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Novotel Citygate Hong Kong

4.0 star property

Photo gallery for Novotel Citygate Hong Kong

Exterior
Miscellaneous
3 restaurants, breakfast, lunch, dinner served; international cuisine
1 bedroom, minibar, in-room safe, desk
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Parking available
  • Gym

Explore the area

View map
51 Man Tung Road, Tung Chung, 0
  • Place, Citygate Outlets
    ‪3 min walk‬
  • Place, Tung Chung Fort
    ‪3 min drive‬
  • Place, AsiaWorld-Expo
    ‪4 min drive‬
  • Airport, Hong Kong (HKG-Hong Kong Intl.)
    ‪4 min drive‬

Room options

View all photos for Premier Room, 2 Single Beds (Executive)

1 bedroom, minibar, in-room safe, desk

Premier Room, 2 Single Beds (Executive)

9.0 out of 10
Wonderful
(2 reviews)
  • 28 sq m
  • Mountain view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Premier Suite, 1 King Bed (Executive)

Premier Suite, 1 King Bed (Executive)

Premier Suite, 1 King Bed (Executive)

  • 57 sq m
  • 1 bedroom
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room, Multiple Beds, Accessible

Family Room, Multiple Beds, Accessible

Family Room, Multiple Beds, Accessible

10.0 out of 10
Exceptional
(1 review)
  • 56 sq m
  • Mountain view
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Premier Room, 1 Queen Bed (Executive)

1 bedroom, minibar, in-room safe, desk

Premier Room, 1 Queen Bed (Executive)

10.0 out of 10
Exceptional
(2 reviews)
  • 28 sq m
  • Mountain view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Room, 1 Queen Bed

1 bedroom, minibar, in-room safe, desk

Superior Room, 1 Queen Bed

9.0 out of 10
Wonderful
(6 reviews)
  • 28 sq m
  • Mountain view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed

1 bedroom, minibar, in-room safe, desk

Standard Room, 1 Queen Bed

8.4 out of 10
Very good
(85 reviews)
  • 28 sq m
  • Mountain view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Twin Room, 2 Single Beds

1 bedroom, minibar, in-room safe, desk

Superior Twin Room, 2 Single Beds

  • 28 sq m
  • Mountain view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Standard Twin Room, 2 Single Beds

1 bedroom, minibar, in-room safe, desk

Standard Twin Room, 2 Single Beds

8.8 out of 10
Excellent
(28 reviews)
  • 28 sq m
  • Mountain view
  • Sleeps 3
  • 2 Twin Beds

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About the area

Tung Chung

Located in Tung Chung, Novotel Citygate Hong Kong is connected to a shopping center, a 1-minute drive from Citygate Outlets and 7 minutes from AsiaWorld-Expo. .This hotel is 9.3 mi (15 km) from Discovery Bay Golf Club and 9.4 mi (15.2 km) from Hong Kong Disneyland® Resort.

What's nearby

  • Citygate Outlets - 3 min walk - 0.3 km
  • Tung Chung New Development Ferry Pier - 5 min walk - 0.4 km
  • Tung Chung Fort - 3 min drive - 1.8 km
  • AsiaWorld-Expo - 4 min drive - 3.9 km
  • Ngong Ping 360 - 25 min drive - 22.2 km

Getting around

  • Hong Kong Tung Chung Station - 13 min walk
  • Butterfly Station - 13 min drive
  • Hong Kong International Airport (HKG) - 8 min drive

Restaurants

  • ‪Tasty Congee & Noodle Wantun Shop - ‬17 min walk
  • ‪Blue Bottle Coffee - ‬18 min walk
  • ‪Lian Vietnamese & Thai Cuisine - ‬17 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪Outback Steakhouse - ‬18 min walk

About this property

Novotel Citygate Hong Kong

Mountain Tung Chung hotel connected to a shopping center, steps from Citygate Outlets
Novotel Citygate Hong Kong offers 440 accommodations with minibars and laptop-compatible safes. 40-inch LCD televisions come with satellite channels and pay movies. Bathrooms include bathtubs or showers, bathrobes, slippers, and complimentary toiletries.

This Tung Chung hotel provides complimentary wired Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

A children's pool and a seasonal outdoor pool are on site. Other recreational amenities include a fitness center.
Make yourself at home in one of the 440 guestrooms featuring minibars and LCD televisions. Complimentary wired internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include laptop-compatible safes and desks, as well as phones with free local calls.
Be sure to enjoy recreational amenities including a fitness center and a seasonal outdoor pool. This hotel also features complimentary wireless internet access, concierge services, and wedding services.
Enjoy international cuisine at Essence, one of the hotel's 3 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are served on weekdays from 6:30 AM to 10 AM and on weekends from 6:30 AM to 11 AM for a fee.
Featured amenities include a computer station, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Tung Chung? This hotel has 4790 square feet (445 square meters) of space consisting of conference space and 7 meeting rooms. A roundtrip airport shuttle is complimentary at scheduled times.
Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 10 AM and on weekends between 6:30 AM and 11 AM.
Essence - This buffet restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner.
Olea - This restaurant specializes in Italian cuisine and serves brunch, lunch, and dinner. Open daily.
Andante - This bar specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. Happy hour is offered. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free return airport shuttle from 6 AM to 11:30 PM at scheduled times
  • Parking on site (HKD 250 per day)
  • Valet parking on site (HKD 250 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10 AM on weekdays and 6:30 AM to 11 AM on weekends; HKD 140 to 206.80 for adults and HKD 103.40 to 103.40 for children
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Andante
  • Essence
  • Olea

Things to do

  • Children's pool
  • Gym
  • Seasonal outdoor pool
  • Shopping centre
  • TV in common areas

Family friendly

  • Children's pool
  • In-room cot
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 4,790 square feet of conference space
  • 7 meeting rooms
  • Computer station

Outdoors

  • Garden
  • In the mountains
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Assistive listening devices
  • Lift (102 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (76 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 100% renewable energy
  • 23 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2006
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 40-inch LCD TV with satellite channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 5:30 AM
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is the property’s policy that children under 18 years of age cannot be accommodated at the property without an accompanying parent or legal guardian. Guests are required to provide proof of the parental or legal guardian relationship and authorization upon arrival.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from December 1 to March 31:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 15 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for HKD 550.0 per day
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: HKD 800.00 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately HKD 140 to 206.8 for adults, and HKD 103.4 to 103.4 for children
  • Self parking fee: HKD 250 per day
  • Valet parking fee: HKD 250 per day
  • Rollaway bed fee: HKD 550.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property uses a grey water recycling system
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
This property does not provide disposable personal items, such as combs, loofahs, shavers, nail files, and shoe mitts

We should mention

The seasonal pool will be open from March to October
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Citygate Hong Kong Novotel
Citygate Novotel
Citygate Novotel Hong Kong
Hong Kong Citygate Novotel
Hong Kong Novotel Citygate
Novotel Citygate
Novotel Citygate Hong Kong
Novotel Citygate Hotel
Novotel Citygate Hotel Hong Kong
Novotel Hong Kong Citygate
Novotel Citygate Hong Kong Hotel Hong Kong
Novotel Hong Kong Airport
Novotel Citygate Hong Kong Hotel Tung Chung
Novotel Citygate Hong Kong Hotel
Novotel Citygate Hong Kong Tung Chung
Novotel Citygate Hong Kong Hotel
Novotel Citygate Hong Kong Tung Chung
Novotel Citygate Hong Kong Hotel Tung Chung

Novotel Citygate Hong Kong Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 506 out of 1001 reviews
Rating 8 - Good. 330 out of 1001 reviews
Rating 6 - Okay. 98 out of 1001 reviews
Rating 4 - Poor. 41 out of 1001 reviews
Rating 2 - Terrible. 26 out of 1001 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Tito

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
They maintain the cleanliness of the room mostly the restroom.
Stayed 3 nights in Jul 2025

10/10 Excellent

Donmar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family safe to stay in hongkong

Amazing staycation
Stayed 2 nights in Jul 2025

10/10 Excellent

Eng Cheng

Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 2 nights in Jul 2025

10/10 Excellent

E

Stayed 6 nights in Jul 2025

10/10 Excellent

Lap Hung Sunny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location

Great location, right next to a subway station, just a short 10min free shuttle from the airport. Connected to an outlet shopping mall, lots of food places.
Stayed 1 night in Jul 2025

10/10 Excellent

Denise Arlene M.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Impressive Service from the Heart

The staff were very efficient, accommodating and friendly.
Stayed 2 nights in Jul 2025

10/10 Excellent

Ethel

Liked: Cleanliness
Good customer service.
Stayed 1 night in Jul 2025

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Repeated stay - The staff are the best. Speak well in English, helpful with great smiles. Always proactive to help me with my luggage. Always look forward to the stay esp the location is great if you are looking to go to the outlets or Disneyland .
Stayed 2 nights in Jul 2025

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome staff and service and room
Stayed 1 night in Jul 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

strong recommended hotel

Very nice location after check in, free to walk everywhere, shopping or dining
Stayed 1 night in Jun 2025

6/10 Okay

Karen

Stayed 4 nights in Jul 2025

10/10 Excellent

Li

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will come back for sure.
Stayed 1 night in Jul 2025

10/10 Excellent

so yeon

Travelled with family
Liked: Cleanliness, staff & service, room comfort
It's great size room with excellent bathroom. Some part of the room was old
Stayed 1 night in Jun 2025

8/10 Good

Alister

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hallway smelt and was damp
Stayed 2 nights in Jun 2025

10/10 Excellent

Alistair

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Location is a real winner.

We keep coming back to this place because it is so convenient. Shuttle bus to and from airport and proximity to train if you want to visit Downtown. Executive lounge is a winner too.
Stayed 2 nights in Jun 2025

10/10 Excellent

Eng Cheng

Stayed 1 night in Jun 2025

10/10 Excellent

SAU MAY WINDSOR

Stayed 5 nights in Jun 2025

10/10 Excellent

Winnie

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Jun 2025

10/10 Excellent

Robert

Liked: Cleanliness, amenities, property conditions & facilities
Close to the airport, transport links, shopping and dining
Stayed 3 nights in Mar 2025

10/10 Excellent

ERLA JOY VIOVICENTE

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
great service
Stayed 4 nights in Jun 2025

10/10 Excellent

May M

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
During my second day at the hotel, I saw a cockroach crawling on the table in my room. I reported it to the front desk, and the manager, Dan, immediately took care of the situation. Without asking too many questions, he upgraded our room and offered a complimentary breakfast for one day. The new room had a strong odor, and the heater wasn’t working, it was extremely cold. I told Dan I didn’t want to change rooms again because it was becoming overwhelming. He quickly provided a portable heater and continued to check in to make sure we were okay. One of the housekeeping staff also noticed the odor issue and kindly offered to deep clean the room to remove the smell. She made sure to keep it fresh every day. I truly appreciated her efforts. The service at this hotel is outstanding. Every staff member I encountered was friendly, helpful, and greeted guests with a smile. Their willingness to go above and beyond made a huge difference in my stay. I would definitely return to this hotel because of the incredible service from Dan and the team, and I will be recommending it to all of my friends and family.
Stayed 13 nights in May 2025

10/10 Excellent

Huanghua

Stayed 2 nights in Jun 2025

6/10 Okay

Karen

Stayed 1 night in Jun 2025

10/10 Excellent

Cherry Ann

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Staff are welcoming and accommodating. Clean and convenient to tourist locations and transportation. The free shuttle to and from the airport is a plus!
Stayed 4 nights in Jun 2025