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Embassy Suites by Hilton San Juan Hotel & Casino

3.5 star property

Photo gallery for Embassy Suites by Hilton San Juan Hotel & Casino

Relax by the illuminated pool surrounded by lush greenery and palm trees, with lounge chairs and umbrellas for a comfortable stay.
Relax in our inviting communal space, featuring a seating area with a bench and tables, surrounded by lush greenery and offering a coffee machine and refrigerator.
Surrounded by lush greenery and palm trees, this hotel features a symmetrical facade and a prominent entrance.
Guests can enjoy a relaxing beach experience with lounge chairs and shade under a large umbrella.
Relax by the large, open pool surrounded by lounge areas and lush tropical plants.

Popular amenities

Explore the area

Map
8000 Tartak Street, Carolina, 00979
  • Carolina Beach
    ‪5 min walk‬
  • Isla Verde Beach
    ‪5 min walk‬
  • Condado Beach
    ‪8 min drive‬
  • San Juan (SJU-Luis Munoz Marin Intl.)
    ‪3 min drive‬

Room options

View all photos for Suite, 2 Bedrooms, 2 Bathrooms

Relax in this inviting space with a sofa, coffee table, and kitchenette, featuring a comfortable bed and a convenient door to the adjacent room.

Suite, 2 Bedrooms, 2 Bathrooms

9.0 out of 10
Wonderful
(2 reviews)
  • 42 sq m
  • 2 bedrooms
  • City view
  • Sleeps 8
  • 1 King Bed and 2 Double Beds

View all photos for Studio, 1 King Bed, Non Smoking (Nonsuite)

Relax in a stylish room with a made bed, bedside table, and chair, offering a city view.

Studio, 1 King Bed, Non Smoking (Nonsuite)

9.2 out of 10
Wonderful
(17 reviews)
  • 42 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Double Beds (Top Floor)

Two single beds with white linens, a flat-screen TV, and a nightstand with a lamp.

Suite, 2 Double Beds (Top Floor)

9.2 out of 10
Wonderful
(75 reviews)
  • 42 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds

View all photos for Suite, 1 King Bed

Relax in comfort with a sofa set, dining area, and kitchenette, perfect for a convenient stay.

Suite, 1 King Bed

8.8 out of 10
Excellent
(200 reviews)
  • 42 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Studio, 2 Double Beds, Non Smoking (Nonsuite)

Two single beds with white linens, flat-screen TV, and a desk with a lamp.

Studio, 2 Double Beds, Non Smoking (Nonsuite)

9.0 out of 10
Wonderful
(37 reviews)
  • 33 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 2 Double Beds

Two single beds with white linens and wooden headboards, a flat-screen TV, and a bedside table with lamps.

Suite, 2 Double Beds

9.0 out of 10
Wonderful
(152 reviews)
  • 42 sq m
  • 1 bedroom
  • City view
  • Sleeps 5
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Pool View

Enjoy a serene view of the outdoor pool area from the comfort of your room.

Suite, 1 King Bed, Pool View

8.2 out of 10
Very good
(20 reviews)
  • 42 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Bathtub

Relax in this cozy space with a kitchenette, sofa, and round table.

Suite, 1 King Bed, Accessible, Bathtub

8.8 out of 10
Excellent
(6 reviews)
  • 42 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Pool View

Enjoy a serene view of the outdoor pool area from the comfort of your room.

Suite, 2 Double Beds, Pool View

8.6 out of 10
Excellent
(35 reviews)
  • 42 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds

View all photos for Presidential Suite, 1 King Bed

Relax in comfort with a large bed, bedside table, and city views through the window.

Presidential Suite, 1 King Bed

9.0 out of 10
Wonderful
(2 reviews)
  • 99 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Relax in this cozy space with a kitchenette, sofa, and round table.

Suite, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

9.6 out of 10
Exceptional
(7 reviews)
  • 42 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

Relax in this cozy space with a kitchenette, sofa, and round table.

Suite, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

9.6 out of 10
Exceptional
(17 reviews)
  • 42 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Roll-in Shower)

Relax in this cozy space with a kitchenette, sofa, and round table.

Suite, 1 King Bed, Accessible (Roll-in Shower)

10.0 out of 10
Exceptional
(3 reviews)
  • 42 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed (Top Floor)

Relax in a spacious room with a large bed, flat-screen TV, and a window offering a view of lush greenery.

Suite, 1 King Bed (Top Floor)

9.0 out of 10
Wonderful
(51 reviews)
  • 42 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Similar properties

Beach nearby, white sand, beach umbrellas, beach towels

Hampton Inn & Suites San Juan

  • Pool
  • Hot tub
  • Breakfast included
  • Free WiFi
4.6 out of 5, Wonderful, (2005)
The price is NZ$388
for 1 room
includes taxes & fees
18 Aug - 19 Aug
Hampton Inn & Suites San Juan

About the area

Carolina

With a stay at Embassy Suites by Hilton San Juan Hotel & Casino in Carolina (Isla Verde), you'll be a 1-minute drive from Isla Verde Beach and 7 minutes from Condado Beach. .This casino resort is 5.5 mi (8.9 km) from Plaza las Americas and 5.6 mi (9 km) from Puerto Rico Convention Center.
View more Resorts in San JuanOpens in a new window

What's nearby

  • Carolina Beach - 5 min walk - 0.5 km
  • Isla Verde Beach - 5 min walk - 0.5 km
  • Condado Beach - 8 min drive - 9.2 km
  • Puerto Rico Convention Center - 9 min drive - 9.2 km
  • Port of San Juan - 10 min drive - 10.9 km

Getting around

  • Hato Rey Station - 7 min drive
  • Luis Munoz Marin Intl. Airport (SJU) - 16 min drive

Restaurants

  • ‪Verace - ‬2 min walk
  • ‪Mi Casita Restaurant - ‬5 min walk
  • ‪Kintaro Sushi & Chinese Cuisine lsla Verde - ‬8 min walk
  • ‪24 Market Place - ‬5 min walk
  • ‪Burger King - ‬4 min walk

About this property

Embassy Suites by Hilton San Juan Hotel & Casino

Family-friendly resort with a casino and free breakfast
Embassy Suites by Hilton San Juan Hotel & Casino offers 313 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. 55-inch flat-screen televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Business-friendly amenities include complimentary weekday newspapers and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and in-room massages can be requested.

An outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include facials and body treatments.
Make yourself at home in one of the 313 air-conditioned rooms featuring refrigerators and microwaves. 55-inch flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include laptop-compatible safes and complimentary weekday newspapers, as well as phones with free local calls.
Relax and unwind with massages, body treatments, and facials. After enjoying recreational amenities such as an outdoor pool and a hot tub, a lucky night at the casino is the perfect end to the day. This resort also features complimentary wireless internet access, concierge services, and gift shops/newsstands.
Grab a bite to eat at El Patio, a restaurant which features a bar/lounge, or stay in and take advantage of the room service. Quench your thirst with your favorite drink at the poolside bar. A complimentary cooked-to-order breakfast is served on weekdays from 6:30 AM to 9:00 AM and on weekends from 7:30 AM to 10:00 AM.
Featured amenities include a 24-hour business center, express check-out, and complimentary newspapers in the lobby. Planning an event in Carolina? This resort has 12000 square feet (1115 square meters) of space consisting of conference space and meeting rooms. Self parking (subject to charges) is available onsite.
A complimentary cooked-to-order breakfast is served on weekdays between 6:30 AM and 9:00 AM and on weekends between 7:30 AM and 10:00 AM.
El Patio - This restaurant serves lunch and dinner. Guests can enjoy drinks at the bar.
Eterie - Onsite coffee shop. Open daily.
Coqui Pool Bar - This poolside bar serves lunch only. Open daily.
Room service is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Covered parking on site (USD 21.19 per night)
  • Covered valet parking on site (USD 26.76 per night)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free cooked-to-order breakfast available 6:30 AM to 9:00 AM on weekdays and 7:30 AM to 10:00 AM on weekends
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Couples/private dining

Restaurants on site

  • Coqui Pool Bar
  • El Patio
  • Eterie

Things to do

  • 114 slot machines
  • 24-hour gym
  • 6 gaming tables
  • Bingo
  • Casino (650 square foot of space)
  • Children's pool
  • Free bicycle rentals
  • Hot tub
  • Outdoor pool
  • Playground
  • TV in common areas
  • Water sports equipment

Family friendly

  • Children's pool
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 12,000 square feet of conference space
  • 24-hour business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Facials
  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in hallways (74 centimetre high)
  • Handrails in stairways (84 centimetre high)
  • Lift (107 centimetre wide door)
  • Phone accessibility kit
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (64 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 8 floors
  • Ballroom
  • Banquet hall
  • Built in 1996
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator
  • Room service

More

  • Air conditioning
  • Eco-friendly toiletries
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 45 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach loungers
  • Beach towels
  • In-room bottled water
  • Phone calls

We have included all charges provided to us by the property.

Optional extras

  • Covered self parking fee: USD 21.19 per night
  • Covered valet parking fee: USD 26.76 per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Embassy Suites Hotel & Casino
Embassy Suites Hotel & Casino San Juan
Embassy Suites San Juan
Embassy Suites Hilton San Juan Hotel & Casino Carolina
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Embassy Suites Hilton San Juan Hotel Casino
Embassy Suites Hilton Hotel Casino
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Embassy Suite San Juan Puerto Rico
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Embassy Suites Carolina
Embassy Suites Hilton San Juan Hotel & Casino
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Embassy Suites by Hilton San Juan Hotel & Casino Carolina
Embassy Suites by Hilton San Juan Hotel & Casino Resort Carolina

Embassy Suites by Hilton San Juan Hotel & Casino Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 2586 out of 3802 reviews
Rating 8 - Good. 761 out of 3802 reviews
Rating 6 - Okay. 248 out of 3802 reviews
Rating 4 - Poor. 105 out of 3802 reviews
Rating 2 - Terrible. 102 out of 3802 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Rosana, Waterbury

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel I have stayed at in San Juan PR I always travel here but this is the first time staying in this hotel I will definitely be back soon love the friendliness of staff the room the breakfast the pool everything was great !
Stayed 1 night in May 2025

10/10 Excellent

Miguel, Haines City

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super perfect for relaxing
Stayed 2 nights in May 2025

10/10 Excellent

Stefanee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2025

10/10 Excellent

HECTOR

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place little too expensive but nice and good location
Stayed 1 night in May 2025

10/10 Excellent

Kathy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything, the location, the free breakfast and two drinks at happy hour. Everything is walking distance and the staff was great.
Stayed 4 nights in Apr 2025

8/10 Good

miroslav

Stayed 1 night in May 2025

6/10 Okay

Pamela

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Housekeeping showed up twice out of 6 days, only once did we have the do not disturb sign on the door. We had to call for more toilet paper. The free breakfast was mediocre. But everyone was very friedly
Stayed 6 nights in Apr 2025

6/10 Okay

Zacarias

Travelled with family
Liked: Cleanliness, staff & service, room comfort

Americans with Disabilities (ADA) compliance

The hotel staff were exceptional, and their service made our stay enjoyable. However, as a hemiplegic disabled veteran, I must urgently address the Embassy Suites by Hilton San Juan Hotel & Casino's compliance with the Americans with Disabilities Act (ADA) regarding shower seat standards. These standards, which should support up to 250 pounds, were not met when my disabled uncle, a 95-year-old Korean War veteran weighing approximately 165 pounds, sat on the wall-anchored shower seat in our room. The seat detached from the wall, causing him to fall onto the shower floor (see attached picture). Another concern is the lack of a contingency plan for situations where the wall-anchored shower seat cannot be repaired or reinstalled. The hotel had no additional accessible rooms with roll-in showers and proper seating, which is understandable given the usual circumstances. Furthermore, they could not provide a portable shower chair. As a result, my uncle had to bathe using only a washcloth.
Stayed 2 nights in Apr 2025

8/10 Good

Jayson

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property is nice with minimal issues however staff can lag behind on requests
Stayed 3 nights in Apr 2025

10/10 Excellent

Kristofer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very helpful and friendly. The pool area is very clean and inviting. Fitness center and laundry room well kept.
Stayed 3 nights in Apr 2025

10/10 Excellent

Carlos

Stayed 3 nights in May 2025

10/10 Excellent

Antonio

Liked: Amenities, property conditions & facilities
Great friendly service
Stayed 4 nights in Apr 2025

2/10 Terrible

Lourdes

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
La recesionista muy estupida la Senora mayor pelo negro de Lentes mme Treato muy mal
Stayed 2 nights in May 2025

8/10 Good

Giselle

Stayed 4 nights in Apr 2025

10/10 Excellent

Kandiss

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was very clean and fresh and the staff were friendly and accommodating. We were able to check in early and get complimentary drinks during our stay. Great locations with many food options best the girl. 5 minutes from the airport!! for each night it's it stay
Stayed 2 nights in May 2025

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place
Stayed 2 nights in Apr 2025

6/10 Okay

Miguel

Liked: Cleanliness, staff & service
Needs better maintenance with outside landscape. Rooms need to be updated. This hotel used to be a more beautiful place to stay.
Stayed 4 nights in Apr 2025

10/10 Excellent

Melinda

Stayed 1 night in Apr 2025

10/10 Excellent

Melinda

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing stay, service and perks!
Stayed 4 nights in Apr 2025

4/10 Poor

Odessa

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
The only things I liked were the pool, hot tub and I had an EXCELLENT massage with J. She was very professional and knew what she was doing. The staff overall was rude and acted like we were bothering them by our presence. It was a couple of nice staff. And when you say good morning they don’t even respond, just stare. How rude. This property was too far away from everything. It’s ok for people with small kids and that just want to get in the pool. They advertise it as a regular casino, and it is not.They have 5 tables and about 25 slot machines. This was a birthday celebration for a friend and it wasTHE WORST property I have EVER stayed at. The carper in the room was stained as well as the furniture and housekeeping was a joke. You can tell they just looked around and saw what was out of place and fixed it. They changed the towels, and made the beds. No vacuuming or sanitizing involved. I purposely didn’t wipe the faucet off in the bathroom to see if they would do it, and they didn’t. I DO NOT RECOMMEND this property at all. Book somewhere else. I promise you I can’t see how this place is highly rated. The staff(not all but majority) is HORRIBLE!! Hilton should be ashamed to own this property. I can’t be the only one who feels this way. This was my first time in P.R. and it will more than likely be my last.
Stayed 3 nights in Apr 2025

10/10 Excellent

Jen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The perfect place to stay for us since it was close to the airport as we had a late night flight. Easy check in, nice room, and enjoyed the restaurant.
Stayed 1 night in Apr 2025

10/10 Excellent

Chaquita

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Property was very nice and well kept. Food options a plus. Happy hour was lovely. Will return
Stayed 3 nights in Apr 2025

8/10 Good

Natalia

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Very nice
Stayed 4 nights in Apr 2025

8/10 Good

Kelsie

Stayed 3 nights in Apr 2025

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025