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Embassy Suites by Hilton Richmond

3.5 star property

Photo gallery for Embassy Suites by Hilton Richmond

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Family Suite, Multiple Beds (3 Rooms)
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Reviews

7.4 out of 10
Good

Popular amenities

  • Pool
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View map
2925 Emerywood Pkwy, Richmond, VA, 23294
  • Place, Bon Secours Heart Institute at Reynolds Crossing
    ‪15 min walk‬
  • Place, Henrico Doctors' Hospital
    ‪3 min drive‬
  • Place, Bowlero West End
    ‪3 min drive‬
  • Airport, Richmond, VA (RIC-Richmond Intl.)
    ‪20 min drive‬

Room options

View all photos for Suite, 1 King Bed, Shower

In-room safe, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Shower

8.2 out of 10
Very good
(67 reviews)
  • 28 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Bathtub

In-room safe, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Accessible, Bathtub

  • 28 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Roll-In Shower)

Bathroom shower

Suite, 1 King Bed, Accessible (Roll-In Shower)

  • 28 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Corner Suite, 1 King Bed, Shower

49-inch LCD TV with cable channels, TV, iPod dock

Corner Suite, 1 King Bed, Shower

8.0 out of 10
Very good
(2 reviews)
  • 33 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Accessible, Bathtub

In-room safe, desk, laptop workspace, iron/ironing board

Suite, 2 Double Beds, Accessible, Bathtub

8.0 out of 10
Very good
(4 reviews)
  • 28 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Accessible, Corner (Roll-In Shower)

Bathroom shower

Suite, 1 King Bed, Accessible, Corner (Roll-In Shower)

  • 33 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Capital Suite, 1 King Bed, Shower

Capital Suite, 1 King Bed, Shower | Living area

Capital Suite, 1 King Bed, Shower

  • 37 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Family Suite, Multiple Beds (3 Rooms)

In-room safe, desk, laptop workspace, iron/ironing board

Family Suite, Multiple Beds (3 Rooms)

8.6 out of 10
Excellent
(4 reviews)
  • 56 sq m
  • Sleeps 7
  • 1 King Bed and 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Bathtub

In-room safe, desk, laptop workspace, iron/ironing board

Suite, 2 Queen Beds, Bathtub

7.4 out of 10
Good
(39 reviews)
  • 28 sq m
  • Sleeps 6
  • 2 Queen Beds

Capitol Suite

  • Sleeps 4

Two Queen Suite with Sofa Bed

  • Sleeps 6

Corner Suite

  • Sleeps 4

Mobility Accessible Two Double Suite with Tub

  • Sleeps 6

Mobility Accessible King Suite with Tub

  • Sleeps 4

Mobility Accessible King Suite with Roll in Shower

  • Sleeps 4

Mobility Accessible Corner Suite with Roll in Shower

  • Sleeps 4

3 Rm Family Ste-1 King/2 Queens-1 Bathrm/Shwr

  • Sleeps 7

2 Room Suite-1 King Bed-Sofabed

  • Sleeps 4

Similar properties

Lobby
Home2 Suites By Hilton Richmond Glenside
  • Breakfast included
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
4.5 out of 5, Wonderful, 187 reviews
The price is NZ$297
includes taxes & fees
20 Apr - 21 Apr
Home2 Suites By Hilton Richmond Glenside

About the area

Richmond

Located in Richmond, Embassy Suites by Hilton Richmond is in the business district, within a 10-minute drive of Lewis Ginter Botanical Garden and Children's Museum of Richmond. .This hotel is 5 mi (8 km) from Science Museum of Virginia and 5.2 mi (8.3 km) from Virginia Museum of Fine Arts.

What's nearby

  • Bon Secours Heart Institute at Reynolds Crossing - 15 min walk - 1.3 km
  • Bowlero Richmond - 18 min walk - 1.6 km
  • Henrico Doctors' Hospital - 3 min drive - 2.1 km
  • Colonial Shooting Academy - 3 min drive - 2.8 km
  • Bowlero West End - 3 min drive - 3.8 km

Getting around

  • Richmond Staples Mill Road Station - 4 min drive
  • Richmond Intl. Airport (RIC) - 22 min drive

Restaurants

  • ‪McDonald's - ‬6 min walk
  • ‪Burger King - ‬9 min walk
  • ‪Cicis - ‬19 min walk
  • ‪Joen Korean Restaurant - ‬3 min drive
  • ‪Taco Bell - ‬10 min walk

About this property

Embassy Suites by Hilton Richmond

Embassy Suites by Hilton Richmond offers 225 accommodations with safes and coffee/tea makers. Accommodations offer separate dining areas. 49-inch LCD televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Richmond hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.

Children under 18 years old are not allowed in the swimming pool without adult supervision.

Make yourself at home in one of the 225 guestrooms featuring refrigerators and LCD televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.
Take advantage of recreation opportunities including an indoor pool and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, gift shops/newsstands, and a television in a common area.
Enjoy international cuisine at E'terie Bar and Grill, one of the hotel's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Mingle with other guests at the complimentary reception, held daily. Wrap up your day with a drink at the bar/lounge. A complimentary buffet breakfast is served daily from 7:00 AM to 10:30 AM.
Featured amenities include express check-in, express check-out, and dry cleaning/laundry services. Planning an event in Richmond? This hotel has 10000 square feet (929 square meters) of space consisting of a conference center and 12 meeting rooms. Self parking (subject to charges) is available onsite.
A complimentary buffet breakfast is served each morning between 7:00 AM and 10:30 AM. A complimentary manager's reception is offered each day.
E'terie Bar and Grill - This restaurant specializes in international cuisine and serves dinner only. Happy hour is offered.
Atrium - This buffet restaurant serves breakfast only. Open daily.
Late night fare is available from room service (during limited hours).

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Uncovered parking on site (USD 10 per night)
  • RV/bus/lorry parking (surcharge) on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 2 restaurants
  • A bar/lounge
  • Free daily manager's reception

Restaurants on site

  • Atrium
  • E'terie Bar and Grill

Things to do

  • Gym
  • Indoor pool
  • Shopping
  • TV in common areas

Family friendly

  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Living room
  • Rollaway/extra bed (surcharge)
  • Separate in-room dining area

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 12 meeting rooms
  • Conference centre (10,000 square foot of space)

Outdoors

  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 8 floors
  • Ballroom
  • Banquet hall
  • Built in 1986
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 49-inch LCD TV with premium cable channels
  • IPod dock
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Late-night room service
  • Microwave
  • Refrigerator
  • Separate dining area
  • Wet bar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Living room
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 2:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in fee for check-in between 3:00 AM and 6:00 AM
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive smart lock details
Guests are recommended to download the property's Hilton Honors App mobile app before check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk, smart lock

Pets

Pets allowed for an extra charge of USD 75 per accommodation (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 15.0 per night
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Uncovered self parking fee: USD 10.00 per night
  • Pet fee: USD 75 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in between 3:00 AM and 6:00 AM
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

Pool access available from 6:00 AM to 10:00 PM
A car is recommended for transportation to and from this property
Children under 18 years old are not allowed in the swimming pool without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Embassy Suites Commerce
Embassy Suites Commerce Hotel
Embassy Suites Commerce Hotel Richmond Center
Embassy Suites Richmond Commerce Center
Embassy Suites Richmond - The Commerce Hotel Richmond
Embassy Suites Richmond Commerce Center Hotel
Embassy Suites Commerce Center Hotel
Embassy Suites Commerce Center
Embassy Suites Hilton Richmond Hotel
Embassy Suites Hilton Richmond
Embassy Suites Richmond The Commerce Center
Embassy Suites by Hilton Richmond Hotel
Embassy Suites by Hilton Richmond Richmond
Embassy Suites by Hilton Richmond Hotel Richmond

Embassy Suites by Hilton Richmond Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 435 out of 1002 reviews
Rating 8 - Good. 184 out of 1002 reviews
Rating 6 - Okay. 146 out of 1002 reviews
Rating 4 - Poor. 118 out of 1002 reviews
Rating 2 - Terrible. 119 out of 1002 reviews

7.6/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

Reviews

6/10 Okay

Dana, Keswick

Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Used to love Embassy in Richmond. The last two times we have stayed there were roaches. The wallpaper is peeling and cracks. The atrium is beautiful but it has lost its appeal with such bad rooms. The day they will take care of the roach problem but that was said the last time. And now we have to pay a $10 fee to park when we are staying there. I won’t be going back.
Stayed 1 night in Dec 2025

10/10 Excellent

Meloni

Business traveller
Liked: Cleanliness, staff & service, amenities
Perfect
Stayed 2 nights in Dec 2025

10/10 Excellent

Diane

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very comfortable in the bar with great service. The menu options were great and food delicious.
Stayed 1 night in Dec 2025

10/10 Excellent

Gerard

Business traveller, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Very pleased with everything. Certainly would stay there again if needed.
Stayed 1 night in Dec 2025

10/10 Excellent

Robert

Stayed 2 nights in Oct 2025

10/10 Excellent

Antonio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing. Especially for it being my 1st stay there. We will be back!!!
Stayed 2 nights in Nov 2025

10/10 Excellent

Jennifer

Stayed 3 nights in Nov 2025

2/10 Terrible

Ciara

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2025

10/10 Excellent

Meri, Pittsburgh

Stayed 2 nights in Nov 2025

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was very clean, and our stay was excellent! We enjoyed going down for the manager cocktail hour for a free drink! It was nice & relaxing.
Stayed 3 nights in Nov 2025

6/10 Okay

Catherine

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We had an ok stay. It was one of the oldest Embassy Suites we ever stayed at and it showed in our room. Our bathroom was in desperate need of renovation. The heat did not work last night or the night before-we could not get it above 60 degrees on the last night. Breakfast was good-great staff there. Great location.
Stayed 2 nights in Nov 2025

8/10 Good

Pamela

Liked: Cleanliness
Stayed 2 nights in Nov 2025

8/10 Good

Deseanta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was actually very nice and quiet. Although it wasn’t as clean and tight as I would’ve liked it
Stayed 1 night in Aug 2025

4/10 Poor

Tamika

Stayed 2 nights in Nov 2025

4/10 Poor

Zakea

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The floor was soaked by the bathroom could not tell from what. Mold on ceiling in bathroom. I’ve been staying here since I was 9 and I’m about to be 32. The condition has gone done but the price way up. Breakfast is underwhelming they keep it afloat with omelette bar. Staff is friendly
Stayed 1 night in Nov 2025

8/10 Good

Angela

Liked: Staff & service, amenities
This was an overall good deal for our family. The common spaces were nice and the staff was very friendly and helpful. However the rooms themselves were spacious but weren’t very nice. The room was run down with peeling walpaper and dingy accessories and the extra bedding wasn’t clean. They did replace it though.
Stayed 1 night in Nov 2025

2/10 Terrible

Joel

Disliked: Cleanliness, staff & service, amenities
The cleaning lady was knocking on our door at 9 am when our checkout time was 12 pm, the toilet didn’t work and the balcony window was locked.
Stayed 2 nights in Oct 2025

4/10 Poor

JaNina

Stayed 1 night in Nov 2025

10/10 Excellent

Salim

Travelled with family
Liked: Cleanliness, staff & service, amenities
This Richmond location gets a 5-star review. The staff’s hospitality and flexibility really made the difference. Made-to-order bruise a win in my book! Richmond stays just got a whole lot cozier!
Stayed 2 nights in Nov 2025

4/10 Poor

Yameira

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
My ac was not working. Maintenance came out to fix it. After they left it did not work. It was so hot and uncomfortable to sleep in the room. A little disappointed
Stayed 1 night in Nov 2025

10/10 Excellent

Tobby

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Nov 2025

6/10 Okay

Stephanie

Travelled with family and small children
Liked: Cleanliness, amenities
The ac didn’t work and the room could use a lot of maintenance. The staff was incredible though .
Stayed 2 nights in Nov 2025

4/10 Poor

Jerry

Stayed 5 nights in Oct 2025

10/10 Excellent

Victoria

Stayed 1 night in Nov 2025

2/10 Terrible

Teresa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I have traveled and prefer to stay at Embassey suites this stay was the worst experience ever My room was dirty bathroom dirty and dog hair throughout room very dissatisfied they came recleaned room they said And still dirty I cleaned the room after that just do we could have a clean room When I arrived stated hotel.com changed room to long and I had 4 people on the room I am contacting the corporate office about this horrible experience
Stayed 1 night in Oct 2025