With a stay at Best Western Plus Hotel Universo, you'll be centrally located in Rome, within a 10-minute walk of Baths of Diocletian and Basilica di Santa Maria Maggiore. .This eco-certified hotel is 0.8 mi (1.3 km) from Palace of Expositions.
What's nearby
Basilica di Santa Maria Maggiore - 5 min walk - 0.5 km
Trevi Fountain - 16 min walk - 1.4 km
Spanish Steps - 18 min walk - 1.5 km
Colosseum - 18 min walk - 1.6 km
Pantheon - 4 min drive - 1.9 km
Getting around
Termini Tram Stop - 4 min walk
Rome Termini Station - 5 min walk
Fiumicino - Leonardo da Vinci Intl. Airport (FCO) - 35 min drive
Restaurants
Ristorante Zeus - 2 min walk
OperArt - 2 min walk
Ristorante Alessio - 2 min walk
Amedeo Ristorante - 2 min walk
Gran Caffè del Passeggero - 2 min walk
About this property
Best Western Plus Hotel Universo
Eco-certified hotel with a full-service spa and a fitness center
Best Western Plus Hotel Universo offers 197 air-conditioned accommodations with minibars and safes. Memory foam beds feature premium bedding. A pillow menu is available. 32-inch flat-screen televisions come with digital channels. Bathrooms include bathtubs or showers with deep soaking bathtubs, bidets, and hair dryers.
Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.
Recreational amenities at the hotel include a fitness center.
Guests can indulge in a pampering treatment at the hotel's full-service spa. The spa is equipped with a sauna and a steam room. The spa is open daily.
Make yourself at home in one of the 197 air-conditioned rooms featuring minibars and flat-screen televisions. Your memory foam bed comes with premium bedding. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms have deep soaking bathtubs and bidets.
Take time to pamper yourself with a visit to the full-service spa. This hotel also features complimentary wireless internet access, concierge services, and a vending machine.
Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The hotel also offers 24-hour room service. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are available daily from 6:30 AM to 10:30 AM for a fee. Children aged 3 and younger eat free breakfast.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Event facilities at this hotel consist of a conference center and meeting rooms. A shuttle from the airport to the hotel is provided for a surcharge (available 24 hours).
Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
Children aged 3 and younger eat free breakfast.
Best Western Plus Hotel Universo has a restaurant on site.
24-hour room service is available.
Awards and affiliations
Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
Offsite parking available (EUR 40 per day); reservations required
24-hour airport pick-up shuttle (surcharge)
Food and drink
Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: EUR 18 for adults and EUR 9 for children
A bar/lounge
A coffee shop/cafe
A restaurant
Snack bar/deli
Things to do
Full-service spa
Gym
Family friendly
Snack bar/deli
Conveniences
24-hour front desk
ATM
Luggage storage
Safe at front desk
Vending machine
Water dispenser
Guest services
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Business services
Business centre
Computer station
Conference centre
Meeting rooms
Outdoors
Rooftop terrace
Full-service spa
Sauna
Spa open daily
Steam room
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Check-in start time: 2 PM; Check-in end time: midnight
Late check-in subject to availability
Check-out
Check-out before 11 AM
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Access methods
Staffed front desk
Pets
Pets allowed for an extra charge of EUR 30 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 44 lbs per pet)
Children and extra beds
Children are welcome
Children aged 3 and younger eat free breakfast
Rollaway/extra beds are available for EUR 50.0 per day
Payment types
Important information
Fees
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
A tax is imposed by the city: EUR 7.50 per person, per night, up to 10 nights. This tax does not apply to children under 10 years of age.
We have included all charges provided to us by the property.
Optional extras
Fee for buffet breakfast: approximately EUR 18 for adults and EUR 9 for children
Airport shuttle fee: EUR 55 per vehicle
Nearby parking fee: EUR 40 per day (656 ft away)
Pet fee: EUR 30 per accommodation, per stay
Service animals are exempt from fees
Rollaway bed fee: EUR 50.0 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Property Registration Number IT058091A1BKURIB8A
We should mention
All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
National rating
This property has received its official star rating from the local rating authority.
Property is also known as
Bw Hotel Universo
Bw Hotel Universo Rome
Bw Universo
Bw Universo Rome
Best Western Hotel Universo Rome
Best Western Hotel Universo
Best Western Universo Rome
Best Western Universo
Hotel Universo Rome
Best Western Plus Hotel Universo Rome
Best Western Plus Universo Rome
Best Western Plus Universo
Best Western Rome
Best Plus Universo Rome
Best Western Plus Hotel Universo Rome
Best Western Plus Hotel Universo Hotel
Best Western Plus Hotel Universo Hotel Rome
Best Western Plus Hotel Universo Reviews
Reviews
9.2
Wonderful
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Rating 10 - Excellent. 1027 out of 1578 reviews
10 - Excellent
1,027
Rating 8 - Good. 391 out of 1578 reviews
8 - Good
391
Rating 6 - Okay. 118 out of 1578 reviews
6 - Okay
118
Rating 4 - Poor. 29 out of 1578 reviews
4 - Poor
29
Rating 2 - Terrible. 13 out of 1578 reviews
2 - Terrible
13
9.4/10
Cleanliness
9.2/10
Staff & service
8.8/10
Amenities
9.0/10
Property conditions & facilities
9.0/10
Eco-friendliness
Reviews
6/10 Okay
Lisa
Travelled with partner
11 Apr 2025
Liked: Cleanliness
Disliked: Amenities
Overall the stay was ok. The hotel was pretty clean. Rooftop bar was closed for renovations. Breakfast Buffet that they push is overrated. Shuttle service is over priced , you are better off getting a taxi. Staff not very friendly and informative. For example, did not tell us about placing the card in a slot near the door for the electricity to work. Air conditioning did not work either. Room was so stuffy.
The Hotel Universo was clean, staff were very helpful, and location was great. The hotel was close to main transportation hub, Termini Station. Also there were several good places to eat within the blocks surrounding the hotel. I would recommend this hotel.
It is very convenient for location. Little pricey for the area of room but for its location convenience and its safety. Worth it
geeta
Stayed 1 night in Apr 2025
8/10 Good
Verified traveller
Travelled with family
8 Apr 2025
Liked: Cleanliness
Modern hotel
This was a nice & modern hotel for Rome. Room was nice but had a design flaw so effectively we had a glass window without any shutters or curtains and light flooded in all day and night. We had to escalate to hotels.com and the hotel changed our room the next day. The a/c of the first room also made a noise like a motorbike so in all we had a terrible night's sleep.
The second room had a quieter a/c and no problems with windows but the shower door didn't close properly, leaking water all over the bathroom floor. It was fine for us, though.
The hotel is a five-minutes walk from Termini station. The area is gritty with lots of touristy, expensive, terrible food options but we found one decent restaurant nearby. The hotel restaurant is also nice for dinner (avoid the pumpkin fusilli though).
Staff was generally nice. We were surprised to be asked for a 3% tip when leaving. We didn't pay but it was awkward to be asked.
Verified traveller
Stayed 3 nights in Apr 2025
2/10 Terrible
Chi sung
Travelled with family, Travelled with group
7 Apr 2025
Disliked: Amenities
Terrible management and service
Chi sung
Stayed 2 nights in Mar 2025
10/10 Excellent
Susan
4 Apr 2025
Last night in Roma!
Easy check in and out. Great location! Room very comfortable, with everything you could need.
Nice, comfortable, hotel. It worked well as a base for exploring Rome. The staff was helpful and provided good service. Lost a star due to the lack of coffee - they had a coffee bar but it was not attended to regularly. Only instant coffee was available in the room.
The experience was good. They didn’t have the cool air conditioning turned on but when I asked about it they did later on. They even allowed me to gain entry into the room earlier than anticipated! This hotel was a great place to stay!
Good hotel but bathroom fixtures could have used a bit more cleaning but overall a beautiful hotel and very nice staff and great breakfast. Also very cheap and good shops around
Large hotel, easy walk with large suitcase, to/from Termini railway station for regional trains and metro. Frequent bus services to the usual tourist sites in streets close to hotel and at Termini.
Reception staff were friendly, spoke excellent English and most were helpful.
The property is serviced by three lifts.
Small room is cosy but adequate for two people. Two chairs, spacious bathroom, walk-in shower equipped with a grab bar. Air con was very quiet and the opening window very welcome. Blackout curtains were excellent. Some noise from adjoining rooms. Our room was serviced daily.
Two chairs, a small wardrobe, kettle with tea coffee, frig. One English language TV channel. More power points and charging points and a second baggage stand would be useful. We found the light switches complicated and confusing.
Dining room offers breakfast (E16) and dinner and room service breakfast is available. Ice available from the bar and purified water from dispenser on each floor to refill bottle in room.
Many reasonably priced restaurants serving tasty meals within a minute’s walk from the hotel. A tabac (closed Sunday) in the next block sells tickets for bus, metro etc.
We felt welcome, and safe in / around hotel.
Triple room was large enough for 3 of us. It is always clean and plenty of supplies in the room.
Hotel is convenient to train station and most place we wanted to visit.
Enjoyed my stay at this hotel! Was lucky enough to get a room upgrade, so had a surprisingly large room for my quick one night stopover in Rome. I appreciated that the hotel was so easy to get to from the train station, and also walking distance from many key attractions.
Verified traveller
Stayed 1 night in Mar 2025
4/10 Poor
Megan
Travelled with family
21 Mar 2025
Liked: Property conditions & facilities
Disliked: Staff & service, room comfort
Charged me for an extra person. Moved me to a suite. When I was ready to have them come to make the bed. The man didn't know how to do it , so they had to sleep on the couch and he gave me sheets.
Not worth the upcharge
Won't stay here again
Everything was perfect, from being able to check in a bit early after a long flight, to being able to relax before heading to our next destination. Staff went above and beyond. Front desk staff was always available to help and answer questions. One of the managers made sure to greet us to make sure everything went well. Breakfast had many options for me, someone who has many restrictions on food. Room was very clean and had lots of room for me and my son.
We were part of a large party of 14 people and everyone mentioned how great the hotel was. Breakfast was superb and the rooms were well appointed and well kept. Would recommend this hotel 👍
Amazing hotel, beautiful and clean. 5 min walk to termini station which has tons of food options.
Staff is friendly and rooms are perfect. My go to hotel in Rome.