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Holiday Inn Hotel and Suites Richmond West End by IHG

3.0 star property

Photo gallery for Holiday Inn Hotel and Suites Richmond West End by IHG

Relax under the shade of large umbrellas, surrounded by comfortable seating and tables.
Relax in a stylish space with a comfortable sofa, flat-screen TV, and fireplace.
Enjoy a city view from the comfort of this stylish room, featuring two single beds, a flat-screen TV, and a desk with a chair.
Welcome to the Holiday Inn & Suites, featuring a modern architectural design with a prominent entrance and multiple windows on each floor.
Relax by the pool surrounded by comfortable lounge chairs and umbrellas.

Popular amenities

  • Room service
  • Breakfast available
  • Pool
  • Housekeeping
  • Gym
  • Parking included

Explore the area

Map
8008 W. Broad St, Richmond, VA, 23294
  • Lewis Ginter Botanical Garden
    ‪7 min drive‬
  • University of Richmond
    ‪7 min drive‬
  • Short Pump Town Center
    ‪9 min drive‬
  • Richmond, VA (RIC-Richmond Intl.)
    ‪25 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Standard Room, 2 Queen Beds

9.2 out of 10
Wonderful
(11 reviews)
  • 27 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Suite, 1 Bedroom

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Standard Room, 1 King Bed

8.4 out of 10
Very good
(10 reviews)
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Room amenity

Suite, 1 Bedroom

  • 54 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Accessible Bathtub, Non Smoking (Mobility, Access Tub)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Suite, 1 Bedroom, Accessible Bathtub, Non Smoking (Mobility, Access Tub)

  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Mobility Accessible, Non Smoking (Mobility)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Suite, 1 Bedroom, Mobility Accessible, Non Smoking (Mobility)

  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Accessible Bathtub, Non Smoking (Accessible Tub)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Suite, 1 Bedroom, Accessible Bathtub, Non Smoking (Accessible Tub)

  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Mobility Accessible, Non Smoking (Mobility)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Standard Room, 1 King Bed, Mobility Accessible, Non Smoking (Mobility)

8.0 out of 10
Very good
(1 review)
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible, Non Smoking

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Standard Room, 2 Queen Beds, Accessible, Non Smoking

8.8 out of 10
Excellent
(3 reviews)
  • 27 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Accessible, Non Smoking

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Suite, 1 Bedroom, Accessible, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Room amenity

Standard Room, 1 King Bed, Accessible, Non Smoking

  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Standard Room

  • 27 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Premium Room

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Premium Room

8.0 out of 10
Very good
(1 review)
  • 54 sq m
  • Sleeps 2
  • 1 Double Bed

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About the area

Richmond

With a stay at Holiday Inn Hotel and Suites Richmond West End by IHG, you'll be centrally located in Richmond, within a 10-minute drive of University of Richmond and Short Pump Town Center. .This hotel is 7.8 mi (12.6 km) from Virginia Commonwealth University and 7.3 mi (11.8 km) from Richmond Raceway.

What's nearby

  • Henrico Doctors' Hospital - 5 min drive - 3.4 km
  • Lewis Ginter Botanical Garden - 7 min drive - 6.9 km
  • University of Richmond - 7 min drive - 6.0 km
  • Short Pump Town Center - 9 min drive - 11.0 km
  • Virginia Commonwealth University - 12 min drive - 15.0 km

Getting around

  • Richmond Staples Mill Road Station - 6 min drive
  • Richmond Intl. Airport (RIC) - 27 min drive

Restaurants

  • ‪Potros Mexican Restaurant - ‬4 min drive
  • ‪McDonald's - ‬10 min walk
  • ‪Popeyes Louisiana Kitchen - ‬7 min walk
  • ‪Outback Steakhouse - ‬6 min walk
  • ‪Olive Garden - ‬2 min drive

About this property

Holiday Inn Hotel and Suites Richmond West End by IHG

Suburban hotel with a fitness center and a 24-hour business center
Holiday Inn Hotel and Suites Richmond West End by IHG offers 190 accommodations with safes and coffee/tea makers. LCD televisions come with premium satellite channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Richmond hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
Make yourself at home in one of the 190 guestrooms featuring refrigerators and microwaves. Wired and wireless internet access is complimentary, and LCD televisions with satellite programming provide entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.
Don't miss out on recreational opportunities including an outdoor pool and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, a television in a common area, and a vending machine.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service. Cooked-to-order breakfasts are served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM for a fee.
Featured amenities include a 24-hour business center, a 24-hour front desk, and laundry facilities. Planning an event in Richmond? This hotel has 1700 square feet (158 square meters) of space consisting of conference space and 2 meeting rooms. Free self parking is available onsite.
Cooked-to-order breakfasts are available for a surcharge on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM.
Holiday Inn Hotel and Suites Richmond West End by IHG has a restaurant on site.
Room service is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free uncovered self parking on site
  • RV/bus/lorry parking on site

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends; USD 10 to 14 for adults and USD 7 to 7 for children
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Free cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine
  • Water dispenser

Guest services

  • Housekeeping (daily)

Business services

  • 1,700 square feet of conference space
  • 2 meeting rooms
  • 24-hour business centre

Outdoors

  • Terrace

Accessibility

  • Hardwood flooring in room
  • Lift

More

  • 1 building
  • 6 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LCD TV with premium cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator
  • Room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 AM
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 10.00 to 14.00 for adults, and USD 7.00 to 7.00 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Q Inn Richmond
Quality Inn West End
Holiday Inn Hotel Suites Richmond West End an IHG Hotel
Holiday Inn Hotel and Suites Richmond West End by IHG Hotel
Holiday Inn Hotel and Suites Richmond West End by IHG Richmond

Holiday Inn Hotel and Suites Richmond West End by IHG Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 101 out of 178 reviews
Rating 8 - Good. 38 out of 178 reviews
Rating 6 - Okay. 19 out of 178 reviews
Rating 4 - Poor. 11 out of 178 reviews
Rating 2 - Terrible. 9 out of 178 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Chris

Business traveller
Liked: Cleanliness, staff & service, amenities
Weak shower and Foxnews blocked.
Stayed 1 night in May 2025

10/10 Excellent

Asia

Stayed 1 night in May 2025

10/10 Excellent

Calvin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice upgrade on this property!!!!!!
Stayed 1 night in May 2025

10/10 Excellent

Ralph

Stayed 1 night in May 2025

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, property conditions & facilities
Fire alarm at 3:15 am, outside waiting for reentry.
Stayed 1 night in May 2025

10/10 Excellent

Gabriella

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Very clean. Friendly staff
Stayed 1 night in May 2025

8/10 Good

Darryl

Liked: Cleanliness, staff & service, property conditions & facilities
Bathroom too small
Stayed 2 nights in Apr 2025

10/10 Excellent

Nychola L

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worth the cost

Stay was wonderful and staff amazing even though my room was not cleaned
Stayed 1 night in Apr 2025

10/10 Excellent

Julie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Value & Location

The front desk staff was friendly and helpful. Breakfast was fresh and had a large selection. The cinnamon buns in the morning were warm and delicious. I wish the parking was FREE since I am an IHG REWARDS member. Hearing that the parking garage under the hotel had cameras made me feel very secure since I had to leave things in my car overnight.
Stayed 1 night in Apr 2025

4/10 Poor

Lakia

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
I walked in to a lobby full of loud, very tall teenagers. Then checked into a dirty room. Dirty washcloths, dirty towels, dirty shower, dirty toilet, and an unmade bed and had to then take all of my belongings back down to the lobby to get a new room. Then the next day, I was napping and had the DND sign hanging on my door and the housekeeper came in anyway, woke me up, saying she didn't check to see if someone was actually still in my room. Very disturbing.
Stayed 1 night in Apr 2025

10/10 Excellent

BARBARA

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Jeremiah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. Seamless check in and out. Great customer service.
Stayed 2 nights in Apr 2025

10/10 Excellent

DAVIDA, BRISTOW

Stayed 2 nights in Apr 2025

6/10 Okay

Mona, Richmond

Stayed 1 night in Apr 2025

10/10 Excellent

Zaida

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

8/10 Good

Nychola

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was nice and accommodating
Stayed 2 nights in Apr 2025

2/10 Terrible

Jared

Stayed 6 nights in Apr 2025

10/10 Excellent

Quran

Stayed 1 night in Apr 2025

10/10 Excellent

Tammi

Liked: Staff & service, amenities, property conditions & facilities
I like the floors in the room. Carpet leaves smells, moisture, and stains. However, there were crumbs and potato chips beside and under the chair. If I hadn’t dropped my phone I wouldn’t have seen it. This is a brand new hotel so the staff probably thinks it’s ok to do the traffic areas. I was so disappointed. I don’t care for the sink to be in the common area, I prefer it in with the toilet so I can wash my hands before touching the doorknob. Also, my bed didn’t have a blanket, the top sheet. There were no linens in the closet either. This seems like a lot off complaints but I just want to keep this new hotel in great shape. Holiday Inn has been around since I was a child and most young people think it’s old fashioned. That’s not true, they are just a history making hotel. I will definitely give this hotel a try again.
Stayed 1 night in Apr 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

good choice

very nice hotel, easy to find, new and clean. pleasant decor.
Stayed 1 night in Apr 2025

10/10 Excellent

Quran

Great
Stayed 1 night in Apr 2025

10/10 Excellent

Troy

Stayed 1 night in Apr 2025

10/10 Excellent

Quran

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Apr 2025

8/10 Good

Elaine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just opened. Lots of food options nearby
Stayed 1 night in Apr 2025

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025