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Santa Catalina, a Royal Hideaway Hotel

5.0 star property

Photo gallery for Santa Catalina, a Royal Hideaway Hotel

Rooftop terrace
Lobby sitting area
Sun deck
Front of property
Lobby sitting area

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Spa pool
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View map
Calle Leon Y Castillo, 227, Las Palmas de Gran Canaria, Gran Canaria, 35005
  • Place, Doramas Park
    ‪1 min walk‬
  • Place, San Telmo Park
    ‪2 min drive‬
  • Place, Las Canteras Beach
    ‪3 min drive‬
  • Airport, Las Palmas (LPA-Gran Canaria)
    ‪21 min drive‬

Room options

View all photos for Junior Suite (Premium)

Minibar, in-room safe, blackout curtains, free WiFi

Junior Suite (Premium)

9.6 out of 10
Exceptional
(7 reviews)
  • Park view
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (Deluxe)

Minibar, in-room safe, blackout curtains, free WiFi

Junior Suite (Deluxe)

8.4 out of 10
Very good
(5 reviews)
  • Park view
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room (Deluxe)

Deluxe Room (Deluxe)

Deluxe Room (Deluxe)

9.2 out of 10
Wonderful
(29 reviews)
  • Park view
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite

Deluxe Suite

Deluxe Suite

9.0 out of 10
Wonderful
(2 reviews)
  • Park view
  • 46 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite

Suite

Suite

8.8 out of 10
Excellent
(3 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite

Free toiletries, hair dryer, bathrobes, slippers

Junior Suite

8.0 out of 10
Very good
(5 reviews)
  • Park view
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room (Family)

Minibar, in-room safe, blackout curtains, free WiFi

Deluxe Room (Family)

10.0 out of 10
Exceptional
(1 review)
  • 36 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room (Superior)

Deluxe Room (Superior) | Terrace/patio

Deluxe Room (Superior)

9.2 out of 10
Wonderful
(15 reviews)
  • Park view
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room ((Family) 2 Adults + 1 Child)

Minibar, in-room safe, blackout curtains, free WiFi

Deluxe Room ((Family) 2 Adults + 1 Child)

10.0 out of 10
Exceptional
(1 review)
  • 36 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite (Premium | 1A1C)

Minibar, in-room safe, blackout curtains, free WiFi

Junior Suite (Premium | 1A1C)

  • Park view
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (Deluxe | 1A1C)

Minibar, in-room safe, blackout curtains, free WiFi

Junior Suite (Deluxe | 1A1C)

  • Park view
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (1A1C)

Minibar, in-room safe, blackout curtains, free WiFi

Junior Suite (1A1C)

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

Las Palmas de Gran Canaria

A stay at Santa Catalina, a Royal Hideaway Hotel places you in the heart of Las Palmas de Gran Canaria, steps from Doramas Park and a 5-minute drive from Cathedral of Santa Ana. .This luxury hotel is 2 mi (3.1 km) from Las Canteras Beach.

What's nearby

  • Doramas Park - 1 min walk - 0.0 km
  • Mesa y Lopez Avenue - 2 min drive - 1.9 km
  • San Telmo Park - 2 min drive - 2.3 km
  • Calle Triana - 2 min drive - 2.3 km
  • Las Canteras Beach - 3 min drive - 2.3 km

Getting around

  • Gran Canaria Airport (LPA) - 28 min drive

Restaurants

  • ‪Alis Rooftop - ‬4 min walk
  • ‪Poemas by Hermanos Padrón - ‬5 min walk
  • ‪El Ayuntamiento - ‬6 min walk
  • ‪La Gioconda - ‬8 min walk
  • ‪Charly's Cafe - ‬6 min walk

About this property

Santa Catalina, a Royal Hideaway Hotel

Santa Catalina, a Royal Hideaway Hotel offers 204 accommodations with minibars and laptop-compatible safes. Flat-screen televisions come with satellite channels.

Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include ceiling fans and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

Children under 18 years old are not allowed in the swimming pool, fitness facility, or hot tub without adult supervision. Guests under 18 years old are not allowed in the swimming pool, fitness facility, or hot tub.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.
Make yourself at home in one of the 204 guestrooms featuring minibars and flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and ceiling fans.
Take advantage of recreation opportunities including an outdoor pool and a 24-hour fitness center. Additional amenities at this Colonial hotel include complimentary wireless internet access, concierge services, and wedding services.
Grab a bite at Muxgo by Borja Marrero, one of the hotel's 3 restaurants, or stay in and take advantage of the 24-hour room service. Relax with a refreshing drink from the poolside bar or one of the 3 bars/lounges. Buffet breakfasts are served on weekdays from 7:00 AM to 10:30 AM and on weekends from 7:30 AM to 11:00 AM for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Event facilities at this hotel consist of a conference center and 6 meeting rooms. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge on weekdays between 7:00 AM and 10:30 AM and on weekends between 7:30 AM and 11:00 AM.
Muxgo by Borja Marrero - Overlooking the pool, this fine-dining restaurant serves lunch and dinner. 1-star Michelin rating. Reservations are required.
Poemas by Hermanos Padrón - This fine-dining restaurant serves lunch and dinner. 1-star Michelin rating. Reservations are required. Open select days.
1890 La Bodeguita - Overlooking the garden, this restaurant serves lunch and dinner. Reservations are required. Open daily.
Bar Carabela - Onsite piano bar. Open daily.
Alis Rooftop(Lounge VIP) - This cocktail bar overlooks the ocean and garden. Reservations are required. Open select days.
24-hour room service is available.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (EUR 20 per day)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 7:30 AM to 11:00 AM on weekends; EUR 27 to 30 for adults and EUR 23 to 25 for children
  • 3 bars/lounges
  • 3 restaurants
  • A poolside bar

Restaurants on site

  • 1890 La Bodeguita
  • Alis Rooftop(Lounge VIP)
  • Bar Carabela
  • Muxgo by Borja Marrero
  • Poemas by Hermanos Padrón

Things to do

  • 24-hour gym
  • Outdoor pool

Family friendly

  • Laundry facilities
  • Lifeguards on site

Conveniences

  • 24-hour front desk
  • ATM
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 6 meeting rooms
  • Conference centre

Outdoors

  • Beach towels
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Tile flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Built in 1890
  • Colonial architecture
  • Designated smoking areas
  • Lifeguards
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 27 to 30 for adults, and EUR 23 to 25 for children
  • Self parking fee: EUR 20 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Spa fee: EUR 15 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve cribs/infant beds, access to the hot springs, access to the public bathing facility, and access to the heated pool
This property accepts credit cards and cash
Onsite parties or group events are strictly prohibited
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Pool access available from 10:30 AM to 5:30 PM
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the swimming pool, fitness facility, or hot tub, while guests under 18 years old are only allowed in the swimming pool, fitness facility, and hot tub with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Royal Hideaway Santa Catalina Hotel Las Palmas De Gran Canaria
Hotel Santa Catalina Las Palmas De Gran Canaria
Santa Catalina Hotel
Santa Catalina Las Palmas De Gran Canaria
Royal Hideaway Santa Catalina Las Palmas De Gran Canaria
Hotel Santa Catalina Barcelo Hotel Group
Santa Catalina Barcelo Group Las Palmas De Gran Canaria
Santa Catalina Barcelo Group
Santa Catalina Royal Hideaway Hotel Las Palmas de Gran Canaria
Santa Catalina Royal Hideaway Las Palmas de Gran Canaria
Santa Catalina a Royal Hideaway Hotel
Santa Catalina a Royal Hideaway Hotel 5*GL
Santa Catalina, a Royal Hideaway Hotel Hotel

Santa Catalina, a Royal Hideaway Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 531 out of 696 reviews
Rating 8 - Good. 113 out of 696 reviews
Rating 6 - Okay. 30 out of 696 reviews
Rating 4 - Poor. 13 out of 696 reviews
Rating 2 - Terrible. 9 out of 696 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

Reviews

4/10 Poor

Anthony

Liked: Cleanliness
We stay here for one / two nights every year. Unfortunately this years room wasn’t great. (232) there was a smell when we entered of drains. The room ac also didn’t work properly so the smell lingered. The basin drain leaked into the basin drawer, which ruined my toiletry bag and toothbrush. The shower was the main problem, the drain didn’t work and so the water flooded the room. We needed to use the towels to dry the floor which was super dangerous and slippery. All in all not a great stay, which was really disappointing. Normally this is a good hotel, however for the premium price of the rooms we may look elsewhere next time and try a different brand.
Stayed 1 night in Dec 2025

10/10 Excellent

Mazen

Stayed 4 nights in Dec 2025

6/10 Okay

Sharron, Calgary

Disliked: Amenities, property conditions & facilities
We stayed for 4 nights in November 2025. The location was away from the busy strip, which was nice. The room was comfortable but definitely not worthy of a 4-star rating. The on-property restaurant was buffet-style with no options for à la carte. The bar had entertainment at night that was subpar and reminded us of karaoke night. The shower leaked on to the bathroom floor which was also annoying.
Stayed 4 nights in Dec 2025

10/10 Excellent

Sam

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
A beautiful hotel with old world charm but all updated in great taste. It was close to the port and bus service across the street.
Stayed 2 nights in Nov 2025

10/10 Excellent

Sidney Charles

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The outstanding quality with wonderful staff.
Stayed 10 nights in Nov 2025

10/10 Excellent

Viet Csaba

Stayed 5 nights in Nov 2025

10/10 Excellent

Nyakeh

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Luxurious hotel with amazing & attentive staff. Didn’t realise how nice it was until we booked it for our anniversary.
Stayed 9 nights in Oct 2025

10/10 Excellent

Emily

Liked: Cleanliness
Stayed 1 night in Nov 2025

8/10 Good

Peter

Stayed 7 nights in Oct 2025

10/10 Excellent

Hanna Maíra

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Das Personal war super zuvorkommend und die Ausstattung der Zimmer war sehr gut. Jeder Extra Wunsch wurde sofort umgesetzt und auch das Angebot des Abendessens ist sensationell. Wir werden auf jeden Fall wiederkommen!
Stayed 4 nights in Oct 2025

8/10 Good

Anna

Stayed 2 nights in Oct 2025

10/10 Excellent

Robert, Boston

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel all around. Great service too
Stayed 3 nights in Oct 2025

10/10 Excellent

Emma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning hotel. Very helpful when we had to amend our stay at short notice. Will absolutely be back!
Stayed 4 nights in Oct 2025

2/10 Terrible

Jasmine

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charged full price and didn’t get a chance to step foot in the hotel or eat any food we paid full board for
Stayed 7 nights in Oct 2025

10/10 Excellent

Ryan

Stayed 8 nights in Oct 2025

6/10 Okay

Phil

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Oct 2025

8/10 Good

susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Historic Hotel in the city

The hotel is lovely and staff are warm and welcoming. There is a pool on the roof which is great for a dip in the heat and a larger pool downstairs which was also great and never too crowded. We used the spa frequently and were delighted to find its use was free as we had booked a suite. We invested in a suite for this holiday as we were celebrating a special anniversary. Although the suite was spacious and comfortable, the way it was laid out with large wooden shutters separating the bedroom and sitting room that couldn't be moved made the bedroom dark with no window of its own.
Stayed 7 nights in Oct 2025

10/10 Excellent

Cassandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with exceptionally friendly and helpful staff — especially Eduardo, who greeted us with a smile from the moment we checked in late at night until our last evening. He consistently went above and beyond to ensure that any issues or personal requests were handled with genuine care and attention. There were a few small details that could be refined to make the experience feel truly five-star. For example, the bath salts weren’t replenished after the first night, and clearer communication about the rooftop pool being reserved for suite guests would have been appreciated. A few of the other reception staff could also take inspiration from Eduardo’s open, transparent, and welcoming approach, which made us feel completely at ease. Overall, it was a wonderful stay in an exceptionally beautiful hotel, and we left with many happy memories.
Stayed 7 nights in Sep 2025

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2025

10/10 Excellent

Richard, Miami

Stayed 1 night in Sep 2025

8/10 Good

Reza

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel in total is good and we enjoyed our stay. Although its five star hotel, to me it looks good 4 stars hotel not 5 stars. Swimming pool is a bit small but super clean. The SPA is very nice and calm atmosphere. I would suggest to book junior room as normal room doesn't have access to SPA or roof top swimming pool. However you can buy SPA pass but not rooftop swimming pool while staying in normal room. Parking is €20 per a day which is a-bit expensive. Also rooftop bar is open to all guest after 5:30. Two staff were running whole roof top bar which was not enough at all. As the roof top bar is open to public they treated local people nicer than us. Mini bar is not free and they forgot to put any sign about the price which was naughty. However when I complained about it they said it was our fault but at the end I paid for what I had. It would be nicer to put sign that costumer knows the price.
Stayed 5 nights in Sep 2025

10/10 Excellent

Damian, miami

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service and clearness.
Stayed 3 nights in Aug 2025

10/10 Excellent

Anicuta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with a mix of historic charm and modern luxury. Staff were welcoming, breakfast was excellent, and the rooftop bar had stunning views. A little outside the old town but taxis are affordable and easy. Perfect for a relaxing, stylish stay.
In the hotel garden
Breakfast area
Stayed 7 nights in Aug 2025

10/10 Excellent

Sean

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

6/10 Okay

Matthew

Stayed 6 nights in Aug 2025