Holiday Inn Express San Juan Condado by IHG

3.5 star property

Room options

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

8.8 out of 10
Excellent
(83 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Accessible

8.0 out of 10
Very good
(7 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 1 Queen Bed

8.6 out of 10
Excellent
(18 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

9.0 out of 10
Wonderful
(67 reviews)
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room

In-room safe, desk, laptop workspace, blackout curtains

Standard Room

8.6 out of 10
Excellent
(32 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 Twin Bed

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About the area

San Juan

With a stay at Holiday Inn Express San Juan Condado by IHG in San Juan (Condado), you'll be within a 15-minute walk of Casino del Mar at La Concha Resort and Condado Beach. .This hotel is 2.4 mi (3.8 km) from Pan American Pier and 2.5 mi (4 km) from Puerto Rico Convention Center.

What's nearby

  • Parque La Ventana al Mar - 1 min walk - 0.2 km
  • Atlantic Beach - 3 min walk - 0.3 km
  • Casino del Mar at La Concha Resort - 5 min walk - 0.5 km
  • Condado Beach - 13 min walk - 1.1 km
  • Puerto Rico Convention Center - 4 min drive - 2.7 km

Getting around

  • Domenech Station - 7 min drive
  • Luis Munoz Marin Intl. Airport (SJU) - 27 min drive

Restaurants

  • ‪El Refrán - ‬5 min walk
  • ‪Kāne - ‬2 min walk
  • ‪Tacos & Tequila - ‬4 min walk
  • ‪Waffler Avenue - ‬3 min walk
  • ‪Stk - ‬2 min walk

About this property

Holiday Inn Express San Juan Condado by IHG

Hotel with free breakfast, 7-minute walk to Casino del Mar at La Concha Resort
Holiday Inn Express San Juan Condado by IHG offers 114 accommodations with safes and coffee/tea makers. 52-inch Smart televisions come with premium cable channels and Netflix. Refrigerators and microwaves are provided. Bathrooms include showers and hair dryers.

This San Juan hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

An outdoor pool and a hot tub are on site. Other recreational amenities include a 24-hour fitness center.
Make yourself at home in one of the 114 guestrooms featuring refrigerators and Smart televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature hair dryers and toothbrushes and toothpaste. Conveniences include safes and desks, as well as phones with free local calls.
Don't miss out on the many recreational opportunities, including an outdoor pool, a hot tub, and a 24-hour fitness center. Additional features at this hotel include complimentary wireless internet access, concierge services, and a vending machine.
A complimentary full breakfast is served daily from 6:30 AM to 10:00 AM.
Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk.
A complimentary full breakfast is served each morning between 6:30 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Valet parking on site (USD 33.45 per night; includes in/out privileges)

Food and drink

  • Free full breakfast available daily 6:30 AM to 10:00 AM
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Hot tub
  • Outdoor pool

Family friendly

  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business centre

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • In a nature reserve
  • Outdoor furniture
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Front entrance ramp
  • Handrails in stairways (91 centimetre high)
  • Lift (91 centimetre wide door)
  • Pool hoist on site
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (91 centimetre high)

More

  • 1 building
  • 7 floors
  • Renovated entire property - December 2022
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 52-inch smart TV with premium cable channels
  • Hulu
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 20 per night
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 150.00 per accommodation, per stay
  • Resort fee: 20 percent of room rate
The resort fee includes:
  • Beach access
  • Beach loungers
  • Beach towels
  • Business center/computer access
  • Faxes
  • Fitness center access
  • In-room coffee
  • In-room safe
  • Newspaper
  • Phone calls
  • Pool access

We have included all charges provided to us by the property.

Optional extras

  • Valet parking fee: USD 33.45 per night (in/out privileges)
  • Rollaway bed fee: USD 20 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 8:00 AM to 11:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel San Juan Plaza
San Juan Plaza
San Juan Plaza Hotel
Holiday Inn Express San Juan Condado Hotel
Holiday Inn Express Condado Hotel
Holiday Inn Express San Juan Condado
Holiday Inn Express Condado
Holiday Inn Express San Juan Hotel San Juan
Holiday Inn San Juan
San Juan Holiday Inn
Holiday Inn Express Puerto Rico
Express Juan Condado By Ihg
Holiday Inn Express San Juan Condado
Holiday Inn Express San Juan Condado by IHG Hotel
Holiday Inn Express San Juan Condado an IHG Hotel
Holiday Inn Express San Juan Condado by IHG San Juan
Holiday Inn Express San Juan Condado by IHG Hotel San Juan

Holiday Inn Express San Juan Condado by IHG Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 559 out of 1000 reviews
Rating 8 - Good. 235 out of 1000 reviews
Rating 6 - Okay. 115 out of 1000 reviews
Rating 4 - Poor. 44 out of 1000 reviews
Rating 2 - Terrible. 47 out of 1000 reviews

8.8/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2025

10/10 Excellent

Ruth, Wayne

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
All of the abiove. Front desk service was extremely excellent.. the gentleman in dining area supervises we a lil racist towards Blacks or Me. Other I e joyed everything.
Stayed 3 nights in Sep 2025

10/10 Excellent

Victor, Ocoee

Liked: Cleanliness, staff & service, property conditions & facilities
Bh da jjajdja
Stayed 1 night in Sep 2025

10/10 Excellent

Betzaida

Stayed 1 night in Sep 2025

10/10 Excellent

Anibal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurants, breakfast, location
Stayed 7 nights in Sep 2025

10/10 Excellent

Tamara

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great

Great stay and clean
Stayed 2 nights in Sep 2025

10/10 Excellent

JUAN Jr, Miami

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Very safe area and lots of places to walk to.
Stayed 2 nights in Sep 2025

10/10 Excellent

Adelina

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, good location, very good breakfast and very important for me it is very quiet at night. Thanks!
Stayed 2 nights in Sep 2025

2/10 Terrible

Luz E

Disliked: Cleanliness, staff & service, property conditions & facilities
Never going back
Stayed 2 nights in Sep 2025

8/10 Good

Caleb

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location. Theres was flooding on the street
Stayed 1 night in Aug 2025

10/10 Excellent

Jason

Stayed 6 nights in Aug 2025

6/10 Okay

Amelia

Business traveller

Mis informed a few times.

We were informed we'd get towels once arrived to the area at the beach. The gentleman at hotel guest service was beach . We were informed that the Holiday Inn , no longer provides towels on the beach location. So we had no towels :(
Stayed 3 nights in Aug 2025

10/10 Excellent

Kiara Marie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel
Stayed 4 nights in Aug 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

6/10 Okay

natalie

Stayed 7 nights in Aug 2025

10/10 Excellent

Jessica

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay with a family of 5 When I say this was the best hotel I've stayed at in a very long time. staff were excellent breakfast was great with a lot of different choices pool & jacuzzi were very clean! Will stay again!!!!!
Stayed 4 nights in Aug 2025

10/10 Excellent

daniel

Liked: Cleanliness, staff & service, property conditions & facilities
The first and second shift ladies receptionist were extremely kind and helpful. They when above and beyond to helpful .
Stayed 4 nights in Aug 2025

10/10 Excellent

Melissa

Stayed 3 nights in Aug 2025

10/10 Excellent

rosa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

6/10 Okay

Felix Angel

Liked: Cleanliness, staff & service
Stayed 6 nights in Aug 2025

6/10 Okay

Veronica

Travelled with family and small children
Disliked: Cleanliness, staff & service
Breakfast services was good. Front staff at check in was good but after the encounters with other front desk agents was so so. We only received room service once while we were there for 4 nights. We had to keep asking everyday for clean towels since our room wasn’t cleaned. We notified front desk and nothing was changed. There were not any laundry supplies to purchase on property so had to walk to a store to get some at the last minute. The toilet in the bathroom was clogged. The shower leaks out water even though the shower door is closed. The closet door was not screwed in properly so it couldn’t close properly. My family love staying here yearly for our family vacation but this year was not good at all.
Stayed 4 nights in Aug 2025

8/10 Good

Jamal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean, breakfast was decent , the staff were very helpful and accommodating, the pool was clean, one of the elevator was malfunctioning but worked, rooms were spotless after the daily house keeping. Overall a very pleasant experience and would stay again.
Stayed 10 nights in Jul 2025

10/10 Excellent

Bita

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was amazing, the staff were helpful and friendly, the breakfast was delicious and had lots of different options, the pool was well maintained and the rooms were kept very clean
Stayed 5 nights in Aug 2025

10/10 Excellent

Destinie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Holiday Inn is my go to anytime i’m in PR. Area is perfect, pool is decent, free breakfast and laundry. Staff is awesome.
Stayed 1 night in Aug 2025

10/10 Excellent

Yvette

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was very microwave food. But the entire Condado is like tha
Stayed 4 nights in Jul 2025