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Repeat stay Good room

All the facilities are in good condition

Me and my partner stayed at the Mermaid in over the May Bank holiday. We stayed in room 19, which was a great size and clean. Staff were really friendly and breakfast was very tasty. Would definitely recommend this hotel when staying in Rye.

Good location and fairly priced. Suite room was good for us as a family and TVs were large. Staff were quite busy (they are also running a busy bar and restaurant) but generally helpful. No fridge in the room but generally good.

This is easily the best hotel in Rye, and, in my opinion, one of the best I have had the pleasure of staying at. Like many hotels the food was excellent, the service was excellent the rooms are beautifully decorated and the simple things like having a decent shower or bar are so well catered for. What sets this apart is the vibe of the place, you can feel the history, You can feel the culture that has been created in the team, who really understand customer service. From my first interaction with Harry on reception prior to booking, to checking in and right through every interaction I felt the ten were looking after my wife and I.

I am writing to express my disappointment with how our recent room allocation was handled. In February, we made one booking for two rooms while travelling with friends, so we expected the rooms to be close together. I contacted the hotel on 18 February to request adjacent rooms and again on 1 March regarding early check-in, but received no response to either email. At check-in, we understood that early access was unavailable. However, we were disappointed to learn that our friends’ room was on a different floor and far from ours. Despite our earlier requests, no effort appeared to have been made to accommodate us, and reception advised that no changes were possible due to the hotel being fully booked. As someone with previous hotel industry experience, I believe this situation could have been avoided with better room allocation planning. Overall, I found the handling of our request unprofessional and disappointing.