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Crowne Plaza Santo Domingo by IHG

5.0 star property

Photo gallery for Crowne Plaza Santo Domingo by IHG

Exterior
Outdoor pool, open 9:00 AM to 9:00 PM, pool umbrellas, pool loungers
Presidential Suite, 1 King Bed, Ocean View (Luxurious)
Point of interest
Restaurant

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa pool
  • Spa
  • Pet-friendly
  • Parking included
  • Free Wi-Fi

Explore the area

View map
Ave.George Washington 218, Santo Domingo, 2890
  • Place, Malecon
    ‪1 min walk‬
  • Place, Grand Casino Jaragua
    ‪5 min walk‬
  • Place, Guibia Beach
    ‪15 min walk‬
  • Airport, Santo Domingo (SDQ-Las Americas Intl.)
    ‪33 min drive‬

Room options

View all photos for Club Room, 1 King Bed (Club Floor)

Minibar, in-room safe, desk, blackout curtains

Club Room, 1 King Bed (Club Floor)

10.0 out of 10
Exceptional
(3 reviews)
  • Sea view
  • 33 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room

Minibar, in-room safe, desk, blackout curtains

Standard Room

8.4 out of 10
Very good
(9 reviews)
  • 17 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Premium Room, 1 King Bed

Minibar, in-room safe, desk, blackout curtains

Premium Room, 1 King Bed

9.0 out of 10
Wonderful
(20 reviews)
  • 33 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Minibar, in-room safe, desk, blackout curtains

Standard Room, 1 King Bed

  • 33 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Minibar, in-room safe, desk, blackout curtains

Standard Room, 2 Queen Beds

9.4 out of 10
Exceptional
(13 reviews)
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

9.6 out of 10
Exceptional
(5 reviews)
  • Ocean view
  • 58 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds

Minibar, in-room safe, desk, blackout curtains

Premium Room, 2 Queen Beds

8.0 out of 10
Very good
(4 reviews)
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 2 Queen Beds

Minibar, in-room safe, desk, blackout curtains

Premium Room, 2 Queen Beds

  • Sea view
  • 58 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room

Minibar, in-room safe, desk, blackout curtains

Premium Room

10.0 out of 10
Exceptional
(3 reviews)
  • Sea view
  • 34 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Presidential Suite, 1 King Bed, Ocean View (Luxurious)

Presidential Suite, 1 King Bed, Ocean View (Luxurious)

Presidential Suite, 1 King Bed, Ocean View (Luxurious)

  • Sea view
  • 175 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Club Suite, 1 King Bed (Luxurious, Club Floor)

Minibar, in-room safe, desk, blackout curtains

Club Suite, 1 King Bed (Luxurious, Club Floor)

9.4 out of 10
Exceptional
(3 reviews)
  • Sea view
  • 62 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Accessible (Accessible Bathtub)

Minibar, in-room safe, desk, blackout curtains

Premium Room, 1 King Bed, Accessible (Accessible Bathtub)

  • 58 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed (Accessible Bathtub)

Standard Room, 1 Queen Bed (Accessible Bathtub)

Standard Room, 1 Queen Bed (Accessible Bathtub)

  • 33 sq m
  • Sleeps 3
  • 1 Queen Bed

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About the area

Santo Domingo

With a stay at Crowne Plaza Santo Domingo by IHG, you'll be centrally located in Santo Domingo, steps from Malecon and within a 5-minute drive of Sambil Santo Domingo. .This casino hotel is 4.5 mi (7.2 km) from Blue Mall and 6.1 mi (9.9 km) from Assembly Hall of Jehovah's Witnesses.

What's nearby

  • Malecon - 1 min walk - 0.2 km
  • Grand Casino Jaragua - 5 min walk - 0.5 km
  • Guibia Beach - 15 min walk - 1.3 km
  • Calle El Conde - 16 min walk - 1.4 km
  • National Palace - 17 min walk - 1.5 km

Getting around

  • Amin Abel Station - 3 min drive
  • Las Americas Intl. Airport (SDQ) - 36 min drive

Restaurants

  • ‪Villar Hermanos - ‬5 min walk
  • ‪Hotel Napolitano - ‬7 min walk
  • ‪Café Boio - ‬11 min walk
  • ‪Terraza Napolitano - ‬8 min walk
  • ‪Cafeteria Clinica Abreu - ‬7 min walk

About this property

Crowne Plaza Santo Domingo by IHG

Luxury hotel with a full-service spa, steps from Malecon
Crowne Plaza Santo Domingo by IHG offers 196 air-conditioned accommodations with minibars and safes. 32-inch flat-screen televisions come with premium cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include showers, bathrobes, bidets, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

An outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a sauna and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include hot stone massages and body scrubs. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy.
Make yourself at home in one of the 196 air-conditioned rooms featuring refrigerators and minibars. 32-inch flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with showers feature bidets and hair dryers. Conveniences include phones, as well as safes and desks.
Relax at the full-service spa, where you can enjoy massages. After enjoying recreational amenities such as an outdoor pool and a hot tub, a lucky night at the casino is the perfect end to the day. This hotel also features complimentary wireless internet access, concierge services, and babysitting (surcharge).
Enjoy a meal at Nabu or snacks in the coffee shop/cafe. The hotel also offers 24-hour room service. Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. Buffet breakfasts are available for a fee.
Featured amenities include express check-in, express check-out, and complimentary newspapers in the lobby. Planning an event in Santo Domingo? This hotel has 33000 square feet (3066 square meters) of space consisting of a conference center and 15 meeting rooms. Free valet parking is available onsite.
Buffet breakfasts are available for a surcharge.
Nabu - Onsite restaurant.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee: USD 20 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Nabu

Things to do

  • 24-hour gym
  • Bicycle rentals
  • Casino
  • Children's pool
  • Full-service spa
  • Hot tub
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room
  • Tennis

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Free rollaway/extra bed
  • In-room cot
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Turndown service

Business services

  • 15 meeting rooms
  • Conference centre (33,000 square foot of space)
  • Coworking space

Outdoors

  • Barbecue grill
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Hot stone massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Front entrance ramp
  • Lift
  • Valet for wheelchair-equipped vehicles
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 15 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Free rollaway/extra bed

Bathroom

  • Bidet
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Electrical adapters
  • Iron/ironing board
  • LED lighting
  • Mobile key entry
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 64.00 per pet (varies based on length of stay), plus a deposit of USD 128.00 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 26 lbs per pet)
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 20 per person
  • Pet deposit: USD 128.00 per stay
  • Pet fee: USD 64.00 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 9:00 AM to 9:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Crowne Plaza Hotel Santo Domingo
Crowne Plaza Santo Domingo
Santo Domingo Crowne Plaza
Intercontinental Santo Domingo
Santo Domingo Intercontinental
Crowne Plaza Santo Domingo Hotel
Crowne Plaza Santo Domingo
Crowne Plaza Santo Domingo by IHG Hotel
Crowne Plaza Santo Domingo an IHG Hotel
Crowne Plaza Santo Domingo by IHG Santo Domingo
Crowne Plaza Santo Domingo by IHG Hotel Santo Domingo

Crowne Plaza Santo Domingo by IHG Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 577 out of 1001 reviews
Rating 8 - Good. 281 out of 1001 reviews
Rating 6 - Okay. 82 out of 1001 reviews
Rating 4 - Poor. 30 out of 1001 reviews
Rating 2 - Terrible. 31 out of 1001 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

6/10 Okay

HERLINDA ARACELY, SAN NICOLAS DE LOS GARZA

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
La compra incluía desayuno y no fue respetada nos la cobraron
Stayed 1 night in Oct 2025

8/10 Good

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is excellent and very friendly. Breakfast was great with different varieties on a daily basis. The only negative was the lounge bar bartender- not friendly, slow at his job, eating between preparing guest drinks, watching sports o TV.... Mind you there was 3 people at the bar already with drinks in end and it took him to prepare my single drink over 10 minutes. This was my only negative. Everything else was excellent 👌
Pool at night
Views from the room
Food
Stayed 1 night in Oct 2025

8/10 Good

Andrew

Liked: Cleanliness, property conditions & facilities, room comfort
Breakfast was good
Stayed 2 nights in Oct 2025

10/10 Excellent

Lorena

Travelled with family
Liked: Cleanliness, staff & service, amenities
Rooms were clean everyday and the housekeeper Rosalina did an excellent room
Stayed 5 nights in Oct 2025

10/10 Excellent

Matthew

Stayed 1 night in Oct 2025

10/10 Excellent

Joe

Stayed 2 nights in Oct 2025

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente hotel
Stayed 3 nights in Aug 2025

10/10 Excellent

melisha

Travelled with partner, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Habitacion limpio personal muy amable los la sra maria de housekeeping hace exlelente trabajo y muy amable y atenta Los meseros y cosinero del buffet del breakfast super amable y atentos los de frontdesk tambien muy amables y los de room service Me encanto mi estadia en el hotel
Stayed 7 nights in Sep 2025

10/10 Excellent

Louie, Lenexa

Stayed 4 nights in Aug 2025

10/10 Excellent

Yvette

Stayed 3 nights in Sep 2025

10/10 Excellent

Michael

Stayed 4 nights in Sep 2025

8/10 Good

Enrique

Stayed 4 nights in Aug 2025

10/10 Excellent

Erick

Stayed 3 nights in Aug 2025

10/10 Excellent

Erick

Stayed 1 night in Aug 2025

10/10 Excellent

Carlos

Stayed 3 nights in Aug 2025

10/10 Excellent

Michael

Stayed 3 nights in Jul 2025

10/10 Excellent

Daniel

Stayed 2 nights in Jul 2025

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything. Beginning with the front desk staff, very professional and friendly. The Bar, pool, Spa and wonderful lobby areas. This hotel is ny #1 option when planning my vacation.
Stayed 5 nights in Jul 2025

8/10 Good

hector

Liked: Cleanliness, property conditions & facilities
Good location, easy to move around santo domingo.
Stayed 4 nights in Jun 2025

10/10 Excellent

Carie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It’s nice and clean. And customer service is really good.
Stayed 3 nights in Jun 2025

10/10 Excellent

Markiss

Liked: Cleanliness, amenities, property conditions & facilities
Great place
Stayed 3 nights in Jun 2025

10/10 Excellent

Donald

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was on business the hotel was nice quiet and clean . I did not get the breakfest $45.00 way to expensive
Stayed 3 nights in Jun 2025

8/10 Good

Yasmín

Stayed 2 nights in May 2025

10/10 Excellent

antonio

Stayed 1 night in Apr 2025

4/10 Poor

Isaac

Liked: Cleanliness
Disliked: Staff & service
Stayed 3 nights in May 2025