4/10 Poor
Danilo
Travelled with partner
20 Mar 2025
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Within 5 minutes of checking into our room we found several alive and dead bugs in the bathroom and by the bed. We immediately grabbed our things and went to the front desk to see if one of their sister locations could honor our reservation. The front desk woman, I believe her name was Ronnie, mentioned that because the room was on the first floor and by the pool it's likely that bugs can get in but assured us they spray the facility often. She could not transfer the reservation but offered to move us to the 6th floor. Our plane was delayed and we were running late for our reservation so we didn't have much time to look for other hotels. We inspected the room and although we didn't find any bugs we were sure to keep our things off of the floor, bags closed, and checked out early in the morning the next day. We skipped out on breakfast given the kitchen is also located on the first floor. Ronnie was very apologetic about the situation and I appreciate her moving our room. Overall we did not feel comfortable at this hotel - bugs are hard to contain to a certain floor. We would not stay here again.
Danilo
Stayed 1 night in Mar 2025