Not worst hotel I've stayed at but just an awful experience. Wasn't all the hotel's fault but it was way too noisy outside, I guess it's next door to a club so the base and people yelling went all night. Called lobby three times, no one picked up. so I had to go down and find someone then switch rooms at 1:30 in the morning. I had to go up and down five times to check new room, go back and get my bag, then go back again because key card didn't work. It was a hot mess. I was told by a rep they do laundry and I packed assuming I could give them my dirty clothes, then I get there and they say not on Saturday and Sunday so I wasted 4 hours at a local self serve laundry joint. The rooms are way too small, you take one step out of bed and in you're in the bathroom (and I've been on some small Euro hotels, but this was comical). There was confusion w my bag coming from a porter- guy at desk didn't care. Then there was a fire alarm at 4 am. It's a decent looking hotel and spa and restaurant are fine, good breakfast too. But why is there a loud ass DJ in the lobby all day? So dumb. Your $ is better spent elsewhere around Bergen- this place felt like a lipstick on a pig situation. If I wasn't "upgraded" to the room I got I would've either moved hotels or challenged the purchase.