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-clean room -little to no amenities -no room service

This resort has NO AMENITIES..NO HOT TUB, NO HEATED POOL. NO GYM NO ATHLETIC FACILITIES. NO ROOM SERVICE. NO BAR. NO SPA NO LOUNGERS ON THE BEACH. NOTHING!! I'm not sure how this can be called a resort as it's just a motel. This is worse than any Holiday Inn Express in Anytown USA. Yes, it is on the beach but that is its only redeeming quality. We endured our room flooding through the patio door, a fire alarm going off in the middle of the night, a door that wouldn't shut, a broken elevator that beeped all night, and no wifi for an entire day. They charge for basics like a lounger on the beach ($35/day), a resort fee every day ($45 plus taxes), and self parking ($25/day). I have no idea what the resort fee is for because there is no service here. The property is dated -- peeling paint on walls, cracked pool cement from a 1960s pool (tiny btw), and deck chairs used in its lobby. There is absolutely no cache or cool esthetic at all. Just dull, old, outdated, sad. I'm embarrassed for Maui in offering so little to people who come here with high hopes. As for the Maui Brewing Company restaurant on site, it is AWFUL. OVERPRICED AND TASTELESS.You need to drive away from whalers village to get anything worth eating. So really there is no food at this facility. In a nutshell, do not stay at this hotel. It is well past its prime and will disappoint you.

They have old, smelly and disgusting rooms, and they have a newly very modern section. Our first night was in “Hell” section. The smell of the old moldy air conditioner gave me a headache and I couldn’t sleep all night. The next day we were moved to the newer room, and it’s like “Heaven”

The staff was excellent and very friendly and helpful, especially the bell hop and valet. Our room was not nice, directly over the loading dock which was very noisy, we didn't pay for a view because we were only there one night but the bathroom lacked cleanliness, the soap dispenser in the shower didn't work. The bathroom in our room needed a deep cleaning or just a remodel.

The ocean view was amazing. The staff was very friendly and helpful. Overall the experience was very good. Would come back to this resort again.

Everything about the property was amazing. What wasn't was the experience due to the weather.