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The Condado Plaza Hotel

4.0 star property

Photo gallery for The Condado Plaza Hotel

2 outdoor pools, pool umbrellas, pool loungers
Aerial view
Poolside views, open selected days
Beach/ocean view
Exterior

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Breakfast available
  • Gym
  • Parking available

Explore the area

Map
999 Ashford Avenue, San Juan, 00907
  • Condado Beach
    ‪4 min walk‬
  • Casino del Mar at La Concha Resort
    ‪15 min walk‬
  • Distrito T-Mobile
    ‪17 min walk‬
  • San Juan (SJU-Luis Munoz Marin Intl.)
    ‪20 min drive‬

Room options

View all photos for Room, 1 King Bed, Accessible, Bathtub

Shower, eco-friendly toiletries, hair dryer, towels

Room, 1 King Bed, Accessible, Bathtub

  • 26 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 3 Bedrooms, Oceanfront (Penthouse)

Room, 3 Bedrooms, Oceanfront (Penthouse)

Room, 3 Bedrooms, Oceanfront (Penthouse)

  • 331 sq m
  • Ocean view
  • Sleeps 6
  • 2 King Beds and 2 Twin Beds

View all photos for Room, 2 Queen Beds, Accessible, Bathtub

Premium bedding, down duvets, in-room safe, iron/ironing board

Room, 2 Queen Beds, Accessible, Bathtub

  • 27 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Roll-in Shower)

Premium bedding, down duvets, in-room safe, iron/ironing board

Room, 1 King Bed, Accessible (Roll-in Shower)

  • 26 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Jetted Tub

Junior Suite, 1 King Bed, Jetted Tub

Junior Suite, 1 King Bed, Jetted Tub

  • 64 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed, Oceanfront

Deluxe Suite, 1 King Bed, Oceanfront | Living area

Deluxe Suite, 1 King Bed, Oceanfront

  • 100 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, View, Oceanfront

Premium bedding, down duvets, in-room safe, iron/ironing board

Room, 2 Queen Beds, View, Oceanfront

  • 36 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Balcony, Bay View

Room, 2 Queen Beds, Balcony, Bay View

Room, 2 Queen Beds, Balcony, Bay View

  • 27 sq m
  • Bay view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds

Premium bedding, down duvets, in-room safe, iron/ironing board

Deluxe Room, 2 Queen Beds

  • 36 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

  • 36 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, View, Oceanfront

Room, 1 King Bed, Oceanfront

Room, 1 King Bed, View, Oceanfront

  • 36 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony, Bay View

Premium bedding, down duvets, in-room safe, iron/ironing board

Room, 1 King Bed, Balcony, Bay View

  • 26 sq m
  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Oceanfront (Penthouse)

Suite, 1 King Bed, Oceanfront (Penthouse)

Suite, 1 King Bed, Oceanfront (Penthouse)

  • 111 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Balcony

Premium bedding, down duvets, in-room safe, iron/ironing board

Junior Suite, 1 King Bed, Balcony

  • 35 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Similar properties

Beach nearby, beach towels

Hilton Garden Inn San Juan Condado

  • Pool
  • Hot tub
  • Spa
  • Free WiFi
4.4 out of 5, Excellent, (769)
The price is NZ$581
for 1 room
includes taxes & fees
16 May - 17 May
Hilton Garden Inn San Juan Condado

About the area

San Juan

The Condado Plaza Hotel is centrally located in San Juan, a 4-minute walk from Condado Beach and 9 minutes by foot from Parque La Ventana al Mar. .This beach resort is 0.5 mi (0.9 km) from Luis Muñoz Rivera Park and 0.6 mi (1 km) from Third Millennium Park.
View more Resorts in San JuanOpens in a new window

What's nearby

  • Condado Beach - 4 min walk - 0.3 km
  • Casino del Mar at La Concha Resort - 15 min walk - 1.3 km
  • Distrito T-Mobile - 17 min walk - 1.5 km
  • Pan American Pier - 19 min walk - 1.6 km
  • Puerto Rico Convention Center - 3 min drive - 2.1 km

Getting around

  • Hato Rey Station - 5 min drive
  • Luis Munoz Marin Intl. Airport (SJU) - 20 min drive

Restaurants

  • ‪Starbucks - ‬2 min walk
  • ‪Havana Bar & Grill - ‬4 min walk
  • ‪Moon Bar at Condado Hotel Lobby - ‬2 min walk
  • ‪New Taste - ‬8 min walk
  • ‪Waikiki - ‬4 min walk

About this property

The Condado Plaza Hotel

On beach with 2 outdoor pools for sandy fun near Parque La Ventana al Mar
The Condado Plaza Hotel offers 332 accommodations with laptop-compatible safes and coffee/tea makers. Beds feature down comforters and premium bedding. 32-inch LCD televisions come with premium cable channels and pay movies.

Bathrooms include showers, complimentary toiletries, and hair dryers. Business-friendly amenities include phones along with free local calls (restrictions may apply). Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 332 guestrooms featuring refrigerators and LCD televisions. Your bed comes with down comforters and premium bedding. Cable television is provided for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.
Dip into one of the 2 outdoor swimming pools or enjoy other recreational amenities including a waterslide and a 24-hour fitness center. Additional amenities at this resort include concierge services, babysitting (surcharge), and gift shops/newsstands.
Grab a bite to eat at Cafe Caribe, one of the resort's many dining establishments, which include 2 restaurants and a coffee shop/cafe. Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. Full breakfasts are available daily from 6 AM to 11:00 AM for a fee.
Featured amenities include express check-out, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in San Juan? This resort has 6449 square feet (599 square meters) of space consisting of conference space and 2 meeting rooms. Self parking (subject to charges) is available onsite.
Full breakfasts are available for a surcharge and are served each morning between 6 AM and 11:00 AM.
Cafe Caribe - Overlooking the ocean, this restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.
Denny's - This diner specializes in American cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Open 24 hours. Open daily.
Starbucks - This coffee shop serves light fare only. Open daily.
Aqua Bar - This bar is located by the pool. Guests can enjoy drinks at the bar. Open select days.

Languages

English, Spanish

Property amenities

Parking and transport

  • Electric car charging station on site
  • Parking on site (USD 25.65 per night; includes in/out privileges)
  • Valet parking on site (USD 31.22 per night)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 6 AM to 11:00 AM for a fee: USD 7 to 24 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Aqua Bar
  • Cafe Caribe
  • Denny's
  • Starbucks

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Kayaking
  • Playground
  • Shopping
  • Snorkelling
  • Water sports equipment
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Free cot
  • Grocery/convenience store
  • In-room babysitting
  • In-room refrigerator
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2 meeting rooms
  • 6,449 square feet of conference space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the bay
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: USD 60.00
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 75
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 38.15 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness center access
  • WiFi access (may be limited)

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately USD 7 to 24 per person
  • Self parking fee: USD 25.65 per night (in/out privileges)
  • Valet parking fee: USD 31.22 per night
  • Early check-in fee: USD 60.00 (subject to availability)
  • Late check-out fee: USD 75 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Condado
Condado Hilton
Condado Hilton Plaza
Condado Plaza
Condado Plaza Hilton
Condado Plaza Hilton Hotel
Condado Plaza Hilton Hotel San Juan
Condado Plaza Hilton San Juan
Plaza Condado Hilton
Plaza Hilton Condado
Condado Plaza Hotel San Juan
Conrad San Juan Condado Plaza Hotel San Juan
San Juan Conrad
Condado Plaza Hilton Resort San Juan
Condado Plaza Hilton Resort
The Condado Plaza Hilton
The Condado Plaza Hotel Resort
The Condado Plaza Hotel San Juan
The Condado Plaza Hotel Resort San Juan

The Condado Plaza Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 473 out of 1121 reviews
Rating 8 - Good. 231 out of 1121 reviews
Rating 6 - Okay. 204 out of 1121 reviews
Rating 4 - Poor. 98 out of 1121 reviews
Rating 2 - Terrible. 115 out of 1121 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

John

Stayed 3 nights in Jan 2025

6/10 Okay

La Tanya

Liked: Cleanliness, staff & service
My stay was ok Property was pretty but furniture was old rusty . I had ocean view but the patio window was dirty ask serval times to clean it . Never got cleaned .
Bathroom mirror old and rusty
Lamp old and rusty
Patio window dirty with a some type of film on it . So my ocean view was not clear
Stayed 2 nights in Jan 2025

8/10 Good

john

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly. We liked the location. The rooms are dated and need an upgrade but I believe they are starting that now. Pool area was nice. We will go back when upgrading is done
Stayed 4 nights in Jan 2025

10/10 Excellent

Angel B, Sicklerville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff, friendly and very helpful
Stayed 5 nights in Jan 2025

4/10 Poor

Mark

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Hotel needs updating which I understanding is coming. No usb ports in room.
Stayed 5 nights in Jan 2025

2/10 Terrible

Erin

Disliked: Cleanliness

Filthy hotel

Dirtiest hotel ever! Out dates, dingy & disgusting. The pool was so gross, all the “lounge” chairs were in terrible shape, some broken. The hallways to the room was so sketchy. Worst customer service at front desk/phone & hotels.com was impossible to get in touch with. We couldn’t even stay here for our second night.
Stayed 1 night in Jan 2025

6/10 Okay

Ronisha

Disliked: Property conditions & facilities
Stayed 3 nights in Jan 2025

10/10 Excellent

Valeria

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Los bartenders en la piscina, la seguridad y los meseros en los restaurantes fueron muy amables. El restaurante Azahar superó nuestras expectativas, la comida es súper rica!
Stayed 2 nights in Jan 2025

8/10 Good

Troy

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 3 nights in Jan 2025

2/10 Terrible

Alexa

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Jan 2025

10/10 Excellent

Jhoan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2025

10/10 Excellent

James M

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

6/10 Okay

Luis

Travelled with family
Liked: Staff & service
Needs renovation. Only 1 elevator worked in the lobby. The beach view room ( which they charge more expensive ) is outdated. The chair inside the room had fungus. It’s the first vacation that I wanted to end. I left long before checkout time
Stayed 2 nights in Jan 2025

2/10 Terrible

Myrna

Travelled with family
The room was spacious and with a fantastic view. Melanie was attentive and helpful. However, the rest of the staff, including morning front desk staff, vale parking and housekeeping were rude and borderline hostile. We had locked the room with the security lock they provide, the housekeeper opened the door without knocking but was met with the security lock and was unable to enter. This took place at 10:30am when check out is 11. Emanuel from the vale staff refused to take my prepaid payment for parking, “stating you have to take that up with Expedia”- but parking wasn’t paid through Expedia. I proceeded to pay cash and he became upset asking me for a credit card, which I declined to use. Through this ordeal I remained cordial and professional hoping their attitudes would changed but it seemed to aggravate them more. In addition, the room was dirty, the TV was grainy and the AC wasn’t working to capacity- making the room humid at times. I won’t go back, it was an unsafe situation. Besides I’m a Hilton type of person, which is conveniently located across this hotel!!
Stayed 1 night in Jan 2025

10/10 Excellent

Cornelius

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 4 nights in Jan 2025

6/10 Okay

Cole

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Honest Hotel Review

I stayed at this hotel for one night before a cruise, and while there were positives, the experience didn’t meet my expectations—especially for nearly $400 a night. Check-In Experience: We arrived early, and while our room wasn’t ready, staff let us drop off our bags and explore. Shortly after, our room was ready, which we appreciated. Room Upgrade: We were upgraded to an ocean view balcony, a nice touch that enhanced the stay. Room and Cleanliness: The room fell short in cleanliness. The bathroom had hairs on the toilet seat, dingy grout in the shower, and sticky tile floors. It was uncomfortable and disappointing. Noise Levels: The walls were thin, and we heard noise from the hallway and nearby rooms. Heavy doors slammed loudly, and we were placed near someone coming and going frequently, which disrupted our sleep. To make matters worse, housekeeping woke us at 12:40 a.m. asking if we’d requested towels—which we hadn’t. Amenities and Location: The pool area and onsite amenities were great. The location was convenient for the cruise port, with plenty to do nearby. Overall Value: If cleanliness, soundproofing, and guest comfort were improved, this would be a perfect place to stay. For now, the price doesn’t match the experience.
Stayed 1 night in Jan 2025

10/10 Excellent

Celia M

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my stay here. Beautiful views of the ocean from my room. Hotel was close to many different restaurants. Loved the pools and the beach which is located right next door. Staff were super knowledgeable and friendly. Will definitely come back!
Stayed 3 nights in Dec 2024

10/10 Excellent

Joshua

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Pool area and poolbar were great. The beach area was wonderful as well. Wish the poolbar was open slightly later. Would definitely stay here again. Plenty of hot water in the shower.
Stayed 6 nights in Jan 2025

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service
Everything was excepcional.
Stayed 2 nights in Jan 2025

6/10 Okay

Paula Cristina, Clinton

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 5 nights in Jan 2025

6/10 Okay

Peter

Needs renovating. Overpriced. Under serviced. $35 a day for towels and chairs overpriced and limited in availability. No breakfast or complimentary coffee on site. Beach is public and crowded. Will stay elsewhere next time.
Stayed 5 nights in Jan 2025

10/10 Excellent

Ryan John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 5 nights in Jan 2025

2/10 Terrible

Kenneth

Business traveller, Travelled with partner
Disliked: Staff & service, amenities
I flew in from England. My room was not ready at check-in time and neither was it for several guests ahead of me. I was told by front desk that they could not give me any indication of when the room would be ready. When the customer before me asked for a manager he was told that there wasn’t one available. I wasted over an hour at the front desk. Finally spoke to a guest relations ‘manager’ who offered me a breakfast (as a diamond member I am already entitled to a free breakfast!) He also waived my resort fee but it appeared on my final bill. I messaged to ask for the resort fee to be removed and received a message saying that they would credit me only to be charged it again separately. I messaged again to deal with another incompetent member of staff called Kenneth who thought I was complementing their service! He didn’t even read the correspondence. When my room was finally ready I entered the room to find the cleaners cart in the room and a bunch of pennies in the cistern. Don’t stay at this poorly run Hilton hotel. The hotel beach is dirty and has public access so is crowded. A bunch of public came to use loungers even though they are supposed to be for hotel guests
Stayed 1 night in Jan 2025

10/10 Excellent

Odrys

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
loved the staff. super friendly and helpful. had a great time
Stayed 3 nights in Jan 2025

4/10 Poor

Erin

Disliked: Property conditions & facilities
Rooms were not as expected! Out dated & dirty
Stayed 1 night in Jan 2025