8/10 Good
Ayelet
Travelled with family
26 Apr 2025
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely spa hotel
We had a lovely stay for 2 nights over Easter weekend.
Positives- we had a one year old, cot was provided on our room ready. Plenty of space. Each fridge in the room has two bottles ready to top up water or milk, both available from dispensers on each floor which I loved.
Staff were all lovely and helpful.
There’s a restaurant and a pub so we ate in each for dinners.
Pool is lovely and warm. Children hours are only up until 11am and between 3-7pm. Didn’t bother us but a little annoying when you have to leave the pool.
Had a lovely massage at the spa but expensive.
My mother in law was struggling with mobility and they lent her a wheelchair.
Negatives - lifts broke that weekend before we’d arrive.
I’d requested 2 rooms close to the lift, one due to mobility and the other due to having a baby. They had allocated us growing floor but not my in laws so we had to swap with them meaning carrying a buggy up and down the stairs. Appreciate it can happen but extremely frustrating and made the weekend difficult.
Also as of February there’s now a charge of £15pp or £30 per family to use spa for 48 hours. The hotel agreed to waive this as we’d booked in January but we should have been made aware and we’re not until the day of the trip by email.
Also received way too many emails from the hotel in the run up.
Breakfast was ok but felt could have had more choice. No salads or cheeses, no hash browns, mushrooms tasteless.
Overall would definitely go back as was a lovely venue
Ayelet
Stayed 2 nights in Apr 2025