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ANA Crowne Plaza Narita by IHG

4.0 star property

Photo gallery for ANA Crowne Plaza Narita by IHG

2 restaurants, dinner served, Japanese cuisine
Indoor pool, pool loungers
Meeting facility
Property entrance
2 restaurants, dinner served, Japanese cuisine

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Spa
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View map
68 Horinouchi Narita Chiba, Narita, Chiba-ken, 261-0022
  • Place, Sakura-no-Yama Hill
    ‪4 min drive‬
  • Place, Narita Omotesando
    ‪10 min drive‬
  • Place, Naritasan Shinshoji Temple
    ‪10 min drive‬
  • Airport, Tokyo (NRT-Narita Intl.)
    ‪5 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed (Forest View High Floor)

Premium bedding, down duvets, in-room safe, desk

Standard Room, 1 Queen Bed (Forest View High Floor)

8.6 out of 10
Excellent
(19 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Single Beds

Premium bedding, down duvets, in-room safe, desk

Standard Room, 2 Single Beds

8.0 out of 10
Very good
(23 reviews)
  • 29 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Standard Room, 2 Single Beds (Forest View, High Floor)

Premium bedding, down duvets, in-room safe, desk

Standard Room, 2 Single Beds (Forest View, High Floor)

8.4 out of 10
Very good
(21 reviews)
  • 23 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, 1 Queen Bed (Forest View)

Premium bedding, down duvets, in-room safe, desk

Standard Room, 1 Queen Bed (Forest View)

8.0 out of 10
Very good
(24 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Single Beds (Forest View)

Premium bedding, down duvets, in-room safe, desk

Standard Room, 2 Single Beds (Forest View)

8.0 out of 10
Very good
(11 reviews)
  • 23 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room

Premium bedding, down duvets, in-room safe, desk

Standard Room

8.8 out of 10
Excellent
(58 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Room, 1 King Bed (Airport View)

Premium bedding, down duvets, in-room safe, desk

Standard Room, 1 King Bed (Airport View)

7.6 out of 10
Good
(14 reviews)
  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Single Beds (Airport View, High Floor)

Premium bedding, down duvets, in-room safe, desk

Standard Room, 2 Single Beds (Airport View, High Floor)

10.0 out of 10
Exceptional
(1 review)
  • 29 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Junior Suite, 2 Double Beds (Airport View)

Junior Suite, 2 Double Beds (Airport View)

Junior Suite, 2 Double Beds (Airport View)

10.0 out of 10
Exceptional
(9 reviews)
  • 58 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Single Beds (Airport View)

Premium bedding, down duvets, in-room safe, desk

Standard Room, 2 Single Beds (Airport View)

10.0 out of 10
Exceptional
(3 reviews)
  • 29 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Premium Room, 2 Single Beds

Premium bedding, down duvets, in-room safe, desk

Premium Room, 2 Single Beds

8.2 out of 10
Very good
(28 reviews)
  • 40 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Standard Room (Upgraded)

Premium bedding, down duvets, in-room safe, desk

Standard Room (Upgraded)

9.0 out of 10
Wonderful
(13 reviews)
  • 29 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Premium Room, 2 Single Beds (Airport View)

Premium bedding, down duvets, in-room safe, desk

Premium Room, 2 Single Beds (Airport View)

8.0 out of 10
Very good
(7 reviews)
  • 40 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Standard Room, 1 King Bed, Accessible

Premium bedding, down duvets, in-room safe, desk

Standard Room, 1 King Bed, Accessible

  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Single Beds, Accessible

Premium bedding, down duvets, in-room safe, desk

Premium Room, 2 Single Beds, Accessible

8.0 out of 10
Very good
(2 reviews)
  • 40 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Junior Suite, 2 Single Beds (Forest View)

Junior Suite, 2 Single Beds (Forest View)

Junior Suite, 2 Single Beds (Forest View)

  • 45 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, 1 King Bed

Premium bedding, down duvets, in-room safe, desk

Standard Room, 1 King Bed

7.6 out of 10
Good
(30 reviews)
  • 29 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

Narita

With a stay at ANA Crowne Plaza Narita by IHG in Narita (Horinouchi), you'll be within a 10-minute drive of Naritasan Shinshoji Temple and Narita Omotesando. .This spa hotel is 1.8 mi (2.8 km) from Sakura-no-Yama Hill and 1.9 mi (3.1 km) from Omote-sandō.

What's nearby

  • Sakura-no-Yama Hill - 4 min drive - 2.0 km
  • Naritasan Park - 9 min drive - 5.7 km
  • Narita Omotesando - 10 min drive - 6.0 km
  • Naritasan Shinshoji Temple - 10 min drive - 6.0 km
  • Narita Wholesale Market - 15 min drive - 9.7 km

Getting around

  • Higashi-Narita Station - 4 min drive
  • Narita Intl. Airport (NRT) - 7 min drive

Restaurants

  • ‪一天門 成田空港 LCCターミナル店 - ‬2 min drive
  • ‪Starbucks - ‬3 min drive
  • ‪宮武讃岐うどん - ‬2 min drive
  • ‪そじ坊 - ‬3 min drive
  • ‪Cafe & Dining N's Court - ‬3 min drive

About this property

ANA Crowne Plaza Narita by IHG

Hotel in Narita with 2 restaurants and a full-service spa
ANA Crowne Plaza Narita by IHG offers 390 accommodations with safes and slippers. Beds feature down comforters and premium bedding. A pillow menu is available. Televisions come with premium satellite channels and pay movies. Bathrooms include shower/tub combinations with hydromassage showerheads, bidets, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is offered daily and in-room massages can be requested.

An outdoor tennis court and a health club are featured at the hotel. In addition to an indoor pool, other recreational amenities include a sauna and a 24-hour fitness center.
Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Services include facials and body treatments. A variety of treatment therapies are provided, including aromatherapy and reflexology.
Make yourself at home in one of the 390 guestrooms featuring refrigerators. Your bed comes with down comforters and premium bedding. Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and bidets.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You can take advantage of recreational amenities such as a health club, an indoor pool, and an outdoor tennis court. Additional features at this hotel include complimentary wireless internet access, concierge services, and a hair salon.
Grab a bite at レストランカフェ「セレース」, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are available daily from 6 AM to 10 AM for a fee.
Featured amenities include complimentary wired internet access, a computer station, and express check-in. This hotel has 6 meeting rooms available for events. A roundtrip airport shuttle is complimentary at scheduled times.
Buffet breakfasts are available for a surcharge and are served each morning between 6 AM and 10 AM.
レストランカフェ「セレース」 - Onsite restaurant.
鉄板焼「菜里多」 - This fine-dining restaurant specializes in Japanese cuisine and serves dinner only. Reservations are required. Open select days.
スカイダイニング「彩風」 - Onsite cocktail bar. Guests can enjoy drinks at the bar. Happy hour is offered. Reservations are required. Open select days.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Free return airport shuttle from 6:30 AM to 10:30 PM at scheduled times
  • Parking on site (JPY 400 per day)
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6 AM to 10 AM for a fee: JPY 3,000 for adults and JPY 1,500 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • スカイダイニング「彩風」
  • レストランカフェ「セレース」
  • 鉄板焼「菜里多」

Things to do

  • 24-hour gym
  • Full-service spa
  • Indoor pool
  • Outdoor tennis court
  • Sauna
  • Steam room

Family friendly

  • Grocery/convenience store
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 6 meeting rooms
  • Computer station

Outdoors

  • Pool loungers

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Facials
  • In-room massages
  • Reflexology

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Front entrance ramp
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 17 floors
  • Ballroom
  • Banquet hall
  • Built in 1989
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillow menu
  • Premium bedding

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 32-inch TV with premium satellite channels
  • Pay films

Food and drink

  • 24-hour room service
  • Electric kettle
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Desk chair
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: JPY 6050
Express check-in available

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: JPY 6050
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Renovations and closures

The following facilities are closed on Wednesday:
  • Fitness facility
  • Health club
  • Indoor pool
  • Sauna
  • Hot tub
The following facilities are closed on Tuesday and Wednesday:
  • Bar/lounge

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child per adult, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for JPY 3000.0 per night

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately JPY 3000 for adults and JPY 1500 for children
  • Self parking fee: JPY 400 per day
  • Early check-in fee: JPY 6050 (subject to availability)
  • Late check-out fee: JPY 6050 (subject to availability)
  • Rollaway bed fee: JPY 3000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

ANA Crowne Plaza Narita
ANA Narita Crowne Plaza
Crowne Plaza ANA Narita Hotel
Crowne Plaza ANA Hotel
Crowne Plaza ANA Hotel Narita
Crowne Plaza ANA Narita
Crowne Plaza Narita
Narita ANA Crowne Plaza
Narita Crowne Plaza
Crowne Plaza ANA
ANA Crowne Plaza Narita Hotel

ANA Crowne Plaza Narita by IHG Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 642 out of 1106 reviews
Rating 8 - Good. 268 out of 1106 reviews
Rating 6 - Okay. 111 out of 1106 reviews
Rating 4 - Poor. 51 out of 1106 reviews
Rating 2 - Terrible. 34 out of 1106 reviews

8.8/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The shuttle bus runs on a schedule and i lucked out with my arrival time on my inbound flight. Although the hotel is a.bit dated, it was exceedingly comfortable and the staff was friendly and professional. Id stay here again.
Stayed 1 night in Oct 2025

10/10 Excellent

Regina

Travelled with family
Liked: Cleanliness, staff & service, amenities
Staff is amazing, rooms are clean, beautiful pool.
Stayed 1 night in Oct 2025

10/10 Excellent

Howard

Liked: Cleanliness, staff & service, property conditions & facilities
yes
Stayed 3 nights in Sep 2025

8/10 Good

Carolyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The airport shuttle service was easy to find, lunch buffet was very good, staff was helpful and showed willingness to help when i had to address an issue.
Stayed 1 night in Oct 2025

8/10 Good

Mayumi

Travelled with family
Liked: Staff & service
Airport shuttle service was excellent and punctual. Hotel staff were all friendly and polite.
Stayed 2 nights in Oct 2025

10/10 Excellent

Jesus

Stayed 1 night in Oct 2025

10/10 Excellent

mario

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Last day in Japan

The hotel was great , after 10 days in Japan with rooms mostly small ,it was welcoming to have some space.
Stayed 1 night in Oct 2025

8/10 Good

Barbara

Liked: Cleanliness, property conditions & facilities, room comfort

Great one-night stay

Airport shuttle was punctual. Room size is good. Bathroom is acceptable. Though said room upgraded, it was not modern upgrade but acceptable for price. Japanese dinners in restaurant were quite good. Staff very courteous. Check-in was fast as not too many people.
Stayed 1 night in Oct 2025

10/10 Excellent

Shuguang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Airport shuttle efficient; room clean;
Stayed 1 night in Oct 2025

10/10 Excellent

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

Ronald, Mill Valley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a property close to the airport. We stayed here to relax a couple of days before we caught a flight home. The service people were very friendly and they spoke English well which was nice. The gym was pretty good and they had a nice pool to relax in. The breakfast buffet was very good with nice variety. The restaurant at the top had a nice view and the food was tasty, a nice way to end our trip. I would highly recommend this hotel as an affordable, convenient and pleasurable place to stay.
Stayed 2 nights in Oct 2025

6/10 Okay

Candace

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff was very kind and polite. But the hotel rooms still wreak of smoke and the carpet and wallpaper needs to be removed. Overall renovation of the rooms would really help.
Stayed 1 night in Oct 2025

10/10 Excellent

Daniel, Boulder City

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The airport shuttle was very convenient, excellent schedule, and drive assisted with stowing luggage under the bus. Super diamond class breakfast - huge choice and made to order omelets. The staff was exception in my opinion - profession, delightful courtesy, and well trained. The concierge was "platinum" level experienced and helpful. If fact, he solved an important issue regarding where we were to meet our transportation to Yokohama with Holland America Line (HAL) regarding the correct terminal meeting area. If it was not for the concierge help we would have gone to the wrong terminal and most likely missed our transportation - kudos for his help.
Stayed 2 nights in Oct 2025

2/10 Terrible

yasuharu

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
フロントサービスは最低です
Stayed 1 night in Oct 2025

10/10 Excellent

Araceli

Travelled with family
Liked: Amenities
Nice hotel very convenient if you are flying from Narita … absolutely satisfying
Stayed 1 night in Oct 2025

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great. Hotel is a little tired but functional. Be sure to pay with Expedia as the price changes when you check out from what you are quoted by Expedia. Even to the point of an extra person charge. We booked for two guests but “in Japan we charge extra for two.”
Stayed 1 night in Oct 2025

10/10 Excellent

Leticia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent good food Nd friendly staff
Stayed 1 night in Jul 2025

2/10 Terrible

James

Disliked: Cleanliness, property conditions & facilities
The room was filthy. From the moment you got off the elevator, the filth began. Do not let the nice lobby fool you. The dinner buffet was poor and the price was high.
Stayed 1 night in Sep 2025

8/10 Good

Anita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We thought we would have the forest view from the window but was not what we expected. Everything else was good.
Stayed 1 night in Oct 2025

10/10 Excellent

William David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient shuttle to and from the Narita airport. Very personable,helpful and hard working staff.
Stayed 1 night in Oct 2025

6/10 Okay

Kraig

Room was very outdated.
Stayed 1 night in Sep 2025

10/10 Excellent

Mike

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Airport shuttle and mall shuttle excellent
Stayed 2 nights in Oct 2025

10/10 Excellent

Anthony C N

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasant hotel near airport

Airport shuttle services to and fro efficient and easy to locate at airport. Once at hotel the concierge will assist you to check in. Tim, chief concierge was super helpful and speaks English well. Staffs at checking in very polite and friendly. Hotel is a little aged but clean. Overall nice hotel to stay in.
Stayed 1 night in Oct 2025

6/10 Okay

JUNKO

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Although my room was non-smoking, I did smell cigarette smoke very strongly. They placed an air purifier, but it didn’t help to get rid of the smell. It was quite unpleasant. Front desk should strongly emphasize the non-smoking policy to the guests when checking in. Facility is old but cleaning crew do great job. Bed was very comfortable, and amenity was great.
Stayed 1 night in Oct 2025

8/10 Good

gavin

Stayed 1 night in Oct 2025