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Porta Hotel del Lago

3.5 star property

Photo gallery for Porta Hotel del Lago

Lake View Premium Room
Exterior
View from property
Banquet hall
Lake View Premium Room

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa pool
  • Spa
  • Pet-friendly
  • Parking included

Explore the area

View map
2a Avenida 06-17 Zona 2, Panajachel, Solola
  • Place, Lake Atitlán
    ‪3 min walk‬
  • Place, Casa Cakchiquel Arts Center
    ‪6 min walk‬
  • Place, Panajachel Municipal Market
    ‪18 min walk‬
  • Airport, Quetzaltenango (AAZ-Los Altos)
    ‪108 min drive‬

Room options

View all photos for Room Second Floor

Room Second Floor

Room Second Floor

9.4 out of 10
Exceptional
(3 reviews)
  • Mountain view
  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Lake View Room

Television

Lake View Room

10.0 out of 10
Exceptional
(1 review)
  • Mountain view
  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Lake View Premium Room

Lake View Premium Room | Lake view

Lake View Premium Room

8.0 out of 10
Very good
(4 reviews)
  • Mountain view
  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Garden Room

Garden Room

Garden Room

9.0 out of 10
Wonderful
(27 reviews)
  • Mountain view
  • 25 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Lake View Deluxe Room

Premium bedding, desk, blackout curtains, iron/ironing board

Lake View Deluxe Room

9.0 out of 10
Wonderful
(24 reviews)
  • Mountain view
  • 25 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

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About the area

Panajachel

When you stay at Porta Hotel del Lago in Panajachel, you'll be on a lake, within a 5-minute walk of Lake Atitlán and La Galeria. .This family-friendly hotel is 0.3 mi (0.5 km) from Azul Maya Archaeological Museum and 0.3 mi (0.6 km) from Casa Cakchiquel Arts Center.

What's nearby

  • Lake Atitlán - 3 min walk - 0.3 km
  • Casa Cakchiquel Arts Center - 6 min walk - 0.6 km
  • Azul Maya Archaeological Museum - 8 min walk - 0.7 km
  • Church of Saint Francis - 18 min walk - 1.5 km
  • Panajachel Municipal Market - 18 min walk - 1.5 km

Getting around

  • La Aurora Intl. Airport (GUA) - 179 min drive

Restaurants

  • ‪The Little Spoon - ‬5 min walk
  • ‪Restaurante El Cayuco - ‬2 min walk
  • ‪Delhi 6 - ‬7 min walk
  • ‪Restaurante El Atitlan - ‬5 min walk
  • ‪Guajimbos - ‬9 min walk

About this property

Porta Hotel del Lago

Porta Hotel del Lago offers 100 accommodations with coffee/tea makers and hair dryers. Rooms open to balconies. Beds feature premium bedding. Premium cable television is provided.

Bathrooms include showers and complimentary toiletries. Business-friendly amenities include desks and phones. Additionally, rooms include fans and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards. Renovation of all guestrooms was completed in October 2025.

An outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.
Make yourself at home in one of the 100 guestrooms. Rooms have private balconies. Cable television is provided for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.
Don't miss out on the many recreational opportunities, including an outdoor pool, a hot tub, and a sauna. This hotel also features complimentary wireless internet access, concierge services, and babysitting (surcharge).
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Relax with your favorite drink at the bar/lounge or the poolside bar. Cooked-to-order breakfasts are available daily from 7 AM to 10:30 AM for a fee.
Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. Planning an event in Panajachel? This hotel has 4725 square feet (439 square meters) of space consisting of a conference center and 4 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7 AM and 10:30 AM.
Porta Hotel del Lago has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily cooked-to-order breakfast available 7 AM to 10:30 AM for a fee: USD 12 to 20 for adults and USD 10 to 15 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • Children's pool
  • Gym
  • Hot tub
  • Outdoor pool
  • Sauna

Family friendly

  • Children's pool
  • In-room babysitting
  • In-room cot
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service

Business services

  • 4 meeting rooms
  • Conference centre (4,725 square foot of space)

Outdoors

  • Garden
  • On a lake
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift (95 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 5 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Living plant wall
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reception hall
  • Renovated guestrooms - October 2025
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Desk
  • Fan
  • Iron/ironing board on request
  • LED lighting
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 22 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
2 children, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 25.0 per night
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 7 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 12 to 20 for adults, and USD 10 to 15 for children
  • Airport shuttle fee: USD 200 per person (one-way)
  • Pet fee: USD 25 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Hotel Porta Lago
Lago Porta
Porta del Lago
Porta del Lago Panajachel
Porta Hotel
Porta Hotel del Lago
Porta Hotel del Lago Panajachel
Porta Hotel Del Lago Panajachel, Guatemala - Lake Atitlan
Porta Hotel Panajachel
Porta Hotel Lago Panajachel
Porta Hotel Lago
Porta Lago Panajachel
Porta Lago
Porta Hotel Del Lago Panajachel Guatemala - Lake Atitlan
Porta Hotel del Lago Hotel
Porta Hotel del Lago Panajachel
Porta Hotel del Lago Hotel Panajachel

Porta Hotel del Lago Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 604 out of 1005 reviews
Rating 8 - Good. 249 out of 1005 reviews
Rating 6 - Okay. 89 out of 1005 reviews
Rating 4 - Poor. 41 out of 1005 reviews
Rating 2 - Terrible. 22 out of 1005 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Frank

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean room, beautiful views and lovely pool area.
Stayed 2 nights in Jan 2026

8/10 Good

eugene, Glendale

Liked: Cleanliness, amenities, property conditions & facilities
Had a great view and the staff was Wonderful!!
Stayed 1 night in Jul 2025

10/10 Excellent

Carmen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location, amenities and staff.
Stayed 1 night in Jan 2026

10/10 Excellent

Anurag

Stayed 2 nights in Jan 2026

10/10 Excellent

Julissa

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The staff seemed courteous!
Stayed 1 night in Jan 2026

10/10 Excellent

Donald Arthur

Stayed 2 nights in Jan 2026

10/10 Excellent

Kaushal

Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms, amazing views, staff were very helpful
Stayed 1 night in Jan 2026

6/10 Okay

James

Liked: Cleanliness
Disliked: Staff & service, amenities
This is a mostly nice facility with obnoxious policies strictly enforced by a cold staff. At check-in, one gets recited a list of things not included in the room charge. Check out time is 11, earlier than any other place I've stayed in Central America. If you're not out by 11, I was told, I'd be charged $20/hour for time after that. The hotel owners know quite well that it's infeasible to do anything on the lake with confidence in returning in time to prepare to leave by 11. And they know that midday shuttles pickup at 12 or 12:30. I went to use the pool in the morning, but the water was freezing and bugs hadn't been skimmed off the top. The jacuzzi is not hot, not clean, not attractive. The concierge is not very helpful in planning an outing on the lake. My room was very nice, with a balcony overlooking the lake.
Stayed 1 night in Jan 2026

10/10 Excellent

dinora

Stayed 2 nights in Jan 2026

2/10 Terrible

Natalie

Stayed 2 nights in Jan 2026

2/10 Terrible

Carson

Travelled with partner
Disliked: Cleanliness, amenities
I hate giving places bad reviews but this is not a 4 star hotel. More like a 2 star without A/C. I read a review that said you could get a portable one we could not for some reason. Also says staff speaks English this was not the case for me with every staff member I talked to. Break fast is pricy for area but good. Gym was pretty weak. Pool is okay but pretty dirty. Not enough laying down pool chairs at all. The beds were very hard. The bathroom was great fresh and clean. There is no real hotub. You have to reserve it and it’s nasty.
Stayed 5 nights in Jan 2026

10/10 Excellent

Ricardo

Stayed 2 nights in Jan 2026

10/10 Excellent

Jon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was excellent
Stayed 2 nights in Jan 2026

10/10 Excellent

Alisha

Stayed 2 nights in Jan 2026

8/10 Good

Elvia

Very nice and comfortable
Stayed 2 nights in Jan 2026

10/10 Excellent

Wellington

Stayed 2 nights in Jan 2026

10/10 Excellent

Robert

Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms, excellent service and location.
Stayed 2 nights in Jan 2026

8/10 Good

Sergio

Stayed 2 nights in Jan 2026

8/10 Good

shirin

Stayed 3 nights in Jan 2026

10/10 Excellent

Leticia

Stayed 1 night in Jan 2026

8/10 Good

Gail E

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
beautiful view and peaceful gardens
Stayed 1 night in Jan 2026

10/10 Excellent

Julio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service
Stayed 2 nights in Jan 2026

4/10 Poor

Christian

Liked: Staff & service
Disliked: Cleanliness
I feel this hotel didnt hold up to its standard. It only has a portable ac The room smelled really bad, like a clogged shower drain. The smell didnt go away.
Stayed 3 nights in Jan 2026

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great Hotel and service
Stayed 6 nights in Dec 2025

8/10 Good

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities
The hotel is in a great location. The staff is welcoming and friendly.
Stayed 2 nights in Dec 2025