 3 nights in Dec 2025

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The clean room smell fresh.
Stayed 2 nights in Dec 2025

8/10 Good

Jean-Sebastien

Stayed 1 night in Dec 2025

4/10 Poor

felix

Liked: Cleanliness
Disliked: Staff & service, amenities
Didnt get our room till 17:00 oclock
Stayed 1 night in Dec 2025

10/10 Excellent

Marie

Stayed 2 nights in Dec 2025

10/10 Excellent

Louise

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2025

8/10 Good

Stephane

Stayed 1 night in Dec 2025

10/10 Excellent

Nadine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Chad at the concierge desk was phenomenal. Helped us every day we were there and he was there.
Stayed 4 nights in Dec 2025

10/10 Excellent

Emilie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely experience as always. The only thing that isn’t the best is the mattress quality but everything else is top notch.
Stayed 2 nights in Dec 2025

10/10 Excellent

Paulo, Cupertino

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good quality hotel. Great location.
Stayed 5 nights in Nov 2025

10/10 Excellent

Jarek

Liked: Cleanliness, amenities, property conditions & facilities
Yes the room was great, clean, crisp, great view, super close to old Quebec city!!
Stayed 2 nights in Dec 2025

8/10 Good

Andrew, Brockville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was great but should have a boot tray for every room.
Stayed 2 nights in Dec 2025

6/10 Okay

Brian

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Air conditioning was very cold on entry and wouldn't go up using the controls. Maintenance fixed it after some time. The hot water was ok initially and then only luke warm after. The young Maintenance guy said that was as good as it would get! Not warm enough for a bath. Inexplicably came good the next day. Front desk staff pleasant and helpful.
Stayed 4 nights in Dec 2025

6/10 Okay

Allan

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I have to be honest here, I was quite disappointed with this hotel, as the website and photos are somewhat misleading. Mainly, the hotel is terribly out of date, and the main internal area with the pool and balconies is much smaller than the website shows. It also shows what looks like a stone walkway in the pool area, but in reality, was a hollow, fake stone walkway that felt cheap and weak. The room looks and felt like it was built in the 80's, with the tub and bathroom reminding me of a Motel 6. And the caulking around the tub looked like my 5-year old nephew did it. Also, the heat worked sporadically, and the iron was broken. And on the first night, I went to the bar to get two cocktails for my wife and I, and the bartender asked if I was taking them back to my room. When I said yes, she then told me that I would be getting "plastic cups" as too many people "steal" the glasses. Are you serious? Awful way to start the trip. Also, walls are paper thin as we heard every conversation happening in the hallway outside our room. On a positive note, the staff was friendly and the location is terrific. But overall, with the money we spent, disappointed is the only feeling I had all three days.
Stayed 3 nights in Dec 2025

10/10 Excellent

Patricia

Stayed 2 nights in Nov 2025

10/10 Excellent

Amanda

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Our room was very clean and the hotel staff were very courteous!
Stayed 2 nights in Dec 2025

6/10 Okay

Laura

Travelled with family
Disliked: Amenities
For the price we paid, I expected more. Breakfast was not included. Housekeeping did not make the beds. Restaurant at the hotel was terrible, poor service and the fish and chips was inedible. The fish was cold inside and the batter was dark and burnt. It seemed like the oil in the fryers had not been changed recently, and the server did not seem interested in finding solutions to the inedible food. Also, the temperature in the room was not adjustable. Despite having someone come fix the thermostat, we were still not able to adjust the temperature. We went from being too cold to being too hot.
Stayed 4 nights in Dec 2025

10/10 Excellent

Pierre-Luc

Stayed 1 night in Nov 2025