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Platino Hotel & Casino

3.0 star property

Photo gallery for Platino Hotel & Casino

Front of property – evening/night
Property grounds
Casino
Interior entrance
Minibar, in-room safe, blackout curtains, iron/ironing board

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Business services

Explore the area

View map
Av. Estrella Sadhala, frente a PUCMM, Plaza Platinium, Santiago de los Caballeros, 51031
  • Place, Monument to the Heroes of the Restoration
    ‪14 min walk‬
  • Place, Bella Terra Mall
    ‪4 min drive‬
  • Place, Catedral de Santiago
    ‪8 min drive‬
  • Airport, Santiago (STI-Cibao Intl.)
    ‪21 min drive‬

Room options

View all photos for Junior Suite

Junior Suite

Junior Suite

8.4 out of 10
Very good
(9 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Superior Room

Executive Superior Room

Executive Superior Room

8.6 out of 10
Excellent
(47 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Deluxe Room

Executive Deluxe Room

Executive Deluxe Room

8.8 out of 10
Excellent
(13 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite Deluxe

Junior Suite Deluxe

Junior Suite Deluxe

8.0 out of 10
Very good
(6 reviews)
  • Sleeps 4
  • 2 Queen Beds

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About the area

Santiago de los Caballeros

A stay at Platino Hotel & Casino places you in the heart of Santiago de los Caballeros, a 4-minute drive from Monument to the Heroes of the Restoration and 5 minutes from Centro Leon. .This casino hotel is 2.7 mi (4.3 km) from Catedral de Santiago and 2.9 mi (4.7 km) from Hermanos Patino Bridge.

What's nearby

  • Monument to the Heroes of the Restoration - 14 min walk - 1.2 km
  • Bella Terra Mall - 4 min drive - 2.1 km
  • Historic San Luis Fort Museum - 8 min drive - 2.8 km
  • Catedral de Santiago - 8 min drive - 2.2 km
  • Hermanos Patino Bridge - 9 min drive - 2.5 km

Getting around

  • Cibao Intl. Airport (STI) - 20 min drive

Restaurants

  • ‪Supermarcado Bravo Cafe - ‬14 min walk
  • ‪Square One - ‬3 min walk
  • ‪Café Santo Domingo - ‬11 min walk
  • ‪Caña Liquor Store - ‬4 min walk
  • ‪Becerro's bar - ‬3 min drive

About this property

Platino Hotel & Casino

Platino Hotel & Casino offers 91 air-conditioned accommodations with minibars and safes. LED televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Santiago de los Caballeros hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include complimentary bottled water and ceiling fans. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.

Make yourself at home in one of the 91 air-conditioned rooms featuring refrigerators and LED televisions. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include safes and minibars, as well as phones with free local calls.
Head straight for the casino, or wait for that lucky feeling while you enjoy one of the other recreational opportunities, such as a nightclub. This Colonial hotel also features complimentary wireless internet access, concierge services, and gift shops/newsstands. Guests who want to try their luck at the slots can hop on the complimentary casino shuttle.
For lunch or dinner, stop by BarRocko, a restaurant that specializes in international cuisine. Dining is also available at the coffee shop/cafe, and room service (during limited hours) is provided. Quench your thirst with your favorite drink at the bar/lounge. A complimentary continental breakfast is served daily from 7:00 AM to 10:00 AM.
Featured amenities include a 24-hour business center, limo/town car service, and complimentary newspapers in the lobby. Event facilities at this hotel consist of a conference center and a meeting room. For a surcharge, guests may use a roundtrip airport shuttle (available 24 hours) and a cruise ship terminal shuttle.
A complimentary continental breakfast is served each morning between 7:00 AM and 10:00 AM.
BarRocko - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Bus station shuttle (surcharge)
  • Free casino shuttle
  • Cruise terminal shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining
  • Private picnics

Restaurants on site

  • BarRocko

Things to do

  • 15 slot machines
  • 6 gaming tables
  • Casino
  • Concerts/live shows
  • Nightclub

Family friendly

  • In-room cot
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • Conference centre
  • Meeting room

Outdoors

  • Garden
  • Outdoor furniture
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 100% renewable energy
  • 4 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Colonial architecture
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LED TV with cable channels

Food and drink

  • Champagne service
  • Free bottled water
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Ceiling fan
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 1:00 PM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the cruise terminal and airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 20.0 per night
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Airport shuttle fee: USD 25 per vehicle (one-way, maximum occupancy 4)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 20.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses solar energy
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

This property does not have elevators
A car is not required for transportation to and from this property

Property is also known as

Platino Hotel Casino Santiago
Hotel Platino Santiago
Platino Santiago
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Platino Casino Santiago
Platino Casino
Platino Hotel Casino Santiago de los Caballeros
Platino Casino Santiago de los Caballeros
Hotel Platino
Platino Hotel Casino
Platino Hotel & Casino Hotel
Platino Hotel & Casino Santiago de los Caballeros
Platino Hotel & Casino Hotel Santiago de los Caballeros

Platino Hotel & Casino Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 544 out of 1002 reviews
Rating 8 - Good. 254 out of 1002 reviews
Rating 6 - Okay. 116 out of 1002 reviews
Rating 4 - Poor. 42 out of 1002 reviews
Rating 2 - Terrible. 46 out of 1002 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

Reviews

8/10 Good

Darrell

Liked: Cleanliness, property conditions & facilities
This place was very nice. A perfect spot, but the staff is really nosey.
Stayed 5 nights in Dec 2025

10/10 Excellent

Jocelyn

Liked: Property conditions & facilities
Stayed 1 night in Dec 2025

6/10 Okay

Jose

Stayed 1 night in Dec 2025

8/10 Good

Rolando

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast is included but its just basic, not great. Staff is very nice and polite
Stayed 1 night in Dec 2025

8/10 Good

Everett

Stayed 1 night in Aug 2025

10/10 Excellent

Dinorah

Stayed 1 night in Nov 2025

6/10 Okay

Yulissa Colon de Los

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was clean. But really small. At the room 307 At night time you can hear all the noise from outside. The music from the casino. I don't know the other room. The staff were friendly, the breakfast was good, the casino was perfect very clean not cigarette smell at the casino.
Stayed 3 nights in Nov 2025

8/10 Good

Miguel

Stayed 1 night in Nov 2025

10/10 Excellent

Gabriela E

Liked: Cleanliness, amenities, property conditions & facilities
Kind staff, great breakfast, and clean space; it is ideal for a night stay.
Stayed 1 night in Nov 2025

8/10 Good

Madele, Peabody

Stayed 1 night in Nov 2025

10/10 Excellent

pedro

Stayed 1 night in Nov 2025

10/10 Excellent

Julio

Stayed 1 night in Nov 2025

10/10 Excellent

Danna

Stayed 2 nights in Nov 2025

10/10 Excellent

Verlandine

Liked: Cleanliness, staff & service, property conditions & facilities
The property was super clean, the staff was super friendly
Stayed 1 night in Nov 2025

6/10 Okay

Marisol

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Allow early check in if room is available. We arrived early but were not allowed to check in until exactly 3pm. They could be a little more lenient. Weary traveler just wanted to get to the room and rest.
Stayed 1 night in Nov 2025

2/10 Terrible

George L, Mahopac

Disliked: Cleanliness, amenities, property conditions & facilities
Room was dirty, staff rude, unfriendly and unhelpful.
Stayed 1 night in Nov 2025

8/10 Good

Orlando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay!!
Stayed 1 night in Nov 2025

10/10 Excellent

Javier, alpharetta

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff is very helpful, from the parking, the front desk, the restaurant. The room is small but clean, enough for me and my wife. The bed and pillows were find and an extra blanket was available there at the room, there is also a safe in the room for valuables.
Stayed 1 night in Nov 2025

10/10 Excellent

Virginia

Stayed 2 nights in Nov 2025

2/10 Terrible

José Ángel

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Desayuno limitado muy sencillo
Stayed 1 night in Nov 2025

8/10 Good

Pedro

Stayed 1 night in Nov 2025

10/10 Excellent

Samuch

Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 3 nights in Nov 2025

10/10 Excellent

Rafael

Stayed 1 night in Nov 2025

10/10 Excellent

Wilson

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Yes, everything was great
Stayed 1 night in Nov 2025

6/10 Okay

HERNANDO

Business traveller
Disliked: Amenities
The security box was not working and noise near the room.
Stayed 1 night in Oct 2025