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The staff is incredibly nice and helpful. They immediately offer to help, change languages to match your language, and are appreciative of you being there.
Scott
Stayed 6 nights in Sep 2025
2/10 Terrible
jeff
18 Aug 2025
Disliked: Staff & service
Air Canada went on strike and I was not able to cancel my hotel reservations so now I lost all my money because Expedia and Four Seasons both did not care.
You will be hearing more from my Lawyer
Incredible hotel. Concierge was amazing and helped us book almost all our itinerary. They even went out to make purchases for us when we ran out of time. This is the place to stay if you’re going to Florence!
One of the best hotel stays I have experienced. Great restaurants, history and classic features. Yet great up to date gym and technology. How did they do this?
This hotel was renovated last year and is in immaculate condition. The room and staff are just wonderful. Room service and the restaurant are amazing. Don’t hesitate to choose this hotel for your stay.
This is a wonderful place to stay
A little off the beaten path so ended up with more ride sharing than otherwise needed but there is a shuttle that although doesn’t run often was used a couple of tines
Great facility and location. Usual European runaround about checking in even a minute before 3 PM. Dining options ridiculously expensive and no better that available local restaurants.