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Holiday Inn Express San Juan Condado by IHG

3.5 star property

Photo gallery for Holiday Inn Express San Juan Condado by IHG

Beach nearby, sun-loungers, beach umbrellas, beach towels
Outdoor pool, open 8:00 AM to 11:00 PM, pool loungers
Exterior
Interior
Standard Room, 2 Queen Beds

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Spa pool
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View map
1 Mariano Ramirez Bages, San Juan, 00907
  • Place, Atlantic Beach
    ‪3 min walk‬
  • Place, Casino del Mar at La Concha Resort
    ‪5 min walk‬
  • Place, Condado Beach
    ‪13 min walk‬
  • Airport, San Juan (SJU-Luis Munoz Marin Intl.)
    ‪10 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

8.8 out of 10
Excellent
(86 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Accessible

8.0 out of 10
Very good
(7 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 1 Queen Bed

8.8 out of 10
Excellent
(19 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

9.0 out of 10
Wonderful
(69 reviews)
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room

In-room safe, desk, laptop workspace, blackout curtains

Standard Room

8.6 out of 10
Excellent
(32 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 Single Bed

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About the area

San Juan

With a stay at Holiday Inn Express San Juan Condado by IHG in San Juan (Condado), you'll be within a 15-minute walk of Casino del Mar at La Concha Resort and Condado Beach. .This hotel is 2.4 mi (3.8 km) from Pan American Pier and 2.5 mi (4 km) from Puerto Rico Convention Center.

What's nearby

  • Parque La Ventana al Mar - 1 min walk - 0.2 km
  • Atlantic Beach - 3 min walk - 0.3 km
  • Casino del Mar at La Concha Resort - 5 min walk - 0.5 km
  • Condado Beach - 13 min walk - 1.1 km
  • Puerto Rico Convention Center - 4 min drive - 2.7 km

Getting around

  • Domenech Station - 7 min drive
  • Luis Munoz Marin Intl. Airport (SJU) - 27 min drive

Restaurants

  • ‪El Refrán - ‬5 min walk
  • ‪Kāne - ‬2 min walk
  • ‪Waffler Avenue - ‬3 min walk
  • ‪Tacos & Tequila - ‬4 min walk
  • ‪Stk - ‬2 min walk

About this property

Holiday Inn Express San Juan Condado by IHG

Hotel with an outdoor pool, 7-minute walk to Casino del Mar at La Concha Resort
Holiday Inn Express San Juan Condado by IHG offers 114 accommodations with safes and coffee/tea makers. 52-inch Smart televisions come with premium cable channels and Netflix. Refrigerators and microwaves are provided. Bathrooms include showers and hair dryers.

This San Juan hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

An outdoor pool and a hot tub are on site. Other recreational amenities include a 24-hour fitness center.
Make yourself at home in one of the 114 guestrooms featuring refrigerators and Smart televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature hair dryers and toothbrushes and toothpaste. Conveniences include safes and desks, as well as phones with free local calls.
Don't miss out on the many recreational opportunities, including an outdoor pool, a hot tub, and a 24-hour fitness center. Additional features at this hotel include complimentary wireless internet access, concierge services, and a vending machine.
A complimentary full breakfast is served daily from 6:30 AM to 10:00 AM.
Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk.
A complimentary full breakfast is served each morning between 6:30 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Valet parking on site (USD 33.45 per night; includes in/out privileges)
  • Limited on-site valet parking

Food and drink

  • Free full breakfast available daily 6:30 AM to 10:00 AM
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Hot tub
  • Outdoor pool

Family friendly

  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business centre

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • In a nature reserve
  • Outdoor furniture
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Front entrance ramp
  • Handrails in stairways (91 centimetre high)
  • Lift (91 centimetre wide door)
  • Pool hoist on site
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (91 centimetre high)

More

  • 1 building
  • 7 floors
  • Renovated entire property - December 2022
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 52-inch smart TV with premium cable channels
  • Hulu
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 20 per night
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 150.00 per accommodation, per stay
  • Resort fee: 20 percent of room rate
The resort fee includes:
  • Beach access
  • Beach loungers
  • Beach towels
  • Business center/computer access
  • Faxes
  • Fitness center access
  • In-room coffee
  • In-room safe
  • Newspaper
  • Phone calls
  • Pool access

We have included all charges provided to us by the property.

Optional extras

  • Valet parking fee: USD 33.45 per night (in/out privileges)
  • Rollaway bed fee: USD 20 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 8:00 AM to 11:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel San Juan Plaza
San Juan Plaza
San Juan Plaza Hotel
Holiday Inn Express San Juan Condado Hotel
Holiday Inn Express Condado Hotel
Holiday Inn Express San Juan Condado
Holiday Inn Express Condado
Holiday Inn Express San Juan Hotel San Juan
Holiday Inn San Juan
San Juan Holiday Inn
Holiday Inn Express Puerto Rico
Express Juan Condado By Ihg
Holiday Inn Express San Juan Condado
Holiday Inn Express San Juan Condado by IHG Hotel
Holiday Inn Express San Juan Condado an IHG Hotel
Holiday Inn Express San Juan Condado by IHG San Juan
Holiday Inn Express San Juan Condado by IHG Hotel San Juan

Holiday Inn Express San Juan Condado by IHG Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 565 out of 1001 reviews
Rating 8 - Good. 241 out of 1001 reviews
Rating 6 - Okay. 112 out of 1001 reviews
Rating 4 - Poor. 41 out of 1001 reviews
Rating 2 - Terrible. 42 out of 1001 reviews

8.8/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Sonia

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, staff friendly and helpful. Shout out to Tony who helped serve breakfast. He was amazing. He kept our water glasses filled. Encouraged us to try the freshly baked croissants and by far the best helper we have come across in hotels that offer this style breakfast.
Stayed 1 night in Nov 2025

10/10 Excellent

deb, novato

Stayed 4 nights in Oct 2025

6/10 Okay

Janak, Bradenton

Liked: Cleanliness
Yes
Stayed 1 night in Nov 2025

10/10 Excellent

james

Liked: Cleanliness, staff & service, amenities
Room was a little small but very nice and the bed was comfortable. Bathroom was very small but manageable.
Stayed 1 night in Oct 2025

10/10 Excellent

magalis

Stayed 1 night in Nov 2025

10/10 Excellent

Melvin

Liked: Cleanliness, staff & service, property conditions & facilities
Everythink is good love this place
Stayed 2 nights in Oct 2025

8/10 Good

marilyn

Travelled with family
Liked: Cleanliness, staff & service, amenities
Team beautiful people
Stayed 2 nights in Oct 2025

8/10 Good

Scott

Stayed 1 night in Oct 2025

8/10 Good

Kim

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 1 night in Oct 2025

10/10 Excellent

Matt

Stayed 2 nights in Oct 2025

10/10 Excellent

Villmarie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
very Clean room, Hotel on whole Very very clean,BreaKfast and attendant 5plus stars andhousekeeping5ast 5
Stayed 5 nights in Oct 2025

10/10 Excellent

Geoffrey

Liked: Cleanliness, amenities, property conditions & facilities
Staff were amazing room was clean
Stayed 2 nights in Oct 2025

10/10 Excellent

Bridget

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was good.
Stayed 2 nights in Oct 2025

10/10 Excellent

Marta

Travelled with group
Liked: Cleanliness, amenities
The place was immaculate. The staff was very courteous and friendly.the location is near everything the beach, old San Juan, restaurant and the casinos. We enjoy the stay
Stayed 2 nights in Oct 2025

8/10 Good

Erick

Stayed 5 nights in Oct 2025

8/10 Good

Jeanette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room, but would or been nice if we had at least 2 bottles of water on the fridge. breakfast was great. Did not use the hot tub.
Stayed 3 nights in Oct 2025

4/10 Poor

Stephen

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The staff was friendly, welcoming and very accommodating. The breakfast was wonderful and a great fresh variety. My Complaints was the staff on our floor (3rd floor) talking singing slamming doors and banging around as early as 7am it was all very unsettling. When we checked in I noticed the bed frame was corroding and rusted and there was water leaking on the room from the windowsill
Rusting bed frame
Water leaking in window sill
Rusted bed frame
Stayed 1 night in Oct 2025

4/10 Poor

Noella

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Our first issue was with the amenities. The pool was freezing cold. Alongside that, the "hot" tub was also cold- not sure what the issue was with that. The following morning we went to have the continental breakfast which was lacking in options and quality. The pancake maker was broken, which is something we always look forward to when we stay with Holiday Inn. We decided on the second morning to just go out to a restaurant for breakfast as we were very disappointed with the options. Another issue we had was the beach access which is included in the resort fee. We asked the front desk about how to get to the beach access point and were given verbal directions on how to get there and ended up trying to find it for 20-30 minutes after we had to give up and walk all the way back to our hotel to see if we could ask someone else for a better direction. The second worker we asked instructed us to scan a QR code which gave us exact GPS walking directions to the beach access point. Not sure why the first guy did not do that for us, as it could have saved us a good amount of time. When we finally found the beach access we were told we were not allowed to use an umbrella due to the “conditions” as the lady who was telling us this was sitting under an umbrella of her own. That was very irritating mostly because we were told we had free umbrella and chairs to use within the resort fee. The rooms and elevators were significantly smaller than we had expected. We will not be returning.
Stayed 2 nights in Oct 2025

8/10 Good

Alfred

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was nice, front desk hostess was awesome.
Stayed 1 night in Oct 2025

10/10 Excellent

Sheree

Stayed 4 nights in Oct 2025

10/10 Excellent

Terrence

Liked: Cleanliness, staff & service, property conditions & facilities
Good breakfast besides the pork and very clean
Stayed 3 nights in Oct 2025

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone who worked at this facility were friendly. Dennis greeted us in the morning and made sure we were taken care of. If something was wrong Dennis would follow up midday to make sure everything was taken care of. I really appreciated that.
Stayed 4 nights in Oct 2025

6/10 Okay

Arshea

Stayed 3 nights in Oct 2025

10/10 Excellent

PANNA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. Room was comfortable. Breakfast was good. I would stay again if visiting San Juan. Safe area to walk at night. Many options for dinner in walking distance.
Stayed 1 night in Oct 2025

8/10 Good

Kenneth

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Room 309: The television went "dark" every few minutes. The AC unit was pretty noisy.
Stayed 2 nights in Oct 2025