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Holiday Inn San Antonio Northwest by IHG

3.0 star property

Photo gallery for Holiday Inn San Antonio Northwest by IHG

Property amenity
Bar (on property)
Lobby sitting area
1 bedroom, hypo-allergenic bedding, desk, laptop workspace
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Room service
  • Pool
  • Housekeeping
  • Parking included
  • 24/7 front desk

Explore the area

Map
5535 University Heights Blvd., San Antonio, TX, 78249
  • University of Texas at San Antonio
    ‪2 min drive‬
  • The Shops of La Cantera
    ‪3 min drive‬
  • Six Flags Fiesta Texas
    ‪6 min drive‬
  • San Antonio, TX (SAT-San Antonio Intl.)
    ‪14 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Transfer Shower (Communications, Mobility)

1 bedroom, hypo-allergenic bedding, desk, laptop workspace

Standard Room, 1 King Bed, Transfer Shower (Communications, Mobility)

  • 33 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Hearing Accessible

1 bedroom, hypo-allergenic bedding, desk, laptop workspace

Standard Room, 2 Queen Beds, Hearing Accessible

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Hearing Accessible

1 bedroom, hypo-allergenic bedding, desk, laptop workspace

Suite, 1 Bedroom, Hearing Accessible

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Hearing Accessible

1 bedroom, hypo-allergenic bedding, desk, laptop workspace

Standard Room, 1 King Bed, Hearing Accessible

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

1 bedroom, hypo-allergenic bedding, desk, laptop workspace

Standard Room, 2 Queen Beds

  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Hearing Accessible, Jetted Tub

1 bedroom, hypo-allergenic bedding, desk, laptop workspace

Suite, 1 Bedroom, Hearing Accessible, Jetted Tub

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed

1 bedroom, hypo-allergenic bedding, desk, laptop workspace

Suite, 1 King Bed

  • 42 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom

1 bedroom, hypo-allergenic bedding, desk, laptop workspace

Suite, 1 Bedroom

  • 42 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Transfer Shower (Communications)

1 bedroom, hypo-allergenic bedding, desk, laptop workspace

Standard Room, 2 Queen Beds, Transfer Shower (Communications)

  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Hearing Accessible

1 bedroom, hypo-allergenic bedding, desk, laptop workspace

Suite, 1 Bedroom, Hearing Accessible

  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom

1 bedroom, hypo-allergenic bedding, desk, laptop workspace

Suite, 1 Bedroom

  • 42 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Roll-in Shower (Mobility)

1 bedroom, hypo-allergenic bedding, desk, laptop workspace

Suite, 1 Bedroom, Roll-in Shower (Mobility)

  • 33 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

1 bedroom, hypo-allergenic bedding, desk, laptop workspace

Standard Room, 1 King Bed

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

1 bedroom, hypo-allergenic bedding, desk, laptop workspace

Standard Room

  • 33 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Roll-in Shower (Communications)

1 bedroom, hypo-allergenic bedding, desk, laptop workspace

Standard Room, 2 Queen Beds, Roll-in Shower (Communications)

  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

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About the area

San Antonio

With a stay at Holiday Inn San Antonio Northwest by IHG in San Antonio (Northwest Side), you'll be within a 5-minute drive of University of Texas at San Antonio and USAA Corporate Office Headquarters. .This hotel is 4.7 mi (7.6 km) from Six Flags Fiesta Texas and 12 mi (19.3 km) from San Antonio Zoo and Aquarium.

What's nearby

  • University of Texas at San Antonio - 2 min drive - 1.9 km
  • USAA Corporate Office Headquarters - 3 min drive - 4.2 km
  • The Shops of La Cantera - 3 min drive - 4.5 km
  • The Rim Shopping Center - 5 min drive - 5.7 km
  • Six Flags Fiesta Texas - 6 min drive - 5.3 km

Getting around

  • San Antonio Station - 17 min drive
  • San Antonio International Airport (SAT) - 16 min drive

Restaurants

  • ‪Chick-fil-A - ‬2 min drive
  • ‪McDonald's - ‬14 min walk
  • ‪Whataburger - ‬10 min walk
  • ‪Twin Peaks - ‬12 min walk
  • ‪Chicken N Pickle - ‬4 min drive

About this property

Holiday Inn San Antonio Northwest by IHG

Hotel with free parking, near University of Texas at San Antonio
Holiday Inn San Antonio Northwest by IHG offers 122 accommodations with complimentary bottled water and coffee/tea makers. Accommodations offer separate sitting areas. LCD televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This San Antonio hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 122 guestrooms featuring refrigerators and microwaves. Wired and wireless internet access is complimentary, and LCD televisions with cable programming provide entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include desks and separate sitting areas, as well as phones with free local calls.
Enjoy recreational amenities such as an outdoor pool and a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless internet access, gift shops/newsstands, and wedding services. Getting to nearby attractions is a breeze with the complimentary area shuttle.
Grab a bite from the grocery/convenience store, or stay in and take advantage of the hotel's room service (during limited hours). Buffet breakfasts are served on weekdays from 6:00 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM for a fee.
Featured amenities include complimentary wired internet access, a business center, and dry cleaning/laundry services. Planning an event in San Antonio? This hotel has 2400 square feet (223 square meters) of space consisting of conference space and 3 meeting rooms. Free self parking is available onsite.
Buffet breakfasts are available for a surcharge on weekdays between 6:00 AM and 10:00 AM and on weekends between 7:00 AM and 11:00 AM.
Late night fare is available from room service (during limited hours).

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free area shuttle
  • Onsite parking available only on request
  • Free uncovered self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 12.95 to 12.95 per person
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Bicycle tours
  • Designer stores
  • Outdoor pool
  • Shopping centre
  • TV in common areas
  • Wine tours

Family friendly

  • Children's games
  • Free area shuttle
  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2,400 square feet of conference space
  • 3 meeting rooms
  • Business centre
  • Computer station

Outdoors

  • In a nature reserve

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Accessible shuttle
  • Assistive listening devices
  • Braille/raised signage
  • Front entrance ramp
  • Grab bar in shower (86 centimetre high)
  • Lever door handles
  • Lift (157 centimetre wide door)
  • Pool hoist on site
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity (86 centimetre high)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (86 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 4 floors
  • Ballroom
  • Banquet hall
  • Built in 2012
  • Communal living room
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Late-night room service
  • Meal delivery service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 12.95 to 12.95 for adults, and USD 0 to 0 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector, a security system, window guards, and outdoor lighting
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Hotel San Antonio Northwest
Holiday Inn San Antonio Northwest
Holiday Inn San Antonio Northwest Hotel
Inn San Antonio west Hotel
San Antonio Northwest By Ihg
Holiday Inn San Antonio Northwest
Holiday Inn San Antonio Northwest by IHG Hotel

Holiday Inn San Antonio Northwest by IHG Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 586 out of 1007 reviews
Rating 8 - Good. 217 out of 1007 reviews
Rating 6 - Okay. 99 out of 1007 reviews
Rating 4 - Poor. 47 out of 1007 reviews
Rating 2 - Terrible. 58 out of 1007 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

SriGowri

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Changed 3 rooms with 2 little kids at 10 pm i the night...just to find all the 3 rooms have dirty linen and towels.. is this acceptable? Absolutely not.. didnt want to create a fuss at 10 pm as kids were already sleepy. What kind of service os this?
Stayed 1 night in Mar 2025

10/10 Excellent

Michael

Stayed 1 night in Mar 2025

2/10 Terrible

Krystl, Salado

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The door lock did not work with a key so I had to go down twice and then call front desk to come unlock. It would only unlock with managers key. I was staying in the room until morning and they were full, so I told the guy I would stay if they discounted the room. Then when we got inside, the couch was all stained, lights by the bed and plugs did not work, tile floor was cracked and fridge was leaking. And when I checked out they did not take any off the room and told me I’d have to pay and then call back to talk to a manager for a discount on room as promised. Not a good experience at all for a $200 room.
Stayed 1 night in Mar 2025

10/10 Excellent

Keiva

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

6/10 Okay

Sierra

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
It was nice just wish the bathroom was cleaner. It had hair in the sink and old stains from someone else body wash.
Stayed 2 nights in Mar 2025

8/10 Good

James

Stayed 3 nights in Mar 2025

10/10 Excellent

Guillermo

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tks
Stayed 1 night in Mar 2025

2/10 Terrible

Ryan

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Clara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Would recommend!

Great hotel, would definitely recommend! Me and my husband were there because I was going to have surgery and it was close to the hospital. Great staff and it was very nice and clean
Stayed 1 night in Feb 2025

10/10 Excellent

Eligia C

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Overall it was good, they were working on elve

Stayed 1 night in Nov 2024

10/10 Excellent

Keondra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. Very clean. Front desk staff was professional and friendly. I would stay again.
Stayed 1 night in Mar 2025

10/10 Excellent

Jeremy

Stayed 1 night in Feb 2025

10/10 Excellent

Sondra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice room

The room was nice and spacious. The drawers in the desk console wouldn’t stay shut. Rm must not be level🤔 Clean, comfortable beds, not quite enough lighting in the room. Overall, very satisfied.
Stayed 1 night in Feb 2025

10/10 Excellent

prax

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Polar Vortex Rodeo Visit

Great visit! Picked some of the coldest temperatures of the year but still, great visit.
Stayed 3 nights in Feb 2025

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gentlemen working at the desk seemed to be sick. Was coughing a lot did not sanitize his hand while working with customers. He was friendly. Room was nice bed was very uncomfortable.
Stayed 1 night in Feb 2025

6/10 Okay

Jessica

Travelled with family
Liked: Staff & service

Stock show trip

The room wasn’t the cleanest. The lamps and plugs didn’t work, it was very dark. I had a pillow with blood stains on it. One bed was good and the other was like an elephant slept in it for 6 weeks. The pull out bed was ABSOLUTELY DISGUSTING!!!!! The staff was great though and the breakfast was good. Right next to a Sam’s and Walmart. The Walmart is pretty sketchy though at night!
Stayed 3 nights in Feb 2025

2/10 Terrible

Henry

Disliked: Cleanliness, staff & service, property conditions & facilities
Gave us wrong room
Stayed 2 nights in Feb 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

4/10 Poor

Edward

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort

Holiday Inn

The hotel needs maintenance. TV didn't work in the bedroom, shower head was clogged and barley thru out water and microwave didn't work either. Bagels in the breakfast area were hard as a rock and I don't know why they put ice in the orange and apple juice containers. Luggage carts are old and broken also.
Stayed 4 nights in Feb 2025

10/10 Excellent

Ricardo

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

George

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Anali’s 17th Birthday

It’s my daughter’s birthday weekend and cheerleading competition at the Alamodome
Stayed 2 nights in Jan 2025

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
bathroom only provided a makeup wipe and lotion--no soap
Stayed 1 night in Jan 2025

10/10 Excellent

Steven

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2025

8/10 Good

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

San Antonio visit

Nice overnight stay. It is a nice and clean hotel. The was quite comfortable.
Stayed 1 night in Jan 2025

8/10 Good

Erik, South Saint Paul

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2025