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Hyatt Ziva Los Cabos- All Inclusive

4.5 star property

Photo gallery for Hyatt Ziva Los Cabos- All Inclusive

Aerial view
Property video
Lobby sitting area
4 outdoor pools, a heated pool, pool cabanas (surcharge), pool umbrellas
40-inch LCD TV with satellite channels, TV, iPod dock

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa pool

Explore the area

View map
Paseo del Malecón l-5 D, San José del Cabo, BCS, 23405
  • Place, Plaza Mega Comercial Mexicana
    ‪5 min walk‬
  • Place, San Jose's Estuary and Bird Sanctuary
    ‪5 min walk‬
  • Place, Costa Azul Beach
    ‪16 min walk‬
  • Airport, San José del Cabo, Baja California Sur (SJD-Los Cabos Intl.)
    ‪16 min drive‬

Room options

Ocean View Master King

9.2 out of 10
Wonderful
(52 reviews)
  • Ocean view
  • 53 sq m
  • Sleeps 4
  • 1 King Bed

Ocean View Master Double

8.8 out of 10
Excellent
(65 reviews)
  • Ocean view
  • 53 sq m
  • Sleeps 4
  • 2 Double Beds

Club Ocean View One Bedroom Master Suite

9.6 out of 10
Exceptional
(8 reviews)
  • Ocean view
  • 105 sq m
  • Sleeps 4
  • 1 King Bed

Resort View Master King

9.0 out of 10
Wonderful
(31 reviews)
  • Resort view
  • 54 sq m
  • Sleeps 4
  • 1 King Bed

Resort View Master Double

8.6 out of 10
Excellent
(51 reviews)
  • Resort view
  • 53 sq m
  • Sleeps 4
  • 2 Double Beds

Club Deluxe Ocean Front Studio Suite

10.0 out of 10
Exceptional
(2 reviews)
  • Ocean view
  • 64 sq m
  • Sleeps 4
  • 1 King Bed

Club Ocean Front One Bedroom Master Suite

7.2 out of 10
Good
(5 reviews)
  • Ocean view
  • 109 sq m
  • Sleeps 4
  • 1 King Bed

Club Deluxe Ocean Front One Bedroom Suite

7.4 out of 10
Good
(8 reviews)
  • Ocean view
  • 76 sq m
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

Club Swim Up Master King

9.4 out of 10
Exceptional
(27 reviews)
  • 69 sq m
  • Sleeps 3
  • 1 King Bed

Club Swim Up Master Double

8.8 out of 10
Excellent
(17 reviews)
  • 70 sq m
  • Sleeps 4
  • 2 Double Beds

Club Ocean Front Two Bedroom Grand Master Suite

8.0 out of 10
Very good
(2 reviews)
  • Ocean view
  • 217 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Club One Bedroom Master Suite

  • Resort view
  • 106 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Deluxe Room, 2 Double Beds, Resort View

10.0 out of 10
Exceptional
(1 review)
  • Resort view
  • 58 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Deluxe Room, 1 King Bed, Ocean View

10.0 out of 10
Exceptional
(4 reviews)
  • Ocean view
  • 59 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Premium Suite, 1 Bedroom, Ocean View (Master, Club)

  • Ocean view
  • 118 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Deluxe Room, 1 King Bed, Resort View

10.0 out of 10
Exceptional
(1 review)
  • Resort view
  • 59 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Deluxe Suite, 1 Bedroom, Ocean View (Master ,Club)

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 73 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Deluxe Room, 2 Double Beds, Ocean View

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 58 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Room, 2 Double Beds, Oceanfront

8.0 out of 10
Very good
(1 review)
  • Resort view
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

Room, 1 King Bed, Oceanfront

  • Resort view
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 1 King Bed, Oceanfront (Master)

  • Resort view
  • 77 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 1 King Bed (Ocean Front)

  • Resort view
  • 48 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Presidential Suite

  • Ocean view
  • 196 sq m
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Similar properties

About the area

San José del Cabo

Located in San José del Cabo (Zona Hotelera), Hyatt Ziva Los Cabos- All Inclusive is within a 10-minute drive of Puerto Los Cabos and El Dorado Golf Club. .This beach property is 1.8 mi (2.8 km) from Costa Azul Beach and 3.8 mi (6.1 km) from Palmilla Beach.

What's nearby

  • Plaza Mega Comercial Mexicana - 5 min walk - 0.5 km
  • San Jose's Estuary and Bird Sanctuary - 5 min walk - 0.5 km
  • Punta Sur Golf Course - 10 min walk - 0.9 km
  • Playa Hotelera - 12 min walk - 1.1 km
  • Costa Azul Beach - 16 min walk - 1.4 km

Getting around

  • Los Cabos Intl. Airport (SJD) - 17 min drive

Restaurants

  • ‪Cortez Restaurant - ‬3 min walk
  • ‪Starbucks - ‬9 min walk
  • ‪Zafiro - ‬4 min walk
  • ‪Coffee House - ‬1 min walk
  • ‪La Hacienda - ‬3 min walk

About this property

Hyatt Ziva Los Cabos- All Inclusive

Hyatt Ziva Los Cabos- All Inclusive offers 591 air-conditioned accommodations, which are accessible via exterior corridors and feature free minibar items and laptop-compatible safes. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. 40-inch LCD televisions come with premium satellite channels.

Bathrooms include bathrobes, complimentary toiletries, and hair dryers. This San José del Cabo property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

4 outdoor swimming pools and 4 hot tubs are on site. Other recreational amenities include a complimentary water park, a sauna, and a fitness center.

Children under 12 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Zen Spa has 18 treatment rooms including rooms for couples and outdoor treatment areas. Services include sports massages, facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.
Make yourself at home in one of the 591 air-conditioned rooms featuring iPod docking stations and LCD televisions. Your pillowtop bed comes with down comforters and Egyptian cotton sheets. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms have complimentary toiletries and hair dryers.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 4 outdoor pools, 4 hot tubs, and a complimentary water park. Additional features at this Art Deco property include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Enjoy Italian cuisine at Farina & Olio, one of the property's 8 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 7 bars/lounges. A complimentary buffet breakfast is served daily from 7:00 AM to 11:30 AM.
Featured amenities include a computer station, express check-out, and dry cleaning/laundry services. Planning an event in San José del Cabo? This property has 35000 square feet (3252 square meters) of space consisting of a conference center and 18 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
A complimentary buffet breakfast is served each morning between 7:00 AM and 11:30 AM.
Farina & Olio - This beachfront fine-dining restaurant specializes in Italian cuisine and serves dinner only.
Bon Vivant - This fine-dining restaurant specializes in French cuisine and serves dinner only. Open select days.
Dozo - This restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
Hacienda Baja Grill - This restaurant specializes in Latin American cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.
La Plaza Buffet - Overlooking the garden, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Open daily.
24-hour room service is available.

All-inclusive details

All-inclusive room rates at Hyatt Ziva Los Cabos- All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service (limited menu)
In-room minibar (all beverages included)

Land activities

Fitness facilities

Entertainment

Onsite entertainment and activities
Onsite live performances

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free secured, covered self parking on site
  • Free secured, covered valet parking on site
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 7 bars/lounges
  • 8 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Bon Vivant
  • Dozo
  • Farina & Olio
  • Hacienda Baja Grill
  • La Plaza Buffet

Things to do

  • 4 hot tubs
  • 4 outdoor pools
  • Air hockey
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Concerts/live shows
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Heated pool
  • Karaoke
  • Piano
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Table tennis
  • Waterslide
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Grocery/convenience store
  • In-room babysitting
  • In-room cot
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 18 meeting rooms
  • Computer station
  • Conference centre (35,000 square foot of space)

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 18 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Spa open daily
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Accessible airport shuttle
  • Front entrance ramp
  • Grab bar in shower (79 centimetre high)
  • Hand-held showerhead
  • Height-adjustable showerhead
  • Lever door handles
  • Lift (130 centimetre wide door)
  • Magnifying mirror
  • Pool access ramp on site
  • Pool hoist on site
  • Tile flooring in room
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (130 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 3 buildings
  • 7 floors
  • Art Deco architecture
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Ballroom
  • Banquet hall
  • Built in 2009
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Lifeguards
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • Rooftop garden
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch LCD TV with premium satellite channels
  • IPod dock

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom
Information provided by the property may be translated using automated translation tools
Hyatt Ziva Los Cabos is currently undergoing renovations.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 4.60 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 250 per vehicle (roundtrip, maximum occupancy 6)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses a grey water recycling system
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

We should mention

Pool access available from 8:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property
Children under 12 years old are not allowed in the swimming pool without adult supervision

Property is also known as

Hyatt Cabos
Hyatt Los Cabos
Hyatt Los Cabos Ziva
Hyatt Ziva Los
Hyatt Ziva Los All Inclusive
Hyatt Ziva Los Cabos
Los Cabos Ziva
Ziva Hyatt
Ziva Los Cabos
Hyatt Ziva Los Cabos All Inclusive San Jose del Cabo
Hotel Hyatt Ziva Los Cabos- All Inclusive San Jose del Cabo
San Jose del Cabo Hyatt Ziva Los Cabos- All Inclusive Hotel
Hyatt Ziva Los Cabos- All Inclusive San Jose del Cabo
Hotel Hyatt Ziva Los Cabos- All Inclusive
Hyatt Ziva Los Cabos All Inclusive Hotel
Hyatt Ziva Los Cabos All Inclusive
Hyatt Ziva Los Cabos Inclusive
Hyatt Ziva Los Cabos All Inclusive All-inclusive property
Hyatt Ziva Los Cabos All Inclusive San Jose del Cabo
Hyatt Ziva Los Cabos- All Inclusive San Jose del Cabo
All-inclusive property Hyatt Ziva Los Cabos- All Inclusive
Hyatt Ziva Los Cabos All Inclusive
Hyatt Ziva Los Cabos Inclusive
Hyatt Ziva Los Cabos All Inclusive
Hyatt Ziva Los Cabos- All Inclusive San José del Cabo

Hyatt Ziva Los Cabos- All Inclusive Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1886 out of 2768 reviews
Rating 8 - Good. 478 out of 2768 reviews
Rating 6 - Okay. 200 out of 2768 reviews
Rating 4 - Poor. 94 out of 2768 reviews
Rating 2 - Terrible. 110 out of 2768 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

Reviews

8/10 Good

Gunjan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great property But lots of work and repairs around and lots of noise of construction all day long, some staff really great, some just don’t know what they doing

10/10 Excellent

Sonya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2025

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great relaxing time at Hyatt Ziva Cabo! The concierge service was great. Special thanks to Ricardo. Plenty of food options and the restaurants weren't too busy. Heading to the Ziva in Cancun and hope it'll be just as good!
Stayed 5 nights in Dec 2025

2/10 Terrible

Shirley

Stayed 4 nights in Dec 2025

8/10 Good

Carlie

Travelled with partner
Liked: Cleanliness, amenities
The staff are amazing! Everyone is super friendly and helpful. We had a good view in room 1521 of the ocean and all of the pools/lagoon. Food was actually pretty good for an all-inclusive! I was impressed. Drinks weren’t as impressive, but I don’t usually have high expectations when going to resorts. The older rooms are sort of outdated, but we didn’t spend much time in there so it didn't really bother us that much. The one thing we didn’t like was how loud the hallways were and how you could hear almost everything through the door. We had a big gap between the door and the floor I was worried a lizard would crawl in lol. And unfortunately we had a neighbor down the hall with a screaming infant who they seemed to just let scream cry in the hallway for several minutes at several different points of the day, throughout the entire week we were there. Sometimes even at 4 AM. You could also hear the room service carts being wheeled by as they are very noisy. Overall, we enjoyed our time there and would consider going back or staying at another location of this brand.
Stayed 7 nights in Dec 2025

10/10 Excellent

Mehnaz Singh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great experience with all-inclusive package. The food was amazing, restaurants were great with many options. Drinks had too much variety. 24 hour coffee bar open was another attraction that kept the lobby buzzing. The property had daily activities for adults and kids too which was amazing. Nightly Theater shows, dance performances, circus etc made our stay special.
Stayed 4 nights in Dec 2025

8/10 Good

Ruvimbo, Coquitlam

Liked: Cleanliness, staff & service, property conditions & facilities
Great laid back resort with beautiful views would definitely go back
Stayed 6 nights in Dec 2025

10/10 Excellent

Dinora A, Woodbridge

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were celebrating our 25th anniversary and this location was beyond perfect. The staff was amazing from bell boy Christian, Roberto. Ivan at the pool was super attentive he made sure we were taking care of. Gigi from the entertainment was excellent keeping the atmosphere percfect. Monserrat checking with us to make sure everything was okay with our stay. I didn't get to visit all of the restaurants but the ones that we did were amazing. The French restaurants had some lamb chops that were delicious i tried to go back the next day but it was closed on Saturday. The Italian Restaurant atmosphere was so romantic and Roberto was so thoughtful at the end of the dinner with the anniversary dessert, just perfect. The plaza for breakfasts was delicious, and their entire staff was extraordinary from the moment we arrive till we left. I wish i could remembered everyones name to give them all the credit they deserve. The ladies at the coffe shop so sweet as well. We received an bottle of champagne and chocolate covered strawberries in our upgraded room that had the million dollar view to the ocean I even got to see a whale from the room. Everything about this place was excellent . Cant wait to go back with my entire family in the summer.
Stayed 3 nights in Dec 2025

10/10 Excellent

Jerrid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic!
Stayed 5 nights in Dec 2025

10/10 Excellent

Ariana Joy Orduna

Stayed 3 nights in Dec 2025

10/10 Excellent

Mich

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Nice resort
Stayed 3 nights in Dec 2025

10/10 Excellent

Jose

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Todos de check in a check out muy amables. Sorprendentemente la comida en los restaurantes muy rica. Muy tipica, nada white wash. Todos siempre muy buena onda con disponibilidad a ayudar. Mi unica queja fue que nos tomo un dia encontrar el kids zone.
Stayed 3 nights in Dec 2025

6/10 Okay

Yolanda

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We travel to Cabo often and we were looking forward to staying at this hotel because we like to stay at the Hyatt hotels. We had great expectations for this hotel however it was disappointing. Our room was in a horrible location and it was extremely loud. All three nights we were there at the hotel had weddings, and at approximately one to three in the morning people would pass by our room, drunk, screaming, and start hitting our doorbell. The hotel manager did offer to move us on our second day, but it would’ve been such a hassle to pick up all our things and move for one more night. At the end of our day, they did offer to compensate us with one free night however we never received the voucher. I don’t think I’ve ever left a bad review for any Hyatt hotel but this hotel to me was very disappointing because we had high expectations and they normally have great customer service. We did not take our kids to this trip specifically because we wanted to rest and sleep in and we did none of that. We returned home more tired than when we left. We literally had no sleep.
Stayed 3 nights in Dec 2025

2/10 Terrible

Sorina

Stayed 3 nights in Sep 2025

2/10 Terrible

Ali

Travelled with family, Travelled with family and small children
Liked: Amenities
Disliked: Property conditions & facilities
The hotel states it has 24/7 room service, yes, but it takes over 3hours to get your food from the time you order it. 2 out of the 7 nights we were there our room wasn't cleaned. Now here comes the shocking part. I used the safe to put our passports & money in it and when we came back to the room the safe was open and there was money missing!!!!. I definitely will not be coming back to this hotel!!
Stayed 7 nights in Dec 2025

10/10 Excellent

Hang

Liked: Cleanliness, amenities, property conditions & facilities
Very good
Stayed 2 nights in Nov 2025

10/10 Excellent

Tai, Henderson

Travelled with group
Liked: Cleanliness, property conditions & facilities
Trinidad was our butler during our stay and made the whole trip 10 Stars

10/10 Excellent

Kwang

Stayed 4 nights in Nov 2025

10/10 Excellent

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved our 8 day stay there! Very family friendly, great food choices, clean resort, friendly staff, and amazing kids club. The kids club was the highlight; with Connie, Andy, Drea, and Nan spending so much time with our kid and doing so many great activities. We’d recommend the hotel simply for this amenity alone. They are the best, most friendly, and most caring people. My only complaint the entire trip was food safety. I got food poisoning on day 2, along with 3 others, at the hibachi grill. Unfortunately mine did not resolve the entire trip, so I could barely utilize the restaurants for the remainder of the trip. However my wife and son were unaffected and ate as much as they could!
Stayed 8 nights in Dec 2025

6/10 Okay

Adan J

Liked: Cleanliness
Stayed 6 nights in Dec 2025

10/10 Excellent

Adam

Liked: Cleanliness, amenities, property conditions & facilities
Amazing service, food and room view
Stayed 7 nights in Nov 2025

8/10 Good

Ria

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
the resort itself is sooo beautiful! Very well kept and was massive. Food wise a lot of options , not so much for those with dietary restrictions like vegetarians. As far as the restaurants , all of them except the hibachi one don’t need reservations . They were decent , not anything incredible. The pools are beautiful and there are quite a few spots you can truly relax in. Would come back again to relax .
Stayed 4 nights in Dec 2025

10/10 Excellent

Jiaming, Burlingame

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel with excellent food options. Friendly staff. Highly recommend.
Stayed 2 nights in Dec 2025

10/10 Excellent

Yvonne

Stayed 3 nights in Dec 2025

10/10 Excellent

Michael Anthony

Travelled with family and small children, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
staff was impeccable & excellent modern amenities
Stayed 4 nights in Dec 2025