2/10 Terrible
Lorraine, Glasgow
Travelled with partner
4 Feb 2026
Liked: Amenities
Disliked: Cleanliness
We left 6 days early because there were clearly bed bugs or bugs of some sort, both my husband and i have broke out in rashes and are itchy+++!
Weve stayed here twice before so weren't expecting to run into any issues - but this was appalling.
When I went to the desk to explain the issue and that we were checking out early for that reason, despite their being 3 members of staff at desks, I was made to wait in the rain for one staff member who was checking in another person. When eventually I was served, I said "we were checking out early because..." and before I could finish she put her hand out for the key and said ok madam goodbye - I reiterated we weren't due to check out until Monday (this was the prev Wednesday) she said "ok" and smiled, called next ro the next customer!
So we've lost out on the cost of this stay, the full payment for city tax - which we ended up paying twice for a hotel elsewhere as well as the cost for different accommodation, not to mention the additional cost for creams and lotions etc to calm the itching!
We definitely will not be back which is a shame!
Lorraine
Stayed 8 nights in Jan 2026
































