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Best Western Plus Hotel Universo

4.0 star property

Photo gallery for Best Western Plus Hotel Universo

Bar (on property)
Restaurant
Exterior
Superior Room, 1 King Bed
Superior Room, 1 King Bed

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Spa

Explore the area

Map
Via Principe Amedeo 5/B, Rome, RM, 185
  • Basilica di Santa Maria Maggiore
    ‪5 min walk‬
  • Trevi Fountain
    ‪16 min walk‬
  • Colosseum
    ‪18 min walk‬
  • Rome (FCO-Fiumicino - Leonardo da Vinci Intl.)
    ‪29 min drive‬

Room options

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

Superior Room, 1 King Bed

9.4 out of 10
Exceptional
(29 reviews)
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

9.8 out of 10
Exceptional
(8 reviews)
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room, Multiple Beds, Connecting Rooms

Family Room, Multiple Beds, Connecting Rooms

Family Room, Multiple Beds, Connecting Rooms

9.8 out of 10
Exceptional
(10 reviews)
  • 24 sq m
  • Sleeps 6
  • 1 King Bed and 2 Twin Beds

View all photos for Comfort Room, 1 King Bed (Twin bed on request)

Comfort Room, 1 King Bed (Twin bed on request)

Comfort Room, 1 King Bed (Twin bed on request)

9.2 out of 10
Wonderful
(202 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Comfort Room, Multiple Beds

Comfort Room, Multiple Beds

Comfort Room, Multiple Beds

9.2 out of 10
Wonderful
(43 reviews)
  • 23 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

View all photos for Comfort Room, 2 Single Beds

Comfort Room, 2 Single Beds

Comfort Room, 2 Single Beds

9.0 out of 10
Wonderful
(23 reviews)
  • 23 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

8.6 out of 10
Excellent
(17 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Single Bed

Standard Room, 1 Single Bed

Standard Room, 1 Single Bed

9.0 out of 10
Wonderful
(21 reviews)
  • 13 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Room, 1 Double Bed (Small Room;Bed is French Bed)

1 bedroom, premium bedding, memory-foam beds, minibar

Standard Room, 1 Double Bed (Small Room;Bed is French Bed)

7.6 out of 10
Good
(8 reviews)
  • Sleeps 2
  • 1 Double Bed

Triple (Without Cot)

  • Sleeps 3

Single Room

  • Sleeps 1

Double With Extra Bed

  • Sleeps 3

Twin With Extra Bed

  • Sleeps 3

Double Room

  • Sleeps 2

Double Single Use

  • Sleeps 1

Twin Room Single Use

  • Sleeps 1

Twin Room 1/2 Pax

  • Sleeps 2

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About the area

Rome

With a stay at Best Western Plus Hotel Universo, you'll be centrally located in Rome, within a 10-minute walk of Baths of Diocletian and Basilica di Santa Maria Maggiore. .This eco-certified hotel is 0.8 mi (1.3 km) from Palace of Expositions.

What's nearby

  • Basilica di Santa Maria Maggiore - 5 min walk - 0.5 km
  • Trevi Fountain - 16 min walk - 1.4 km
  • Spanish Steps - 18 min walk - 1.5 km
  • Colosseum - 18 min walk - 1.6 km
  • Pantheon - 4 min drive - 1.9 km

Getting around

  • Termini Tram Stop - 4 min walk
  • Rome Termini Station - 5 min walk
  • Fiumicino - Leonardo da Vinci Intl. Airport (FCO) - 35 min drive

Restaurants

  • ‪Ristorante Zeus - ‬2 min walk
  • ‪OperArt - ‬2 min walk
  • ‪Ristorante Alessio - ‬2 min walk
  • ‪Amedeo Ristorante - ‬2 min walk
  • ‪Gran Caffè del Passeggero - ‬2 min walk

About this property

Best Western Plus Hotel Universo

Eco-certified hotel with a full-service spa and a fitness center
Best Western Plus Hotel Universo offers 197 air-conditioned accommodations with minibars and safes. Memory foam beds feature premium bedding. A pillow menu is available. 32-inch flat-screen televisions come with digital channels. Bathrooms include bathtubs or showers with deep soaking bathtubs, bidets, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.
Guests can indulge in a pampering treatment at the hotel's full-service spa. The spa is equipped with a sauna and a steam room. The spa is open daily.
Make yourself at home in one of the 197 air-conditioned rooms featuring minibars and flat-screen televisions. Your memory foam bed comes with premium bedding. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms have deep soaking bathtubs and bidets.
Take time to pamper yourself with a visit to the full-service spa. This hotel also features complimentary wireless internet access, concierge services, and a vending machine.
Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The hotel also offers 24-hour room service. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are available daily from 6:30 AM to 10:30 AM for a fee. Children aged 3 and younger eat free breakfast.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Event facilities at this hotel consist of a conference center and meeting rooms. A shuttle from the airport to the hotel is provided for a surcharge (available 24 hours).
Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
Children aged 3 and younger eat free breakfast.
Best Western Plus Hotel Universo has a restaurant on site.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, German, Italian, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (EUR 40 per day); reservations required
  • 24-hour airport pick-up shuttle (surcharge)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: EUR 18 for adults and EUR 9 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • Full-service spa
  • Gym

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre
  • Computer station
  • Conference centre
  • Meeting rooms

Outdoors

  • Rooftop terrace

Full-service spa

  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (90 centimetre wide door)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (120 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 8 floors
  • Built in 1900
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Memory foam mattress
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Bidet
  • Deep soaking bathtub
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Late check-in subject to availability

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 30 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 44 lbs per pet)

Children and extra beds

Children are welcome
Children aged 3 and younger eat free breakfast
Rollaway/extra beds are available for EUR 50.0 per day

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 7.50 per person, per night, up to 10 nights. This tax does not apply to children under 10 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 18 for adults and EUR 9 for children
  • Airport shuttle fee: EUR 55 per vehicle
  • Nearby parking fee: EUR 40 per day (656 ft away)
  • Pet fee: EUR 30 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 50.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Property Registration Number IT058091A1BKURIB8A

We should mention

All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Bw Hotel Universo
Bw Hotel Universo Rome
Bw Universo
Bw Universo Rome
Best Western Hotel Universo Rome
Best Western Hotel Universo
Best Western Universo Rome
Best Western Universo
Hotel Universo Rome
Best Western Plus Hotel Universo Rome
Best Western Plus Universo Rome
Best Western Plus Universo
Best Western Rome
Best Plus Universo Rome
Best Western Plus Hotel Universo Rome
Best Western Plus Hotel Universo Hotel
Best Western Plus Hotel Universo Hotel Rome

Best Western Plus Hotel Universo Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1027 out of 1578 reviews
Rating 8 - Good. 391 out of 1578 reviews
Rating 6 - Okay. 118 out of 1578 reviews
Rating 4 - Poor. 29 out of 1578 reviews
Rating 2 - Terrible. 13 out of 1578 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Lisa

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Overall the stay was ok. The hotel was pretty clean. Rooftop bar was closed for renovations. Breakfast Buffet that they push is overrated. Shuttle service is over priced , you are better off getting a taxi. Staff not very friendly and informative. For example, did not tell us about placing the card in a slot near the door for the electricity to work. Air conditioning did not work either. Room was so stuffy.
Stayed 7 nights in Mar 2025

8/10 Good

Hein

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

10/10 Excellent

Cynthia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel Universo was clean, staff were very helpful, and location was great. The hotel was close to main transportation hub, Termini Station. Also there were several good places to eat within the blocks surrounding the hotel. I would recommend this hotel.
Stayed 6 nights in Apr 2025

8/10 Good

geeta

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It is very convenient for location. Little pricey for the area of room but for its location convenience and its safety. Worth it
Stayed 1 night in Apr 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness

Modern hotel

This was a nice & modern hotel for Rome. Room was nice but had a design flaw so effectively we had a glass window without any shutters or curtains and light flooded in all day and night. We had to escalate to hotels.com and the hotel changed our room the next day. The a/c of the first room also made a noise like a motorbike so in all we had a terrible night's sleep. The second room had a quieter a/c and no problems with windows but the shower door didn't close properly, leaking water all over the bathroom floor. It was fine for us, though. The hotel is a five-minutes walk from Termini station. The area is gritty with lots of touristy, expensive, terrible food options but we found one decent restaurant nearby. The hotel restaurant is also nice for dinner (avoid the pumpkin fusilli though). Staff was generally nice. We were surprised to be asked for a 3% tip when leaving. We didn't pay but it was awkward to be asked.
Stayed 3 nights in Apr 2025

2/10 Terrible

Chi sung

Travelled with family, Travelled with group
Disliked: Amenities
Terrible management and service
Stayed 2 nights in Mar 2025

10/10 Excellent

Susan

Last night in Roma!

Easy check in and out. Great location! Room very comfortable, with everything you could need.
Stayed 1 night in Apr 2025

8/10 Good

Jeffrey, Arlington

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice, comfortable, hotel. It worked well as a base for exploring Rome. The staff was helpful and provided good service. Lost a star due to the lack of coffee - they had a coffee bar but it was not attended to regularly. Only instant coffee was available in the room.
Stayed 5 nights in Mar 2025

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent property to stay at.
Stayed 5 nights in Mar 2025

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay

The experience was good. They didn’t have the cool air conditioning turned on but when I asked about it they did later on. They even allowed me to gain entry into the room earlier than anticipated! This hotel was a great place to stay!
Stayed 2 nights in Mar 2025

10/10 Excellent

Heycel, Weston

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location close to Termini Station. Breakfast was great. Room was updated and huge
Stayed 2 nights in Mar 2025

8/10 Good

Alariyah

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Good hotel but bathroom fixtures could have used a bit more cleaning but overall a beautiful hotel and very nice staff and great breakfast. Also very cheap and good shops around
Stayed 3 nights in Mar 2025

8/10 Good

Tak Kuen

Liked: Cleanliness
No kettle
Stayed 1 night in Feb 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Convenient and Comfortable

Large hotel, easy walk with large suitcase, to/from Termini railway station for regional trains and metro. Frequent bus services to the usual tourist sites in streets close to hotel and at Termini. Reception staff were friendly, spoke excellent English and most were helpful. The property is serviced by three lifts. Small room is cosy but adequate for two people. Two chairs, spacious bathroom, walk-in shower equipped with a grab bar. Air con was very quiet and the opening window very welcome. Blackout curtains were excellent. Some noise from adjoining rooms. Our room was serviced daily. Two chairs, a small wardrobe, kettle with tea coffee, frig. One English language TV channel. More power points and charging points and a second baggage stand would be useful. We found the light switches complicated and confusing. Dining room offers breakfast (E16) and dinner and room service breakfast is available. Ice available from the bar and purified water from dispenser on each floor to refill bottle in room. Many reasonably priced restaurants serving tasty meals within a minute’s walk from the hotel. A tabac (closed Sunday) in the next block sells tickets for bus, metro etc.
Stayed 6 nights in Mar 2025

10/10 Excellent

Anh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We felt welcome, and safe in / around hotel. Triple room was large enough for 3 of us. It is always clean and plenty of supplies in the room. Hotel is convenient to train station and most place we wanted to visit.
Stayed 8 nights in Mar 2025

10/10 Excellent

Heather

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfy bed and close to metro!
Stayed 8 nights in Mar 2025

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Convenient and comfortable

Enjoyed my stay at this hotel! Was lucky enough to get a room upgrade, so had a surprisingly large room for my quick one night stopover in Rome. I appreciated that the hotel was so easy to get to from the train station, and also walking distance from many key attractions.
Stayed 1 night in Mar 2025

4/10 Poor

Megan

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service, room comfort
Charged me for an extra person. Moved me to a suite. When I was ready to have them come to make the bed. The man didn't know how to do it , so they had to sleep on the couch and he gave me sheets. Not worth the upcharge Won't stay here again
Stayed 1 night in Mar 2025

10/10 Excellent

Laurie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect, from being able to check in a bit early after a long flight, to being able to relax before heading to our next destination. Staff went above and beyond. Front desk staff was always available to help and answer questions. One of the managers made sure to greet us to make sure everything went well. Breakfast had many options for me, someone who has many restrictions on food. Room was very clean and had lots of room for me and my son.
Stayed 5 nights in Mar 2025

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. Rooms were very cleaned and the hotel was accessible to train station and easy access to all Rome sites. Highly recommended
Stayed 5 nights in Mar 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2025

10/10 Excellent

Lexabel Miranda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2025

10/10 Excellent

Anthony

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were part of a large party of 14 people and everyone mentioned how great the hotel was. Breakfast was superb and the rooms were well appointed and well kept. Would recommend this hotel 👍
Stayed 4 nights in Mar 2025

10/10 Excellent

stephanie

Stayed 1 night in Mar 2025

10/10 Excellent

stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel, beautiful and clean. 5 min walk to termini station which has tons of food options. Staff is friendly and rooms are perfect. My go to hotel in Rome.
Stayed 1 night in Mar 2025