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The Crossways

Photo gallery for The Crossways

Restaurant
Deluxe Double Room, 1 King Bed with Sofa bed (Four Poster Bed)
Reception
Restaurant
Deluxe Suite | Private spa tub
Luxury
5.0 star property
8.8

Excellent

Luxury inn near Wells Cathedral

Located close to Wells Bishop's Palace, The Crossways provides free English breakfast, a terrace and laundry facilities. Stay connected with free in-room WiFi, and guests can find other amenities, such as a bar and a business centre.

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Business services

Explore the area

View map
Stocks Lane, North Wootton, Shepton Mallet, England, BA4 4EU
  • Place, Glastonbury Festival Site
    ‪6 min drive‬
  • Place, Wells Cathedral
    ‪12 min drive‬
  • Place, Cheddar Gorge
    ‪30 min drive‬
  • Airport, Bristol (BRS-Bristol Intl.)
    ‪41 min drive‬

Room options

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

9.6 out of 10
Exceptional
(20 reviews)
  • 19 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Deluxe Twin Room

Deluxe Twin Room

Deluxe Twin Room

8.0 out of 10
Very good
(4 reviews)
  • 19 sq m
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Double Room, 1 King Bed with Sofa bed (Four Poster Bed)

Deluxe Double Room, 1 King Bed with Sofa bed (Four Poster Bed)

Deluxe Double Room, 1 King Bed with Sofa bed (Four Poster Bed)

10.0 out of 10
Exceptional
(9 reviews)
  • 35 sq m
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Premier Double Room, Multiple Beds

Premier Double Room, Multiple Beds

Premier Double Room, Multiple Beds

10.0 out of 10
Exceptional
(3 reviews)
  • 33 sq m
  • Sleeps 5
  • 1 Queen Bed, 1 Single Sofa Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Deluxe Suite

A four-poster bed with a headboard, bedside tables with lamps, a bench, and artwork on the walls.

Deluxe Suite

  • 19 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Single Room

Deluxe Single Room

Deluxe Single Room

8.0 out of 10
Very good
(2 reviews)
  • 19 sq m
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Executive Double Room

Executive Double Room

Executive Double Room

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 3
  • 1 King Bed OR 2 Large Single Beds
  • Free Wi-Fi

View all photos for Deluxe Double Room, 1 King Bed with Sofa bed

Deluxe Double Room, 1 King Bed with Sofa bed

Deluxe Double Room, 1 King Bed with Sofa bed

9.6 out of 10
Exceptional
(4 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed
  • Free Wi-Fi

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About the area

Shepton Mallet

Located in Shepton Mallet, The Crossways is within a 15-minute drive of Wells Cathedral and Kilver Court. .This luxury inn is 4.1 mi (6.6 km) from Wells Bishop's Palace and 6 mi (9.6 km) from Glastonbury Tor.
View more Inns in Shepton MalletOpens in a new window

What's nearby

  • Glastonbury Festival Site - 6 min drive - 3.1 km
  • Wells Cathedral - 12 min drive - 7.1 km
  • Glastonbury Tor - 15 min drive - 12.1 km
  • Wookey Hole Caves - 23 min drive - 10.6 km
  • Cheddar Gorge - 30 min drive - 25.5 km

Getting around

  • Castle Cary Station - 16 min drive
  • Bristol International Airport (BRS) - 56 min drive

Restaurants

  • ‪The George Inn - ‬8 min drive
  • ‪Strangers with Coffee - ‬10 min drive
  • ‪Fosso Lounge - ‬11 min drive
  • ‪The Crown at Wells - ‬11 min drive
  • ‪Caffè Nero - ‬11 min drive

About this property

The Crossways

The Crossways offers 22 accommodations with hair dryers and complimentary toiletries. Flat-screen televisions are featured in guestrooms. This Shepton Mallet inn provides complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested. Cribs/infant beds (complimentary) are also available.
Stay in one of 22 guestrooms featuring flat-screen televisions. Complimentary wireless internet access is available to keep you connected. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include desks and electric kettles, and housekeeping is provided daily.
Take in the views from a terrace and make use of amenities such as complimentary wireless internet access and concierge services.
You can enjoy a meal at the restaurant serving the guests of The Crossways, or stop in at the snack bar/deli. Quench your thirst with your favorite drink at the bar/lounge. A complimentary English breakfast is served daily.
Featured amenities include a business center, express check-out, and luggage storage. This inn has 4 meeting rooms available for events. Free self parking is available onsite.
Guests are offered a complimentary English breakfast each morning.
The Crossways has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site self parking

Food and drink

  • Free English breakfast available daily
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Family friendly

  • In-room cot
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)

Business services

  • 4 meeting rooms
  • Business centre

Outdoors

  • Barbecue grill
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Electric kettle

More

  • Desk
  • Heating
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 10:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Express check-out available

Special check-in instructions

The front desk is open daily from 8:00 AM - 10:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of GBP 20.00 per accommodation, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets
Pets cannot be left unattended

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Pet fee: GBP 20.00 per accommodation, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

This property does not have elevators

Property is also known as

Crossways Inn Shepton Mallet
Crossways Shepton Mallet
Crossways Inn Wells
Crossways Inn
Crossways Wells
Crossways Inn Shepton Mallet
Crossways Shepton Mallet
Inn The Crossways Shepton Mallet
Shepton Mallet The Crossways Inn
The Crossways Shepton Mallet
Crossways Inn
Crossways
Inn The Crossways
The Crossways Inn
The Crossways Inn
The Crossways Shepton Mallet
The Crossways Inn Shepton Mallet

The Crossways Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 289 out of 512 reviews
Rating 8 - Good. 152 out of 512 reviews
Rating 6 - Okay. 45 out of 512 reviews
Rating 4 - Poor. 15 out of 512 reviews
Rating 2 - Terrible. 11 out of 512 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Brigitte

Travelled with family
Liked: Cleanliness, staff & service, amenities
Very friendly staff; clean, spacious, comfy executive room; comfy and welcoming bar/lounge area; very quiet location; first class food.
Stayed 2 nights in Jan 2026

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities
Lovely large bedrooms and spotlessly clean. I didn’t eat at hotel but husband and children said food in evening was average but a nice breakfast with lots of choice.
Stayed 1 night in Dec 2025

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, amenities
Second stay at this lovely hotel. Spotless room with everything you could need. Food fabulous, excellent portions and really nice and tasty. Staff kind and helpful 😊 Many thanks
Stayed 1 night in Nov 2025

10/10 Excellent

Jeremy, Berkhamsted

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The Crossways is a lovely, privately owned hotel with attentive staff, good food and great EV car charging
Stayed 1 night in Nov 2025

10/10 Excellent

Natalie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay, breakfast included and was lovely, room was lovely and cosy
Stayed 1 night in Oct 2025

10/10 Excellent

Liam

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic as always. Great food, great room, great service.
Stayed 1 night in Oct 2025

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service
Comfortable breakfast excellent pleasant staff. I would book afain
Stayed 1 night in Oct 2025

8/10 Good

Stefan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bar had lots of choice. Room overall was clean, although the bin hasn't been emptied.The bed was comfy and the shower Easy and safe parking
Stayed 4 nights in Sep 2025

8/10 Good

Stefan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bar had lots of choices. The room was clean, although the bin hasn't been emptied. Comfy bed and a good working shower and bathroom. Very friendly staff. Breakfast could do with fresh fruit, most is out of tins.
Stayed 1 night in Oct 2025

6/10 Okay

NAssreddine

Stayed 2 nights in Aug 2025

10/10 Excellent

paul

Stayed 1 night in Sep 2025

10/10 Excellent

Lisa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect!

A beautiful clean hotel in the middle of nowhere which made it even better! Travelled down for a wedding at Pennard Farm and didnt know what to expect but a really lovely place. Staff were really friendly and welcoming and breakfast was beautiful. A truly pleasant stay.
Stayed 1 night in Aug 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb Friendly Hotel with excellent staff and great food
Stayed 1 night in Aug 2025

10/10 Excellent

Heather

Stayed 6 nights in Jul 2025

8/10 Good

Alison

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Harrison

Stayed 1 night in Aug 2025

10/10 Excellent

Stephen

Stayed 1 night in Aug 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The food was delicious and the staff went out of their way to meet our needs and make our stay as comfortable as possible. The cleaning staff were very helpful and friendly, as were all the staff. This was our first visit but it certainly won't be our last. Thank you all very much.
Stayed 7 nights in Jul 2025

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Goid

Just had breakfast, cooked to order, well presented and tasty
Stayed 5 nights in Jul 2025

8/10 Good

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very good but could be a little better

First, the good: excellent value for a 5* hotel in this area. Room was fine, service was excellent. Breakfast was very good. The service provided at reception (Prashant) and he came and fixed the TV which was, initially, not working. Similarly service at breakfast (Anaiya & Max) was also excellent and friendly. Both groups couldn't do enough to help. Next, the could do better: signposting from car park to reception could be clearer (I walked all round the building dragging my suitcase). Washbasin would not empty, so I left it full each day - although emptied, it was not fixed during my 6 night stay. Would I come again ? YES
Double Bedroom
Ensuite bathroom
Stayed 6 nights in Jul 2025

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Crossways is a gem of a hotel with wonderful views of Glastonbury Tor and the surrounding countryside. The beds are comfortable and Internet access is very good. Everywhere is very clean and the staff are generally very good. There was just one morning when the staff lost track of who still needed to order their breakfasts. Talking of tracks the road to the hotel from Pilton is single track but it is worth the care needed to get there.
Stayed 6 nights in Jul 2025

8/10 Good

Heather

Stayed 2 nights in Jul 2025

6/10 Okay

Trevor

Stayed 4 nights in Jul 2025

8/10 Good

Andres, Doral

Travelled with group
Liked: Cleanliness, property conditions & facilities
Comfortable and nice place. Food was very average to low quality. Everything else was very nice.
Stayed 1 night in Jun 2025

8/10 Good

Rupert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The crossways

An interesting hotel in the middle of the somerset levels. friendly staff and good food
Stayed 1 night in Apr 2025