2/10 Terrible
Dana
Travelled with family
22 Sept 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We actually left the hotel and did not stay the night. A combination of a very peculiar smell pervasive not only in the common spaces and our room. The room was tiny, smelly and ill equipped -There was very little lighting in the room and a TV that had perhaps been hit - leaving 10s of vertical lines so that didn't even provide a distraction. My card was charged for incidentals- but there was nothing to purchase in the room- but given the clientele in the common spaces it was probably more like a damage deposit. I travel to Tacoma at least weekly to see my grandchild and was thinking I could stop commuting if this was comfortable. Nope. And as a gold member of Expedia I expected better. When I went to the front desk to let the clerk know we weren't staying she shrugged her shoulders and didn't ask anything about why And there were signs on the lower doors saying they would be locked at night and to walk to the front- but they weren't ever locked. Not great in a neighborhood experiencing people with mental illness close by- heartbreaking. I knew I would lose the night's rental fee- I assume I will not be charged for incidentals but haven't received the promised email with my folio/receipt But the condition of the hotel combined with a lack of customer service is just inexcusable. We stayed because of the Art connection but I also know the Marriott is down the street and provides a much more consistent customer service experience - disappointing
Dana
Stayed 1 night in Sep 2025