Compare Hotels with Pool in San Bernardino

Room was spotless & staff were very courteous!

Upon check in, we were greeted by the most friendly and enthusiastic employee named David. He was very friendly and inviting, and speaking with him during the check in process was like talking to an old friend! He accommodated our room type & location request and made sure we were on the top floor. Our room was cozy, clean and comfortable. We also interacted with Refugio, who was also friendly and helpful and had a great personality just like David. Both of these wonderful men were such a breath of fresh air and a pleasure to have met! This is our 2nd stay at a Doubletree by Hilton & I have to say, employees at both locations have been top notch! Thank you for an enjoyable stay & keep up the good work ! Merry Christmas !!!

Best customer service

We stayed here for three nights in a two-queen-bed room. Check-in was easy and straightforward, although there was a $200 deposit required for incidentals, which was much higher than I’ve ever experienced at a hotel. That said, the process itself was smooth and stress-free. We ended up extending our stay by an extra night because my daughter became extremely sick and couldn’t stop throwing up. The staff was incredibly kind, accommodating, and understanding during that time. They came and removed the soiled items without hesitation, provided extra towels, toothbrushes, and even shaving cream when we needed it, and were consistently helpful without making us feel uncomfortable or rushed. Extra pillows and a comforter were also provided as requested. Breakfast was one of the highlights of our stay. The food was genuinely delicious. I really appreciated that they offered turkey sausage, since I don’t eat pork, and the omelets were excellent. Both my son and I really enjoyed them. The pool and spa area were clean and well maintained. The hot tub was hot and comfortable, which was a big plus. I wasn’t a fan of the 10 PM closing time, but that’s only because I enjoyed using it so much. I also used the laundry room during our stay. It cost $2.50 per load, so doing two loads came out to $10, which felt a bit pricey, though I’m not sure how that compares to current laundry costs elsewhere. Overall, this was a wonderful stay and easily my favorite hotel from our entire trip!

Yes

Si y el personal muy amable