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Hotel Universel

3.0 star property

Photo gallery for Hotel Universel

Spa
Reception
Spa
Plasma TV
Reception

Reviews

7.2 out of 10
Good

Popular amenities

  • Bar
  • Breakfast available

Explore the area

Map
2300, chemin Sainte-Foy, Québec City, QC, G1V 1S5
  • Laval University
    ‪1 min walk‬
  • PEPS
    ‪8 min walk‬
  • Laurier Quebec
    ‪3 min drive‬
  • Québec, QC (YQB-Jean Lesage Intl.)
    ‪12 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

7.6 out of 10
Good
(165 reviews)
  • 36 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Studio (Unilofts Building)

Standard Studio (Unilofts Building)

Standard Studio (Unilofts Building)

7.6 out of 10
Good
(27 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, 1 King Bed, Jetted Tub

Deluxe Room, 1 King Bed, Jetted Tub

Deluxe Room, 1 King Bed, Jetted Tub

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds

Deluxe Room, 2 Queen Beds

Deluxe Room, 2 Queen Beds

  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

8.8 out of 10
Excellent
(54 reviews)
  • 36 sq m
  • Sleeps 2
  • 1 Queen Bed

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About the area

Québec City

With a stay at Hotel Universel in Québec City (Sainte-Foy-Sillery-Cap-Rouge), you'll be steps from Laval University and 6 minutes by foot from Cegep de Sainte-Foy. .This hotel is 0.6 mi (1 km) from PEPS and 1.5 mi (2.4 km) from Laurier Quebec.

What's nearby

  • Laval University - 1 min walk - 0.0 km
  • PEPS - 8 min walk - 0.7 km
  • Laval University Hospital - 3 min drive - 3.0 km
  • Laurier Quebec - 3 min drive - 3.0 km
  • Les Galeries de la Capitale - 6 min drive - 7.4 km

Getting around

  • Quebec Sainte-Foy Station - 16 min drive
  • Quebec City Jean Lesage Intl. Airport (YQB) - 15 min drive

Restaurants

  • ‪Starbucks - ‬5 min walk
  • ‪McDonald's - ‬11 min walk
  • Boston Pizza
  • ‪Shaker Cuisine & Mixologie Québec - ‬5 min walk
  • ‪ThaiZone - ‬5 min walk

About this property

Hotel Universel

Hotel with free parking, steps from Laval University
Hotel Universel offers 182 air-conditioned accommodations with hair dryers and irons/ironing boards. Plasma televisions come with cable channels. Bathrooms include shower/tub combinations and complimentary toiletries.

This Québec City hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; local and long-distance calls are complimentary (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool, a health club, and a sauna.
Make yourself at home in one of the 182 air-conditioned rooms featuring refrigerators and plasma televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include desks and irons/ironing boards, as well as phones with free local calls.
Enjoy a range of recreational amenities, including a nightclub, a health club, and an indoor pool. Additional amenities at this hotel include complimentary wireless internet access, a fireplace in the lobby, and tour/ticket assistance.
Enjoy a meal at Boston Pizza Restaurant or snacks in the hotel's coffee shop/cafe. Quench your thirst with your favorite drink at the bar/lounge. English breakfasts are served on weekends from 7:00 AM to 10:30 AM for a fee.
Featured amenities include complimentary wired internet access, a business center, and complimentary newspapers in the lobby. Free self parking is available onsite.
English breakfasts are available for a surcharge between 7:00 AM and 10:30 AM on weekends.
Boston Pizza Restaurant - This restaurant specializes in Italian cuisine.

Languages

English, French

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • RV/bus/lorry parking (surcharge) on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Weekend English breakfast available 7:00 AM to 10:30 AM for a fee: CAD 25 to 30 for adults and CAD 25 to 30 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Boston Pizza Restaurant

Things to do

  • Health club
  • Indoor pool
  • Nightclub
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room refrigerator
  • Indoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business centre

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Plasma TV with cable channels

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free local calls
  • Free long-distance calls
  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CAD 100 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for English breakfast: approximately CAD 25 to 30 for adults, and CAD 25 to 30 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector
Property Registration Number 006160, 2025-12-31

We should mention

Only registered guests are allowed in the guestrooms

Property is also known as

Hotel Universel
Hotel Universel Quebec
Universel Hotel
Universel Quebec
Auberge Universel Hotel
Hotel Universel Quebec Quebec City
Hotel Universel Hotel
Hotel Universel Québec City
Hotel Universel Hotel Québec City

Hotel Universel Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 565 out of 2026 reviews
Rating 8 - Good. 627 out of 2026 reviews
Rating 6 - Okay. 441 out of 2026 reviews
Rating 4 - Poor. 233 out of 2026 reviews
Rating 2 - Terrible. 160 out of 2026 reviews

7.4/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Melanie

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Mie

Stayed 2 nights in Mar 2025

4/10 Poor

Mern

Travelled with family, Business traveller
The beds are uncomfortable.
Stayed 1 night in Mar 2025

4/10 Poor

Stefany

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff was nice and the pool area is fun for kids but the rooms are badly maintained. We hardly slept because of the noise outside our room.
Stayed 1 night in Mar 2025

10/10 Excellent

andy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

6/10 Okay

marilyse

Business traveller
Stayed 1 night in Feb 2025

8/10 Good

angie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We found the hotel to be great. The staff were amazing and the rooms very quiet. The kids enjoyed the pool and Boston Pizza on site was very convenient.
Stayed 5 nights in Mar 2025

10/10 Excellent

Jon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Très accueillant et chaleureux

Excellent rapport qualité prix, plein d'énergie d'hier et la saison d'étudiants et c'est clair que les services disponibles le rend une destination toute l'année, inclus une vraie luxe en été et la basse saison universitaire. Il paraît être associé avec autres marques dans les quartiers historiques, et j'ai hâte de les découvrir, grâce à l'expérience moderne et branché de l'hôtel Universel et notamment toute sa personnel.
Stayed 2 nights in Mar 2025

4/10 Poor

Gilles

Disliked: Room comfort

desappointed

Thermostat at 24 degree all the time,wifi no functionned,the pool was situate in another building.the fan in bathroon no functioned
Stayed 2 nights in Mar 2025

10/10 Excellent

Judith

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nous avons passé un beau séjour en famille. Très propre et personnel courtois et serviable.
Stayed 2 nights in Mar 2025

6/10 Okay

Sabrina

Travelled with family
Liked: Cleanliness, room comfort

Moyen!

Difficultés à avoir 4 serviettes et 4 débarbouillettes par jour. Il a fallu attendre à 20h une journée pour pouvoir prendre nos douches. Une seule machine à café qui à 2$ dans létablisssment. Piscine beaucoup trop petite 10 personnes et plus de place. Salle darcade désuète.
Stayed 4 nights in Mar 2025

6/10 Okay

Kayla

Travelled with family and small children
Liked: Staff & service
Asked to have the room cleaned and they didn’t get it done til I asked for a second time at 2 pm and they changed my towels and the towels they put were dirty I had to go out and ask the housekeeping for new towels again. Overall the hotel is good but the service need to be improved.
Stayed 1 night in Mar 2025

6/10 Okay

Vincent

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Very basic rooms, kind of old, not updated. Very noisy AC/heat units and isolation between rooms and corridors is not efficient for noises.
Stayed 1 night in Mar 2025

8/10 Good

Alexei

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

6/10 Okay

Han

Travelled with family and small children
Disliked: Amenities
Pictures looks nicer and newer than reality. Lack of management and quality control from the staff.
Stayed 2 nights in Mar 2025

4/10 Poor

ANTOINE

The water of the pool was not heated. Junk and plastics bottles everywhere in the pool yard. The room urgently needs some urgent repairs specially the heater, also note that the curtain was over the heater which can cause fire. It’s not value for money not recommended.
Stayed 1 night in Mar 2025

10/10 Excellent

Jessica

Stayed 2 nights in Mar 2025

4/10 Poor

Julie

Travelled with family
Disliked: Property conditions & facilities
We were disappointed, this hotel did not do justice to the Universel’s hotel.
Stayed 1 night in Mar 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
plutot bien
Stayed 4 nights in Mar 2025

8/10 Good

Bruno

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Overall it's a middle class family hotel, if you intend on having a peacefully stay ,it is not the place for you. The hotel is located near everything ...look up for The Pyramid if your looking for food during your stay . The room was ok overall considering the age of the building ...
Stayed 3 nights in Mar 2025

2/10 Terrible

Shawn

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible parking layout. Basic services are hard to get ( room cleaning/ fresh sheets or towels), pool area was not clean or upkept. Water damage and leaking in hallways. Very limited tv, beds uncomfortable, no decor. Very noisy, and way too expensive for what you get. This place needs major renovations and new management.
Stayed 3 nights in Mar 2025

8/10 Good

Jessie

Travelled with family
Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2025

10/10 Excellent

Laura

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, very large rooms, modern, clean and unique! Included a large soaker tub and shower.
Stayed 3 nights in Feb 2025

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

6/10 Okay

Lisa

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025