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Embassy Suites by Hilton San Juan Hotel & Casino

3.5 star property

Photo gallery for Embassy Suites by Hilton San Juan Hotel & Casino

Children’s activities
Sports facility
Lobby
Exterior
Lobby

Reviews

9.0 out of 10
Wonderful

Popular amenities

Explore the area

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8000 Tartak Street, Carolina, 00979
  • Place, Carolina Beach
    ‪5 min walk‬
  • Place, Isla Verde Beach
    ‪5 min walk‬
  • Place, Balneario de Carolina
    ‪2 min drive‬
  • Airport, San Juan (SJU-Luis Munoz Marin Intl.)
    ‪3 min drive‬

Room options

View all photos for Suite, 1 King Bed (Top Floor)

In-room safe, laptop workspace, blackout curtains, soundproofing

Suite, 1 King Bed (Top Floor)

9.0 out of 10
Wonderful
(57 reviews)
  • 42 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Double Beds (Top Floor)

In-room safe, laptop workspace, blackout curtains, soundproofing

Suite, 2 Double Beds (Top Floor)

9.2 out of 10
Wonderful
(82 reviews)
  • 42 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds

View all photos for Suite, 2 Bedrooms, 2 Bathrooms

In-room safe, laptop workspace, blackout curtains, soundproofing

Suite, 2 Bedrooms, 2 Bathrooms

9.0 out of 10
Wonderful
(2 reviews)
  • 42 sq m
  • 2 bedrooms
  • City view
  • Sleeps 8
  • 1 King Bed and 2 Double Beds

View all photos for Suite, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

55-inch flat-screen TV with cable channels, TV

Suite, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

9.6 out of 10
Exceptional
(25 reviews)
  • 42 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Roll-in Shower)

55-inch flat-screen TV with cable channels, TV

Suite, 1 King Bed, Accessible (Roll-in Shower)

9.6 out of 10
Exceptional
(5 reviews)
  • 42 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed

Presidential Suite, 1 King Bed

Presidential Suite, 1 King Bed

9.0 out of 10
Wonderful
(2 reviews)
  • 99 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Studio, 2 Double Beds, Non Smoking (Nonsuite)

Studio, 2 Double Beds, Non Smoking (Nonsuite)

Studio, 2 Double Beds, Non Smoking (Nonsuite)

8.8 out of 10
Excellent
(40 reviews)
  • 33 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Studio, 1 King Bed, Non Smoking (Nonsuite)

Studio, 1 King Bed, Non Smoking (Nonsuite)

Studio, 1 King Bed, Non Smoking (Nonsuite)

9.0 out of 10
Wonderful
(18 reviews)
  • 42 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Pool View

In-room safe, laptop workspace, blackout curtains, soundproofing

Suite, 2 Double Beds, Pool View

8.6 out of 10
Excellent
(39 reviews)
  • 42 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Pool View

In-room safe, laptop workspace, blackout curtains, soundproofing

Suite, 1 King Bed, Pool View

8.2 out of 10
Very good
(22 reviews)
  • 42 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed

In-room safe, laptop workspace, blackout curtains, soundproofing

Suite, 1 King Bed

8.8 out of 10
Excellent
(223 reviews)
  • 42 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Double Beds

In-room safe, laptop workspace, blackout curtains, soundproofing

Suite, 2 Double Beds

9.0 out of 10
Wonderful
(161 reviews)
  • 42 sq m
  • 1 bedroom
  • City view
  • Sleeps 5
  • 2 Double Beds

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About the area

Carolina

With a stay at Embassy Suites by Hilton San Juan Hotel & Casino in Carolina (Isla Verde), you'll be a 3-minute drive from Isla Verde Beach and 7 minutes from Condado Beach. .This casino resort is 5.5 mi (8.9 km) from Plaza las Americas and 5.6 mi (9 km) from Puerto Rico Convention Center.
View more Resorts in San JuanOpens in a new window

What's nearby

  • Carolina Beach - 5 min walk - 0.5 km
  • Isla Verde Beach - 5 min walk - 0.5 km
  • Pine Grove Beach - 14 min walk - 1.2 km
  • Balneario de Carolina - 2 min drive - 2.4 km
  • Port of San Juan - 10 min drive - 10.9 km

Getting around

  • Hato Rey Station - 7 min drive
  • Luis Munoz Marin Intl. Airport (SJU) - 16 min drive

Restaurants

  • ‪Pizza City - ‬9 min walk
  • ‪Mi Casita Restaurant - ‬5 min walk
  • ‪La Cueva Del Mar - ‬2 min walk
  • ‪Wendy’s - ‬5 min walk
  • ‪Alelí Restaurant - ‬6 min walk

About this property

Embassy Suites by Hilton San Juan Hotel & Casino

Suburban resort with a casino and free breakfast
Embassy Suites by Hilton San Juan Hotel & Casino offers 313 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. 55-inch flat-screen televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Business-friendly amenities include complimentary weekday newspapers and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and in-room massages can be requested.

An outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include facials and body treatments.
Make yourself at home in one of the 313 air-conditioned rooms featuring refrigerators and microwaves. 55-inch flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include laptop-compatible safes and complimentary weekday newspapers, as well as phones with free local calls.
Relax and unwind with massages, body treatments, and facials. After enjoying recreational amenities such as an outdoor pool and a hot tub, a lucky night at the casino is the perfect end to the day. This resort also features complimentary wireless internet access, concierge services, and wedding services.
Grab a bite to eat at El Patio, a restaurant which features a bar/lounge, or stay in and take advantage of the room service. Quench your thirst with your favorite drink at the poolside bar. A complimentary cooked-to-order breakfast is served on weekdays from 6:30 AM to 9:00 AM and on weekends from 7:30 AM to 10:00 AM.
Featured amenities include a 24-hour business center, express check-out, and dry cleaning/laundry services. Planning an event in Carolina? This resort has 12000 square feet (1115 square meters) of space consisting of conference space and meeting rooms. Self parking (subject to charges) is available onsite.
A complimentary cooked-to-order breakfast is served on weekdays between 6:30 AM and 9:00 AM and on weekends between 7:30 AM and 10:00 AM.
El Patio - This restaurant serves lunch and dinner. Guests can enjoy drinks at the bar.
Eterie - Onsite coffee shop. Open daily.
Coqui Pool Bar - This poolside bar serves lunch only. Open daily.
Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Covered parking on site (USD 27.88 per night)
  • Covered valet parking on site (USD 33.45 per night)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free cooked-to-order breakfast available 6:30 AM to 9:00 AM on weekdays and 7:30 AM to 10:00 AM on weekends
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Couples/private dining

Restaurants on site

  • Coqui Pool Bar
  • El Patio
  • Eterie

Things to do

  • 114 slot machines
  • 24-hour gym
  • 6 gaming tables
  • Bingo
  • Casino (650 square foot of space)
  • Children's pool
  • Free bicycle rentals
  • Hot tub
  • Outdoor pool
  • Playground
  • TV in common areas
  • Water sports equipment

Family friendly

  • Children's pool
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 12,000 square feet of conference space
  • 24-hour business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Facials
  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in hallways (74 centimetre high)
  • Handrails in stairways (84 centimetre high)
  • Lift (107 centimetre wide door)
  • Phone accessibility kit
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (64 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 8 floors
  • Ballroom
  • Banquet hall
  • Built in 1996
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator
  • Room service

More

  • Air conditioning
  • Eco-friendly toiletries
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 49.95 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach loungers
  • Beach towels
  • In-room bottled water
  • Phone calls

We have included all charges provided to us by the property.

Optional extras

  • Covered self parking fee: USD 27.88 per night
  • Covered valet parking fee: USD 33.45 per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Embassy Suites Hotel & Casino
Embassy Suites Hotel & Casino San Juan
Embassy Suites San Juan
Embassy Suites Hilton San Juan Hotel & Casino Carolina
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Embassy Suite San Juan Puerto Rico
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Embassy Suites Carolina
Embassy Suites Hilton San Juan Hotel & Casino
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Embassy Suites by Hilton San Juan Hotel & Casino Resort
Embassy Suites by Hilton San Juan Hotel & Casino Carolina
Embassy Suites by Hilton San Juan Hotel & Casino Resort Carolina

Embassy Suites by Hilton San Juan Hotel & Casino Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 2917 out of 4297 reviews
Rating 8 - Good. 854 out of 4297 reviews
Rating 6 - Okay. 281 out of 4297 reviews
Rating 4 - Poor. 119 out of 4297 reviews
Rating 2 - Terrible. 126 out of 4297 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

JAZMYNE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay
Stayed 4 nights in Sep 2025

10/10 Excellent

Kathelynn

Stayed 3 nights in Sep 2025

4/10 Poor

Sylvia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This hotel is a tough recommendation. The staff is fantastic and a credit to the Embassy Suites brand. However, their excellent service is heavily overshadowed by the hotel's subpar cleanliness and constant crowds. If you value attentive staff and can overlook the worn-out facilities and long waits(breakfast buffet & happy hour)it might be a suitable option. For those who prioritize a clean, well-maintained hotel and a peaceful experience, it would be best to look elsewhere.
Stayed 4 nights in Jul 2025

2/10 Terrible

Stephanie

Stayed 1 night in Sep 2025

10/10 Excellent

Eva

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Business and family friendly oriented was excellent. The staff were awesome always receiving you with a smile and accommodating your every need especially the lady that takes your order for breakfast. I forgot to get her name and Jose from housekeeping and Alejandro. The only update needed is the sofa and chair in the suite need updating. The pool could have been more cleaner but it also could’ve been because it was raining on and off throughout the days I was there. The hotel is close to everything you could walk to the beach two minutes away. I felt very safe there no matter what time it was security is on point. The restaurant that’s in the hotel oh my gosh, the food is so delicious and the staff were great. I walked in maybe 20 minutes before closing and the young gentleman that was their as my waiter he was fabulous and very attentive, and if I didn’t mention it, the food was delicious.
Stayed 5 nights in Sep 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
*****
Stayed 3 nights in Aug 2025

10/10 Excellent

JENIFER, St THomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Sep 2025

10/10 Excellent

Avadene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was in abundance and amazing. I loved how close the walk was to the beach and there was good food at the hotel's restaurants and many restaurants also close to the property. I will definitely stay here again.
Stayed 4 nights in Aug 2025

10/10 Excellent

Leslie Adriana

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great place. I loved the pool and the omelettes for breakfast. Clean facility. The only thing I didn’t like was that we waited like 30 minutes to check in.
Stayed 4 nights in Aug 2025

6/10 Okay

HERIBERTO

Liked: Staff & service
Stayed 2 nights in Sep 2025

10/10 Excellent

Rafael

Stayed 3 nights in Sep 2025

10/10 Excellent

Javier

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2025

10/10 Excellent

Vikki

Stayed 3 nights in Sep 2025

10/10 Excellent

Allen

Travelled with family
Liked: Amenities
Everything was exceptional. The staff was amazing !
Stayed 3 nights in Sep 2025

10/10 Excellent

Gabrielle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We highly enjoyed our 3nt stay here! Location was super. Employees were all very welcoming and helpful. The 2hr evening cocktail reception was a welcomed surprise. I found the room, lobby and pool to be very clean and up to my standards. The free (but please tip!) beach chairs and umbrella set-up at the beach were the icing on the cake!! The quality of the included breakfast buffet does have room for improvement but served its purpose to get us fed so we could start out our day with full tummies. The casinos live entertainment was very enjoyable and the waitstaff were on point bringing beverages around. I would happily stay here again and recommend this location to friends and family.
Stayed 3 nights in Sep 2025

10/10 Excellent

JOHN

Stayed 5 nights in Aug 2025

10/10 Excellent

Zareida

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2025

6/10 Okay

Olga

Liked: Staff & service
Disliked: Property conditions & facilities
This building needs to be remodeled. Musty smell…..Old and antiquated.
Stayed 1 night in Sep 2025

10/10 Excellent

Ivette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2025

10/10 Excellent

azucena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean, love the fact you can close the door from the room so it can be quiet. Dosent matter how noisy it was out side you can sleep if noise is an issue for you. Love the free 2 drinks you get for every stay you have. The pool was nice and not to crowded will defenetly stay here again.
Stayed 3 nights in Sep 2025

10/10 Excellent

D'Nelle

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The multiple amenities on this property was mind blowing! Loved the convenience of having everything right at our finger tips! Felt like an all-inclusive resort.
Stayed 3 nights in Sep 2025

10/10 Excellent

Tonya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2025

8/10 Good

Jasmine

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Sep 2025

10/10 Excellent

Roberto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the staff especially Cesar at the Bar and Lounge, Wonderful person and knowledge of drinks.
Stayed 2 nights in Sep 2025

10/10 Excellent

Karina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2025