10/10 Excellent
Jane
14 Jun 2025
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
FAB Hotel - great Customer Service!
We had a fantastic stay at the Waterfront Hotel. It is very central in Sliema and is a short distance to the ferry which gives access to Valletta in 5 minutes. I could not fault my stay at this hotel. We had a seafront room and the views were spectacular. The staff are so attentive and could not do enough for you. A special thanks to Anu who was such a nice girl and always took time to speak with a lot of the guests. The food was delicious with a good selection and even though it was a buffet breakfast if you ever asked the staff for anything they would go and get it for you. A lot of hotels would have directed you to get it yourself. That is good customer service. A lot of nice touches, like Barista making a range of coffees, Fresh orange machine and small trays to carry things (sounds like a small thing but when you are trying to carry teapots, plates and glasses it made it so much easier and you didn't have to keep going back to pick up things! This holiday was a 60th Birthday treat for me and I was met with balloons and a beautiful cake when I checked into my room, such a lovely touch. I will definitely be back and would have no hesitation recommending them. I booked this hotel through Hotels.com and because I am now a Gold member I received 25% of Food & Beverages on one occasion. All in all from booking to staying everything was seamless.
Jane
Stayed 7 nights in Jun 2025