I was very disappointed with the overall experience. The bed appeared old, offered little support, and made for an uncomfortable night’s sleep. The windows in the room did not open, and the air conditioning system only blew hot air, leaving the room stuffy and overheated. Combined, these made sleeping almost impossible.
I reported the issue to the front desk the following morning, and the staff assured me they would escalate it to Head Office and copy me into the correspondence. Unfortunately, no follow-up ever came. After checking out, I also submitted a complaint through the hotel’s website and only received an automated acknowledgement — weeks later, there has still been no further response.
For a hotel in such a prestigious Knightsbridge location, this was well below expectations. The room and facilities feel dated, and guest concerns appear to be overlooked rather than addressed. A good night’s sleep and attentive service are the bare minimum any hotel should deliver, yet neither were achieved during my stay.