2/10 Terrible
Brian
3 Nov 2025
Liked: Cleanliness
Disliked: Amenities
My stay was a disaster. The hotel was unstaffed - no reception, with key access through an app and no-one to speak to directly about any problems. And there was a problem! When I made the reservation, the photographs showed an apartment with a normal bed in a large room, along with a sofa in a living room area. There was a mention of a loft and I took this to be a top floor apartment, possibly with a sloping roof. What I got was an apartment where there was a bedroom area above the bathroom/shower area, with the bed only just fitting into this cramped area. Access to this was via an almost vertical metal ladder consisting of eight rungs. I'm 77 and with back problems. How was I expected to ascend and descend this ladder? Add to that the prostate problems of someone of my age resulting in several restroom visits each night and this was plain dangerous. I couldn't risk sleeping there, so I chose to use the sofa bed instead - except that it wasn't a sofa bed, but simply a sofa. I had three nights of extreme discomfort with resultant back pain. I used the app to contact Sonder but they had no alternative rooms. I pointed out that as they were part of the Marriott chain, I could surely be transferred to a nearby Marriott, but I was told that because I had booked through Hotels.com, they couldn't transfer me. This is by far my worst hotel experience ever and I will never stay in a Marriott hotel again.
Brian
Stayed 3 nights in Oct 2025