Book Rubicon hotels

We asked for a ground floor room, were told we would be given one, and were put in a second floor room. The external stairs to the room were steep and not at all recommended for anyone suffering from knee issues. The room itself was fine, although there was no iron (which I only mention because I would've liked to use it, not a huge deal!). Microwave and fridge and crockery and utensils were great. The basin was outside the ensuite and doubled as the kitchen sink. It was quite large and perfect for washing up. There were no privacy curtains on the windows, so we couldn't open the drapes to let in natural light, due to the tradesmen working right outside our door. We found this to be a real privacy issue. The tradies knocked on our door looking for the owner, smoked outside our room and woke us at 7am, talking right outside our room. Obviously, the tradies won't always be there, and I'm assuming they're trying to give the property a much needed facelift, so the outside matches the modernised interiors. However, having them work on a Sunday is probably not a great idea, and customers should be informed that this is happening before they make a booking.

The food was excellent. Friendly staff and comfortable beds.

My stay based around visiting a very sick friend not sight seeing. The food was pretty good and staff friendly.

Great location and pretty views. Good communication with host.

Spacious beautiful living area. Clean and peaceful. We loved it, thank you.

I Wouldn’t say it would be an issue to other people but, being told about the water is brown due to the rainforest conditions 30m before arrival made us questions ourselves especially it not being advertised on the website and on the booking/checkin instructions, we hesitated to drink water from the tap and were only given 2 water bottles which made the situation more dire, place was ok for clean the dinning chair pillows were stained and smelly, the carpet had a decently sized stain and was stinking, we were told the place received a bit of renovation and yeah they don’t bother covering up or patching the plaster holes they left behind and the scratches on the wall, aircon was outdated and required further thorough inspection, the spa bath jets were all stained and the spa floor had a few spots on it indicating it wasn’t cleaned prior to the last guess leaving, abhi was good until we told him about the issues and tried requesting a refund, he called us in the morning to just literally rinse and repeat the same words for 6 minutes, he wouldn’t let us speak until I told him to stop. All issue aside the place location was top tier, the views are immaculate from the deck outside, privacy was a nice touch to add to the place, but sadly whatever’s advertised is what the place looked like before the new owners came in, biggest problem is the place has changed a significant amount to what is advertised and the old photos of it will make u book it, please look at recent photos before