Book Serowe hotels

Our check in was horrible. We booked the executive room a month before but when we got to the place we were told that the executive rooms are fully booked we will have to settle for standard room. Firstly, we booked executive room because of a reason, now we had to settle for a small bed horrible shower and not to mention that the standard room was not that clean. However, we were moved to the executive room the day after. When we asked about the refund for Friday night, they came up with stories and attitude .

The two rooms we booked were fine. However, we completed the booking on "hotels.com" and reserved one room with 2 twin beds, which we learned the hotel did not offer. It took us over 30 minutes to check-in, because the reception desk clerk was not able to verify that I prepaid the room. Also, the hotel offers two buildings on the property, and the restaurant and bar are located in separate buildings, which made dining and drinking difficult, and this arrangement should be improved. I was required to order food in one building, then walk to the other building to order beers. Regarding food, we ordered a family dinner and were surprised that the kitchen staff took almost 2 hours to prepare pizza's, salads and a chicken plate. A suggestion is that the kitchen staff be provided better training, to allow for quicker dining experience for patrons.