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Holiday Inn San Antonio Northwest by IHG

3.0 star property

Photo gallery for Holiday Inn San Antonio Northwest by IHG

Property amenity
Lobby sitting area
Bar (on property)
1 bedroom, hypo-allergenic bedding, desk, laptop workspace
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Room service
  • Pool
  • Housekeeping
  • Gym
  • 24/7 front desk

Explore the area

View map
5535 University Heights Blvd., San Antonio, TX, 78249
  • Place, University of Texas at San Antonio
    ‪2 min drive‬
  • Place, The Shops of La Cantera
    ‪3 min drive‬
  • Place, Six Flags Fiesta Texas
    ‪6 min drive‬
  • Airport, San Antonio, TX (SAT-San Antonio Intl.)
    ‪14 min drive‬

Room options

View all photos for Suite, 1 King Bed

1 bedroom, hypo-allergenic bedding, desk, laptop workspace

Suite, 1 King Bed

9.0 out of 10
Wonderful
(2 reviews)
  • 42 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

1 bedroom, hypo-allergenic bedding, desk, laptop workspace

Standard Room, 1 King Bed

8.8 out of 10
Excellent
(20 reviews)
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Standard Room

Standard Room

9.2 out of 10
Wonderful
(7 reviews)
  • 33 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

View all photos for Suite, 1 Bedroom

1 bedroom, hypo-allergenic bedding, desk, laptop workspace

Suite, 1 Bedroom

8.0 out of 10
Very good
(4 reviews)
  • 42 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom

1 bedroom, hypo-allergenic bedding, desk, laptop workspace

Suite, 1 Bedroom

  • 42 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

1 bedroom, hypo-allergenic bedding, desk, laptop workspace

Standard Room, 2 Queen Beds

7.6 out of 10
Good
(20 reviews)
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible (Communications)

1 bedroom, hypo-allergenic bedding, desk, laptop workspace

Standard Room, 2 Queen Beds, Accessible (Communications)

10.0 out of 10
Exceptional
(3 reviews)
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible (Communications)

1 bedroom, hypo-allergenic bedding, desk, laptop workspace

Standard Room, 2 Queen Beds, Accessible (Communications)

8.0 out of 10
Very good
(1 review)
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Accessible (Mobility)

1 bedroom, hypo-allergenic bedding, desk, laptop workspace

Suite, 1 Bedroom, Accessible (Mobility)

  • 33 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Communications, Mobility)

1 bedroom, hypo-allergenic bedding, desk, laptop workspace

Standard Room, 1 King Bed, Accessible (Communications, Mobility)

8.0 out of 10
Very good
(1 review)
  • 33 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Accessible

1 bedroom, hypo-allergenic bedding, desk, laptop workspace

Suite, 1 Bedroom, Accessible

8.0 out of 10
Very good
(2 reviews)
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible

1 bedroom, hypo-allergenic bedding, desk, laptop workspace

Standard Room, 2 Queen Beds, Accessible

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Accessible

1 bedroom, hypo-allergenic bedding, desk, laptop workspace

Suite, 1 Bedroom, Accessible

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible

1 bedroom, hypo-allergenic bedding, desk, laptop workspace

Standard Room, 1 King Bed, Accessible

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Accessible Bathtub, Jetted Tub

1 bedroom, hypo-allergenic bedding, desk, laptop workspace

Suite, 1 Bedroom, Accessible Bathtub, Jetted Tub

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

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About the area

San Antonio

With a stay at Holiday Inn San Antonio Northwest by IHG in San Antonio (Northwest Side), you'll be within a 5-minute drive of University of Texas at San Antonio and USAA Corporate Office Headquarters. .This hotel is 4.7 mi (7.6 km) from Six Flags Fiesta Texas and 12 mi (19.3 km) from San Antonio Zoo and Aquarium.

What's nearby

  • University of Texas at San Antonio - 2 min drive - 1.9 km
  • USAA Corporate Office Headquarters - 3 min drive - 4.2 km
  • The Shops of La Cantera - 3 min drive - 4.5 km
  • The Rim Shopping Center - 5 min drive - 5.7 km
  • Six Flags Fiesta Texas - 6 min drive - 5.3 km

Getting around

  • San Antonio Station - 17 min drive
  • San Antonio International Airport (SAT) - 16 min drive

Restaurants

  • ‪McDonald's - ‬14 min walk
  • ‪Dutch Bros Coffee - ‬15 min walk
  • ‪Whataburger - ‬10 min walk
  • ‪Culver's - ‬12 min walk
  • ‪7-Eleven - ‬15 min walk

About this property

Holiday Inn San Antonio Northwest by IHG

Hotel with free parking, near University of Texas at San Antonio
Holiday Inn San Antonio Northwest by IHG offers 122 accommodations with complimentary bottled water and coffee/tea makers. Accommodations offer separate sitting areas. LCD televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This San Antonio hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 122 guestrooms featuring refrigerators and microwaves. Wired and wireless internet access is complimentary, and LCD televisions with cable programming provide entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include desks and separate sitting areas, as well as phones with free local calls.
Enjoy recreational amenities such as an outdoor pool and a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless internet access, gift shops/newsstands, and wedding services.
Grab a bite from the grocery/convenience store, or stay in and take advantage of the hotel's room service (during limited hours). Buffet breakfasts are served on weekdays from 6:00 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM for a fee.
Featured amenities include complimentary wired internet access, a business center, and dry cleaning/laundry services. Planning an event in San Antonio? This hotel has 2400 square feet (223 square meters) of space consisting of conference space and 3 meeting rooms. Free self parking is available onsite.
Buffet breakfasts are available for a surcharge on weekdays between 6:00 AM and 10:00 AM and on weekends between 7:00 AM and 11:00 AM.
Late night fare is available from room service (during limited hours).

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Onsite parking available only on request
  • Free uncovered self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 12.95 to 12.95 per person
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Bicycle tours
  • Designer stores
  • Outdoor pool
  • Shopping centre
  • TV in common areas
  • Wine tours

Family friendly

  • Children's games
  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2,400 square feet of conference space
  • 3 meeting rooms
  • Business centre
  • Computer station

Outdoors

  • In a nature reserve

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Accessible shuttle
  • Assistive listening devices
  • Braille/raised signage
  • Front entrance ramp
  • Grab bar in shower (86 centimetre high)
  • Lever door handles
  • Lift (157 centimetre wide door)
  • Pool hoist on site
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity (86 centimetre high)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (86 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 4 floors
  • Ballroom
  • Banquet hall
  • Built in 2012
  • Communal living room
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Late-night room service
  • Meal delivery service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 12.95 to 12.95 for adults, and USD 0 to 0 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector, a security system, window guards, and outdoor lighting
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Hotel San Antonio Northwest
Holiday Inn San Antonio Northwest
Holiday Inn San Antonio Northwest Hotel
Inn San Antonio west Hotel
San Antonio Northwest By Ihg
Holiday Inn San Antonio Northwest
Holiday Inn San Antonio Northwest by IHG Hotel

Holiday Inn San Antonio Northwest by IHG Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 583 out of 1012 reviews
Rating 8 - Good. 215 out of 1012 reviews
Rating 6 - Okay. 104 out of 1012 reviews
Rating 4 - Poor. 50 out of 1012 reviews
Rating 2 - Terrible. 60 out of 1012 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Gretchen

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish the TV in the room were larger.
Stayed 2 nights in Aug 2025

10/10 Excellent

Maria

Liked: Property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Kiana

Stayed 1 night in Jul 2025

8/10 Good

Mitzie Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean and bed comfortable. Not much choices for breakfast.
Stayed 2 nights in Jul 2025

10/10 Excellent

fleda, riverdale

Liked: Cleanliness
Great property
Stayed 2 nights in Jul 2025

8/10 Good

Travis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Breanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room, beautiful lobby areas
Stayed 1 night in Jul 2025

8/10 Good

Magaly

Stayed 1 night in Jul 2025

6/10 Okay

Joshua

Stayed 3 nights in Jul 2025

10/10 Excellent

Natasha

Stayed 2 nights in Jul 2025

2/10 Terrible

Amber

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Disappointed.

This hotel is the definition of "not my problem". The only person I found doing their job well was the lovely woman who made sure everyone paid for the mediocre breakfast. The sink was half enameled, there was paint down the walls in the bathroom, the shower curtain was damaged. I attempted to change rooms to be faced with still damaged shower curtains and mold around the tub. There is no taking pride in this location. And when confronted with the problem it was essentially a shrug. Their customer service is not set up to have repeat customers. I have been an IGH member for decades- and I am considering to change loyalty for myself and staff based on this location.
Stayed 3 nights in Jul 2025

10/10 Excellent

Merlinda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Holiday Inn

Service was very helpful and friendly. Location was great! Some of the furniture was worn / dated.
Stayed 2 nights in Jul 2025

8/10 Good

Bassam

Liked: Cleanliness, amenities, property conditions & facilities
Good location and friendly staff.
Stayed 1 night in Mar 2025

8/10 Good

CHERRY

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jul 2025

6/10 Okay

Lauren

Travelled with family and small children
Property was close to medical facility for procedure to be done following day. Hotel didn’t smell the greatest, waited 10 minutes or so to check in because no one was at the front desk, pool wasn’t clean, lobby needed some refreshing.
Stayed 1 night in Jul 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

8/10 Good

Barbara

Stayed 2 nights in Jul 2025

10/10 Excellent

Nayeli

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

8/10 Good

Velia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The rooms and the swimming pool were nice. My only complaint is that very little water would come out from the shower head, so it would take us a long time to take a shower.
Stayed 3 nights in Jul 2025

10/10 Excellent

Teresita

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff friendly and room clean
Stayed 3 nights in Jul 2025

10/10 Excellent

Daisy

Stayed 2 nights in Jun 2025

6/10 Okay

Keia

Stayed 2 nights in Jul 2025

10/10 Excellent

Brittany

Liked: Cleanliness, amenities, property conditions & facilities
Well cleaned and nice front desk very helpful
Stayed 3 nights in Jul 2025

4/10 Poor

Jessica

Stayed 1 night in Jul 2025