6/10 Okay
Michele
Travelled with family
17 Jul 2025
Liked: Cleanliness, staff & service
Not a four star hotel
This is NOT a four star hotel. For the price it was outrageous. It is not walkable to the train station - we had to Uber there. The hotel is not grand. Entrance is in the basement and the elevator only goes up 4 floors and we were on the the fifth floor in another building from the main hotel. They cobbled two buildings together and the elevator was in the original building. So we had to take bags up two flights - one to get to the 4th floor of the other building and one to get up to 5th floor. They did help us take the bags up. Artwork was wonderful but that doesn't make it a 4 star hotel. Son slept on the pull out couch whose mattress was so thin that he was uncomfortable all night. Our bed was fine. Bathroom was nice with the toilet in a separate room and it had two sinks in the bathroom. Breakfast was excellent and in the elegant dining room - too bad our room was nothing like this. Buffet was complete with meats, cheese, fruits etc. The staff was very nice and helpful. Location was good to the cathedral and walking around Strasbourg's attraction. No complaints with location. But this is not a 4 star hotel although it looks like it from the outside.
Michele
Stayed 1 night in Jul 2025