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The Condado Plaza Hotel

4.0 star property

Photo gallery for The Condado Plaza Hotel

2 outdoor pools, pool umbrellas, pool loungers
Exterior
Aerial view
Beach/ocean view
Coffee shop

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Breakfast available
  • Gym
  • Parking available

Explore the area

View map
999 Ashford Avenue, San Juan, 00907
  • Place, Condado Beach
    ‪1 min walk‬
  • Place, Casino del Mar at La Concha Resort
    ‪14 min walk‬
  • Place, Distrito T-Mobile
    ‪18 min walk‬
  • Airport, San Juan (SJU-Luis Munoz Marin Intl.)
    ‪11 min drive‬

Room options

View all photos for Room, 1 King Bed, Accessible, Bathtub

Shower, eco-friendly toiletries, hair dryer, towels

Room, 1 King Bed, Accessible, Bathtub

  • 26 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Bathtub

Premium bedding, down duvets, in-room safe, iron/ironing board

Room, 2 Queen Beds, Accessible, Bathtub

  • 27 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

8.0 out of 10
Very good
(27 reviews)
  • 36 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Oceanfront

Room, 1 King Bed, Oceanfront

Room, 1 King Bed, Oceanfront

7.8 out of 10
Good
(78 reviews)
  • 36 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Oceanfront (Penthouse)

Suite, 1 King Bed, Oceanfront (Penthouse)

Suite, 1 King Bed, Oceanfront (Penthouse)

7.0 out of 10
Good
(2 reviews)
  • 111 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Balcony

Premium bedding, down duvets, in-room safe, iron/ironing board

Junior Suite, 1 King Bed, Balcony

  • 35 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony, Bay View

Premium bedding, down duvets, in-room safe, iron/ironing board

Room, 1 King Bed, Balcony, Bay View

  • 26 sq m
  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-in Shower)

Premium bedding, down duvets, in-room safe, iron/ironing board

Room, 1 King Bed, Accessible (Roll-in Shower)

10.0 out of 10
Exceptional
(2 reviews)
  • 26 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Jetted Tub

Premium bedding, down duvets, in-room safe, iron/ironing board

Junior Suite, 1 King Bed, Jetted Tub

  • 64 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed, Oceanfront

Deluxe Suite, 1 King Bed, Oceanfront | Living area

Deluxe Suite, 1 King Bed, Oceanfront

  • 100 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds

Premium bedding, down duvets, in-room safe, iron/ironing board

Deluxe Room, 2 Queen Beds

7.4 out of 10
Good
(45 reviews)
  • 36 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Oceanfront

Premium bedding, down duvets, in-room safe, iron/ironing board

Room, 2 Queen Beds, Oceanfront

7.6 out of 10
Good
(65 reviews)
  • 36 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Balcony, Bay View

Room, 2 Queen Beds, Balcony, Bay View

Room, 2 Queen Beds, Balcony, Bay View

7.4 out of 10
Good
(3 reviews)
  • 27 sq m
  • Bay view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 3 Bedrooms, Oceanfront (Penthouse)

Premium bedding, down duvets, in-room safe, iron/ironing board

Room, 3 Bedrooms, Oceanfront (Penthouse)

  • 331 sq m
  • 3 bedrooms
  • Ocean view
  • Sleeps 6
  • 2 King Beds and 2 Twin Beds

Similar properties

Beach nearby, beach towels
Hilton Garden Inn San Juan Condado
  • Pool
  • Hot tub
  • Spa
  • Free WiFi
4.4 out of 5, Excellent, 1,168 reviews
The price is NZ$391
includes taxes & fees
17 Nov - 18 Nov
Hilton Garden Inn San Juan Condado

About the area

San Juan

The Condado Plaza Hotel is centrally located in San Juan, a 4-minute walk from Condado Beach and 9 minutes by foot from Parque La Ventana al Mar. .This beach resort is 0.5 mi (0.9 km) from Luis Muñoz Rivera Park and 0.6 mi (1 km) from Third Millennium Park.
View more Resorts in San JuanOpens in a new window

What's nearby

  • Condado Beach - 1 min walk - 0.2 km
  • Casino del Mar at La Concha Resort - 14 min walk - 1.2 km
  • Pan American Pier - 17 min walk - 1.5 km
  • Distrito T-Mobile - 18 min walk - 1.5 km
  • Puerto Rico Convention Center - 2 min drive - 1.9 km

Getting around

  • Hato Rey Station - 5 min drive
  • Luis Munoz Marin Intl. Airport (SJU) - 20 min drive

Restaurants

  • ‪Starbucks - ‬1 min walk
  • ‪Havana Bar & Grill - ‬4 min walk
  • ‪Lobby Moon Bar - ‬3 min walk
  • ‪Cafe Caribe - ‬2 min walk
  • ‪Fogo De Chao - ‬10 min walk

About this property

The Condado Plaza Hotel

Beach resort with 2 restaurants and 2 outdoor pools
The Condado Plaza Hotel offers 281 accommodations with laptop-compatible safes and coffee/tea makers. Beds feature down comforters and premium bedding. 32-inch LCD televisions come with premium cable channels and pay movies.

Bathrooms include showers, complimentary toiletries, and hair dryers. Business-friendly amenities include phones along with free local calls (restrictions may apply). Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 281 guestrooms featuring refrigerators and LCD televisions. Your bed comes with down comforters and premium bedding. Cable television is provided for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.
Dip into one of the 2 outdoor swimming pools or enjoy other recreational amenities including a waterslide and a 24-hour fitness center. Additional amenities at this resort include concierge services, babysitting (surcharge), and gift shops/newsstands.
Grab a bite to eat at one of the resort's many dining establishments, which include 2 restaurants and a coffee shop/cafe. Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. Full breakfasts are available daily from 6 AM to 11:00 AM for a fee.
Featured amenities include express check-out, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in San Juan? This resort has 6449 square feet (599 square meters) of space consisting of conference space and 2 meeting rooms. Self parking (subject to charges) is available onsite.
Full breakfasts are available for a surcharge and are served each morning between 6 AM and 11:00 AM.
The Condado Plaza Hotel has 2 restaurants on site.
Starbucks - This coffee shop serves light fare only. Open daily.
Aqua Bar - This bar is located by the pool. Guests can enjoy drinks at the bar. Open select days.

Property amenities

Parking and transport

  • Electric car charging station on site
  • Parking on site (USD 25.65 per night; includes in/out privileges)
  • Valet parking on site (USD 31.22 per night)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 6 AM to 11:00 AM for a fee: USD 7 to 25 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Aqua Bar
  • Starbucks

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Billiards/pool table
  • Children's pool
  • Kayaking
  • Playground
  • Shopping
  • Snorkelling
  • Water sports equipment
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Grocery/convenience store
  • In-room babysitting
  • In-room cot
  • In-room refrigerator
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2 meeting rooms
  • 6,449 square feet of conference space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the bay
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 10 floors
  • 100% renewable energy
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1963
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: USD 60.00
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 75
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 38.15 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness center access
  • WiFi access (may be limited)

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately USD 7 to 25 per person
  • Self parking fee: USD 25.65 per night (in/out privileges)
  • Valet parking fee: USD 31.22 per night
  • Early check-in fee: USD 60.00 (subject to availability)
  • Late check-out fee: USD 75 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Condado
Condado Hilton
Condado Hilton Plaza
Condado Plaza
Condado Plaza Hilton
Condado Plaza Hilton Hotel
Condado Plaza Hilton Hotel San Juan
Condado Plaza Hilton San Juan
Plaza Condado Hilton
Plaza Hilton Condado
Condado Plaza Hotel San Juan
Conrad San Juan Condado Plaza Hotel San Juan
San Juan Conrad
Condado Plaza Hilton Resort San Juan
Condado Plaza Hilton Resort
The Condado Plaza Hilton
The Condado Plaza Hotel Resort
The Condado Plaza Hotel San Juan
The Condado Plaza Hotel Resort San Juan

Reviews

The Condado Plaza Hotel Reviews

8.0

Very good

8.0/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness
Rating 10 - Excellent. 844 out of 1796 reviews
Rating 8 - Good. 369 out of 1796 reviews
Rating 6 - Okay. 310 out of 1796 reviews
Rating 4 - Poor. 130 out of 1796 reviews
Rating 2 - Terrible. 143 out of 1796 reviews

Reviews

2/10 Terrible

Jeremy Robert

Travelled with family
Disliked: Amenities
Air conditioning was bad went a whole week with out AC still didn’t work after that and instead of moving rooms the gave me and option if I wanted to stay with that room instead of just moving front desk workers gave wrong information management failed to follow up
Stayed 12 nights in Jul 2025

2/10 Terrible

Jerry

Disliked: Cleanliness, staff & service, property conditions & facilities
During my recent stay at The Condado Plaza Hotel, my guest and I encountered a series of issues that significantly impacted our experience. Upon check-in, we entered our assigned room to find the floor flooded due to a leak from the adjacent room. We were not offered a different room and had to move our luggage ourselves to prevent water damage. That same evening, after returning from dinner, we found ants scattered across the floor. The bed lacked a proper fitted sheet, which made it uncomfortable to sleep, and the air conditioning unit was extremely loud when operating. On the second day, we left the hotel at 8:30 a.m. for a scheduled excursion and returned around 6:00 p.m. While fresh towels had been placed in the room, the bed was not made, and other issues remained unaddressed. Several lighting fixtures, including the bedside lamps and the main backdrop lighting in the bedroom, were not functional. In addition, many of the TV channels were unavailable, and no explanation was provided. The room itself was dated and did not reflect the quality one would expect from a property in this price range. As part of our booking, we paid for daily breakfast throughout our three-night stay. However, the breakfast options were very limited. This visit was intended to be a special celebration for my birthday. While Puerto Rico itself was wonderful, the hotel experience fell far below expectations. Based on my stay, I would not recommend this property to other travelers.
Stayed 3 nights in Jul 2025

10/10 Excellent

dalisa

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Super friendly clean will go again
Stayed 3 nights in Jul 2025

8/10 Good

angelica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel es hermoso , lo único que no tenía servicio ala habitación , no desayuno. pero lo demás muy hermoso.
Stayed 3 nights in Aug 2025

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Jackson

Stayed 2 nights in Aug 2025

10/10 Excellent

MILENY

Liked: Cleanliness, staff & service
Stayed 6 nights in Jul 2025

10/10 Excellent

danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2025

6/10 Okay

Amanda

Stayed 7 nights in Jul 2025

6/10 Okay

Zorigt

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Staff doesnt address issues They say they will but they dont…. Sad to see a “Hilton” property to act in this manner
Stayed 4 nights in Jul 2025

10/10 Excellent

Michaela Magdalene

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel and exceptionally friendly staff.
Stayed 4 nights in Jun 2025

6/10 Okay

Patrick

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Lots of renovation going on , elevator out of commission etc
Stayed 4 nights in Jul 2025

4/10 Poor

Nia

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

2/10 Terrible

Shanta

Disliked: Cleanliness, staff & service, property conditions & facilities
This hotel double charged me and will not give me my money back and when I call they put me on hold then the phone mysteriously hangs up
Stayed 3 nights in Jul 2025

4/10 Poor

Keith J

Travelled with partner
Disliked: Amenities, property conditions & facilities
This hotel is very dirty. The elevator, hallways, and my room was filfthy. We had to go buy cleaning suppliies to clean our room and the bathroom. We asked the cleaning crew to clean our room one day and it was still dirty. This hotel needs major upgrades in the rooms, Definitely not worth the price.
Stayed 3 nights in Jul 2025

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

Kalisha S, Central Islip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property and kid friendly
Stayed 4 nights in Jul 2025

10/10 Excellent

Cyd Dalis

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bonito lugar frente al mar. Buen servicio.
Stayed 4 nights in Jul 2025

10/10 Excellent

Jose

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
They have a good beach.
Stayed 1 night in Aug 2025

6/10 Okay

Pamela

Travelled with family
Liked: Cleanliness, staff & service
Unfortunately, the water pressure in the bathroom sink in our room was horrible and took a long time for water to get warm or hot. Do not like refrigerator in bathroom. Rooms need to be upgraded. As for the staff, they were great. Restaurant closed for some reason.
Stayed 2 nights in Jul 2025

10/10 Excellent

JULIO

Liked: Cleanliness
Stayed 1 night in Aug 2025

8/10 Good

Taina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love staying at this hotel because my dad used to bring us here when we were kids, so I have a lot of great memories. Back in the 80s-90s, this was a true five star hotel. Nowadays, it's a little beaten up, no longer has a casino, and its restaurants have closed. But the pools are really nice and the ocean view rooms are lovely. Also, the Garden Inn that's on the lagoon side was part of the Condado Plaza - the only restaurants remaining are on that side.
Stayed 4 nights in Jul 2025

8/10 Good

Ana Hilda, Saint Charles

Liked: Cleanliness, staff & service, property conditions & facilities
La puerta de la Entrada del cuarto necesita reparacion.
Stayed 11 nights in Jul 2025

10/10 Excellent

EUNICE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful. Close to the beach. Staff were friendly and helpful.
Stayed 3 nights in Jul 2025

10/10 Excellent

Sandro, New York

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it would be coming back near everything food nightlife shopping…
Stayed 4 nights in Jul 2025