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Heritage Queenstown

Hotel Class
4.5 out of 5

Information

Reviews

4.4 / 5Excellent
2,481 reviews

Amenities

  • Pool
  • Free WiFi
  • Free parking
  • Air Conditioning

Map

What's nearby

  • Popular Location
    Steamer Wharf
    17 min walk
  • Popular Location
    TSS Earnslaw Steamship
    19 min walk
  • Popular Location
    Bob's Peak
    13 min drive
  • Airport
    Queenstown (ZQN-Queenstown Intl.)
    21 min drive

Choose dates to view prices

Book online or call:

0508 283 858
  • Family Room

    Room Amenities

    • Sleeps 3
    More details
  • Deluxe Room

    Room Amenities

    • Sleeps 2
    More details
  • Executive Deluxe Room

    Room Amenities

    • Sleeps 3
    More details
  • Deluxe Room, Lake View

    Room Amenities

    • Lake view
    • Sleeps 2
    More details
  • Studio Suite

    Room Amenities

    • Sleeps 4
    More details
  • Studio Suite, Lake View

    Room Amenities

    • Lake view
    • Sleeps 3
    More details
  • Suite, 2 Bedrooms

    Room Amenities

    • Sleeps 8
    More details
  • Suite, 2 Bedrooms, Lake View

    Room Amenities

    • Lake view
    • Sleeps 8
    More details

About this area

Queenstown

In the city center, Heritage Queenstown is in an area with good shopping. Shotover Jet and Coronet Peak Ski Area are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Lake Wakatipu and Queenstown Gardens. Traveling with kids? Consider Skyline Gondola and Kiwi and Birdlife Park. Our guests appreciate the hotel's location for the sightseeing.

What's nearby

  • Popular Location
    Steamer Wharf - 17 min walk
  • Popular Location
    TSS Earnslaw Steamship - 19 min walk
  • Popular Location
    Fear Factory Queenstown - 19 min walk
  • Popular Location
    Kiwi and Birdlife Park - 9 min drive
  • Popular Location
    Bob's Peak - 13 min drive

Getting around

  • Queenstown (ZQN-Queenstown Intl.) - 21 min drive

Restaurants

  • Mackenzies Restaurant – Alfresco dining restaurant with a bar. Serves breakfast, lunch, and dinner.

About this property

Heritage Queenstown

Family-friendly ski hotel with a restaurant
After a day on the slopes, return to Heritage Queenstown to dine at the restaurant, drink at the bar/lounge, and enjoy comforts including an outdoor pool and a sauna. All 175 rooms offer free WiFi, 24-hour room service, and LCD TVs with satellite channels. Refrigerators, minibars, and free newspapers are among the other amenities available to guests.
Heritage Queenstown offers 175 air-conditioned accommodations with minibars and safes. 49-inch LCD televisions come with premium satellite channels.
Bathrooms include bathrobes, complimentary toiletries, and hair dryers. This Queenstown hotel provides complimentary wireless Internet access. Additionally, rooms include complimentary newspapers and irons/ironing boards. Housekeeping is offered daily and in-room massages can be requested.

Awards and affiliations

Green / Sustainable Property
This property participates in Qualmark, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Policies

Check-in

Check-in between 2 PM - midnight
Express check-in
Minimum check-in age - 18

Special check-in instructions

This property doesn't offer after-hours check-in. Guests arriving late won't be able to check in until the next morning.

Check-out

Check-out before 10 AM

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for NZD 50.
  • Free cribs (infant beds)!

Pets

  • Pets not allowed

Payment types

Diners Club
JCB International
Mastercard
American Express
Visa

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: NZD 50 per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: NZD 31 for adults and NZD 15.5 for children (approximately)
  • Credit card charges are subject to a surcharge of 1.5 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
  • Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

We should mention

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.

Property is also known as

  • Heritage Queenstown Hotel
  • Heritage Hotel
  • Heritage Queenstown
  • Queenstown Heritage Hotel
  • Heritage Hotel Queenstown
  • Heritage Queenstown Hotel Queenstown

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking
  • Ski shuttle nearby

Food and drink

  • Buffet breakfast available for a fee weekends 6:00 AM–11:00 AM: NZD 31 for adults and NZD 15.5 for children
  • 1 restaurant
  • 1 bar
  • 24-hour room service

Things to do

  • Health club
  • Outdoor pool
  • Sauna
  • Spa services
  • Spa tub

Family friendly

  • Babysitting/childcare (surcharge)
  • Dry cleaning service
  • Free cribs/infant beds
  • In-room child care (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Refrigerator

Conveniences

  • Ballroom
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Ski storage
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • French
  • Spanish

Business services

  • 24-hour business center
  • Computer station
  • Meeting rooms
  • Conference center (3079 square feet of space)

Outdoors

  • BBQ grill(s)
  • Garden
  • Pool umbrellas
  • Terrace

Spa

  • Massages

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Braille signage

More

  • Designated smoking areas
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Free cribs/infant beds

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer

Entertainment

  • 49-inch LCD TV
  • Cable/satellite channels
  • Premium channels

Food and drink

  • Minibar
  • Refrigerator

More

  • Free newspapers
  • In-room massage
  • Iron/ironing board
  • Safe

Nearby activities

Activities

Where to eat

4.4

Excellent

5 - Excellent
1,423
4 - Good
818
3 - Okay
170
2 - Mediocre
54
1 - Poor
16
4.5
Cleanliness
4.4
Service and Staff
4.3
Amenities
4.3
Property condition

4/5 Good

  • Liked: Cleanliness, staff & service, property conditions & facilities

This hotel was clean, the staff very friendly and helpful, views from the hotel are amazing

Stayed 2 nights in Nov. 2019

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great staff! Very friendly and accommodating.Everyone strives to make certain the guests needs are met.Food is excellent.

Stayed 6 nights in Sep. 2019

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Sep. 2019

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Always love staying at The Heritage Queenstown, fantastic service and nothing is an issue....

Stayed 1 night in Sep. 2019

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excellent hotel. Loved the rooms and the amenities. Bit of a walk from town but not too far out.

Stayed 5 nights in Sep. 2019

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