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Great vibe in the neighbourhood and Hotel was perfectly placed and excellent

All good

The Hotel Singular was simply fantastic in and of itself and for its excellent location! The staff goes above and beyond, from Sergio ensuring I had a very early check-in, to possibly the best massage of my life by Hislamar Medina! There are insufficient words for Martin Torres, the incomparable Concierge who knew and handled everything immediately with a smile! My friend was staying at a big American chain and she said their Concierge was useless: “Thank Goodness we have Martin!!” The lobby and the rooms are delightfully charming, beautifully decorated from a bygone era. I was very sad to leave!

We had a truly wonderful experience at Concha y Toro Boutique Hotel. Although we arrived a bit early for check-in, the staff kindly let us store our luggage so we could head out and explore the city right away. Andrea, the receptionist, was especially welcoming and went above and beyond. While we filled out our paperwork, she took the time to share helpful tips about what to see in Santiago and how to get there. Her warm and attentive attitude made us feel instantly at home. She even offered us some breakfast upon arrival—an incredibly kind gesture that we truly appreciated. Our room was ready around 1 p.m., but we didn’t return until 3 p.m. since we were enjoying the city. Later that evening, her colleague Jennifer was equally impressive. She helped us plan for the next day and gave us great advice on the weather and what to expect. Like Andrea, she was kind, thoughtful, and attentive—both of them were truly stupendous hosts. In addition, the staff helped us coordinate transportation for both airport pickup and drop-off, which made our travel experience so much smoother and stress-free. Thanks to the exceptional service from Andrea and Jennifer, we would absolutely return to this hotel. The staff made all the difference in making our stay comfortable, easy, and memorable.

The Lady in the Front was kind of unprofessional. We did not like her tone

NH Ciudad is a contemporary hotel with all you'd expect from a chain (in a good way). Breakfasts provided a variety of food (many breads, several different sweet and savory pastries, numerous juices, and scrambled eggs as well as yogurt and cereals). The room was a suite with two beds. It would have been perfect if there was a mirror in the bathroom, and if the thermostat actually worked, but otherwise, we were happy and slept very well every night!