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MainStay Suites Raleigh - Cary

2.5 star property

Photo gallery for MainStay Suites Raleigh - Cary

Suite, 2 Double Beds, Non Smoking
Standard Room, 1 Queen Bed, Non Smoking
Gym
Exterior
Lobby

Reviews

6.8 out of 10

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • 24/7 front desk

Explore the area

View map
1020 Buck Jones Rd, Cary, NC, 27606
  • Place, Bowlero Cary
    ‪6 min walk‬
  • Place, Amb Day Spa
    ‪9 min walk‬
  • Place, Crossroads Plaza
    ‪16 min walk‬
  • Airport, Raleigh, NC (RDU-Raleigh - Durham Intl.)
    ‪12 min drive‬

Room options

View all photos for Room, 1 Queen Bed, Accessible, Non Smoking (Accessible Tub)

Room, 1 Queen Bed, Accessible, Non Smoking (Accessible Tub)

Room, 1 Queen Bed, Accessible, Non Smoking (Accessible Tub)

  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Standard Room, 1 Queen Bed, Non Smoking

Standard Room, 1 Queen Bed, Non Smoking

  • 26 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Suite, 1 Queen Bed with Sofa bed, Accessible, Non Smoking (Accessible Tub)

Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 1 Queen Bed with Sofa bed, Accessible, Non Smoking (Accessible Tub)

  • 28 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Suite, 1 Queen Bed with Sofa bed, Non Smoking

Full-sized fridge, microwave, stovetop, dishwasher

Suite, 1 Queen Bed with Sofa bed, Non Smoking

  • 30 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Suite, 1 Queen Bed, Accessible, Non Smoking (Roll-In Shower)

Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 1 Queen Bed, Accessible, Non Smoking (Roll-In Shower)

  • 30 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Suite, 1 Queen Bed with Sofa bed, Accessible, Non Smoking (Roll-In Shower)

Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 1 Queen Bed with Sofa bed, Accessible, Non Smoking (Roll-In Shower)

  • 30 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Suite, 2 Double Beds, Non Smoking

Suite, 2 Double Beds, Non Smoking

Suite, 2 Double Beds, Non Smoking

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

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About the area

Cary

When you stay at MainStay Suites Raleigh - Cary in Cary, you'll be in a shopping district, within a 5-minute drive of Crossroads Plaza and Lake Johnson. .This hotel is 1.9 mi (3.1 km) from Cary Towne Center and 2.4 mi (3.9 km) from North Carolina State Fairgrounds.

What's nearby

  • Bowlero Cary - 6 min walk - 0.5 km
  • Amb Day Spa - 9 min walk - 0.8 km
  • Crossroads Plaza - 16 min walk - 1.4 km
  • Regal Crossroads - Cary - 1 min drive - 2.0 km
  • North Carolina State Fairgrounds - 4 min drive - 3.7 km

Getting around

  • Cary Station - 7 min drive
  • Raleigh-Durham International Airport (RDU) - 14 min drive

Restaurants

  • ‪Starbucks - ‬2 min drive
  • ‪McDonald's - ‬18 min walk
  • ‪Starbucks - ‬19 min walk
  • ‪Cook Out - ‬15 min walk
  • ‪Taco Bell - ‬3 min drive

About this property

MainStay Suites Raleigh - Cary

MainStay Suites Raleigh - Cary offers 79 accommodations with coffee/tea makers and hair dryers. 32-inch flat-screen televisions come with satellite channels. Kitchenettes offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations.

This Cary hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided weekly.

Recreational amenities at the hotel include a 24-hour fitness center.
Make yourself at home in one of the 79 guestrooms, featuring kitchenettes with full-sized refrigerators/freezers and stovetops. 32-inch flat-screen televisions with satellite programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include desks and microwaves, as well as phones with free local calls.
Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless internet access and a television in a common area. Additional features at this hotel include a picnic area, barbecue grills, and a vending machine.
Featured amenities include a 24-hour front desk, luggage storage, and an elevator. Free self parking is available onsite.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • In-room full-sized refrigerator/freezer
  • In-room kitchenette
  • In-room microwave

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Vending machine
  • Water dispenser

Guest services

  • Housekeeping (weekly)

Outdoors

  • Barbecue grill
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 1 building
  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Freezer
  • Full-sized refrigerator/freezer
  • Hob
  • Ice maker
  • Kitchenette
  • Microwave
  • Paper towels
  • Toaster

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 10 per pet, per night, plus a one-time cleaning fee of USD 50.00
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 75 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
2 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Pet fee: USD 10 per pet, per night plus USD 50.00 one-time cleaning fee
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Hawthorn Suites Raleigh
Hawthorn Suites Wyndham Raleigh Aparthotel
Hawthorn Suites Wyndham Aparthotel Raleigh
Hawthorn Suites Wyndham Raleigh
Wyndham Raleigh
Hawthorn Suites Wyndham Raleigh/Cary Aparthotel Raleigh
Hawthorn Suites Wyndham Raleigh/Cary Aparthotel
Hawthorn Suites Wyndham Raleigh/Cary Raleigh
Hawthorn Suites Wyndham Raleigh/Cary
Hawthorn Suites by Wyndham Raleigh
Hawthorn Suites Wyndham Ralei

MainStay Suites Raleigh - Cary Reviews

Reviews

6.8
Rating 10 - Excellent. 278 out of 1005 reviews
Rating 8 - Good. 242 out of 1005 reviews
Rating 6 - Okay. 172 out of 1005 reviews
Rating 4 - Poor. 149 out of 1005 reviews
Rating 2 - Terrible. 164 out of 1005 reviews

6.6/10

Cleanliness

7.6/10

Staff & service

6.4/10

Amenities

6.4/10

Property conditions & facilities

Reviews

2/10 Terrible

Curtis

Disliked: Cleanliness
I stay here every time I visit the Raleigh area and this is the first time I had an awful experience. The room smelled like cigarette smoke, the room was also all slanted so everything felt like you were going to slide. All of the tiles in the bathroom were cracked. In the bathroom I was only given one towel, which was fine since it was a one night stay and my husband didn’t need a shower. Not sure wha happened but the room we were in (324) should not be rented out. By the time we got in after the hockey game I was exhausted as I am disabled and just wanted sleep. I’d hope we were not sat in this room due to having a service dog and I have never been put in a room this awful when the normal woman is there at check in.
Stayed 1 night in Jan 2026

10/10 Excellent

Kirshawn

Stayed 3 nights in Jan 2026

6/10 Okay

Audrey

Business traveller
Liked: Staff & service
Disliked: Cleanliness
there were clothes in one of the drawers that were NOT mine. bathroom had hairs on it from previous guest or guests. coffee maker had filter left in from previous guest and coffee pot was dirty and not cleaned. overall was a very dirty room.
Stayed 2 nights in Jan 2026

10/10 Excellent

Chris

Stayed 1 night in Jan 2026

4/10 Poor

Rashawn

Liked: Staff & service
Disliked: Cleanliness
The plumbing in the bathroom was not working well, the room smelled bad. It smells like they trying to hide the smell of smoke and stink with bleach
Stayed 2 nights in Jan 2026

2/10 Terrible

Ignacio

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room had a weird smell and my wife got an allergic reaction, probably due to the place being pet friendly. And the lack of cleanliness.
Stayed 1 night in Dec 2025

2/10 Terrible

Cecil

I drove all night. Got there at 2:15am and they locked me out and would not check me in because I didn’t get there before 2am.
Stayed 2 nights in Dec 2025

8/10 Good

Canzeng

Stayed 1 night in Dec 2025

10/10 Excellent

Gerald

Stayed 1 night in Dec 2025

8/10 Good

Kenneth

Stayed 4 nights in Dec 2025

10/10 Excellent

Shawana

Stayed 1 night in Dec 2025

10/10 Excellent

Cynthia

Stayed 1 night in Dec 2025

10/10 Excellent

Cynthia

Stayed 1 night in Dec 2025

2/10 Terrible

Blaze

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Room was extremely dirty, smelled like pizza for our whole stay, and the room keys stopped working every 12 hours.
Stayed 3 nights in Dec 2025

8/10 Good

Kenneth

Stayed 4 nights in Dec 2025

8/10 Good

Hermela

Travelled with family, Business traveller
Disliked: Property conditions & facilities
rooms is okay but the people next to me are very loud all night
Stayed 1 night in Dec 2025

4/10 Poor

Jessica

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
The rooms need charger ports for USB cables. We couldn't charge our phones after working an event and we were nearly 3 hours from home. Also, the pillows were uncomfortable, as was the mattress. We had to ask for clean sheets because there were stains on the sheets. Then, we ended up having to change the sheets ourselves. Not a big deal, but the stay lacked any comfort. No trash can or conditioner in the bathroom. Again, not a huge issue, but it would have been nice to have those things.
Stayed 1 night in Dec 2025

4/10 Poor

Keosha

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
All and all if you are looking for an area near the Cary area and you do not want to pay Hilton prices and for those people who are looking for a better bang for your buck I would not steer you from this area or this hotel or extended stay should I say but please do not expect for housekeeping to knock on your door on the daily asking if you need room service do not expect a hot breakfast or a continental breakfast do expect to pay with your credit card or debit card cash app Venmo, PayPal or tap to pay is not allowed there is a fee for your animals or your fur babies whichever you would like to call them if you dirty up the towels where they cannot be used again expect to pay a fee for that and for your sheets or blankets accidents happen so you better figure out how to clean it before you leave. Do not expect the room to be fully stopped with the things that you use at home. There is a Walmart down the street along with a Harris Teeter in Lowe’s and target figure it out from there. Do you expect a $45 late fee if you plan to stay longer so my solution to that is book through the third-party only because you will receive better deals and better discounted rates do not expect the rooms to be cleaned clean them yourself for your comfort. Also have a cell phone the room phones do not work so if there is an emergency, I don’t know what you’re gonna do. Check the beds because my son and I had to change rooms due to the mattress literally sinking in literally
Stayed 1 night in Nov 2025

4/10 Poor

Keosha

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The room has a flatscreen TV that since mountain on the wall, it has a spacious work desk, big enough for a laptop, maybe 3 to 4 monitors and a CPU unit if you want one it comes with a two I flat stove burner. It comes with a microwave, a dishwasher and a full refrigerator. It comes with one sitting or reading chair and air conditioning unit that is ran Old school not a central AC unit that is ran on the wall. It has the system for the AC unit to work on the wall, but it does not you have to physically go press the buttons on the AC unit for it to work. There is a nice full mirror inside of the closet where you can store your clothes and ironing board and an iron. If you so choose to use it they say that they come fully stop with the utensils that you need as if you were at your home away from home, but that is not true. In my particular unit I had 2 cups three forks two spoons three of the black plastic spoons that you get from the dollar store one butter knife, a toaster, one frying pan not deep frying pan but flat frying pan and one pot. They have a coffee machine maker small enough to make one cup in the bathroom. There is a full-size tub toilet a nice vanity mirror and the counter space in the bathroom is plenty enough for one person not too so fellas if you come with your lady don’t expect any counter space you’re better off using the work desk for your things. The kitchen area is kind of separated only by the carpet lining so we’re your queen size bed is
Ac unit that actually works
Ac unit that does not
The line that divides the kitchen from the bedroom or living space area
Full-size refrigerator in your front door and they only look at white and clean because I cleaned it
Stayed 1 night in Nov 2025

4/10 Poor

Keosha

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I do understand that business is business and it is strictly financial. A part of my business is also traveling to different hotels and providing people with the truth about different hotels in the North Carolina area and what to honestly expect from the hotels past the pictures I am also providing advice to single mothers, single fathers and families who are in transition And showing them the best areas to stay and how to get a bang for your book since times are hard for everyone due to the change in the economy. I tell my daughter always be careful of the people that you entertain or meet because you never know who they work for or what they’re working for the hotel or extended stay is equipped with the following amenities. Please read the next comment for the amenities and the truth about the way they actually look I can say with the amount of money that they’re making with a hotel being priced at $84.99 a night with tax they should be able to find a vendor that could provide people with muffins, bananas, apples, crescent, rolls, something simple just to give back to the people that put into them. Your business is always the people first at the rate that this location is going I don’t foresee it lasting long if changes are not made. i’m not quite sure who the regional manager is of this site but I’m very good at finding out the information that I need when you are staying at these type of establishments make sure you read the fine print cross your T’s and dot your eyes
Stayed 1 night in Nov 2025

4/10 Poor

Keosha

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I would have to say the staff the older gentleman with the gray hair I’m not for sure with his name is, but he was very helpful. Also, the young lady with the dreads or locks was very helpful soft spoken, and very sweet. My issue came in with the young lady that was or is the manager, I guess She seemed to be lacking communication with her staff, the young lady with the red hair seemed to be sweet, but did the bare minimum I would ask for the large trash bags and she will always give me the small ones not big enough to clean anything. I asked her for a broom one night to be able to clean my room or sweeten my room she gave me a broken broom and broken dustpan. She didn’t seem to wanna do anything except for sitting in the chair, which is fine whenever I asked for clean linen, she would always be missing something like the mattress covering or the quilt that came with the blanket because the rooms got very cold. I never exchanged my towels cause I always washed them at their laundry site. So I would rewash my own towels that they provided and occasionally I will go to my trunk and get my own towels that I bought laundry facility a bit pricey 225 will really 250 to wash and dry the Spanish lady that worked at night very sweet never had an issue out of her. The manager not really fond of. She has curly hair. No real communication with her staff. She would tell me oh I’m not gonna charge you to $45 late fee and then till the girl with the red hair oh, she’s charging me either way
Stayed 1 night in Nov 2025

10/10 Excellent

Bernadette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean
Stayed 1 night in Nov 2025

4/10 Poor

Ann

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2025

4/10 Poor

Jessica

Stayed 1 night in Nov 2025

4/10 Poor

Jessica

Travelled with family
Disliked: Cleanliness, staff & service, amenities
The room was extremely dirty , and told the front desk unfortunately since it was the weekend they had limited availability. I paid in advance so to get the refund and find another spot would have been even more of an inconvenience due to how long refunds take . There were toe nail clippings by sofa , I chased a roach from out from under the bed , and there was balls of dust and left over legos from previous guest from who knows how long ago . I showed the front desk and they said the exterminator just came - I was advised that someone would come by and clean the room and bring more towels but that never happened and I sent my son to the front desk at a late hour he rang bell and no one came so we just made due with what we had . Very disappointed at our stay -and we’ve stayed here before
Dead roach after I chased it from the bed
Toe nail clippings from someone who previous stayed
Balls of dust and left behind legos from someone
Stayed 1 night in Oct 2025