4/10 Poor
Verified traveller
29 Jul 2025
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
To start off, there was a small homeless encampment right across the street- wasn’t really pleased to see that at the beginning of our vacation not to mention the place where we will be leaving our cars unattended. Front staff was pleasant and easy to talk to however the odor you smelt once you walked through the door was of a used moldly mop that had been sitting in a mop bucket for an extended period of time. The real issues started once we got up to our room and opened the door.
First of all, there was a big black stain visible from the entrance of the room on the carpet. When we told the front desk about it, they said they would inform housekeeping and it would be taken care of (it never got taken care of).
Secondly, the retractable blinds covering the window was broken so we could not let any natural light in for the duration of our stay (4 nights 5 days).
Next was the faucet on the sink, you could move it side to side and wiggle it frontward and backward.
Then comes the housekeeping service. For the first night, we hung the DND sign on the door as our room did not need to be serviced. The following day we removed it before we left the hotel for the rest of the day. When we returned in the evening, our room had not been serviced. The next day when we headed downstairs to leave for that day, we asked the front desk if our room could get serviced. We come back that evening & it STILL wasn’t serviced.
ATP we were tired of talking and asking so we just stopped.
Verified traveller
Stayed 4 nights in Jul 2025