6/10 Okay
Kimberly
3 May 2025
Disliked: Staff & service, property conditions & facilities
UNFRIENDLY TO THE DISABLED
While driving across country I chose this resort for the beauty, and they mention the restaurants. Etc.
They need to be clear that not only are the restaurants separate from the hotel, but they do not have room service.
Important to those of us on major driving journeys. I wouldn’t have chosen this site had I known.
Plus, the bike themed restaurant- they were super hostile, simply put - ignorant - to federal laws regarding service dogs. It was awful. I had to explain the federal law and they still dug in. Really bad. Which is also against federal law.
Extreme PTSD is not a visible disability. It was bad. The worst I’ve ever experienced.
Besides that restaurant violating my rights which are protected by the American Disabilities Act, they’re also lessening the opportunity for the property to thrive.
Their incredibly insensitive behavior also reflects on this beautiful property and their business
Kimberly
Stayed 1 night in Apr 2025