Overall the hotel was comfortable. Our room was small, simple and dated, but ok. The carpet could be cleaner, It showed signs of dirt track. The bathroom was clean, tidy and smelled fresh. The staff were friendly, courteous and helpful. There were a few shuttle drivers, who seemed annoyed when we tried asking for assistance. The food was tasty and service was wonderful at the restaurant. I usually stick to what I know and I tried all these new amazing tasty dishes. Dinner felt almost like being at an exclusive 5 star resturant, being given personalized service at our table, awesome! I was very disappointed when we went to use the pool, we were advised, we needed to pay. We have never experienced that before and we have been traveling all over the world. This was actually our 2nd trip to Japan in less than a year. So please be aware, there is a charge to use the pool and gym. They have shuttle service to the airport, mall and train station which was just wonderful!